MAJOR RESPONSIBILIES 責(zé)任概要:
Responsible for assisting the AssistantExecutive Housekeeper in maintaining the highest standards of cleanliness inthe guestrooms and Public Areas on the Floors through effective administration,training and supervision of staff.
協(xié)助行政客房副經(jīng)理以有效的管理，培訓(xùn)及督促員工來(lái)維持客房和公共區(qū)域最高標(biāo)準(zhǔn)的清潔質(zhì)量。
SPECIFIC DUTIES 工作任務(wù):
1.???Ensure day-to-day operational efficiency of thesection
確保每天工作能被有效地完成
a??????Responsible for thecleanliness, orderliness, sanitary conditions and maintenance of all Hotelguestrooms and Public Areas on the Floors, including service areas, linenpantries, service toilets and backstairs cases.
負(fù)責(zé)檢查所有的客房和公共區(qū)域的清潔度和整潔度，確保所有的樓層、客房、公共區(qū)域包括服務(wù)區(qū)，布草間，洗手間和后通道都保持良好的衛(wèi)生、清潔的狀態(tài)
? ???????
b??????Provide orientation andtraining of new employees, conduct continuous training and re-training andon-the-job training to subordinates according to approved system andprocedures:
根據(jù)規(guī)定的流程對(duì)新員工進(jìn)行工作指導(dǎo)，對(duì)員工培訓(xùn)、持續(xù)性培訓(xùn)、再培訓(xùn)以及實(shí)踐培訓(xùn)
? Train staff on proper handing and use ofequipment and clean supplies.
培訓(xùn)員工如何正確使用設(shè)施設(shè)備和清潔用品
? Ensure all Floor Team Leader and room attendantshave the ECOLAB chemical training program.???
確保所有樓層領(lǐng)班及員工都接受過(guò)藝康藥水的培訓(xùn)課程
c??????Perform regularinspections of guestrooms and Public Areas on the Floor:
執(zhí)行日常樓層客房和公共區(qū)域的檢查
? Inspect allocated and in-house VIP rooms dailywhen the Assistant Executive Housekeeper is or on vacation.
當(dāng)行政副管家休息及休假時(shí)，每天按計(jì)劃?rùn)z查貴賓房
?? Inspect long-staying guests and guestrooms, andquota of other rooms daily.
每天檢查長(zhǎng)住客人及其他客房的清潔度
?? Spot check corridors lift lobbies and serviceareas daily. Note down observations from those areas regarding cleaningprocedures, repair orders and maintenance defects. Do necessary follow up andinitiate appropriate action immediately.
每天定點(diǎn)抽查走廊，電梯廳和工作區(qū)域。根據(jù)規(guī)定記錄下清潔流程，報(bào)修指令和維護(hù)記錄，并及時(shí)跟進(jìn)和采取必要的行動(dòng)。
?? Ensure that rooms and Public Areas on the floorare cleaned in accordance to Hotel standards. Pay attention to guest floor liftlobby ashtray.
確保所有的房間和公共區(qū)域都按照酒店標(biāo)準(zhǔn)來(lái)清潔。需關(guān)注樓層電梯口的煙缸
?? Inspect while work is in progress to ensure thatproper methods are being implemented by floor Team Leader and room attendants. 檢查所有員工和領(lǐng)班的工作都符合正確的流程
?? Ensure that guestrooms are clean, sanitary andin proper order and with complete guest supplies.
確保所有客房干凈，整潔，有條理以及齊全的客房用品
Duties and responsibilities責(zé)任及職責(zé)
d?????? Maintain guestrooms quality control progress.
確保客房清潔的質(zhì)量
e?????? Inspect made-up and “turn downed” rooms forquality service daily
???? 每天檢查夜床服務(wù)的質(zhì)量
f???????Conduct weeklyinspection of Floor pantries hallways. Backstairs, lift lobbies, services areasand ensure that they have gone through general cleaning.
每周定期檢查工作間，后樓梯，電梯廳，工作區(qū)域，確保這些區(qū)域的總清潔
g?????? Check subordinates work frequently to make surebest performances are maintained
定期檢查員工的工作，以便維持員工們最好的工作狀態(tài)
h?????? Check all late departure rooms
檢查所有延遲退房的房間
i????????Initiate and schedulespecial cleaning in areas of responsibilities:
負(fù)責(zé)創(chuàng)建和安排特殊的區(qū)域清潔
?? Supervise spring cleaning/ general cleaning andMRT cleaning program.
