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【崗位職責】 1.確定并履行酒店數(shù)字化及電子商務(wù)業(yè)務(wù)的運營，以支持酒店達到整體業(yè)務(wù)目標。 2.負責酒店數(shù)字化戰(zhàn)略的指定和落實，旨在高效觸達 跨直銷、分銷渠道，跨付費、社交及自由媒體的受眾群。 3.在直銷渠道方面，工作主要覆蓋：內(nèi)容營銷；搜索引擎廣告；社交媒體；展示廣告等。 4.在第三方渠道方面，工作主要覆蓋對于在OTA及類似在線機構(gòu)的開發(fā)與合作。與此同時，保持對于營銷 以及所在市場環(huán)境的全面理解與知識儲備，并傳遞到相關(guān)的部門及團隊。 5.在集團支持中心相關(guān)措施協(xié)同，酒店所指定和履行的 分銷及數(shù)字營銷相關(guān)的戰(zhàn)略及實踐，需致力于提升系統(tǒng)貢獻率指標。 【崗位要求】 1.在商務(wù)或相關(guān)主題下的本科學(xué)位。酒店行業(yè)相關(guān)的經(jīng)驗。 2.至少三年在中國地區(qū)的電子商務(wù)、旅游行業(yè)或酒店行業(yè)的從業(yè)經(jīng)驗。 3.對數(shù)字生態(tài)有較好的認識和理解。特別是從流量到轉(zhuǎn)化的全過程。 4.人際相關(guān)技能： 談判能力，建立和維護商務(wù)關(guān)系的能力。 5.管理渠道和供應(yīng)商的經(jīng)驗。 6.整合營銷（數(shù)字化、社交、公共關(guān)系、轉(zhuǎn)化）的經(jīng)驗 7.跨部門協(xié)同的能力和經(jīng)驗。 8.處理復(fù)雜項目的經(jīng)驗和能力，從概念到落地。 9.快速處理解決問題的能力。能夠創(chuàng)造性的思維并適應(yīng)市場變化。 10.能供同時處理若干項目的能力。

【崗位職責】 1、更新改造計劃且督促執(zhí)行，保證酒店設(shè)施不斷完善，始終處于正常、完好狀態(tài)。 2、負責工程部的節(jié)支運行、保證酒店設(shè)備的節(jié)能、節(jié)支。 3、根據(jù)營業(yè)情況和氣候及市場能源價格情況，提出節(jié)能運行的計劃。 4、負責協(xié)調(diào)和酒店相關(guān)的市政工程等業(yè)務(wù)部門的關(guān)系，以獲得良好的外部環(huán)境。 5、分析工程項目報價單，對完工的項目組織人員進行評估和驗收。 【崗位要求】 1、高中以上文化程度；2年以上同崗位工作經(jīng)驗。 2、必須掌握機電工程設(shè)計基礎(chǔ)知識、熟悉電子通訊設(shè)備、計算機、暖通、空調(diào)、給排水設(shè)備、電梯等的使用和維護管理，熟悉基建、環(huán)境保護、安全生產(chǎn)、勞動保護方面的政策與法規(guī)。 3、能充分領(lǐng)會上級的經(jīng)營意圖，正確處理上下級之間、部門之間的關(guān)系，并能組織和指揮工程部各項工作計劃的實施，確保工程部的正常運轉(zhuǎn)。 4、有強烈的事業(yè)心與責任感，有較強的自學(xué)能力和適應(yīng)性，秉公辦事，不謀私利。

1.為客人提供優(yōu)質(zhì)的接待服務(wù)，確?？腿藵M意度； 2.處理客人的入住和退房事宜，確保流程順暢； 3.解答客人的咨詢，提供必要的旅游和住宿信息； 任職要求: 1.五官端正，身高女生不低于165，男生不低于175；具備良好的溝通能力和服務(wù)意識，能夠有效解決客人問題: 2.能夠處理前臺的日常工作，具備良好的抗壓能力: 3.具有團隊合作精神，能夠與同事協(xié)作完成任務(wù)。

