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  • 上海 | 5年以上 | 大專 | 食宿面議

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    • 五險一金
    • 節(jié)日禮物
    • 技能培訓
    • 帶薪年假
    • 崗位晉升
    • 管理規(guī)范
    • 員工生日禮物
    • 人性化管理
    國際高端酒店/5星級 | 500-999人
    發(fā)布于 13:45
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    Duties and Responsibilities 工作職責 ? 1. Major responsibilities 主要職責 · Develop L&D policies as required. 根據(jù)要求制定學習與發(fā)展政策。 · Develop and monitor annual and monthly training budget. 制定并監(jiān)控年度及月度培訓預算。 · Conduct needs analysis with department managers to assess specific learning needs. 與部門經(jīng)理合作進行需求分析,確定學習需求。 · Maintain a current knowledge of statutory requirements and develop creative and innovative training programs (on-line or off-line) 熟悉當前法定的培訓項目的要求,以及開發(fā)一些創(chuàng)新的培訓項目(線上或者線下) · Conduct training programs such as Orientation, English training, customer service programs, supervisory and management skills programs, and other components of the LHI Learning & Development Framework as necessary. 根據(jù)需要開展各項培訓課程,如入職培訓、英語培訓、客戶服務(wù)培訓、管理技能培訓及朗廷酒店集團學習與發(fā)展框架中的其他培訓項目。 · Coordinate training programs with external consultants such as beauty make-up class, grooming class, fire safety training, first aid class, hygiene class, etc. 與外方顧問協(xié)調(diào)化妝、儀容儀表、防火安全、急救、衛(wèi)生等培訓項目。 · Evaluate training effectiveness by conducting training audits and produce audit reports for management review. 通過審核評估培訓效果,制作審核報告交管理層審閱。 · Develop Departmental Trainers System by conducting Train-the-trainer program, monthly training plan and report system, etc. 通過培訓員培訓、月度培訓計劃和報告系統(tǒng)等發(fā)展部門培訓員系統(tǒng)。 · Conduct monthly departmental trainer meeting. 組織每月部門培訓員會議。 · Sit-in departmental training sessions and give feedback to departmental trainers. 旁聽部門培訓并向部門培訓員提供反饋。 · Develop and monitor Best Trainer Award system. 發(fā)展和監(jiān)控最佳培訓員獎勵系統(tǒng)。 · Monitor and oversee all departmental learning programs including, Departmental Orientation, FLHSS (Fire Life Health Safe Security), etc 監(jiān)督和管理所有部門學習項目,包括部門入職、防火、生命健康、安保培訓等。 · Develop and present Annual and Monthly Training Plan and Calendar. 制定出臺年度和月度培訓計劃和日程安排。 · Recruit and monitor student trainees and management trainees according to annual plan. 根據(jù)年度計劃招聘并監(jiān)督學校實習生及管理實習生。 · Conduct monthly trainee meeting. 組織每月實習生會議。 · Monitor and control training resources. 監(jiān)管培訓資源。 · Track, input and maintain all individual colleague learning & development records within HRMIS System. 在人力資源管理信息系統(tǒng)內(nèi)跟蹤、錄入及管理所有員工的學習與發(fā)展記錄。 · Maintenance of attendance records and other documentation related to the Learning & Development efforts. 維護與學習和發(fā)展活動有關(guān)的考勤記錄和其他文件。 · Maintain creative training communication channels (Wechat, Notice Board, emails or other platform). 管理各個培訓溝通渠道,保證其內(nèi)容新穎。 · Observe and appraise colleague performance during sessions, providing feedback to management which would facilitate improvements in accordance to LHI standards with regard to product and performance. 評估員工在各階段的表現(xiàn)并向管理層反饋,以促進產(chǎn)品和績效按朗廷酒店集團的標準不斷得以提高和完善。 · Support all efforts to enliven our Company’s Vison, Mission, Objective & Values (VMOV) Brand Promise, and Quality and Guest Experiences programs throughout the hotel leading by example and serving as a role model. 支持酒店內(nèi)一切以實例和楷?;罨具h景、使命、目標、信念,品牌承諾以及顧客體驗項目。 · Ensure security and confidentiality of all information throughout the hotel. 保證酒店所有信息機密安全。 · Plan and conduct meetings with EXCO members, department managers, departmental trainers and rest of colleagues to review performance trends, develop action plans and give recognition. 組織會議,與行政委員會委員、部門經(jīng)理、部門培訓員及其他員工研究業(yè)績走向、制定行動方案并給予肯定。 · Perform any duties as assigned by the management deemed necessary. 執(zhí)行任何管理層委托的工作。 ? 2. Human Resources responsibilities 人力資源職責 · Work closely with entire HR Team with regard to promoting an “employer of choice” philosophy. 與整個人力資源團隊密切配合,倡導“理想雇主”宗旨使命。 · Career development programs for colleagues. 為員工提供職業(yè)發(fā)展計劃。 · Involvement in the local community. 積極參與當?shù)厣鐓^(qū)活動。 · Assist in all colleague recognition programs such as Thank-you Card, Colleague of the Month, Birthday parties, annual party, holiday parties & celebrations. 協(xié)助所有員工認同計劃,如每月最佳員工、生日會、年會、節(jié)日慶祝會等。 ? ? Requirements 職位要求 ? 1. Mandatory 必備要求 ? Educational Background 教育背景 · Degree in Human Resources, Hospitality, Communications, Education, Psychology, Fine Arts or other related areas. 人事、酒店管理、傳播、教育、心理學、文學或其他相關(guān)專業(yè)學歷 · Previous HR experiences a plus. 有人事經(jīng)驗最佳 ? Experience 工作經(jīng)驗 A minimum of 5 years in training experience, preferably within the hospitality field or high end customer service discipline 至少5年培訓工作經(jīng)驗,酒店或高端客服領(lǐng)域最佳 ? Job Skill / Knowledge 職業(yè)技能/知識 Knowledge of different departments within a hotel setting. 熟悉酒店各部門 Must possess ability to coordinate with multiple tasks. 同時協(xié)調(diào)多項工作的能力 Knowledge of how to develop training programs. 開發(fā)培訓計劃的能力 Strong Computer literacy to include: Microsoft Office Suite and Internet.? Digital Imaging knowledge preferable. 熟練使用微軟辦公軟件及因特網(wǎng),了解數(shù)字影像技術(shù)優(yōu)先 Excellent communication skills . 優(yōu)秀的溝通能力 Fluency in English and Chinese (verbal, written and comprehension) . 中、英文流利(口頭、書面及理解) Problem solving and Action Plan formulation. 解決問題、制定行動方案的能力 Requires high levels of interaction with all members of staff.? ? ? ?Exchanging ideas, information and opinions with others to formulate programs and arrive jointly at decisions, conclusions and solutions. 與所有員工深層互動的能力,與他人交流想法、信息和看法以制定計劃、做出決定及解決問題的能力 Possess high degree of stamina, agility and flexibility. 精力充沛、反應(yīng)敏捷、靈活機動 Able to present themselves with an uplifting personality as well as presenting a high degree of confidentially. 積極向上、嚴守機密
  • 上海-閔行區(qū) | 2年以上 | 大專 | 食宿面議

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    • 五險一金
    • 員工餐廳
    • 員工宿舍
    • 工會福利
    • 高溫津貼
    • 生日禮遇
    • 節(jié)慶活動
    • 晉升機制
    • 人才進修
    • 年終獎金
    國際高端酒店/5星級 | 500-999人
    發(fā)布于 10:23
