Maintains excellent grooming standards at all time.
保持良好的儀容儀表。
Greet guests with a smile, offer assistance with coats, bags etc., and introduce yourself.
微笑服務(wù),協(xié)助顧客就座、掛外套及背包等,并做自我介紹。
Smile & wish all guests a nice greeting as they enter & exit the restaurant, even if they are not designated to your section.
在客人進入或離開餐廳時,面帶微笑并主動問候客人,無論在任何服務(wù)區(qū)內(nèi)。
To have full knowledge of the Food & Beverage menu contents and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods. To be able to explain them in detail to guests. 充分掌握餐飲相關(guān)的菜單和其他酒店促銷的特殊菜品和飲品,了解菜單所有欄目、裝飾菜、食物和烹制方法。能夠為客人提供相應(yīng)的詳細說明。
To understand how to operate all the equipment used in the outlet.
懂得使用餐廳內(nèi)的所有設(shè)備。
Confidently knowing opening hours of all restaurants & Hotel outlets.
熟悉所有餐廳及酒店其他部門的營業(yè)時間。
By completing checklist on preparing the restaurant for service.
在餐廳備餐的過程中嚴(yán)格遵守服務(wù)標(biāo)準(zhǔn)。