Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
領導方面的展現(xiàn)-利用人際關系和溝通技巧進行領導,有影響力的,并能鼓勵帶動其他人; 建立完好的財務（運作）/商業(yè)決議計劃; 證實其誠信/清廉; 在列舉的幾個方面中做出領袖榜樣。
Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention.
超越賓客的預期要求- 在提供給客人服務之前能較早的預知其需求, 能更好地達到其滿意程度。
Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
提升服務 – 和賓客有充分的溝通并了解其個別需求, 提供向?qū)? 回饋并在（賓客）需要時提供方便。
Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
提高和建立自身團隊 – 鼓勵和建立共同信賴度, 相互尊敬并在團隊中和其他員工達到良好地溝通。
Achieving/Exceeding Goals - Achieving and exceeding goals including performance goals, budget goals, team goals, etc.
達成/超越目標 – 達到和超越目標包括評估目標, 預算目標和團隊目標,等等…
Modelling Appropriate Behaviours - Serving as a role model to demonstrate appropriate behaviours.
模擬專屬行為 – 設立一個典型去證明適合其行為。
Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
和領班，同事或是下屬間的溝通 – 可利用電話, 書面形式, 或是發(fā)送電子郵件的形式傳輸信息給予督導, 同事和下屬。
Improving Profit - Developing means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
增加利潤 - 表明增加利潤, 包括減少成本和支出,并開展更多的商業(yè)機會。
Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
引導,監(jiān)督和激勵下屬 - 指迎方向和監(jiān)督下屬, 包括制定評估標準和檢測評估。
Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
作出決議和處理問題 – 分析信息并找尋最有效地途徑去解決問題。
Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
提升和發(fā)展他人 – 根據(jù)個人發(fā)展的不同需求,指導,或者幫助他人提高相應的專業(yè)知識或是服務技巧。
Communicating Information Timely - Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
時段性地溝通 – 通告并/及時更新行政方面, 同事和下屬內(nèi)相關的信息內(nèi)容。
Maintaining Balance Between Profit and Service Satisfaction - Estimating cost and benefit ratio, maintaining balance between profit and service satisfaction.
保持利潤和服務滿意度的平衡 – 盡可能地降低成本和創(chuàng)收效益, 保持利潤和服務滿意度的平衡。
Ensuring Communication of Expectations and Objectives - Ensuring that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns.
確保預期和目標的溝通性 – 確保將您所預期的目標清晰無誤的傳導到給你的下屬.作為下屬也可以相應地對其進行提問并表明(他們) 想關心到的方面。
Setting Goals - Establishing challenging, realistic and obtainable goals to guide operation and performance.
制定目標 – 制定具有挑戰(zhàn)性,可行性和可獲取性的目標從而控制日常營運和評估目標。
Develops and implements incentive programs for staff to maximize revenue and encourage goal attainment for all areas.
制定并實行激勵員工的 計劃,使收入最大化,在各方面鼓勵完成目標。
Manages area of operation to budget by P&L, budget worksheets and payroll progress reports.
經(jīng)營預算審查營運報表，預算工作和薪金進度報告。
Manages department’s controllable expenses to achieve or exceed budget goals.
管理部門的可控費用達到或超過預算目標。
Understands the impact of department’s operation on the overall hotel financials goals, educates staff on details as appropriate.
了解部門的運作對酒店的整體財務目標的影響，教導員工對細節(jié)緊慎。
Ensures cash control and liquor control procedures are followed.
保證現(xiàn)金的控制和酒的控制程序都是符合標準的。
To review all position descriptions and operating parameters of the restaurant, and recommend to the F&B Management the appropriate changes where applicable.
審查餐廳所有位置的說明和運行參數(shù)，并推薦給餐飲管理部門適當修改意見。
To maintain effective communication on the activities of the department with the F&B Office and other areas of the Hotel, in order to provide the best possible service to the guests.
保持有效的溝通，了解新聞部的活動與餐飲辦公室事務及其他地區(qū)的酒店，以提供最好的服務給客人。
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