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    崗位職責 1、負責員工日常招聘工作,建立用工渠道及人才儲備庫。 2、負責辦理普通員工的入職、離職手續(xù), 及人事變動的審核工作。 3、合理調(diào)配酒店的人力資源,并提出有效的建議和意見。 4、負責各部門人員編制的審核工作。 5、負責員工人事檔案的管理, 及對外公文之草擬和處理。 6、負責協(xié)助酒店培訓及員工活動的統(tǒng)籌安排。 7、其他酒店人力資源部的日常事務(wù)工作。 崗位要求 1、大專以上學歷,有相同崗位工作經(jīng)驗3年以上。 2、熟悉員工的有關(guān)法規(guī)和條例以及酒店管理理論。 3、熟悉員工的規(guī)律、特點和崗位培訓工作程序。 4、了解酒店員工的服務(wù)工作規(guī)范和質(zhì)量標準的要求。 5、具有良好的溝通能力和協(xié)調(diào)能力。 6、具有較強的文字綜合能力和口頭表達能力。 7、有一定的英語讀寫能力。
  • 招聘主管

    6千-8千
    上海 | 2年以上 | 本科 | 食宿面議

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    • 五險一金
    • 技能培訓
    • 帶薪年假
    • 崗位晉升
    • 管理規(guī)范
    • 人性化管理
    • 節(jié)日禮物
    • 免費員工餐
    • 提供住宿
    • 包吃包住
    國際高端酒店/5星級 | 100-499人
    發(fā)布于 10:17
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    崗位職責 1、深度理解企業(yè)戰(zhàn)略、業(yè)務(wù)及產(chǎn)品,搭建戰(zhàn)略人才供應(yīng)鏈; 2、負責【崗位需求梳理】到【人才入職發(fā)展跟進】的招聘全閉環(huán),為招聘結(jié)果和質(zhì)量負責; 3、負責招聘渠道的開發(fā)和管理、雇主品牌建設(shè)工作; 4、定期統(tǒng)計分析招聘數(shù)據(jù),基于數(shù)據(jù)分析診斷招聘問題及提出解決方案,提升招聘效率; 5、招聘體系的建設(shè)與完善,把控和優(yōu)化招聘流程; 6、對內(nèi)賦能,通過面試工具與技巧培訓提升業(yè)務(wù)部門面試能力。 崗位要求 1、大專及以上學歷,至少2年以上招聘經(jīng)驗; 2、熟悉各類面試技巧、人才測評工具及方法; 3、有使命感,對企業(yè)和每一位候選人負責; 4、優(yōu)秀的溝通表達能力,思路清晰,積極主動,內(nèi)驅(qū)力、學習能力、責任心、親和力強。
  • 上海-浦東新區(qū) | 3年以上 | 本科 | 食宿面議

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    • 五險一金
    • 節(jié)日禮物
    • 技能培訓
    • 帶薪年假
    • 崗位晉升
    • 管理規(guī)范
    • 氧吧里的酒店
    • 人性化管理
    國際高端酒店/5星級 | 100-499人
    發(fā)布于 07-07
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    Familiarizes and enforces the IHG HR framework including systems of: 熟悉并執(zhí)行洲際酒店集團人力資源框架包括以下制度: Interviewingand Recruitment 面試和招聘 ?Inductionand orientation 新員工入職培訓 ?PerformanceAppraisal 績效評估 EmployeeAdministration 員工行政管理 Succession 接班人 Familiarizes and enforces local HR policies and procedures 熟悉并執(zhí)行酒店所在地人力資源的規(guī)章制度。 Prepares and submits periodic reports for management’s use in accordancewith Corporate and government requirements, such as turnover reports, personnelinventories, absenteeism reports, health and safety, accident reports etc. 根據(jù)公司和政府的要求制定并向管理層提交階段性報告,如員工流動報告,人材儲備報告,曠工報告,健康與安全及事故報告等。 Maintains effective communications at all levels of management and staff 同各級管理層和員工進行有效的交流。 Develops and implements recruiting and screening systems and proceduresin order to attract qualified candidates for position vacancies 制定和實施招聘和篩選制度與程序,以便吸引合格人選就任空缺崗位。 Ensures all new employees attend the hotel’s Orientation Programme inaccordance with ICHG guidelines. 確保所有新員工按照洲際酒店集團的指導綱要參加酒店的上崗培訓。 Monitors the administration of the Performance Appraisal Programme andacts in an advisory capacity to hotel department heads on the process 監(jiān)督管理員工績效評定計劃,并以顧問的身份為酒店各部門領(lǐng)導就計劃的過程提供建議。 ?Participates in the ICHG Management Development and Succession Planningprocess by recommending candidates as appropriate 參與洲際酒店集團管理層發(fā)展和接班人計劃工作,必要時推薦候選人。 ?Regularly analyses hotel manpower requirements and recommends selectionand development activities to meet those requirements 定期分析酒店人工需求,對選拔和發(fā)展工作予以建議,從而滿足酒店對人力資源要求。 Contributes to the development and implementation of improved methods ofwork and better utilization of staff in all area 為開發(fā)和實施改進工作方法和在各領(lǐng)域更好利用員工提供建議。 Counsels hotel personnel as needed in areas such as career planning,employee\personal relations and legal issues related to personnel 需要時提供人事領(lǐng)域內(nèi)的咨詢服務(wù),如職業(yè)規(guī)劃,員工或私人關(guān)系,與人事相關(guān)的法律問題。 ?Deals with all problems relating to individuals in an understanding,caring and confidential manner 用理解,關(guān)懷和保密的態(tài)度處理員工的個人問題。 ?Ensures all staff are aware of company benefits and make these available 確保所有員工了解公司的福利制度,并隨時供員工查閱。 ?Serves as a member of the Union negotiating team and activelyparticipates in the establishment of Union agreements 作為工會談判小組成員積極參與工會協(xié)議的制定工作。 ??Oversees the implementation and administration of Union agreements 監(jiān)督工會協(xié)議的執(zhí)行和管理工作。 ?Maintains hotel Disciplinary Procedures, conducts disciplinary meetingsand completes the necessary documentation as necessary 堅持執(zhí)行酒店的紀律處分程序,招開紀律處分會議,按要求填寫必要的文件。 ?Assists in maintaining and creating a positiveatmosphere within the hotel that allows for open two way communication thatensures morale and productivity reach the highest possible levels 在酒店內(nèi)協(xié)助保持和營建積極的環(huán)境,從而促進開放式的雙向溝通,確保員工的積極性和生產(chǎn)率盡可能達到最高水平。 ??Ensures that all staff abide by the hotel dresscodes and hotel rules 確保所有員工遵守酒店的著裝規(guī)范和酒店規(guī)則。 Liaises with individuals outside the hotelincluding, but not limited to, employee benefits representatives, attorneys,applicants, government officials, colleges and universities, competitors andother members of the local community 與酒店外的個人聯(lián)系,包括但不限于員工福利代表,律師,應(yīng)聘人,政府官員,學院和大學代表,競爭對手和其他地方社區(qū)成員。 ?Manages Human Resource Department, ensuringcompliance with all Corporate, area and hotel policies and procedures; andcurrent local and government regulations pertaining to employment practices 管理人力資源部,確保所有工作符合公司,地方和酒店的規(guī)章制度;符合與員工相關(guān)的現(xiàn)行地方和政府規(guī)定。 ??Ensures clear lines of communication exist todisseminate information affecting employer - employee relations, employeeactivities and hotel policies and programmes 確保與員工相關(guān)的信息交流設(shè)有明確的界線﹣員工關(guān)系,員工的工作和酒店的規(guī)定和計劃。 ?Maintains and updates files on employee records,legal documents and other Personnel matters, efficiently and confidentiality 高效,保密的維護和更新員工登記表、法律文件和處理其它人事問題。 Ensures applicable laws, regulations, IHGpolicies and procedures, and union agreements are followed in relation toGrievance and Disciplinary procedures. Consults with department heads onappropriate actions and recommends to management final action to be taken 確保投訴和紀律處分程序符和適用的法律法規(guī),洲際酒店集團的規(guī)章制度和工會協(xié)議的規(guī)定。與部門領(lǐng)導協(xié)商討論適用的方法,然后提交給管理層最終采取行動。 Implements and monitors an effective employeerelations and welfare programme in the hotel 執(zhí)行并監(jiān)督酒店擁有良好的員工關(guān)系和有效的福利計劃。 Participates in developing and implementingprogrammes to ensure employee security and safety 參與制定和實施安保計劃確保員工的安全。 ?Ensures all staff facilities are maintained ingood order and meet hotel’s cleanliness standards 確保員工使用的設(shè)施正常工作并符合酒店的衛(wèi)生標準。 Maintains control of Pension plans andsafeguards both Company and staff interests. Ensures that all GovernmentRegulations are adhered to 維護對養(yǎng)老金計劃的管理,保護公司和員工的利益。確保工作符合政府的各項規(guī)定。 ?Contributes towards regional activities asdirected 按要求為地區(qū)的工作效力。 Complete other job assignment from Director of Human Resources. 完成人力資源總監(jiān)分配的其它任務(wù)。
