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崗位職責(zé)? 1、實(shí)施工作標(biāo)準(zhǔn)和服務(wù)程序，督促員工嚴(yán)格履行其崗位職責(zé)。 2、根據(jù)營業(yè)情況，對(duì)服務(wù)員進(jìn)行工作任務(wù)分配，確保提供優(yōu)質(zhì)服務(wù)。? 3、與賓客和廚房保持良好的工作關(guān)系，及時(shí)向經(jīng)理和廚師長反饋賓客對(duì)食品，服務(wù)方面的信息，不斷提高餐飲產(chǎn)品和服務(wù)的質(zhì)量。? 4、了解客情，親自為重要賓客服務(wù)。? 5、處理餐廳里發(fā)生的問題和賓客的意見，并及時(shí)向經(jīng)理匯報(bào)。? 6、定期檢查，清點(diǎn)餐廳的設(shè)備、餐具、布草等物品，將結(jié)果匯報(bào)給經(jīng)理。 崗位要求 1、中專及以上學(xué)歷。 2、有兩年以上餐飲工作經(jīng)驗(yàn)，有國際聯(lián)號(hào)工作經(jīng)驗(yàn)者優(yōu)先。 3、熟悉中餐廳專業(yè)知識(shí)，熟練使用電腦。 4、掌握熟悉中式擺臺(tái)、服務(wù)流程和質(zhì)量標(biāo)準(zhǔn)。 5、具有組織協(xié)調(diào)能力、應(yīng)變能力、經(jīng)營能力以及文字表達(dá)能力和信息管理能力。

專業(yè)要求 Major 酒店管理、英語、市場(chǎng)營銷相關(guān)專業(yè)                                                                                                                    Graduation from Hotel Management,English,Marketing related professional 技能水平 Skills 1.熟知銷售系統(tǒng)并具有良好的溝通能力                                                                                                      Fully versed in Sales System with high level of interpersonal skills 2.卓越的領(lǐng)導(dǎo)能力，善于管理并激勵(lì)員工                                        Excellent Leadership skills with ability to motivate and coach staff 3.對(duì)市場(chǎng)走勢(shì)具有一定的分析和見解 Ability and understanding of the market trends 4.妥善處理及回復(fù)客人需求. Able to handle guest request and feedback in a professional manner. 5.具有分析員工不同需要為其制訂有效培訓(xùn)計(jì)劃的能力. Ability to conduct training needs analysis for the department, and prepare effective training plans. 6.能與各級(jí)員工互動(dòng)交流. Ability to interact with all level of people. 7.良好的交流溝通能力. Good interpersonal and communication skills. 8.良好的團(tuán)隊(duì)合作精神 Team Player 9.主持每天與銷售人員的溝通會(huì)，檢驗(yàn)每日工作的開展，跟進(jìn)及數(shù)據(jù)共享. Conduct daily communication meeting with the entire sales, catering to review on daily activities, job follow ups and information dissemination purposes. 10.確保銷售人員按相關(guān)政策和規(guī)定及時(shí)回復(fù)客戶需求 To ensure the Sales Teams responds to all correspondence and inquiries of leads within the time limit set according to the policy & procedure. 11.督導(dǎo)Sales Incentive Plan，對(duì)所有參加者的表現(xiàn)進(jìn)行定期更新. Supervise Sales Incentive Plan, providing all participants with regular updates on performance 12.與酒店各部門員工及所有客戶保持良好的相互溝通和合作關(guān)系. Maintain good inter communication and good working relations with all departments and all external contacts. 13.向銷售總監(jiān)就針對(duì)細(xì)分市場(chǎng)的促銷活動(dòng)提出建議. Recommends to the Director of Sales on promotions and campaign to reach specific markets . 14.與銷售總監(jiān)一起參加每月“Account Productivity”回顧.  To participate in “Account Productivity” monthly review with Director of Sales. 15.參加銷售例會(huì)，就客戶動(dòng)向及市場(chǎng)走勢(shì)市場(chǎng)與銷售總監(jiān)進(jìn)行溝通，及時(shí)更新. Participate in daily, weekly and monthly sales meeting to update Director of Sales on the activities of each accounts and market trends. 16.遵守酒店及總部的政策和程序.對(duì)個(gè)人表現(xiàn)進(jìn)行時(shí)時(shí)分析，評(píng)估和改進(jìn).完成其他交予的工作 Abides by both the hotel and Head Office policies and procedures.Analyses, evaluates and improves personal performance on a continual basis. Carries out other tasks as directed by supervisor 17.記錄客戶對(duì)于酒店發(fā)展的建議和最新的信息. Keep clients advised of latest information regarding hotel’s development.. 18. 確保所有客戶信息的時(shí)時(shí)更新，包括數(shù)據(jù)信息的更新，產(chǎn)品跟蹤，客戶動(dòng)向，了解城市當(dāng)年各項(xiàng)活動(dòng) To upkeep of updated record of all sales activities for each accounts (including updated database, production tracking, trends and movement of each accounts）and know all current year city events 工作經(jīng)驗(yàn) Experence 具有至少2-3年國際連鎖酒店的相關(guān)經(jīng)驗(yàn)                                                                                                          Minimum 2 to 3 years of experience in similar capacity with international chain hotels     