督促計(jì)劃大清潔和大修房的安排
?? Check spring cleaning schedule of FloorSupervisors regularly.
???? 有計(jì)劃的檢查樓層領(lǐng)班的大清潔計(jì)劃
?? Monitor closely Carpet Attendants schedule andperformance.
???? 密切關(guān)注負(fù)責(zé)地毯清潔的員工工作進(jìn)程及表現(xiàn)
?? Keep records of monthly, quarterly of allcleaning programs.
??? 保存所有月及季度清潔計(jì)劃的記錄
j???????Closely monitor progressof maintenance work orders:
???? 密切檢查維護(hù)工作的進(jìn)行
? ?Follow-upon Floor Team Leader’s request for maintenance and repair orders to ensure thatthey have been carried out effectively.
???? 跟進(jìn)樓層領(lǐng)班維護(hù)要求及維修指令，以確保工作有效的進(jìn)行
? ?Coordinate with the engineering Departmentregarding pending work orders.
???? 對(duì)緊急的維修任務(wù)，和工程部進(jìn)行協(xié)調(diào)
? ?To informthe Assistant Executive Housekeeper for any repair and maintenance order thatneed further action.
???? 及時(shí)通知行政客房副經(jīng)理任何需要跟進(jìn)的維修，維護(hù)工作
? ?Prepareweekly outstanding maintenance and repair lists and reports, and submit same tothe Assistant executive Housekeeper. 準(zhǔn)備每個(gè)星期未解決的維護(hù)，維修工作的列表及報(bào)告，并交付于行政客房副經(jīng)理
k?????? Plan and schedules duty roster of subordinates:
計(jì)劃安排員工的排班表
?? Prepare duty roster of Floor Team Leaders andRoom Attendants.
???? 準(zhǔn)備樓層領(lǐng)班及服務(wù)員的排班表
?? Prepare and ensure annual leave of roomattendants are scheduled during low season. 確保樓層服務(wù)員的年假休息在酒店淡季進(jìn)行
? ?Prepareannual evaluation/ performance rating of Floor Team Leader’s and submits toAssistant Executive Housekeeping for review.
每年對(duì)樓層領(lǐng)班及服務(wù)員進(jìn)行評(píng)估及工作表現(xiàn)評(píng)定，并交于行政客房副經(jīng)理查看
? ?Ensurethat all guest floors are properly manned. Do the necessary filling up of staffif there are absences to ensure uninterrupted housekeeping services in theguest floors through a wll staffed housekeeping pool.
??????????????確保每個(gè)樓層都有足夠的服務(wù)人員，對(duì)由于缺席而產(chǎn)生的空缺及時(shí)進(jìn)行安排填補(bǔ)，確保不間斷的客房服務(wù)
???
? ?Checkroom status/ forecasts and revise work schedules depending on occupancy, ifnecessary.
???? 在必要的情況下，根據(jù)房態(tài)，入住率預(yù)計(jì)及時(shí)對(duì)人員安排進(jìn)行調(diào)整
? ?Ensurethat absences and tardiness are monitored closely and that correspondingdisciplinary actions are given if privileges are abused.
對(duì)于缺席，懶散的員工需密切留意并給于必要的懲罰
? ?Ensurevacation schedules do not fall snort when Hotel is expecting high occupancy.
??? 確保在酒店高入住率的情況下，不會(huì)發(fā)生大量的人員休假現(xiàn)象
l????????Ensure Floor TeamLeader’s complete their reports and hand-overs before going off duty:
確保樓層領(lǐng)班在下班前完成報(bào)告及交接班。
m???? Keep logbook on daily happenings and completeall reports at the end of the day before going off duty.
確保記錄本上是最近發(fā)生的事情，并在下班前完成報(bào)告
2.???Contribute to overall operational efficiency確保高效率操作
a?????? Discipline and appraise subordinates’performance as and when required:
訓(xùn)練及評(píng)估員工的表現(xiàn)：
?? Assist in motivating staff to achieve goals andobjectives of the Housekeeping Department.