1．全面負責前廳部各項工作，根據(jù)酒店確定的工作方針、目標，制定前廳部具體實施方案，確保部門工作正常運轉(zhuǎn)。 2．擬定、上報前廳部年度預(yù)算方案、年度、季度工作計劃，并組織落實。 3．負責制定本部門的人員編制、崗位職責、工作標準、程序及規(guī)章制度，設(shè)計運行表格，制定員工培訓(xùn)計劃，合理分配及調(diào)度人力。 4．督導(dǎo)下屬部門主管，安排各崗位工作任務(wù)，檢查員工儀容儀表、行為規(guī)范、操作程序等工作標準，使之符合酒店標準。 5．全面掌握酒店客房產(chǎn)品的數(shù)量、性質(zhì)，通過對客房銷售的積極控制及住房比例的合理分配，使客房達到最高出租率，獲取最佳的客房收入。熟知前廳部所有服務(wù)設(shè)施的功能，保證其發(fā)揮最佳效益。 6．培訓(xùn)和激勵員工，使他們保持高度的積極性和優(yōu)質(zhì)的服務(wù)水平。 7．保持良好的客戶關(guān)系，熟悉重要客人的基本情況和個人喜好。妥善有效地處理客人投訴。 8．獨立或協(xié)助酒店領(lǐng)導(dǎo)處理突發(fā)事件。 9．檢查 VIP 客房及 VIP 的服務(wù)接待，做好酒店的 VIP 接待工作。 10．負責各類ota平臺的客評回復(fù)和投訴處理。 11．指導(dǎo)酒店“金鑰匙”為賓客提供個性化服務(wù)，并根據(jù)市場需求和酒店客源構(gòu)成將成熟的個性化服務(wù)延伸到酒店的相關(guān)服務(wù)環(huán)節(jié)，形成酒店的服務(wù)特色。 12．在經(jīng)營和服務(wù)中緊扣市場脈搏，不斷創(chuàng)新和完善，提升服務(wù)品質(zhì)。 13．加強各部門之間的工作關(guān)系，改進工作，提高效率，保證部門之間工作的默契配合。 14．負責下屬員工的考勤、考核、日常培訓(xùn)工作。 定期與員工溝通，了解員工的工作及思想動態(tài)，保證員工隊伍的穩(wěn)定。 主持部門例會，按時參加酒店例會，傳達落實會議精神、決定。

工作職責： 1.根據(jù)部門年度發(fā)展計劃，實施開展格蘭云天·閱品牌項目發(fā)展工作； 2.積極尋找社會優(yōu)質(zhì)資源，拓展以全權(quán)委托管理為主的公司品牌連鎖發(fā)展業(yè)務(wù)； 3.進行項目實地調(diào)研，包括市場調(diào)查、信息搜集整理、專題研究、報告編寫等； 4.與各類發(fā)展渠道維系良好的合作關(guān)系； 5.完成部門宣傳營銷、客戶檔案管理、合同更新等日常工作； 6.完成品牌事業(yè)部總經(jīng)理交辦的其他工作。 任職資格： 1.男女不限、年齡25-40周歲； 2.大學(xué)?？埔陨蠈W(xué)歷； 3.具有一定酒店開發(fā)工作經(jīng)驗或2年以上中端品牌酒店運營工作經(jīng)驗的優(yōu)先；具有酒店行業(yè)資歷或資源；帶項目入職的條件可適當放寬。 4.出色的人際交往能力，具有一定的社會關(guān)系資源； 5.求知欲強，具有良好的學(xué)習(xí)能力、書面寫作能力。

【崗位職責】 1、負責酒店工程設(shè)備的日常巡檢、維護及故障排除，確保設(shè)備正常運行； 2、處理突發(fā)性設(shè)備故障，及時響應(yīng)并解決工程問題，保障酒店運營順暢； 3、協(xié)助制定設(shè)備維護計劃，定期檢查電力、空調(diào)、給排水等系統(tǒng)； 4、配合其他部門完成設(shè)備安裝、調(diào)試及改造工作； 5、做好值班記錄，及時上報設(shè)備運行情況及維修進展； 6、遵守安全操作規(guī)程，確保工作環(huán)境符合安全標準。 【崗位要求】 1、具備基本的工程維修技能，熟悉水電、空調(diào)、消防等系統(tǒng)優(yōu)先； 2、能適應(yīng)倒班工作制，具備較強的應(yīng)急處理能力； 3、工作認真負責，具備良好的團隊協(xié)作意識； 4、持有相關(guān)職業(yè)資格證書（如電工證、制冷證等）者優(yōu)先； 5、身體健康，能勝任一定強度的體力勞動。