1、在市場(chǎng)銷售總監(jiān)的監(jiān)督下，履行酒店賦予的職責(zé)。 To perform duties within the framework defined by the hotel as supervised by the Director of Sales & Marketing. 2、?協(xié)助市場(chǎng)銷售總監(jiān)監(jiān)督整個(gè)部門的運(yùn)作。 To assist the Director of Sales & Marketing in overseeing the sales department’s functioned. ?3、清楚地了解酒店目標(biāo)和銷售目標(biāo)的設(shè)置。 To know clearly the hotel objectives and sales target set. ?4、協(xié)助準(zhǔn)備年度預(yù)算和市場(chǎng)規(guī)劃。 To provide input and assist in the formulation and preparation of annual budget and marketing plan. 5、指導(dǎo)和評(píng)估當(dāng)下銷售市場(chǎng)的走勢(shì)。 Monitors and evaluates contemporary sales and marketing initiatives and trends. 6、監(jiān)督，指導(dǎo)銷售團(tuán)隊(duì)確保其完成酒店?duì)I銷目標(biāo)。 To supervise, drive and monitor sales activities of the Sales Teams to ensure that they meet the goals of the hotel and marketing plan. 7、協(xié)助有效銷售工作的進(jìn)行，確保對(duì)于潛在客戶的全面覆蓋，跟進(jìn)的高效實(shí)行。 ?Assist in implementation of effective sales system and procedures that ensure efficient execution of all potential coverage, follow-up and tracing of leads.? ?8、代表銷售團(tuán)隊(duì)進(jìn)行銷售區(qū)域的劃分，銷售旅行的安排，如有新的潛在市場(chǎng)須向市場(chǎng)銷售總監(jiān)報(bào)告。 Plans and executes sales coverage area/territory and sales trips on behalf of the Sales Team to major market areas, and report to Director of Sales & Marketing on new potential market areas that should be covered 9、?確保所有客戶信息的時(shí)時(shí)更新，包括數(shù)據(jù)信息的更新，產(chǎn)品跟蹤，客戶動(dòng)向。 To review and ensure upkeep of updated record of all sales activities for each accounts (including updated database, production tracking, trends and movement of each accounts). 10、?向市場(chǎng)銷售總監(jiān)提交每周和每月報(bào)表。 To prepare and submit weekly and monthly reports required to be submitted to the Director of Sales & marketing. ? 11、?確保銷售人員按相關(guān)政策和規(guī)定及時(shí)回復(fù)客戶需求。 To ensure the Sales Teams responds to all correspondence and inquiries of leads within the time limit set according to the policy & procedure ? 12、確保對(duì)于競(jìng)爭者動(dòng)向的時(shí)時(shí)關(guān)注。制定完整的有關(guān)競(jìng)爭者價(jià)格，促銷活動(dòng)，入住率和銷售策略的調(diào)查報(bào)告并每月更新。 Ensures complete awareness by sales team on competitor’s activities at all times. Updates on monthly basis, a full competitors’ survey on rates, promotions, and occupancy and sales strategies. 13、協(xié)助及協(xié)調(diào)部門內(nèi)部對(duì)于主要客戶來訪的接待工作。 Assist and coordinate with Sales Team in the execution of familiarization/site inspection trips to hotels by major clients. 14、指導(dǎo)銷售團(tuán)隊(duì)合同的擬定。 To guide the Sales Team in contract negotiation.

崗位職責(zé) 1、協(xié)助部門總監(jiān)制定并完善公司各項(xiàng)培訓(xùn)/質(zhì)檢管理制度。 2、建立公司培訓(xùn)與質(zhì)檢體系。 3、協(xié)助部門總監(jiān)對(duì)公司企業(yè)文化進(jìn)行塑造和落地。 4、對(duì)各民宿項(xiàng)目的培訓(xùn)工作進(jìn)行督導(dǎo)和評(píng)估。 5、負(fù)責(zé)員工入職培訓(xùn)及內(nèi)外部培訓(xùn)資源的整合與有效利用。 6、負(fù)責(zé)各類員工活動(dòng)的籌備與組織。 7、對(duì)運(yùn)營業(yè)態(tài)日常的質(zhì)檢巡查及整改結(jié)果的追蹤反饋。 崗位要求 1、大專以上學(xué)歷，有相同崗位工作經(jīng)驗(yàn)3年以上。 2、具有良好的溝通能力和協(xié)調(diào)能力。 3、具有較強(qiáng)的文字綜合能力和口頭表達(dá)能力。 3、能按照酒店經(jīng)營發(fā)展對(duì)人才的需要，制訂酒店總體培訓(xùn)規(guī)劃和實(shí)施計(jì)劃。 4、具備教育學(xué)、心理學(xué)以及酒店管理理論知識(shí)。 5、熟悉員工的規(guī)律、特點(diǎn)和崗位培訓(xùn)工作程序。 6、熟悉掌握各運(yùn)營部門的運(yùn)營流程和sop。 7、PPT技巧熟練，具備獨(dú)立開發(fā)新課件的能力。

Senior Sales Manager in the Management of the Sales Team especially in the absence ofthe Director of Sales and occasionally the Director of Sales & Marketing. 高級(jí)銷售經(jīng)理尤其是在沒有銷售總監(jiān)的情況下來管理銷售的整個(gè)團(tuán)隊(duì)的，也是幫助助理市場(chǎng)銷售總監(jiān)來管理整個(gè)團(tuán)隊(duì)的 Responsible for key accountmanagement on an assigned account? (baseor geographic area), ensuring revenue maximization, achievement of personaltargets and increasing fair market share versus competitor set. 做好自己行業(yè)客戶管理，實(shí)現(xiàn)個(gè)人目標(biāo)，并發(fā)現(xiàn)新客戶，做好競(jìng)爭對(duì)手的信息分享。 Responsible for prospecting newaccounts. 負(fù)責(zé)尋找新客戶。 Responsible for all segments ofassigned geographical markets, which may include, but not be exclusivelylimited to European markets. 負(fù)責(zé)所有指定區(qū)域的行業(yè)，但不完全僅限于歐洲市場(chǎng)。 Conduct site inspections. 實(shí)地勘察。 Adhere to the Corporate SOP’s. 遵守企業(yè)的標(biāo)準(zhǔn)操作流程。 Follow up of tentative bookingsin the assigned markets. 跟進(jìn)自己行業(yè)系統(tǒng)里暫定的預(yù)定信息。 Detailed knowledge ofcompetitor set. 詳細(xì)的了解競(jìng)爭對(duì)手。 Detailed knowledge of allservices provided by the Hotel and all relevant facts and figures of hotel. 提供所有的服務(wù)知識(shí)和相關(guān)事實(shí)數(shù)據(jù)。 Responsible for timelycontracting from the client base responsible for. 負(fù)責(zé)及時(shí)簽訂合同，從最基礎(chǔ)的客戶做起 ?Attend trade shows, salesblitz, workshops, etc. in the assigned markets. 參加市場(chǎng)上的貿(mào)易展覽會(huì)，銷售旺季，研討課等等。 ?Assist the Asst. Directorof Sales & Marketing in defining an annual sales action plan and executeset actions accordingly. 協(xié)助助理市場(chǎng)銷售總監(jiān)或者市場(chǎng)銷售總監(jiān)確定每年的銷售行動(dòng)計(jì)劃和相應(yīng)地計(jì)劃執(zhí)行。 ?Assist the Director of Sales& Marketing with the preparation of the annual budget by providingstatistics and forecasts of account productions. 協(xié)助助理市場(chǎng)銷售總監(jiān)通過每年的預(yù)算統(tǒng)計(jì)做好預(yù)算和統(tǒng)計(jì)。 Execute sales actions withinset cost budget structure. 做好銷售行動(dòng)內(nèi)設(shè)置的成本預(yù)算結(jié)構(gòu) Cross Sell other KempinskiHotels 和其他凱賓斯基酒店的銷售互通信息 Aim to achieve the CompanySales Vision 實(shí)現(xiàn)企業(yè)銷售的愿景 Document all sales actions in SFA(S&C). 記錄所有的銷售行動(dòng)在SFA(S&C) Update OPERA contact databaseat all times. 及時(shí)更新Opera系統(tǒng)里的合同數(shù)據(jù) Understand, and follow theCompany Sales Vision. 理解并遵循公司銷售愿景 Participation in Duty Managerrota. 積極參與值班 Understand and strictly adhereto the Rules & Regulations established in the Employees Handbook and theHotel’s policy on Fire, Hygiene, Health & Safety. 了解并嚴(yán)格遵守《員工手冊(cè) 》 和酒店的消防，衛(wèi)生，健康與安全等政策 Ensure that all potential andreal hazards are reported and rectified immediately. 確保所有的潛在和實(shí)際危害報(bào)告，并立即糾正 Additional responsibilities andtasks can be added at any time according to the needs of the business and ofthe hotel. 根據(jù)酒店業(yè)務(wù)需要及時(shí)完成在任何時(shí)間安排的額外職責(zé)和任務(wù)