  • 全國 | 8年以上 | 本科 | 食宿面議

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    • 五險一金
    • 帶薪年假
    • 崗位晉升
    • 技能培訓
    • 管理規(guī)范
    • 人性化管理
    國際高端酒店/5星級 | 1-49 人
    發(fā)布于 07-03
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    Pre-opening Project 籌備酒店項目 Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts, Cordis Hotels and Resorts,Ying'nFlo brands. It is the hospitality arm of Great Eagle Holdings, a property development company in Hong Kong. Key Responsibilities: 1. Research, identify and propose appropriate Human Resources strategies to ensure the effectiveness of the hotel. 2. Develop manpower budget and ensure manpower is under control within the manning established. 3. Maintain harmonious employee relations and an environment conductive to top performance. 4. Ensure proper administration of the Performance Management System in all departments and achieve a performance driven team. 5. Identify and design appropriate training and development initiatives to ensure a learning culture is developed within the hotel. 6. Be responsible for recruitment of all levels of positions. 7. Ensure career development policies and implements career paths for colleagues. 8. Implement, communicate and clarify any Human Resources related policies and rules and propose modifications to remain current with needs and trends. 9. Ensure all Learning & Development programs and initiatives are to maximize customer satisfaction, employee motivation and organizational profitability. Qualifications: 1. Luxury Hospitality segment experience will be preferred. 2. 2+ years as Director of Human Resources at international hotels. 3. Ability to understand a variety of industrial issues and develop strategic business plans. 4. Tertiary qualifications, or other collegiate-level degree, in Human Resources or related field, required. 5. Problem solving ability on both operational and/or strategic areas. 6. Strong interpersonal skills & leadership. 7. Fluent written & spoken English.
  • 上海-浦東新區(qū) | 3年以上 | 大專 | 食宿面議

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    • 五險一金
    • 帶薪年假
    • 技能培訓
    • 人性化管理
    • 管理規(guī)范
    • 崗位晉升
    • 團隊支持
    • 發(fā)展空間
    服務(wù)式公寓 | 2000人以上
    發(fā)布于 06-23
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    職位簡介 ? ·????????負責分管本公寓的人力資源管理工作,包括人力資源規(guī)劃,招聘,績效管理,繼任計劃,培訓及發(fā)展,員工關(guān)系及每日人力資源工作。 主要工作職責 ·????????與管理層建立起緊密的戰(zhàn)略伙伴關(guān)系并提供咨詢及建議。 ·????????負責協(xié)助完成人力資源規(guī)劃,招聘,績效管理,繼任計劃。 ·????????負責協(xié)助完成培訓和員工發(fā)展規(guī)劃。 ·????????為管理層提供人力資源實際工作的指導并發(fā)展他們的人員管理技巧及知識。 ·????????同管理層人員合作分析問題及需求以達到組織的有效性,并提供解決方法以及這些解決方法實行的項目管理。 ·????????確保人力資源部的特別項目及計劃正確并及時地執(zhí)行。 ·????????負責日常人力資源工作任務(wù),諸如工資發(fā)放,福利監(jiān)管,人力資源事務(wù)處理和員工關(guān)系協(xié)調(diào)等等。 ·????????協(xié)助區(qū)域經(jīng)理完成其它的相關(guān)工作。 資質(zhì)要求 ·????????大專及以上學歷; ·????????至少3年以上在酒店/服務(wù)公寓行業(yè)人力資源管理的工作經(jīng)驗; ·????????熟悉國內(nèi)的勞動法規(guī); ·????????良好的中英文溝通能力和人際關(guān)系處理技巧; ·????????能承受工作壓力。 工作地點: 上海浦東富特東三路新發(fā)展19號(浦東外高橋山姆店旁邊)
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