【崗位職責】 1. 根據(jù)本組市場開發(fā)計劃，制定個人銷售活動計劃。 2. 通過開發(fā)新客戶，穩(wěn)定老客戶，以力爭達到所確定的銷售收入目標。 3. 向市場銷售總監(jiān)和宴會銷售總監(jiān)匯報市場信息，包括本市場狀況、競爭對手情況、客戶反饋意見等。 4. 以外出銷售、電話聯(lián)絡(luò)和信函等方式與所轄區(qū)客戶保持高度聯(lián)系。 5. 處理客戶的來電、來函。 6. 協(xié)調(diào)安排自己所轄客戶在酒店的大型活動及VIP的接待工作。 7. 熟悉自己客戶分類情況及各客戶的需求特點和主要的競爭對手。 【崗位要求】 1. 大專以上學(xué)歷。有從事酒店宴會銷售相關(guān)經(jīng)驗。 2. 具備酒店銷售學(xué)、酒店管理學(xué)、旅游經(jīng)濟學(xué)、旅游心理學(xué)、公共關(guān)系學(xué)等知識的儲備。 3. 了解合同法、企業(yè)法、旅游法以及有關(guān)涉外法規(guī)。 4. 具有市場調(diào)查和預(yù)測能力，能及是掌握市場動態(tài)，并能綜合分析，及時地提出相應(yīng)的措施和合理的建議。 5. 有較強的語言表達能力，能撰寫市場調(diào)研報告，具有起草工作計劃、總結(jié)及業(yè)務(wù)匯報的能力。

工作職責：? 1、結(jié)合公司業(yè)務(wù)發(fā)展需求，為公司尋找和篩選酒店管理輸出潛在項目和合作方；主要拓展格蘭云天·閱品牌酒店。 2、深度挖掘市場潛在資源，重點負責業(yè)務(wù)開發(fā)城市及周邊區(qū)域內(nèi)渠道布局的規(guī)劃并積極拓展。 3、收集并掌握酒店行業(yè)政策、市場動向，制定項目拓展策略，定期提交年、季、月度的業(yè)績完成情況分析。 4、跟進合作項目，開展項目考察、項目分析、盡職調(diào)查、風(fēng)險評估，進行市場調(diào)研分析，撰寫項目定位、策劃及實施方案并提出建議，為項目開發(fā)和運營管控提供決策支持。 5、實施開展酒店項目發(fā)展工作，包括項目接洽、業(yè)主溝通、項目調(diào)研、價值判斷、合同簽約跟進等，負責合作項目開發(fā)、洽談及合同簽訂工作，負責業(yè)主溝通工作和關(guān)系維護。 6、從簽約完成到開業(yè)前全程的跟進及內(nèi)外協(xié)作，確保業(yè)務(wù)順暢開展；與業(yè)主方代表/投資人保持良好溝通。 任職資格：? 1、本科以上學(xué)歷優(yōu)先；? 2、豐富的酒店項目資源和人脈關(guān)系；? 3、熟悉酒店行業(yè)，具備大型酒店集團/酒店管理公司項目拓展、業(yè)務(wù)發(fā)展崗位經(jīng)驗為佳；? 4、熟悉品牌管理輸出的工作流程及相關(guān)知識，熟知相關(guān)政策法規(guī)；? 5、良好的表達能力、溝通協(xié)調(diào)能力、學(xué)習(xí)能力、執(zhí)行力，強烈的責任心和抗壓能力。

崗位職責 1、聽從主管的工作安排。 2、嚴格執(zhí)行安全制度，并按操作規(guī)范進行操作。 3、做好酒店高、低壓配電間和變壓器間配電設(shè)備的維修保養(yǎng)工作，確保正常供電。 4、保證電氣設(shè)備的照明燈具等的正常使用。 5、各項電氣工作要嚴格做到：裝得安全，用得正確，修得及時，拆得徹底。 6、定期檢查移動及半移動電具的安全絕緣用具每半年進行一次耐壓試驗。 7、做好值班工作日記和設(shè)備運行記錄。 崗位要求 1、同崗位工作2年以上 2、熟悉電氣設(shè)備安裝、維修和排除故障的技術(shù)知識，懂得安全用電、節(jié)約用電的政策運行記錄。 3、有當?shù)靥厥夤しN證書和電工上崗資格證書。 4、能按工作規(guī)范和有關(guān)制度獨立進行工作。