熟知會(huì)議及宴會(huì)銷售標(biāo)準(zhǔn)??????????????????????????????????????????????????????????????????? · Is fully aware of Conference & Banquet Sales standards 維護(hù)及管理回頭客的活動(dòng) ·Maintains and supervises activities for accounts with repeat business. 達(dá)到并超越宴會(huì)銷售預(yù)算期望 ·Achieves (exceeds) budget expectations for catering and banquet 確定并跟進(jìn)自己負(fù)責(zé)的的所有宴會(huì)生意 ·Confirm & follow up own catering booking and business 參加宴會(huì)/會(huì)議銷售及部門晨會(huì) ·Attend conference/banquet sales and morning meetings 參加信貸、收入及銷售會(huì)議 ·Attendance of credit, revenue　and sales meetings 參加客戶的活動(dòng)（即，經(jīng)理人酒會(huì)，考察旅行/訪問） ·Attendance of client events (i.e.? Managers Cocktail, familiarization trips/visits) 與新老客戶建立良好的關(guān)系 ·Establishes and maintains close relationship to existing and new customers

GENERAL MISSIONS ? Apply and enforce the bar manager's organization ? Centralize and transmit bar day stocks to the bar manager ? Control deliveries and ensure the distribution of products, consumables, PMH and laundry ? Alert the bar manager to the needs, products, consumables, PMH and laundry ? Check the setting up of bars before services ? Supervise the bar team during the various stages of the service ? Check the correct use of technical data sheets ? Welcome, advise and serve GMs: prepare and serve consumption according to technical specifications established in compliance with norms and standards ? Collect payment for drinks sold and record sales ? Ensure compliance with procedures (Free GO, Club Med Talent, Alcohol for Minors, etc.) ? Check the quality, speed, cleaning of the bar and tables during services ? Participate in the management of bars (inventory, invoicing, entry in Economat, budget reconciliation, Point of Sale, planning...) ? Identify malfunctions, implement corrective actions and propose action plans to your manager ? Propose actions to develop the sale of tailor-made products. ? Contribute to the atmosphere of the bar and offer his manager innovative and diversified events ECONOMIC RESULTS: ? Enforce sales prices, gratuities and receipts. ? Propose actions to achieve business objectives and instill commercial spirit in the team. ? Ensure the proper management of current stocks, and inventories, proper maintenance and use of equipment. HYGIENE & SAFETY ? Report to his manager difficulties of application relating to procedures and standards or health and safety standards ? Implement, apply and control the H.A.C.C.P. method and the hygiene and safety rules of the Bar ? Respect and control the rules of personal hygiene and clothing ? Make sure that unaccompanied minors do not consume alcohol ? Ensure that unfinished alcoholic beverages are systematically collected and cleared from the tables ? Make sure that unfinished bottles of alcohol are cleared and secured in a place not accessible to customers ? Ensure the maintenance and preservation of premises, equipment and materials; ? Apply procedures for closing the activity. ? Respect the resort’s waste management rules (sorting, collection…) ? Limit electricity and water consumption ? Respect the service’s rules for dangerous products management (storage, protection equipment…) MANAGEMENT ? Ensure the reception, implementation and integration of GO/GEs in your department ? Define personal objectives and support his team or its affiliates, and evaluate them ? Supervise and lead in a transversal logic ? Implement and comply with HR procedures and have them validated by your own manager ? Manager by proximity: show, train and enforce ? Be exemplary through his visibility among teams and customers YOU NEED -COORDINATION OF BAR OPERATION -Contributes to the operational follow-up of bars (organization, supply...).  -Involved in optimizing customer satisfaction and the achievement of business objectives and replaces the bar manager according to needs. YOUR KEY PERFORMANCE INDICATORS  ? Customer: Quality of welcome and service, ability to customize according to nationalities ? Business: respect for bar cost & sales development ? People: team training and development

