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SCOPE工作范圍 To assist the executive housekeeper in overall housekeeping tasks, to maintain hotel premises in immaculate condition, to lead by example, to promote a positive atmosphere all over the hotel, to assist other department when and as required, to train, counsel and evaluate housekeeping staff. 協(xié)助行政管家的運(yùn)作任務(wù)，保持酒店的完美無(wú)瑕的工作環(huán)境，以身作則，推動(dòng)積極的工 作氛圍，協(xié)助并配合其他部門(mén)需要，根據(jù)需要培訓(xùn)和督導(dǎo)客房部員工。 OVERALLOBJECTIVES 整體目標(biāo) Responsible for maintaining 90% scoring for KEA inspections. 負(fù)責(zé)部門(mén)在 KEA 檢查中獲得 90%分以上的成績(jī) Ensure the GRI result achieves 96.5% and GSS result achieves 5.55. 負(fù)責(zé) GRI的結(jié)果達(dá)到 96.5%且 GSS 的結(jié)果達(dá)到 5.55 KEES (Kempinski Employee Engagement Survey) results are 4.65 and above. KEES(員工敬業(yè)度調(diào)查)分?jǐn)?shù)不低于 4.65 MAIN RESPONSIBILITIES 主要職責(zé) Monitor Housekeeping team to ensure all guests and internal customers receive prompt and courteous service. 監(jiān)控并確保所有客房部員工為客人提供周到禮貌的服務(wù)。 Inspect guest and public areas on a regular basis to ensure that the furnishings, facilities. and equipment are clean and in good repair. 定期檢查客房和公共區(qū)域，以確保家具、設(shè)施和設(shè)備清潔維修良好。 Manage general cleaning schedules. 制定和監(jiān)督執(zhí)行酒店各區(qū)域的大清潔計(jì)劃。 Put forward the overall furniture maintenance plan to ensure the good use of equipment and facilities. 提出總的家具維保計(jì)劃，確保設(shè)備設(shè)施的良好使用。 Keep other departments informed of room operations, especially laundry, engineering front desk and food & Beverage, maintain open lines of communication and maintain good communication with the executive butler. 讓其他部門(mén)了解相關(guān)客房運(yùn)作事務(wù)，特別是洗衣房、工程部、前臺(tái)和餐飲部，保持 良好的開(kāi)放的溝通渠道，與行政管家保持良好溝通。 Conduct regular department meetings. 定期進(jìn)行部門(mén)會(huì)議。 Ensure the highest standards of cleaning and maintenance, and control of the cost of room supplies. 確保最高標(biāo)準(zhǔn)的清潔維護(hù)，良好的控制客房用品的成本。 Supervise outside contractors to ensure contractual compliance. 監(jiān)督外部承包商，確保合同的完整規(guī)范。 Control management procedures to ensure the health and safety of guests and employees such as lost and found services. critical control of safety and emergency procedures and environmental processes. 控制管理程序，保障客人和員工的健康和安全，比如失物招領(lǐng)服務(wù)、關(guān)鍵控制安全 與應(yīng)急程序和環(huán)境的過(guò)程。 Maintain proper standards of dress, hygiene, uniform, grooming and conduct. 保持規(guī)范的著裝標(biāo)準(zhǔn)、衛(wèi)生、制服、儀容儀表及行為舉止。 Pay attention to guests, meet their needs in a timely manner, and exceed their expectations. 關(guān)注客人，及時(shí)滿足客人的需求，超越客人的期望。 Maintain a high level of literacy and knowledge, so that guests have a good stay experience. 保持高的素養(yǎng)及知識(shí)水平，讓客人有一個(gè)良好的入住體驗(yàn)。 Taking appropriate action to resolve guest complaints. 采取適當(dāng)?shù)男袆?dòng)來(lái)解決客人的投訴。 Assist the Executive Housekeeper to manage and achieve the department budget. 幫助行政管家管理和實(shí)現(xiàn)部門(mén)的預(yù)算。 Draft and manage the department's effective and measurable cost control budget within the financial data of the hotel budget. 在酒店預(yù)算的財(cái)務(wù)數(shù)據(jù)范圍內(nèi)，起草并管理部門(mén)有效的、可衡量的成本控制預(yù)算。 Continuously implement innovative practices according to the dynamics of the jurisdiction. 根據(jù)管轄區(qū)域的動(dòng)態(tài)，不斷執(zhí)行創(chuàng)新實(shí)踐。 Develop annual maintenance plan and communicate with colleagues and staff in responsible area. 制定客房年度保養(yǎng)計(jì)劃并與負(fù)責(zé)的區(qū)域的同事及員工交流、傳達(dá)。 Combine the company's human resource management system to ensure the efficient performance of department employees. 結(jié)合公司的人力資源管理系統(tǒng)，確保部門(mén)員工的高效性能。 Prepare induction training for new employees. 準(zhǔn)備新員工的入職培訓(xùn)。 Maintain and monitor the implementation of comprehensive, current and centralized departmental standards and procedures. 保持全面的、當(dāng)前和集中地部門(mén)標(biāo)準(zhǔn)和程序并監(jiān)督實(shí)施。 ?Settle danger situation and inform potential danger. 采取行動(dòng)排除危險(xiǎn)情況，并及時(shí)通知危險(xiǎn)隱患。 Carry out all the process of safety emergency. 執(zhí)行酒店安全緊急情況政策及程序。 Ensure the back area is as clean, safe and hygiene as the front area. 保證酒店后場(chǎng)區(qū)域與前場(chǎng)區(qū)域保持同樣干凈、安全、衛(wèi)生。 Keep analysis,evaluate. improve self-behaviour. 不斷分析、評(píng)估、改進(jìn)個(gè)人工作表現(xiàn)。 Comply with code of conduct. 遵守道德行為規(guī)范。 Comply with Staff Handbook and related policies. 遵守《員工手冊(cè)》的相關(guān)規(guī)定。 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 根據(jù)酒店及業(yè)務(wù)需要，可隨時(shí)增加額外工作職責(zé)和任務(wù)。