?Organization of arrivals and transfer to the Hotel and Vessel ?Ensuring smooth operation of transfers (transfer / luggage / times) ?Assistance to guests with lost luggage ?Coordination of airport representative and assisting with passenger travels ?Organizing guest information documents (city maps/ brochures / hand outs, welcome letter, questionnaires) ?Tour Director desk hours in accordance with the tour layout ?Responsible for providing relevant information about the tour, welcome briefing and local, cultural and historic commentary on the coach ?Offer advice on food/restaurants, shopping, and activities during free time ?Receipt and handling of guest complaints & private guest excursions ?Liaising with Lead Travel Concierge to inform about special guest needs and communicate estimated arrival time and check actual docking location Excursion ?Coordination of all excursions including audio equipment ?Liaising with local suppliers (reconfirmation of reservations, motor coaches, guides…) ?Instructing and briefing local guides prior to excursions ?Accompanying of all excursions and walks (with or without local guides) ?Controlling and monitoring of implementation and quality of the excursions

【崗位職責】 1、依照酒店對清潔和外觀的標準為公共區(qū)域提供保潔服務(wù)。 2、熟悉酒店所有公共區(qū)域。 3、確保及時完成日常保潔工作。 4、有效地處理應(yīng)急事件。 5、管理關(guān)于化學(xué)清潔用品使用的事宜，處理發(fā)現(xiàn)的問題并做出相應(yīng)的整改。 6、安全正確地使用保潔設(shè)備。 7、合理保持保潔用品的存貨量。 8、按照業(yè)務(wù)要求開展工作 【崗位要求】 1、擁有在與他人交往時大多數(shù)時間所使用的溝通技能； 2、具有良好的溝通協(xié)調(diào)能力； 3、2年以上同崗位相關(guān)工作經(jīng)驗。

崗位職責 1、督促酒店建立健全會計核算制度，檢查會計制度的執(zhí)行情況，對會計核算工作的質(zhì)量進行監(jiān)督。 2、督促酒店建立健全財務(wù)管理制度，完善財務(wù)監(jiān)督機制，檢查酒店執(zhí)行國家財經(jīng)法律、法規(guī)、制度及遵守財經(jīng)紀律情況，對財務(wù)活動的合法性進行監(jiān)督。 3、審核酒店擬訂的年度財務(wù)預(yù)、決算方案，資金使用和調(diào)度計劃，籌資、融資和投資計劃，利潤分配或彌補虧損方案。 4、對酒店產(chǎn)權(quán)轉(zhuǎn)變、資產(chǎn)核銷、資產(chǎn)重組、對外投資、債務(wù)擔保、資產(chǎn)抵押等重大財務(wù)活動的決策程序和實施執(zhí)行情況進行監(jiān)督。 5、審核酒店財務(wù)報告，評價和報告其經(jīng)營管理業(yè)績。與酒店總經(jīng)理一起，共同對財務(wù)報表和報告的質(zhì)量負責。 6、與酒店總經(jīng)理聯(lián)合審批規(guī)定限額范圍內(nèi)的公司經(jīng)營性、融資性、投資性（對外、對外）支出；對酒店授權(quán)范圍內(nèi)的貸款擔保事項負責。 崗位要求 1、45歲以下，財務(wù)管理、會計專業(yè)、大專及以上學(xué)歷，須持有財務(wù)相關(guān)資格證書； 2、具有3年以上財務(wù)負責人工作經(jīng)驗，熟悉酒店財務(wù)管理模式； 3、通曉財務(wù)、會計、稅務(wù)知識、掌握法律相關(guān)知識，具備基本計算機應(yīng)用知識。 4、熟練運用會計電算化，熟練使用ERP財務(wù)軟件。 5、具有一定的外部關(guān)系協(xié)調(diào)和統(tǒng)籌管理能力。 6、良好的團隊領(lǐng)導(dǎo)力、協(xié)作能力，優(yōu)秀的溝通、分析能力，對企業(yè)忠誠度高。