【崗位職責(zé)】 1. 負(fù)責(zé)品酒課程的培訓(xùn)和銷售 2. 用高品質(zhì)的服務(wù)維護(hù)客戶忠誠度 3. 負(fù)責(zé)度假村內(nèi)所有酒水的管理，儲(chǔ)藏和采購 【崗位要求】 1. 需要有WSET證書 2. 有相關(guān)工作經(jīng)驗(yàn)優(yōu)先 3. 須掌握具備基礎(chǔ)英語和流利的普通話，掌握其它外語者（法語、日語及韓語等）更佳 4. 該崗位需每周工作6天 【G.O福利】： 雙人住宿； 一日三餐國際自助餐廳； 吧臺(tái)飲料暢飲； 度假村內(nèi)所有娛樂活動(dòng)及場(chǎng)地設(shè)施免費(fèi)使用； 機(jī)場(chǎng)接送服務(wù)； 工作滿一年往返度假村和住址機(jī)票； 完善的工作意外傷害保險(xiǎn)及社會(huì)保險(xiǎn)； 國際化G.O團(tuán)隊(duì)； 擁有登臺(tái)演出的機(jī)會(huì)； 每年輪換海外及大中華區(qū)度假村工作機(jī)會(huì)； Club Med海外度假村免費(fèi)房間； 快速晉升通道。

審批部門申請(qǐng)領(lǐng)貨單，確保部門領(lǐng)貨的合理性，避免因不合理的備貨而導(dǎo)致的浪費(fèi)及損壞。 Approval of the departments store requesting,ensure that departments receive the goods is reasonable, avoid to waste and damage caused by unreasonable storing. 審核收貨記錄，確保收貨的準(zhǔn)確，核對(duì)收貨記錄與采購單是否一致 Check receiving records,ensure receiving is accuracy,check receipt records the same with purchasing orders 審批庫房及部門的采購申請(qǐng)單,確保庫房及部門采購數(shù)量的合理性，避免因不合理的采購造成的浪費(fèi)及損壞。 Approval of the store and other departments procurement application.Ensure that departments and store purchasing the goods is reasonable, avoid to waste and damage caused by unreasonable storing. 審核鮮花申請(qǐng)單，確保營運(yùn)部門的采購符合鮮花申請(qǐng)政策 Review flowers application form.Ensure that the operating sector flower application in line flower purchasing procedure policy. 向有關(guān)部門發(fā)送每日成本報(bào)告,提供成本財(cái)務(wù)信息，幫助營運(yùn)部門做出決策及成本控制 Sending daily cost reports to the related departments,provide cost financial information, help department making decision- and cost control. 對(duì)新增的菜品及酒水進(jìn)行成本核算，制定出合理的售價(jià)。并及時(shí)的跟蹤市場(chǎng)及時(shí)的調(diào)整售價(jià)，控制餐飲成本。 Accounted for new dishes and drinks, timely adjustments price according to market make a reasonable price, control F&B cost. 對(duì)各運(yùn)營部門進(jìn)行不定期檢查，檢查各運(yùn)營部門日常工作中是否有不符合酒店成本控制的疏漏和錯(cuò)誤，檢查各運(yùn)營部門日常工作并出具檢查報(bào)告。 Spot check each operation of the department,check the daily work in operational departments is inconsistent with the hotel cost control oversight and errors,check the daily work of operational departments and issue the inspection report. 定期檢查庫房及收貨平臺(tái)，確保庫房及收貨平臺(tái)的環(huán)境及衛(wèi)生符合食品衛(wèi)生條例，避免因貯存不當(dāng)造成的損失。 Regular check store and receiving platform.Ensure store and receiving platform is health. Avoid the loss caused by improper storage. 安排并發(fā)送月末盤點(diǎn)計(jì)劃，組織月末盤點(diǎn)，確保盤點(diǎn)順利完成。 Ensure that the accounts match the reality. Improved asset management,Organization end inventory,Ensure the successful completion of inventory. 完成月結(jié)報(bào)表，出具JV，確保帳務(wù)處理及時(shí)和準(zhǔn)確 Complete month closing reports, make JV.Ensure timely and accurate of accounting treatment. 更新check EAM，確保CheckEAM順利更新到新的月份。 Update check EAM,to ensure a smooth update in the new Check EAM month. 與總帳核對(duì)庫存并提交余額調(diào)節(jié)表，確保帳實(shí)相符。 Check the inventory with general ledger and submit a balance report.Ensure that the accounts are consistent with actualAccounts are checked. 組織并引導(dǎo)每季度的布草及器皿盤點(diǎn)，出具盤點(diǎn)報(bào)告，對(duì)盤點(diǎn)差異進(jìn)行帳務(wù)處理。 Organize and guide the quarterly inventory of linen and utensils, issued by the inventory report.

Following and comply with each task or job assigned by the department superior leader. 服從上級(jí)領(lǐng)導(dǎo)安排的工作和任務(wù)。 Take full responsibility and leadership of the whole property operation during the duty shift, both the customer facing staff and heart of house staff. 負(fù)責(zé)當(dāng)班酒店前線和后線部門的正常運(yùn)作。 Directs Front Office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs 遵循前廳政策，程序和標(biāo)準(zhǔn)指導(dǎo)前臺(tái)辦理入住、退房，提供客人幫助及滿足客人的需求。 Develops and manages the performance of direct subordinates to ensure the efficient running of front office operations.、 管理下屬的績效,確保前臺(tái)操作有效地運(yùn)行。 Maximizes hotel revenue by controlling room inventory, group blocking, packages, up selling, reinforcing the late charge policy to maximize REVPAR. 通過控制排房來協(xié)調(diào)團(tuán)隊(duì)、客房促銷、增銷，通過控制房間庫存、安排團(tuán)房、包價(jià)、增銷等，制定晚退房等收費(fèi)政策，最大限度地提高酒店收益。 Handles all customers’ complaints occurring during the duty shift to ensure their satisfaction. 處理發(fā)生在當(dāng)班期間所有客戶的投訴，以確?？腿说臐M意度。 Greets VIP guests upon their arrival and escorts them to their room.? Establishes good support and offers assistance for the length of their stay. 迎接貴賓的到來,護(hù)送他們到他們的房間，與貴賓建立長久良好的關(guān)系。 During full house nights, deals with overbooking situations in the most professional and diplomatic matter in order to keep to a minimum level the degree of dissatisfaction of guests inconvenienced by the situation. 在滿房的情況下，用專業(yè)的外交方式處理超額預(yù)定情況，把客人的不滿意度降到最低。 Patrols the hotel at least twice per shift to ensure that the hotel is clean, tidy, and safe and that all is proper order.? Takes corrective actions if necessary. 每個(gè)班次至少巡查酒店兩次確保酒店整潔、干凈和安全，對(duì)不規(guī)范的地方采取措施。 Keeps?abreast?of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions. 熟悉所有的應(yīng)急程序措施，了解酒店的促銷活動(dòng)、產(chǎn)品知識(shí)，并開會(huì)傳達(dá)VIP抵達(dá)和每日的活動(dòng)等，確保所有前線工作人員都能夠自信地回答客人的要求和問題。 Reports on the hotel log book all guest complaints, relevant incidents and matters that need follow up the next day, to ensure consistency and guest satisfaction. 每日記錄并發(fā)送交班日志關(guān)于酒店的客人投訴，及特殊事例需要跟進(jìn)的事項(xiàng)，確保事件被跟進(jìn)完成并保證客人滿意度。

