·?Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked
主動協(xié)助客人提重包裹、拿衣服、提手提箱等，向客人提供禮貌和迅速的協(xié)助。
·?Maintain a willingness to please attitude and give undivided attention to any approaching guest
保持令人愉悅的態(tài)度并專心接待每位到來的客人。
·?Adhere to guest checking in and checking out procedures pertaining to baggage handling
在與行李相關的問題上，遵守客人入住和退房工作程序。
·?Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members
在正門處歡迎客人，按具體時間段向客人發(fā)出合適的問候，特別要注意?？秃蛻n悅會會員。
·?Assist arriving and departing guests by opening and closing car and taxi doors
為來店和離店的客人開關汽車及出租車門。
·?Maintain a spotless Porte Cochere and Drive way
保持車輛門道和車道的清潔。
·?Guide the guest to the Front Desk and wait behind the guest during the check-in. ?Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk. ?Without delay, escort the guests accordingly.
將客人引至前臺并在其辦理入住手續(xù)時在其身后等待。在看到前臺接待員的示意后上前從前臺接待員處取得房間號和房卡，然后立即護送客人至其房間。
·?Be familiar with the layout of the hotel and memorize the preferred route for escorting guests
熟悉酒店布局并記下護送客人的最佳路線。
·?Be familiar with the lift workings and emergency stairs
熟悉電梯和疏散樓梯的使用。
·?Provide information to guests about the hotel facilities and services
向客人提供關于酒店的設施和服務的信息。
·?Provide guest services and guidance
向客人提供服務和引導。
·?Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests
熟知并稱呼客人的名字，特別是對于?？秃烷L包房的客人，并在客人經(jīng)過大廳時與其打招呼，隨時留意是否有可以為客人提供服務的情況出現(xiàn)。
·?Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning
保持大廳的整潔，如果需要大清掃的話應通知禮賓主管或行李領班。
·?Maintain a well groomed hair style and wear clean, shiny well polished shoes and a neat uniform while on duty
上班時要保持好的發(fā)型，注意服裝的干凈，鞋要擦凈并上光，并保持制服的整齊清潔。
·?Help other employees in department, replacing them temporarily when necessary
幫助部門內(nèi)其它員工，如有必要則暫時代理他們的工作 。
·?Keep the baggage room clean and in order before going off duty on each shift
每次交班前均保持行李室的整潔。
·?Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the superior
當報紙送到后進行適當整理，然后按上級的要求將其送至客人房間。
·?Use the Duty Log to document matters of importance
使用工作日志來記錄重要事項。
·?Operate Communicates equipment
操作通信設備。
·?Arrange transport and coordinate luggage
負責安排交通并協(xié)調行李事宜。
·?Manage the key system securely
對鑰匙系統(tǒng)進行安全管理。
·?Maintain a log book to record the daily operational activities and submit the same to the superior.
每日每班次交班記錄，并交給上級審閱。
·?Enter only official matters in the log book. Avoid any personal notes
在交班本上記錄公事， 避免任何私事
·?Indicate time of duty and affix signature after making any entry
記錄交班時要注明時間并簽名
·?Forward log book to the superior’s office when off-duty daily
每日下班前將交班本交給上級查閱
·?Promotes hotel sales and in-house facilities.
促進銷售及推銷酒店內(nèi)的設施。
·?Establishes and maintains effective employee working relationships
與員工建立并保持良好的工作關系。
·?Attends and participates in daily briefings and other meetings as scheduled
按計劃參加并參與每日例會及其它會議。
·?Attends and participates in training sessions as scheduled
按計劃參加培訓活動。
·?Implements the hotel and department regulations, policies and procedures including but not limited to:
實施酒店和部門的規(guī)定、政策和工作程序，包括但不限于：??
o?House Rules and Regulation
酒店的規(guī)則和規(guī)定
o?Health and Safety
健康和安全
o?Grooming
儀表儀容
o?Quality
質量
o?Hygiene and Cleanliness
衛(wèi)生和清潔
·?Perform other duties as assigned.
完成其它分配的任務