幫助所有員工達(dá)到房務(wù)部目標(biāo)
?? Give recommendations for improvement.
給予正確建議以使員工得到改進(jìn)
?? Counsel staff if necessary. Reprimand of issuemisconduct notice or recommend dismissal if called for. Ensure that the Code ofDiscipline is?? strictly followed andthat rules and regulations of the hotel and department are strictly adhered to
???? 在必要的情況下對(duì)員工進(jìn)行懲戒，或勸其自動(dòng)離職，但所有步驟需按照酒店及部門規(guī)定嚴(yán)格執(zhí)行
? ?Evaluatestaff performance from time to time and before probationary period is up.
不簡(jiǎn)斷的對(duì)員工表現(xiàn)進(jìn)行評(píng)估
? ?Provideproper guidance.
給予正確指導(dǎo)
? ?Remindall room attendants daily to practice safe work habits.
提醒所有服務(wù)員在工作中進(jìn)行安全操作。
? ?Make sureall room attendants gets their job descriptions and if necessary explain eachone.
確保所有服務(wù)員知道他們的工作性質(zhì)描述，并在必要的情況下逐一解釋。
DUTIES ANDRESPONSIBILITIES:職責(zé)與責(zé)任
b?????? Investigate complaints:
調(diào)查投訴:
? ?Tactfullyhandle guest complaints, offer all possible assistance and Take appropriateaction immediately.
合理的處理客人的投訴，并提供盡可能的協(xié)助
? ?Attend tostaff grievances and report to the Assistant Executive Housekeeper.
傾聽員工的投訴意見，并匯報(bào)給副行政客房經(jīng)理
? ?Be FIRMFAIR when handing staff complaints and take appropriate action immediatelyafter investigation.
???? 處理員工投訴時(shí)，必須做到公平公正，并在調(diào)查后及時(shí)采取合理行動(dòng)。
? ?Attend to complaints fromother departments regarding housekeeping services and take appropriate actionto rectify the situation immediately. Report to the Assistant Executive Housekeeperimmediately necessary.
參加其他部門與房務(wù)部有關(guān)的投訴，并采取合理行動(dòng)。在必要情況下，立即行政客房副經(jīng)理匯報(bào)及給于協(xié)助
c?????? Convey information ordecisions from management to subordinates.
???????????? 將管理層的信息及決定傳達(dá)給所有部門員工
d?????? Act on all decisions andprograms decided by the Executive Housekeeper. Ensure all? floor staff understand and follow rules andregulations, policies and procedures of the department and house of the hotel.
??????????? 根據(jù)行政客房經(jīng)理決定，流程進(jìn)行工作，并確保所有部門員工聽從遵守規(guī)章制度、守則、政策、流程。
e?????? Monitor projects assignedto subordinates to ensure completion date and standards are met.
???????????? 跟進(jìn)給予部門員工的工作方案執(zhí)行情況，確保員工明白結(jié)束日期及目標(biāo)達(dá)到
f???????To serve as a back-up reliever when there is a short fall of Floor TeamLeader due to absences or emergency leave.
確保能填補(bǔ)在樓層領(lǐng)班因突發(fā)事件而產(chǎn)生的職位空缺
g?????? Conduct quarterly linenand guest supplies and operating equipment stock taking. Floor Team Leaderduring stock taking and ensure proper procedures are followed.
每季度對(duì)紡織用品，客房用品和操作工具進(jìn)行庫(kù)存清點(diǎn)，確保樓層領(lǐng)班及服
務(wù)員遵守正確流程。
h?????? Ensure proper control ofguest, cleaning supplies and equipment:
????????????? 確?？头坑闷?，清潔產(chǎn)品和工具的控制
?? Monitor weekly cleaning and guest suppliesrequisition of Floor Team Leader and ensure that they are properly controlled.
每周檢查樓層領(lǐng)班對(duì)于清潔和客房用品的需求，確保這些被合理控制
? ?Monitoruse of cleaning agents and proper dilution of chemicals.
檢查清潔用藥劑和適量的化學(xué)稀釋物
? ?Report tothe Assistant Executive Housekeeper defective cleaning equipment which cannotbe fixed by the engineering department.