制定并保持工作的服務(wù)標(biāo)準(zhǔn)，推動(dòng)員工達(dá)到共同目標(biāo)； 根據(jù)總工的指示，做好任務(wù)分配，并在任務(wù)完成的過程中進(jìn)行跟進(jìn)和指導(dǎo)； 組好班組之間的交接工作，確保工作順利進(jìn)行； 定期對(duì)機(jī)房、相關(guān)系統(tǒng)和設(shè)備的運(yùn)轉(zhuǎn)進(jìn)行檢查，并及時(shí)給出反饋； 從節(jié)能方面提出有關(guān)設(shè)備和運(yùn)轉(zhuǎn)程序的建議； 負(fù)責(zé)班組內(nèi)的行政工作，對(duì)于員工考勤、日常表現(xiàn)等做好記錄；并對(duì)班組內(nèi)涉及到的維修維保單做好記錄和存檔； 管理好本系統(tǒng)的材料及員工借領(lǐng)工具，領(lǐng)用材料的登記、保管制度； 根據(jù)維修維保計(jì)劃，統(tǒng)籌協(xié)調(diào)承包商工作的時(shí)間安排； 監(jiān)督和檢查各部門的設(shè)備安全操作，對(duì)違反的行為進(jìn)行制止； 負(fù)責(zé)培訓(xùn)以提高員工的工作技能，使員工以最大效率進(jìn)行工作，并及時(shí)與員工進(jìn)行績效評(píng)估，指導(dǎo)并培養(yǎng)員工有能力勝任更高職位； 負(fù)責(zé)對(duì)員工的過失提出處理建議； 確保能源管理計(jì)劃有密切的監(jiān)督，和有效的執(zhí)行(煤氣、水、電和柴油)

【崗位職責(zé)】 1、負(fù)責(zé)酒店人力資源部的管理工作。 2、負(fù)責(zé)制定酒店人力資源政策、制度。 3、建立酒店的招聘管理體系，有效控制員工流動(dòng)率。 4、制定酒店人力資源規(guī)劃，并組織實(shí)施。 5、組織完成年度培訓(xùn)計(jì)劃，針對(duì)核心員工進(jìn)行職業(yè)規(guī)劃。 6、建立和諧的勞資關(guān)系。 7、建立績效管理與考核體系。 【崗位要求】 1、大專以上學(xué)歷，從事酒店人力資源工作5年以上。 2、熟知國家、地區(qū)勞動(dòng)法律法規(guī)及相關(guān)政策。 3、擁有良好個(gè)性與魅力的授課風(fēng)格，培訓(xùn)技能嫻熟。 4、具備英語聽說讀寫能力。 5、管理類專業(yè)，接受過系統(tǒng)的人力資源管理理論培訓(xùn)。

Responsible for managing the accounts or area of coverage assigned to him or her which includes making regular calls/visit to assigned account, developing new accounts, and maintaining good relations with actual clients in order to meet and exceed the targets set and the overall F&B budget. To take part in all sales-related activities and effectively sell all aspects of the F&B Department. Responsible for managing the Guest Relation and providing the highest professional services in accordance with the Kempinski quality service standards. Consolidate and managing guest database. 有效管理所負(fù)責(zé)的客戶并與其保持良好緊密的合作關(guān)系，定期進(jìn)行客戶拜訪/電話拜訪，發(fā)展新客戶以便于完成并超出餐飲部預(yù)算。參與所有餐飲部所有銷售活動(dòng)中，對(duì)餐飲部進(jìn)行有效的銷售。負(fù)責(zé)管理客戶關(guān)系并根據(jù)凱賓斯基標(biāo)準(zhǔn)提供最高水平和最專業(yè)的服務(wù)。統(tǒng)計(jì)并管理餐飲部客戶資料 Up sell all of the F&B outlets, especially Chinese Restaurant PDRs. 積極推銷餐飲部所有的部門, 特別是中餐廳包房 Collecting and manage F&B guest database 收集及管理餐飲部客戶資料 Develop new and maintain existing business accounts through the preparation and execution of action plans. 通過準(zhǔn)備和實(shí)行活動(dòng)計(jì)劃發(fā)展新客戶和維持現(xiàn)有的客戶群 Entertain clients. 宴請(qǐng)客戶 Determine and recommend prospective clients by analyzing historical and other statistical information. 通過分析歷史數(shù)據(jù)和其它統(tǒng)計(jì)數(shù)據(jù)信息確定目標(biāo)客戶 Maintain a regular pattern of sales calls, meeting with principals of target market. 維持常規(guī)的銷售拜訪，達(dá)到目標(biāo)市場(chǎng)的準(zhǔn)則 Prepare guest comments analysis reports. 準(zhǔn)備客人意見分析報(bào)告 Take part in the preparation and planning of department goals and objectives. 參與部門目標(biāo)的準(zhǔn)備和計(jì)劃

崗位職責(zé) 1、在西廚廚師長的領(lǐng)導(dǎo)下，按菜式規(guī)定，烹制各種菜式，保證出品質(zhì)量。 2、熟悉各種原材料的名稱、產(chǎn)地、特點(diǎn)、價(jià)格、起成率、淡旺季，協(xié)助廚師長檢查購進(jìn)貨源的鮮活、質(zhì)量、數(shù)量必須符合要求，發(fā)現(xiàn)問題，及時(shí)向領(lǐng)班、主管匯報(bào)。 3、按西廚廚師長廚分工，完成大型宴會(huì)、酒會(huì)的菜品制作任務(wù)。 崗位要求 1、中專學(xué)歷，或相關(guān)專業(yè)畢業(yè)。 2、熟悉西/韓日/東南亞飲食的工作規(guī)范和要求，掌握配菜的各種操作技術(shù)的質(zhì)量要求。 3、了解食品衛(wèi)生法。 4、能按工作規(guī)范和質(zhì)量標(biāo)準(zhǔn)要求獨(dú)立進(jìn)行工作，并有相應(yīng)的技術(shù)等級(jí)。 5、一定的文字語言表達(dá)能力。

