What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
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您認為自己是優(yōu)秀的洲際俱樂部經(jīng)理嗎？
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您的激情是什么？無論您的愛好是網(wǎng)球、購物或是卡拉OK，在洲際酒店集團，我們都對您非常歡迎。洲際酒店集團希望招募到那些把同樣的關注和激情如同付諸于他們的愛好那樣投入到工作中的人－那些用心對待客人每件事情的員工。目前我們在招募更多這樣的員工加入我們充滿動力與活力的團隊。
1.Manage club HOE and FFE, ensure club operation smoothly and efficiently, ensure that guests receive prompt, professional attention and personal recognition.
管理好俱樂部的固定資產(chǎn)及易耗品，確保俱樂部的良好日常運作，確保客人得到快速的，專業(yè)的服務和個人關注。
2.Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting club and hotel operations.
直接向前廳部經(jīng)理匯報并就所有與俱樂部和酒店運作相關的問題進行溝通。
3.Drive the business .
積極推動酒店生意
4.Provides functional assistance and direction to all departments.
向所有部門提供功能性支持和指導。
5.Well managed staff on duty, balance department OT and AL, Ensure proper staffing at all times
合理安排員工班次, 把控團隊加班補休以及年假情況,確保有足夠員工服務客人.
6.Take responsibility for all club inventory, FFE and HOE, make sure proper inventory for daily operation.
負責俱樂部所有的庫存,低值易耗品以及固定資產(chǎn),確保日常運營中有足夠的用量.
7.Cooperates, coordinates and communicates with other hotel departments as required.
按需要與酒店其它部門進行合作、協(xié)調(diào)和溝通。
8.Ensure that SOP, Checklist, Service standard are properly understood and followed through
確保標準營運流程,檢查清單,品牌標準等被團隊理解并遵循.
9.Ensure staff is properly trained and has the tools and equipment to carry out job duties.
確保為員工提供適當培訓,保證為他們配備完成工作所需的各種工具和設備.
10.Pay attention to team performance, daily share information to team and get feedback, coach and training staff, take care of each team member and also employee satisfaction.
密切關注團隊的表現(xiàn)情況,日常分享信息給團隊并獲得反饋,培訓和指導員工,關注好團隊成員和員工滿意度.
11.Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
對各種狀況做出反應，以確保來賓被及時的禮貌接待并得到充分的注意和重視。
12.Responds to guest needs and resolves related problems
就客人的需求做出反應并解決相關問題。
13.Assist FOM achieve Heartbeat score, Ensures VIPs and IHG Rewards Club guests receive special attention
協(xié)助前廳部經(jīng)理完成心語分數(shù),保證貴賓和IHG優(yōu)悅會會員受到特別關照。
14.Inspects club regularly for cleanliness.
定期檢查俱樂部的清潔狀況。
15.Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
監(jiān)督員工的行為、制服穿著、衛(wèi)生和外表形象。
16.To handle all guest complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
處理客人投訴,禮貌高效的幫客人解決問題,確?？腿藵M意度
17.To be well versed with the emergency procedures and be able to lead and direct hotel guests and fellow team members in such occasions. To have a sound knowledge on the roles of the team members during emergencies and to delegate effectively to ensure safety of both people and properties of the hotel. Also to have a detailed knowledge on the various types of reports to be generated during such occasion to ensure proper auditing and record of both people and property involved.
要熟知應急程序，在此類情況發(fā)生時，能夠引領員工和指導在店客人。在緊急情況發(fā)生期間，團隊成員應利用全面的知識有效的指導并保護酒店及客人人身及財產(chǎn)安全，同時熟知各類報告的生成以確保酒店及客人相關財產(chǎn)的審核和記錄。
18.To provide feedback during briefing daily at all shifts to the team members on suggestions or complaints from guests regarding the level of service. Pace of workflow at the Club Lounge should also be highlighted and to identify the reason behind it and share the improved method.
在日常會上反饋不同班次所收集到的服務相關的員工意見及客人的評論。強調(diào)加快行政酒廊的工作流程，找出原因并分享提升方案。
