job overview職位概述
·????????Responsiblefor the operational efficiency of all front office areas during shift and theservice delivery of those areas.? Providetimely and professional check-in/check-out services in accordance withestablished scripting and standards.
·????????負(fù)責(zé)管理所有前廳單位的運(yùn)營效率和服務(wù)工作。根據(jù)設(shè)定的說明和標(biāo)準(zhǔn)提供及時(shí)和專業(yè)的入住和退房服務(wù)。
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At Holiday Inn we want our guests to relax and bethemselves which means we need you to:
·???? Be youby being natural, professional and personable in the way you are with people
·???? Getready by taking notice and using your knowledge so that you are prepared foranything
·???? Showyou care by being thoughtful in the way you welcome and connect with guests
·???? Takeaction by showing initiative, taking ownership and going the extra mile
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在假日酒店?,我們希望賓客能盡情放松、做回自己,這意味著我們的團(tuán)隊(duì)成員要做到:
·????展現(xiàn)真我:在與他人接觸時(shí)真實(shí)自然、形象專業(yè)、積極樂觀
·????時(shí)刻準(zhǔn)備:注意觀察周圍的事物,運(yùn)用自己的知識,做好應(yīng)對任何事情的準(zhǔn)備
·????體現(xiàn)關(guān)愛:對賓客關(guān)切周到、熱誠歡迎并與他們心意相通
·????積極行動(dòng):積極主動(dòng)、盡職盡責(zé)并且要多做一步
Duties and Responsibilities工作職責(zé)
·????????Conducts shift briefings to ensure hotel activitiesand operational requirements are known
·????????進(jìn)行有效的交接班簡報(bào)工作,以明確酒店活動(dòng)和運(yùn)營要求
·????????Supervise front office operations during assignedshift including:
·????????在當(dāng)班期間監(jiān)督前廳部運(yùn)營情況,包括:
o?????Maintenance of guest information
維護(hù)客戶信息
o?????Maintenance of information about local events
o?????維護(hù)當(dāng)?shù)鼗顒?dòng)的信息
o?????Compile occupancy statistics
o?????統(tǒng)計(jì)入住情況
o?????Supervise the use of he public address system
o?????監(jiān)督公共廣播系統(tǒng)的使用
o?????Supervise group bookings
o?????監(jiān)督團(tuán)組預(yù)訂情況
o?????Assisting with serious complaints
o?????協(xié)助解決嚴(yán)重投訴問題
·????????Supervise cashiering activities during shiftincluding:
·????????在當(dāng)班期間監(jiān)督收銀活動(dòng),包括:
o?????Cash handling and banking procedure
o?????現(xiàn)金處理和銀行業(yè)務(wù)程序
o?????Dealing with irregular payments
o?????處理非法支付情況
o?????Instructing staff in credit policies and facilities
o?????就信用政策和設(shè)備對員工進(jìn)行指導(dǎo)
o?????Instructing staff in cash security procedures
o?????就現(xiàn)金安全程序?qū)T工進(jìn)行指導(dǎo)
o?????Carry out debtor control
o?????實(shí)施應(yīng)收帳款控制
o?????Prepare reports
o?????準(zhǔn)備財(cái)務(wù)報(bào)告
o?????Supervise the cashiering system
o?????對收銀系統(tǒng)實(shí)施監(jiān)管
·????????Works with Superior and Human Resources on manpowerplanning and management needs
·????????與上級領(lǐng)導(dǎo)和人力資源部一起進(jìn)行人力規(guī)劃和管理需求。
·????????Works with Superior and Director of Finance in thepreparation and management of the Department’s budget.
·????????與上級領(lǐng)導(dǎo)和財(cái)務(wù)總監(jiān)一起編制和管理部門預(yù)算。
QUALIFICATIONS AND REQUIREMENTS任職要求
Required Skills –
技能要求
·???????????Communication skills are utilized a significantamount of time when interacting with others; demonstrated ability to interactwith customers, employees and third parties that reflects highly on the hotel,the brand and the Company.
·???????????擁有在與他人交往時(shí)大多數(shù)時(shí)間所使用的溝通技能;完全代表酒店,品牌和公司與顧客,員工和第三方交往的能力。
·???????????Proficient in the use of Microsoft Office and FrontOffice System
·???????????熟練使用微軟辦公軟件和前臺(tái)系統(tǒng)
·???????????Problem solving and organizational abilities
·???????????具有解決問題和組織能力
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Qualifications –
學(xué)歷
·????????Diploma or Vocational Certificate in HotelAdministration, Hotel Management or equivalent
·????????具有酒店行政管理,酒店管理或相關(guān)的大專學(xué)歷或?qū)I(yè)證書。
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Experience –
經(jīng)驗(yàn)
·????????1 years experience in front office / guest servicesor related discipline including supervisory experience, or an equivalentcombination of education and experience.?
·????????擁有1年前廳或賓客服務(wù)工作經(jīng)驗(yàn),包括管理經(jīng)驗(yàn),或與此相當(dāng)?shù)慕逃拖嚓P(guān)工作經(jīng)驗(yàn)結(jié)合的背景。