Main missions  1.Ensure the quality of welcome and services provided to the groups, with his/her perfect knowledge of the Village. 2.Ensure the follow-up of the groups’ programmes and the fair application of the contract’s articles. 3.Be the main contact between the Village and the Client Company. 4.Manage and train his/her team. 5.Ensure the operations’ economic and qualitative results. 6.Implement dynamic local sales to groups to optimize his/her financial objectives.   MANAGE THE TEAM 1.Train and make sure that his/her direct staff members also pass on training 2.Work out the team’s work schedule, distribute tasks,in compliance with local and Club Med’s regulations 3.Participate and make sure that the team participates to the village life (according to the groups’ schedule) 4.Lead, motivate and guide the GOs and GEs in his/her department, during weekly meetings 5.Carry out the team’s individual assessments and identify potentials 6.Decide and discuss sanctions for faults observed, jointly with the Human Resources 7.Participate to weekly operation meetings with the Hotel Department   MANAGE THE CLUB MED BUSINESS ACTIVITY 1.Carry out the implementation of the programmes for the eductours or internal seminars and spotting trips 2.Be liable for the inventory (beginning and end of season) of Club Med Business premises and equipment 3.Prepare the investment/renovation/maintenance requests for the following season 4.Draft the end of season results and report and do the filing 5.Ensure compliance with the budget and end of month realizations 6.Account for economic results 7.Be aware and be known of local competitors   GENERATE DYNAMIC SALES (if no sales team in the Village) 1.Be able to identify and qualify local companies’ potential 2.Design a sales offer adapted to the Village 3.Respond to local requests and develop local turnover 4.Negotiate and lead sales 5.Participate to local exhibitions and events in connection with the promotion of Club Med Business 6.Monitor the payment of deposits and carry out local invoicing 7.Carry out the assessment of groups sold locally Requirements: 1. Specific colleague course or above 2. Good English spoken and writing 3. Experience in the same postion at least one year 4. Accpet work 6 days a week

職位描述 工作地點：攜程度假農(nóng)莊河南項目 工作職責 1.全面負責經(jīng)營管理，領(lǐng)導(dǎo)員工完成農(nóng)莊各項經(jīng)營目 標; 2.圍繞公司指標，編制民宿預(yù)算，嚴格控制經(jīng)營成本費用開支; 3.負責農(nóng)莊團隊的建立、培養(yǎng)和管理提高民宿的服務(wù)質(zhì)量和員工素質(zhì): 4.根據(jù)市場變化，制定市場營銷推廣方案，并組織實 施; 5.抓好安全管理，食品安全，消防安全，人身安全等 工作; 6.維護社會關(guān)系，監(jiān)督并做好客人的接待工作，塑造良好的民宿形象; 任職資格 1、熱愛酒店行業(yè)，年齡30-40歲，男女不限，性格開朗、沉穩(wěn)干練、形象氣質(zhì)佳、有品位； 2、本科及以上學(xué)歷，酒店管理相關(guān)專業(yè)優(yōu)先； 3、國內(nèi)連鎖品牌/外資高星級酒店總經(jīng)理至少5年以上經(jīng)驗； 4、具有敏銳的市場感知及客戶開發(fā)能力，熟悉酒店整體運營，有過酒店籌備工作經(jīng)驗者為佳； 5、兼具較強的獨立工作能力和團隊精神，善于協(xié)調(diào)內(nèi)部及外部關(guān)系； 6、較強的學(xué)習(xí)能力、執(zhí)行力、溝通能力、有韌性、能抗壓。

?Responsible for the entire hotel operation onboard ?Ensuring that all hotel departments are managed according to their standards ?Management and motivation of the crew, with emphasis on Department Heads ?Operation of service procedures according to company standards ?Stock ordering for the hotel department (F&B, Housekeeping, equipment, etc.) ?Ensuring impeccable cleanliness, hygiene and order in all areas of the hotel department in accordance with HACCP rules ?Final inspection and receipt of all supplies and deliveries for the hotel department ?Supervision and organization of opening and closing ships at start /end of season ?Active liaison with guests and successful handling of complaints ?Active participation in all onboard events and special functions ?Presence in the galley and restaurant during meal times ?Ensuring active and smooth flow of communication with the nautical department, onboard management, crew and the Head Office Basel ?Ensuring departmental training according to requirement profile ?Responsible for cost control and adherence to all set budgets ?Daily analysis of debtors in accordance with Receptionist / Night Auditor ?Conduction of stock takes; inventory according to company procedures ?Active participation in loadings

?Responsible for the entire galley operation onboard ?Ensuring professional production and distribution of all meals for guest and crew in accordance with company standards, menu cycle and recipes ?Organisationand execution of F&B related ship functions and special events (e.g. Welcome / Farewell) ?Ensuring food safety, highest level of cleanliness in the galley and production areas at all times in accordance with Viking River Cruise standards & HACCP ?Ordering of all food supplies according to production planning and in cooperation with the Hotel Manager ?Conduction of menu briefings with waiter staff prior to service and instruction of waiters to explain dishes ?Preparation of opening and closing ships at start and end of season ?Supervision, motivation and training of the multi-national galley crew ?Participation in loadings and conduction of quality control ?Responsible for cost control and adherence to set budgets ?Conduction of stock takes; inventory according to company procedure ?Active participation in ship functions, socializing with guests during meal times

