遇到投訴或問題，如果不能立即找到解決問題的方法時，則向副理匯報。
Reports complaints or problems to Assistant Manager if no immediate solution can be found.
確保具有營銷員的態(tài)度并在酒店內隨時發(fā)現(xiàn)銷售的機會。
Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.
確保具有高水平的酒店產品知識，以便在機會出現(xiàn)時，宣傳/銷售餐廳產品及其它設施/活動。
Ensures a high level of product knowledge of hotel in order to promote/ upselling F&B outlets and other facilities/ programmes whenever opportunities arise.
確保持續(xù)高水平的賓客服務。
Ensures a high level of customer service is consistently maintained.
將來自任何客人和其他部門的反饋與副理進行溝通。
Ensures the Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments.
遵守酒店有關客房部的政策及程序。
Complies with the Hotel’s Policies & Procedures relating to Housekeeping.
遵守房務部定立的系統(tǒng)及程序。
Complies with all systems and procedures as laid down by Rooms Division.
確?？头康那鍧嵑头者_到凱悅品牌的標準。
Ensures the cleaning and servicing of guest rooms meet Hyatt brand standards.
確保正確地儲存及發(fā)出客用品。
Ensures proper storage and issues of guest supplies.
確保按設定的程序及標準處理客房的布草、客衣。
Ensures house linen and laundry as well as guest laundry being handled as per the set procedure and standards.
分配每日工作量并對工作質量和進度進行跟進。
Assign daily task reasonably and monitor the quality and process.
更新可以入住房間的房態(tài)。
Updates status of rooms ready for occupancy.
管理儲存物品的盤點，確保準確的用品供應。
Manages inventory of stock to ensure adequate supplies.
檢查客房、餐廳及大堂，以發(fā)現(xiàn)須要維修及更換的家具或設備，并向客房部經理提出建議。
Inspects rooms, restaurants and lobbies to determine need for repairs or replacement of furniture or equipment, and makes recommendations to Housekeeping Manager.
指引和協(xié)助負責清潔的員工的工作任務。
Directs and assists in assigning work to cleaning personnel.
檢查客房、走廊、樓梯間、服務區(qū)域、大堂及其它公共區(qū)域，以保證這些地方的干凈、整潔。
Inspects guest rooms, corridors, staircases, service areas, lobbies, and other public areas for cleanliness and orderliness.
報告給工程部所有要維修和維護的項目
Reports to Engineering Department all items and fixtures requiring maintenance or repair.
檢查所有重要客人和長住客人的房間。
Inspects all VIP and long-stay guest rooms.
申領客房用品、家具及設備。
Submits requisitions for room supplies, furniture, and equipment.
處理客人關于客房部服務或設備的投訴。
Handles guest complaints regarding Housekeeping service or equipment.
對客房進行最后的檢查并迅速、準確地向客房部文員及/或前臺員工發(fā)出房態(tài)報告。
Inspects guest rooms and submits prompt and accurate room status reports to housekeeping coordinator and/ or Front Office employees.
發(fā)放、檢查及控制所有清潔用品和設備。
Issues, inspects, and controls all cleaning products and equipment.
報告所有遺失及損壞的酒店財產。
Reports missing and damaged hotel property.
根據(jù)酒店“失物招領”制度，報告并處理所有失物招領事項。
Reports and handles all Lost & Found items as per Hotel “Lost and Found’ policy.
保持恰當?shù)挠涗洸⒖刂瓶头坎咳粘＿\營及報告
Maintains proper records and controls daily Housekeeping operations and reports.
確保所有供應品、設備及儲藏室的整潔。
Ensures the cleanliness of all supplies, equipment and storage rooms.
根據(jù)酒店的政策和客房部的規(guī)定使用和控制鑰匙。
Use and control hotel keys according to hotel policy and Housekeeping principle.