崗位職責(zé) 1.為客人及員工提供現(xiàn)場(chǎng)醫(yī)療救援服務(wù)，在醫(yī)務(wù)室提供服務(wù)以及在其它時(shí)間按需提供服務(wù)：接待、檢查、照顧、支持、建議和治療 2. 就發(fā)生意外事件的處理方法為所有部門經(jīng)理提供培訓(xùn) 3. 對(duì)所有員工提供預(yù)防服務(wù) 4. 確保符合度假村的衛(wèi)生和安全流程 5. 保持醫(yī)務(wù)室設(shè)備、醫(yī)療箱和急救箱處于正常工作狀態(tài) 6. 管理庫存和訂購補(bǔ)給 7. 在日志本上記錄日常記錄過程 8.與當(dāng)?shù)蒯t(yī)生和醫(yī)療機(jī)構(gòu)保持良好的關(guān)系、為度假村醫(yī)生提供技術(shù)援助（兒科醫(yī)生、潛水醫(yī)生等）  崗位要求 1. 具有相關(guān)專業(yè)背景及資質(zhì) 2. 須掌握基礎(chǔ)英語及流利普通話，掌握其它外語者更佳  3. 該崗位需每周工作6天  【G.O福利】： 雙人住宿； 一日三餐國際自助餐廳； 吧臺(tái)飲料暢飲； 度假村內(nèi)所有娛樂活動(dòng)及場(chǎng)地設(shè)施免費(fèi)使用； 機(jī)場(chǎng)接送服務(wù)； 工作滿一年往返度假村和住址機(jī)票； 完善的工作意外傷害保險(xiǎn)及社會(huì)保險(xiǎn)； 國際化G.O團(tuán)隊(duì)； 擁有登臺(tái)演出的機(jī)會(huì)； 每年輪換海外及大中華區(qū)度假村工作機(jī)會(huì)； Club Med海外度假村免費(fèi)房間； 快速晉升通道。

【崗位職責(zé)】 1、掌握當(dāng)日客情及餐飲活動(dòng)。 2、參與各項(xiàng)前臺(tái)的工作。發(fā)現(xiàn)并上報(bào)工作中出現(xiàn)的問題。 3、掌握當(dāng)天到店及離店的重要賓客，回頭賓客。 4、在賓客到店之前準(zhǔn)備好登記表、房卡等以確保入住手續(xù)方便、快捷。 5、與住店賓客保持良好溝通以了解賓客之喜好，協(xié)助賓客解決疑難事宜。 6、做好每日對(duì)住店賓客的電話拜訪工作，搜集賓客意見并及時(shí)采取跟進(jìn)措施與向上級(jí)反映。 7、在前臺(tái)及大堂接待及迎送住離店的賓客，協(xié)助入住賓客辦理登記入住及離店手續(xù)。 【崗位要求】 1、酒店1年前臺(tái)或賓客服務(wù)工作者優(yōu)先。 2、具有良好的服務(wù)意識(shí)，團(tuán)隊(duì)協(xié)作精神以及良好的溝通、協(xié)調(diào)和應(yīng)變能力。 3、注重細(xì)節(jié)，工作有責(zé)任心，敢于承擔(dān)責(zé)任，執(zhí)行力較強(qiáng)。 4、有上進(jìn)心和良好的學(xué)習(xí)能力和抗壓能力。

1. 掌握音響工程的基本知識(shí)，對(duì)音響設(shè)備進(jìn)行配置、調(diào)制； 2. 根據(jù)劇目的節(jié)奏完成各種演出的音響操作； 3. 按音響設(shè)計(jì)的意圖體現(xiàn)一般劇目的整體音響效果，會(huì)對(duì)簡單演出進(jìn)行音響設(shè)計(jì)； 4. 完成各類音響設(shè)備的基本操作 職位要求： 1. 從事本專業(yè)工作2年以上或大專院校相關(guān)專業(yè)畢業(yè)1年以上； 2. 良好的音樂知識(shí)（包括英語歌曲），掌握燈光工程知識(shí)者尤佳。 3. 須具有音樂和/或視聽領(lǐng)域的工作經(jīng)驗(yàn)。 4. 須掌握良好的英語或普通話 【G.O福利】： 雙人住宿； 一日三餐國際自助餐廳； 吧臺(tái)飲料暢飲； 度假村內(nèi)所有娛樂活動(dòng)及場(chǎng)地設(shè)施免費(fèi)使用； 機(jī)場(chǎng)接送服務(wù)； 工作滿一年往返度假村和住址機(jī)票； 完善的工作意外傷害保險(xiǎn)及社會(huì)保險(xiǎn)； 國際化G.O團(tuán)隊(duì)； 擁有登臺(tái)演出的機(jī)會(huì)； 每年輪換海外及大中華區(qū)度假村工作機(jī)會(huì)； Club Med海外度假村免費(fèi)房間； 快速晉升通道。