Onboard Duties ?Organisationof embarkation and disembarkation ?Ensuring smooth operation of transfers (transfer / luggage / times) ?Coordination of airport representative and assisting with passenger travels ?Handling / filing of cruise, land (if applicable) reports & daily program ?Managing and filing vendor vouchers & onboard bookings ?Organizing guest information documents (city maps/ brochures / hand outs, welcome letter, questionnaires) ?Organisingand presenting guest entertainment (games / lectures / presentations) according to the cruise layout & active guest relation ?Responsible for all public announcements (including bridge commentary) ?Facilitating and assisting guests with onboard cruise bookings ?Travel Concierge desk hours in accordance with the tour layout ?Receipt and handling of guest complaints & private guest excursions. Offer advice on food/restaurants, shopping, and activities during free time Shore Excursion ?Coordination of all excursions including audio equipment ?Liaising with local suppliers (reconfirmation of reservations, busses, guides…) ?Instructing and briefing local guides prior to shore-excursion ?Accompanying of all excursions and walks (with or without local guides) ?Controlling and monitoring of implementation and quality of the excursions

?The holder of the position undertakes not to pass over the company’s information, manuals, information on business developments and EDP data to any third party or publicize or retain same for personal use after leaving the job. ?The company reserves the right to demand compensation for damages in the event of a breach of this instruction and take legal action against the staff. ?Conduct and appearance in accordance

?Supervision/support of a professional welcoming and sales orientated F&B Service ?Coordinate with the Executive Chef dietary needs for guests according to manifest ?Ensuring absolute cleanliness and order in accordance with HACCP rules ?Operation of service procedures according to standards (e.g. menus, decoration,) ?Organisationand execution of F&B related ship functions and special events ?Responsible for sales for on-board products such as aperitifs, digestives and wines ?Preparation of opening and closing ships at start and end of season ?Act as Deputy Hotel Manager when Hotel Manager and Asst. HM are not available Management and motivation of the service crew ?Organisation, management and motivation of restaurant and bar (7-16 crew) ?Management of work schedules & Training of service department ?Luggage duty on embarkation and disembarkation day ?Participation in loadings and waste management Responsible for cost control and adherence to set budgets ?Cost control (incl. stock supply/inventory in accordance to the budget &standards) ?Daily closing of restaurant and bar area cash register

崗位職責： 1、協(xié)助總經(jīng)理確?酒店的經(jīng)營管理?針、發(fā)展?向、組織機構(gòu)和完善酒店的?遠規(guī)劃及年度經(jīng)營計劃； 2、協(xié)助總經(jīng)理制定、執(zhí)行、監(jiān)管酒店的各項財務(wù)與運營計劃； 3、執(zhí)行總經(jīng)理的各項要求，協(xié)助總經(jīng)理處理酒店的運作及經(jīng)營，執(zhí)行酒店各項決議，完成總經(jīng)理做出的經(jīng)營計劃及總經(jīng)理分配的各項具體任務(wù)； 4、負責的部門整體能力水平提升，了解客戶需求，走在市場前沿，引領(lǐng)酒店產(chǎn)品升級，創(chuàng)新； 5、了解賓客服務(wù)和運營中的潛在需求，以便及時發(fā)現(xiàn)服務(wù)標準的問題，制定并實施改進措施，推動賓客滿意度不斷提高，能夠與客戶進行互動，獲取反饋并建立良好的關(guān)系； 6、檢查酒店各項管理制度、工作決策及服務(wù)程序的貫徹落實，協(xié)調(diào)各部門關(guān)系，確保酒店各項工作正常運轉(zhuǎn)； 7、組織協(xié)調(diào)與各部門的協(xié)同配合，確保酒店的各項服務(wù)產(chǎn)品符合顧客的需求并滿意； 8、對酒店的日常運行、服務(wù)質(zhì)量及員工的工作紀律標準方面存在的問題進行督導(dǎo)，使之達到酒店要求； 9、掌握酒店日常經(jīng)營情況，根據(jù)總經(jīng)理提出的酒店長遠規(guī)劃和年度計劃，對酒店的經(jīng)營管理和企業(yè)發(fā)展問題提供決策性建議和意見； 10、協(xié)助總經(jīng)理加強對分管部門管理干部管理技能和服務(wù)技能的培訓(xùn)工作，打造高水平的管理隊伍； 11、總經(jīng)理外出時，代表總經(jīng)理主持酒店每天例會，參與并最終確定決策； 12、主持處理酒店發(fā)生的各類緊急事件，處理客人重大投訴，確保經(jīng)營活動的正常運行。 任職要求： 1、大學(xué)?？埔陨蠈W(xué)歷，具備優(yōu)秀酒店運營工作經(jīng)驗管理者，具有5年以上五星級酒店相關(guān)管理工作經(jīng)驗； 2、熟悉酒店各部門服務(wù)標準及管理流程，善于成本控制； 3、通曉酒店各部門的經(jīng)營管理工作，尤其是客房，餐飲，前廳等關(guān)鍵職能，理解酒店的管理機制和程序； 4、有良好的團隊意識和領(lǐng)導(dǎo)能力； 5、具有良好的協(xié)調(diào)溝通、管理和團隊建設(shè)能力,事業(yè)心強。

