1.? Todirect the activities of Housekeeping daily operation to maintain and improvehigh cleaning standard of guestrooms and public areas as well as courteousservice to guest.
指導監(jiān)督客房部每天的運營，保證客房和公共區(qū)域都達到清潔標準以及所有員工的對客服務水準。
2.? Toestablish the skills analysis manual for all the team member in HousekeepingDepartment.
親自為本部門的所有員工制定職業(yè)技能分析。
3.? Toadministrate the hiring and handle the resignation, rewards, reprimand of allthe team member in Housekeeping and Laundry Departments in consulting withPersonnel Office.
與人事部門配合，執(zhí)行對本部門員工的雇傭解聘、薪金獎勵及罰金制度。
4.? Toestablish standard of cleanliness for all the area under his / her control.
確保所有區(qū)域都達到了清潔標準。
5.? Toinstitute working rules and practices to meet these standard.
建立一系列工作標準并且使員工達到標準要求。
6.? Toestablish training program, methods and procedures for development ofemployees.
為員工制訂設計培訓計劃、方法及步驟。
7.? Withthe assistance of subordinates, to supervise team member of Floor Supervisors,Room attendants both in public area and guest rooms. Linen room attendants,Seamstresses, Carpet men, Order Takers, Clerks and Laundry Workers.
在助手的協(xié)助下，監(jiān)督樓層主管、樓層服務員、布草房員工、縫紉工清潔工、定貨員、文員及洗衣房員工的正常工作。
8.? Tobalance team member working schedule to meet peak and slack periods andmaintain a close payroll control.
平衡協(xié)調(diào)淡旺季的員工工作安排，維持控制工資成本。
9.? Toprepare annual uniform budget, annual Housekeeping FF&E and operatingequipment budget in consulting with management and the relevant department.
制定每年的制服預算以及客房部的FF&E，在管理部門和其它相關部門的協(xié)調(diào)下經(jīng)營制定設備裝置預算。
10. To makeregular tour of inspection in vacant and occupied guestrooms to assure thecleaning standard is kept.
經(jīng)常檢查空房和在住房，確保房間達到高清潔標準。
11.Totour the guestrooms floors, back stairways, rooftop, offices and public areasto ensure the cleaning are well maintained.
巡視酒店各個樓層、安全通道、樓梯、頂層、辦公室、所有公共區(qū)域，同樣確保其清潔度。
12. Tomaintain effective communication with Engineering for repairing and maintainingof guest - rooms and ensure rooms are in good condition at all times.
和工程部保持有效溝通與合作，維護保養(yǎng)客房，使房間一直處于一種良好的狀態(tài)。
13. Toconsult with Front Office regarding room blocking for special repairing orspring cleaning and return for sale at short length of time.
與前廳部協(xié)調(diào)配合，關于關閉維修房和需全面清理的房間，并保證在最短時間讓其恢復以供出售。
14. To holddaily briefing with floor supervisors, to give information about daily expectedVIP arrivals, guest complaints and special assignment etc.
每天參加和樓層主管的會議，告知當天預抵的VIP的相關信息，以及客人的意見投訴和其它一些當天任務安排等。
15. Toconduct a monthly Housekeeping communication meeting to discuss the team memberfeedback, to rectify the errors for improvement, to communicate all the specialinstructions and happenings within the hotel, other than morning briefing.
進行月度客房部溝通會議，聽取員工意見以更改完善管理辦法。
16. Toattend various meetings to exchange ideas for constructive improvement of hoteloperation and keep the subordinates informed for any management’s decision.
參加各種會議，發(fā)表交流關于酒店發(fā)展的建設性想法，保證管理層信息的確認性和時效性。
17. Toendorse all the purchased items and make receiving inspections for assurancequality and quantity.
對所需要采購物品的簽字確認并且對所領物品檢查確保其質(zhì)量和數(shù)量。
18. Tosuggest and consult with the management for any changes or renovation which isnecessary either guest rooms or public area.
關于客房和公共區(qū)域內(nèi)的任何必要的改變和重新裝修，可以向領導層建議并實施。
19. To beresponsible for guest room supplies and cleaning supplies when necessary.
確保客房內(nèi)的所需任何物品的充足性。
20. To beresponsible for room linen and F&B linen inventories, to supervise andarrange taking of physical inventories.
確保客房布草和餐飲布草的數(shù)量，監(jiān)督和安排各種物品存貨。
21. Tosupervise laundry daily operation to provide daily guest laundry service, houselinen and uniform.
監(jiān)督洗衣房每天的正常運作以確保對客洗衣服務和內(nèi)部布草及員工制服的充足性。
22. Tomaintain linen room, uniform and house linen repair service. To observe houselinen, uniform and cleaning equipment constantly to avoid abuse and minimizeloss and damage.
保證客房布草、制服的清洗設備的正常運行，避免濫用及降低損失和毀壞。
23. Toevaluate the performance of the department personnel from time to time.
不定時對部門員工的表現(xiàn)進行評估。
24. Tointerview team member who involves problems and listen so as to solve or smoothtroubles.
與遇到問題的員工進行交談傾聽，幫助解決或緩解問題。
25. Torecommend candidates for the career developing institute or cross exposure insister hotels or for other courses training.
推薦侯選人到職業(yè)發(fā)展學會或姐妹酒店，或者進行其它課程交叉培訓。
26. Todetermine discards of blankets, bedspreads, drapes, room linen and Food &Beverage linen etc.
決定一些布草，如毛毯、床單、窗簾、客房及餐飲布草的廢棄。
27. Tooversea the departmental skill training program and be responsible for havingrelevant manuals revised as necessary.
檢查部門技術培訓計劃，并且在需要情況下對計劃內(nèi)容進行再更正。
28. To meetwith the salesmen or outside consultants in order to keep informed of anynewest product of effective cleaning material and equipment.
與供應商及外界清洗顧問經(jīng)常會面以保證對新的有效的清洗產(chǎn)品和設備的信息掌握，熟悉網(wǎng)絡使用，關于客用品要保證信息的更新。
29. To beabsolute guest orientated manner and mind, to control on any aspect and to careproperties.
以客人的舉止及想法為取向，全面控制客房部的任何方面，關注收益。
31.? Adhere to the hotel’s security and emergencypolicies and procedures.
堅持酒店安全制度、緊急情況處理規(guī)定和程序。
32.? To ensure that all team members have a complete understandingof and adhere to the Hotel’s Team member Rules and Regulations.
確保員工充分的理解并遵守員工手冊內(nèi)容。
