1.按操作規(guī)程,在規(guī)定時間內(nèi),保質(zhì)、保量具體完成對房間、衛(wèi)生間的清潔打掃并根據(jù)清潔計劃做好房間專項、周期清潔,確保符合酒店標(biāo)準(zhǔn)。According to the rules, within the prescribed time, quality, and quantity to complete the cleaning of the rooms, bathrooms clean and according to plan ready room special, periodic cleaning to ensure compliance with the hotel standard.
2.負(fù)責(zé)本樓層公共區(qū)域,工作間、儲物間、消毒間等的清潔整理。Responsible for the cleanness of this floor public areas, offices, storage room, sterilization room.
3.酒水的消耗向主管報告。MNB consumption reports to supervisor.
4.掌握房間狀態(tài)和客情動態(tài),積極的為所在樓層的客人提供日常及個性化服務(wù),最大限度滿足客人的要求。Mastering room status, and customer dynamics, positive for floor offers daily and personalized service, to meet our guests' requirements.
5.做好交接班和安全保衛(wèi)工作。 Shift work and security.
6.隨時保證萬能鑰匙的安全及負(fù)責(zé)開啟房門配合有關(guān)部門的員工正常執(zhí)行工作。At any time guarantee the safety of a master key and is responsible for opening the door to support the Department's staff work word.
7.向樓層主管匯報任何布草、家具、設(shè)施或設(shè)備丟失或損壞。Report to the floor supervisor any linen, furniture, facilities, or equipment is lost or damaged.
8.向客房主管報告所在區(qū)域工程問題。To he room where the report where the regional engineering problems.
9.為客人提供開夜床服務(wù)。Offers opened turndown service.
10 及時的將客人遺留物品交至客房辦公室。Office of the remnants of guest articles submitted in a timely manner to the room.
11.填寫各班的交班記錄及房態(tài)報告。Fill in all the records of the shift of class and State reports.
12.提供住客服務(wù)如:加借物品、擦鞋、收洗衣等服務(wù)工作。Provide guest services such as : added take goods, shoes, to laundry service.
13.堅持酒店安全制度、緊急情況處理規(guī)定和程序。Adhere to the system of hotel security, emergency provisions and procedures