Mission 1: Ambassador for Université des Talents (UDT): marketing, implementing, creating, improving and communicating Club Med’s employee-development strategy across different platforms: · TRAINER: Facilitate training with excellence. Inspire them! · COORDINATOR: Coordinate technical trainings and talent development with main actors. · CONSULTANT: Facilitate & coach managers to assess · PERFORMANCE: Identify needs and deliver effective solutions. · ADMINISTRATOR: Validate, record, report training activity & results. Assure training & reporting meets UDT and compliance standards. Improve agility & efficiency of our administrative functions.   Mission 2: Improve guest hospitality experience at Club Med, through focus and priority on developing local talents to establish a solid hospitality platfrom in each resort.   Mission 3: Exemplary Ambassador aligned to Club Med’s Values, Management Principles, Upscale Service behaviors & Entrepreneurial Mindset.     JOB SUMMARY: · Responsible for developing, coordinating and implementing various Learning & Development training initiatives aligned to training content & tools. · Supporting and facilitating all GO-GE development initiatives as consultant to village operations at the BU & village levels. · Analyzes, develops, and improves training modules and tools. · Assesses performance issues - researches and proposes actions and/or alternatives. · Optimizes tools & procedures. · Coach Managers · Personally, facilitates and co-facilitates training programs. · Evaluates impact of training solutions. · Documents and reports training results. · Assures local training compliance. · Works with minimal supervision to complete established goals and objectives · Serves as primary contact for Consulting Village Trainer for training programs. Handles and discusses inquiries from trainees & managers about training programs & needs. · Deploys all aspects of high-potential development programs for local GE employees. · Creates/coordinates annual training plan for resort populations. · Plans, organizes, presents, and facilitates training programs for all resort populations. · Creates, manages, participates in and develops a wide variety of learning environments and activities to provide GO-GEs the opportunity to develop their potential and achieve their objectives. · Coaches & supports managers on performance & hospitality challenges. · Reviews, evaluates, modifies and improves existing and proposed training programs. Benchmarks for best practices. · Prepares training aids such as instructional material, handouts, learner workbooks, leader guides, visual aids & evaluation forms. · Prepares training sessions: schedules sessions & locations, coordinates logistics, contacts trainees and managers, sets-up classrooms. · Assures accurate documentation of training records & trainee attendance in Workday and other UDT reporting channels. · Assures local compliance with training & training-related requirements. · Participates collaboratively and professionally with other HR & UDT members to achieve team goals. · Assures effective two-way communication at all levels of responsibility. · Participates in HR and UDT meetings as appropriate. · Continually maintains, updates his/her facilitation & hospitality competencies. · All other duties as assigned.   PROFILE: 1.English (Mandatory) 2.Bachelors / BAC+3 degree in Education, HR Management or HR Development. 3.Experienced hospitality trainer with strong presentation & learner engagement skills. 4.Hospitality Team Management experience. bility to work autonomously in “consultant mode” with minimal supervision. 5.Ability to anticipate and initiate key training priorities aligned to individual development.