一、工作檢查???Work Check 確保所有前臺(tái)員工的日常工作根據(jù)擬定的程序和標(biāo)準(zhǔn)進(jìn)行。?? ?????????????????????????????????????? Ensures that the activities of all Front Desk staff are performed on the basis of established procedures and standards. 監(jiān)察每天的到達(dá)客人名單，記錄下貴賓客人和其他特別指示或要求并根據(jù)要求完成。?? ?????????????????? Checks list of arrivals for the day, takes note of VIPs and other special instructions and requests and implements them.?????????? ????????????????????????????????????????????????????? 將客房部的房態(tài)報(bào)告與前廳部的比較，一旦有任何差異通知賓客服務(wù)經(jīng)理。??????? ???????????????? Reconciles room status report of Housekeeping with that of Front Office, advises guest service? manager of any discrepancy.????????? ???????????????????????????????????????????????????????????????? 評(píng)估下屬的行為表現(xiàn)，如有必要主動(dòng)作出相應(yīng)的行動(dòng)計(jì)劃。 Evaluate subordinate behavior, such as is necessary to make corresponding action plan.???? ????????? 與夜間安全負(fù)責(zé)人密切合作并檢查一切安全設(shè)施。?????????? ?????????????????????????????????????????????????????????? Works closely with the night security officers on duty and co-ordinates closely on anything which necessitates their presence. 二、日常工作???Routine 與客房部密切合作留意客人的房態(tài)，適當(dāng)操作房態(tài)系統(tǒng)???????? ?????????????????????????????????????? Co-ordinates closely with Housekeeping in keeping-up with the status of the guest rooms; maintains proper functioning of room status systems.??????? ????????????????????????????????? 向客人推薦酒店的服務(wù)和設(shè)施。 To recommend the hotel services and facilities???? ?????????????????????????????????????????? 邀請(qǐng)新會(huì)員的加入。 ? Invite new members to join???????????????? ?????????????????????????????????????????????????? 時(shí)常與員工溝通，建立良好關(guān)系。 Often communicate with staff, the establishment of good relations.

崗位職責(zé) 1.疏導(dǎo)過往車輛，保障大堂門前過往車輛行人的安全，使門前暢通無阻。 2.服務(wù)周到熱情，見賓客主動(dòng)問好，對(duì)乘車賓客要協(xié)助迎賓員照料賓客下車。 3.保證酒店和賓客的生命財(cái)產(chǎn)安全。 4.保持好與大門崗及停車場(chǎng)崗位的聯(lián)系使車輛有序出入停放。 5.加強(qiáng)巡邏，發(fā)現(xiàn)可疑情況，視情況處理或及時(shí)向上級(jí)報(bào)告。 6.一般性糾紛和事故立即按程序處理，并及時(shí)請(qǐng)示匯報(bào)。 7.一旦酒店發(fā)生火災(zāi)應(yīng)立即報(bào)警，按火災(zāi)處理程序向有關(guān)人員進(jìn)行報(bào)告。 8 完成其他部門領(lǐng)導(dǎo)交代的事宜 崗位要求 1.具有高中以上文化程度?；蛲宋檐娙?。 2.處理事情要迅速，果斷、準(zhǔn)確。 3.具有較好的協(xié)調(diào)能力，懂得一定安全保衛(wèi)知識(shí)。

工作職責(zé) 1、全面負(fù)責(zé)文旅公司總部全業(yè)態(tài)的各項(xiàng)財(cái)務(wù)工作，組織完成制度建設(shè)、會(huì)計(jì)核算管理、資金管理、稅務(wù)管理、成本管理、預(yù)算管理、財(cái)務(wù)管理及對(duì)財(cái)務(wù)工作評(píng)估與財(cái)務(wù)考核工作； 2、主持與制定公司各項(xiàng)財(cái)務(wù)制度與程序，批準(zhǔn)后組織實(shí)施并監(jiān)督檢查落實(shí)結(jié)果； 3、為公司各項(xiàng)目的經(jīng)營活動(dòng)，提供財(cái)務(wù)分析報(bào)告和財(cái)務(wù)建議，參與經(jīng)營決策； 4、對(duì)各項(xiàng)目財(cái)務(wù)工作進(jìn)行垂直管理，培養(yǎng)和打造專業(yè)的財(cái)務(wù)隊(duì)伍。 任職要求 1、38-50歲之間，良好的個(gè)人職業(yè)形象，財(cái)務(wù)管理、會(huì)計(jì)、金融相關(guān)專業(yè)，本科及以上學(xué)歷。 2、具有3年以上酒管公司/景區(qū)/文旅總部等財(cái)務(wù)總監(jiān)工作經(jīng)驗(yàn)，10年以上財(cái)務(wù)崗位工作經(jīng)驗(yàn)，具有項(xiàng)目籌建籌開工作經(jīng)歷，對(duì)多元化業(yè)態(tài)財(cái)務(wù)管理模式有豐富經(jīng)驗(yàn)。 3、通曉財(cái)務(wù)、會(huì)計(jì)、金融、稅務(wù)知識(shí)、掌握法律相關(guān)知識(shí)，具備基本計(jì)算機(jī)應(yīng)用知識(shí)。 4、熟練運(yùn)用會(huì)計(jì)電算化，熟練使用各類財(cái)務(wù)軟件。 5、具有一定的外部關(guān)系協(xié)調(diào)和統(tǒng)籌管理能力。 6、良好的團(tuán)隊(duì)領(lǐng)導(dǎo)力、協(xié)作能力，優(yōu)秀的溝通、分析能力，對(duì)企業(yè)忠誠度高。 7、過往工作經(jīng)歷穩(wěn)定性強(qiáng)，人品、履歷經(jīng)得起背調(diào)。

一、工作檢查????Work Check 保持準(zhǔn)確的房態(tài)，如空房，未清理，等等。并保留準(zhǔn)確的酒店客人的紀(jì)錄。 Keeps an accurate count of rooms sold, vacant, out of order, etc. and maintains accurate record of all hotel guests. 將本部門房態(tài)報(bào)告與客房部的做比較，如有任何差異，向前臺(tái)接待主管/前臺(tái)接待經(jīng)理匯報(bào)。 Reconciles Room Status report of Housekeeping with that of the Department, advises Chief Receptionist/ Front Desk Manager of any discrepancy. 為貴賓客人和團(tuán)隊(duì)定房，預(yù)先為他們做登記并根據(jù)需要與上級(jí)及客房部聯(lián)系。????? Blocks rooms for VIPs and groups, pre-registers them and advises superior and Housekeeping Department accordingly. 處理客人投訴，詢問和要求。對(duì)重要問題匯報(bào)上級(jí)。?????????? Attends to guests’ complaints, enquiries and requests. Refers major problems to superior.? 維護(hù)工作區(qū)域的清潔。Maintains cleanliness of work area.?????????? ? 二、日常工作???Routine 根據(jù)客人的預(yù)定要求登記并分房。如果客人并未做預(yù)定，為他提供適合的住宿。 Registers and rooms guest according to instructions in their reservations. In the absence of reservation, offers guests suitable accommodation. 如有需要提供給客人協(xié)助。 If there is a need to provide assistance to guests. 對(duì)客人的詢問做出回答，提供有關(guān)酒店服務(wù)和設(shè)施的信息，其他所能提供的信息， 包括事件，人物，娛樂場(chǎng)所，名勝古跡，文化娛樂表演等等。 In response to guest queries, gives out information regarding hotel services and facilities, the “extras” offered, factual information regarding events, people, accessible places of interest, historical and cultural points of interests, cultural and entertainment performances.?? 公安局系統(tǒng)正確上傳。PSB System Upload correctly.