?Supervision and support of a professional welcoming and sales orientated service in bar, lounge and on the sundeck ?Operation of bar procedures according to company standards (e.g. menus, decoration, appearance) ?Organisation, management, motivation and training of bar team (2 to 4 crew) ?Organisationand execution of F&B related ship functions and special events ?Serving drinks in accordance with company standards ?Creation of daily cocktails in accordance with company standards ?Preparation and set up of Café Lunch in the lounge in coorporationwith Executive Chef and Food & Beverage Manager ?Ensuring highest level of cleanliness within bar, pantry, lounge, sundeck in accordance with HACCP standards ?Cost control for bar in accordance with the budget ?Establishing of weekly stock order in cooperation with Food & Beverage Manager ?Responsible for the daily tallying of the bar revenue ?Conduction of stock takes; inventory according to company procedures ?Preparation of opening and closing ships at start and end of season ?Correct storage of stock; establishing of par levels ?Luggage duty on embarkation and disembarkation day ?Participation in loadings

?Professional preparation and distribution of daily meals including breakfast, lunch, tea time, dinner, etc. for crew and guests in accordance with Executive Chef manual and menu cycle ?Ordering of stock in cooperation with Executive Chef ?Correct handling of all products and equipment ?Ensuring of perfect cleanliness in working area in accordance with HACCP rules ?Conducting stock takes; inventory according to company procedures ?Preparation to open and close ships at start and end of season ?Assistance in other departments upon instruction from supervisors (if required) ?Performance according to company standards and HACCP rules ?Participation in loading processes ?Correct storage of stock; establishing of par levels ?Active participation in onboard training programs ?Luggage duty on embarkation and disembarkation day

工作職責：? 1物管部工作計劃管理? （1）組織制訂物管部工程、安保、IT各階段的工作計劃和費用預(yù)算 （2）組織制訂設(shè)備檢修、保養(yǎng)及設(shè)施設(shè)備更新、改造計劃? 2酒店設(shè)施設(shè)備管理? （1）定期組織設(shè)備檢修、保養(yǎng)工作，提高設(shè)備完好率? （2）巡查重點設(shè)備的運行狀況和工程質(zhì)量、進度，發(fā)現(xiàn)隱患及時排除? （3）及時組織處理主要設(shè)備和重大設(shè)備事故? （4）組織實施設(shè)施設(shè)備更新、改造計劃? （5）建立完善的設(shè)施設(shè)備檔案，詳細記錄各設(shè)施設(shè)備技術(shù)和維修內(nèi)容 ?3酒店安全生產(chǎn)管理? （1）酒店安全生產(chǎn)標準化體系的創(chuàng)建? （2）酒店安全管理制度編制與更新? （3）酒店安全管理系統(tǒng)日常運行管理與維護 ?4酒店工程項目管理? （1）酒店裝飾裝修工程項目管理? （2）酒店土建工程項目的新建、改建、擴建及更新改造等管理 （3）參與新項目的談判、評審、報價及驗收，隨時檢查施工質(zhì)量與進度，確保達到預(yù)訂的標準 ?5節(jié)能控制管理? （1）制訂全酒店能源消耗計劃、節(jié)能措施等，并組織實施? （2）督導(dǎo)酒店節(jié)電、節(jié)水工作，發(fā)揮設(shè)備最大效率，降低成本 ?6人員管理? （1）組織部門例會，做好上傳下達工作，確保完成酒店經(jīng)營目標 （2）配合人事行政部做好工程技能培訓(xùn)工作? （3）指導(dǎo)、監(jiān)督下屬人員工作，培養(yǎng)有發(fā)展?jié)摿Φ南聦偃藛T? （4）做好下屬人員的考核工作，按規(guī)定實施獎懲? （5）征詢各部門意見，不斷改進、改造設(shè)施設(shè)備，保證其運轉(zhuǎn)良好? 任職資格：? 1、自然條件：30－45歲，形象良好，身體健康，精力充沛，五官端正。? 2、文化程度：大專以上學(xué)歷，機電工程管理專業(yè)優(yōu)先。 3、工作經(jīng)驗：3年以上星級酒店同等職務(wù)工作經(jīng)驗，熟悉工程管理、安全生產(chǎn)標準體系運作。? 4、業(yè)務(wù)素質(zhì)：有全面的安全、工程管理專業(yè)知識，熟悉機電設(shè)備的設(shè)計、安裝、運行、維修、保養(yǎng)的過程和具體細節(jié)，熟悉基建、環(huán)境保護、安全管理系統(tǒng)、勞動保護方面的政策與法規(guī)， 能熟練使用OFFICE軟件。 5、思想素質(zhì)：具有良好的職業(yè)道德和強烈的服務(wù)意識，具有良好的組織協(xié)調(diào)能力和社交技巧，熱情進取，親和力強，富有責任感并有團隊意識。