DUTIES/ RESPONSIBILITIES?工作職責(zé) Provides cleaning services as well as the turn down service (depending on shift) to assigned guest rooms according to standards established by the hotel. It involves, but is not limited to making beds,cleaning bathrooms and toilets, disposing of waste, dusting furniture,vacuuming carpets, replenishing guest room and bath room supplies and – if on late shift – turning down beds and cleaning the bathroom again if it was used. 根據(jù)酒店的標(biāo)準(zhǔn)內(nèi)負(fù)責(zé)分配客房的清潔和夜床服務(wù)（根據(jù)班次）。包括但不限于整理床鋪，清潔浴室和廁所，處理垃圾，家具除塵，地板吸塵，補(bǔ)充客房和浴室的用品，晚班情況下的夜床服務(wù)并清潔使用過的浴室。 Whilst servicing a room, verifies that furniture,equipment and fixtures are in perfect condition and good working order. Reports any need for maintenance and repair to his/her supervisor at once. 當(dāng)清潔客房的時(shí)候，檢驗(yàn)家具，設(shè)備和用具情況和狀態(tài)是否良好。一旦發(fā)現(xiàn)需要維修立即向主管匯報(bào)。 Cleans corridors and other public locations within the assigned guest room areas. Also ensures cleanliness of equipment, pantries,and other respective service areas. 清潔客房區(qū)域的走廊和公共區(qū)域，并確保設(shè)備，餐具室和其他各個(gè)服務(wù)區(qū)。 Keeps himself/herself informed of hotel products and services in order to answer guest question. 讓自己多了解酒店的產(chǎn)品和服務(wù)以致可以回答客人的問題。 Answers all guest questions/requests in a friendly and caring manner, takes appropriate actions or – if needed – refers the matter to a person in a more senior position. 以友好和關(guān)心的態(tài)度解答客人的問題和要求，在需要的情況下將問題交給上級(jí)處理。 Reports at once all lost and found items to supervisor and the order taker and verifies that the item was properly entered into the L&F record. 立即向上級(jí)和接單員匯報(bào)失物招領(lǐng)的東西并檢驗(yàn)是否確切記錄到失物招領(lǐng)的記錄里面。 Writes down on his/her assignment sheets relevant information for record purposes and possible future inquiries. At the end of the shift, reports guests requiring special attention, room status discrepancy,unusual situations, incidents that need follow up and – if necessary – to be entered into the log book to ensure consistency and guest satisfaction. 在自己的工作表上作相關(guān)記錄以備查詢。下班時(shí)報(bào)告客人的特殊要求，和房間狀況的差異，需要跟進(jìn)的不正常的情況，事件，需要時(shí)寫入值班記錄，保持工作的連續(xù)性和客人滿意度。

一、禮賓服務(wù)??Concierge Service 禮貌和友好地接聽所有的來電, 并負(fù)責(zé)準(zhǔn)確的轉(zhuǎn)接; Answering all in-coming calls and connecting correctly; 為客人提供準(zhǔn)確的問詢服務(wù)，宣傳酒店產(chǎn)品; Provide accurate enquiry service, demonstrate hotel product; 認(rèn)真記錄客人需求,迅速落實(shí)，及時(shí)完成; Recording the guest's requests, follow up it and make sure done in time; 處理客人叫醒服務(wù)，確保準(zhǔn)確無誤; Handle wake-up call service; 協(xié)助客人撥打內(nèi)線及外線電話; Assist? the guest to place an internal and external calls; 受理客房點(diǎn)餐或餐飲預(yù)訂需求; Provide In-room Dining or outlet reservation service; 充分了解緊急事件處理程序,例如爆炸恐嚇、火災(zāi)、醫(yī)療協(xié)助等; Have a through knowledge of emergency procedures, such as bomb threat, fire alarm, medical assistance, etc.

【崗位職責(zé)】 1、制定和實(shí)施房務(wù)部的運(yùn)行計(jì)劃、預(yù)算計(jì)劃。 2、優(yōu)化房務(wù)部的管理體系，下達(dá)房務(wù)部的運(yùn)行管理目標(biāo)。 3、全面控制部門的管理費(fèi)用、固定費(fèi)用和變動(dòng)費(fèi)用，節(jié)約開支。 4、定時(shí)查閱各分部門的工作日記和每周總結(jié)匯報(bào)，督查各分部門的工作進(jìn)度及時(shí)發(fā)現(xiàn)問題，糾正偏差，作出處理。 5、對(duì)本部門的安全、消防、衛(wèi)生工作負(fù)責(zé)，及時(shí)掌握新的規(guī)范、條例，因地制宜的實(shí)施好各種防范工作。 6、 熟悉本部門經(jīng)營范圍內(nèi)的經(jīng)營管理和行政管理知識(shí)，了解與商業(yè)、酒店等經(jīng)營有關(guān)的法律法規(guī)知識(shí)。 【崗位要求】 1、大專以上文化水平，英語口語流利，良好的職業(yè)形象，有奢侈品牌/高端度假酒店3年以上所屬職務(wù)工作經(jīng)驗(yàn)。 2、對(duì)前臺(tái)接待，客房服務(wù)、公區(qū)管理有實(shí)際管控經(jīng)驗(yàn)。職業(yè)道德與自我驅(qū)動(dòng)力強(qiáng)。 3、了解熟悉客人的消費(fèi)心理關(guān)注客戶需求。 4、全面負(fù)責(zé)房務(wù)部的運(yùn)營、管理及使客房利益最大化。 5、具有良好的溝通技巧和對(duì)客溝通能力，和超前的創(chuàng)新意識(shí)、營銷思路和豐富的房務(wù)管理經(jīng)驗(yàn)。