???? 將工程部不能修理的已損壞清潔用具匯報(bào)給行政客房副經(jīng)理
? ?Submitmonthly consumption report of guest and cleaning supplies on the floors.
???? 匯報(bào)每月樓層客房用具和清潔用具需購(gòu)買數(shù)量
? ?Check forsufficient guest room supplies in chambermaid/Room. Attendant Houseman cartsand also check for food stuff and other items with should not be there.
檢查工作間內(nèi)有足夠的客房用具，并檢查工作車和食品以及其他不應(yīng)有的物品
i????????Ensure all Floor staffsare aware of all hotel emergency, safety and Pest control procedures:
確保所有樓層員工知道突發(fā)事件，安全處理和殺蟲的工作流程
? Monitor and ensure that pest control program andschedules are carried out effectively.
監(jiān)督確保有效的進(jìn)行滅蟲工作的計(jì)劃及進(jìn)行
j???????Ensure that all Floormaster keys are surrendered and accounted for before going-off duty.
??? ?保持優(yōu)秀的個(gè)人形象及個(gè)人衛(wèi)生，以便給客人一個(gè)干凈整潔的印象，并為其他員工作榜樣。
k?????? Maintain good grooming and personal hygiene toproject a neat and tidy appearance to Hotel guest and set example tosubordinates.
???? 嚴(yán)格執(zhí)行酒店及房務(wù)部政策及流程，以確保員工高效，有用的完成他們的職責(zé)。
l????????Follow strictly allHotel and Housekeeping department policies and procedures to be ale performduties and responsibilities efficiently and effectively.
嚴(yán)格的遵守酒店和客房部的政策和流程來(lái)有效的發(fā)揮到工作中
m???? Maintain close coordination with otherdepartments of the hotel:
在酒店內(nèi)保持與其他部門的良好溝通與協(xié)作
? Minimize conflict through better communication
通過(guò)高效的溝通以減少矛盾的產(chǎn)
? Understand the difficulty and problems of otherdepartments.
???????????? 理解其他部門的困難及問(wèn)題
n?????? Emphasize good personal behaviour as perguidelines laid down in the employee handbook and promote the spirit of teamwork whenever and wherever possible
強(qiáng)調(diào)一些好的個(gè)人習(xí)慣作為員工的指導(dǎo)，并讓部門員工記錄在案，并隨時(shí)實(shí)踐集體協(xié)作精神
o?????? Reliever/assistthe Assistant Executive Housekeeper whenever required or during her absence dueto illness or whenever necessary.
當(dāng)行政客房副經(jīng)理休假以及任何必要情況下，能夠順利完成工作。
p?????? Prepare the monthly 15 minutes briefing accordingto the Brand Standard Audit standard to requirement.
????????? 根據(jù)酒店品牌要求，安排每月的15分鐘培訓(xùn)
JOB SPECIFICATION 職位要求:
Profile of Competency
工作任務(wù)
l Thorough knowledge on guestroom and bathroom
cleaning
對(duì)客房和浴室清潔的完全了解
l Through knowledge in makeup and turn down bed
procedure.
對(duì)清潔房間和夜床服務(wù)的完全了解
l Thorough knowledge in the proper use and
maintenance of housekeeping equipment.
對(duì)合理維護(hù)和使用客房用具的完全了解
l Extensive knowledge of floor, publicarea and linen/uniform
operations and management.
對(duì)樓層服務(wù)，公共區(qū)域及布草/制服，管理具備全面的知識(shí)
l? Should know how to prepare housekeeping budget
with minimal supervision.
了解如何準(zhǔn)備房務(wù)部的預(yù)算應(yīng)對(duì)成本控制
Language 語(yǔ)言
·???????
Chinese中文
·???????
Basic English英語(yǔ)
Education 教育
l? Preferably college level 大專學(xué)歷
NOTICE 注意:
The hotel business functions seven days a week,24 hours a day.? All associates mustrealize this fact and be aware that at all times it may be necessary to moveassociates from their accustomed shift as business demands.
同事須明了酒店是每周七天、 每天二十四小時(shí)運(yùn)轉(zhuǎn)的行業(yè)，因工作需要，上班的班次會(huì)隨時(shí)相應(yīng)調(diào)動(dòng)。
Management reserves the right to make changes tothis job description at its sole discretion and without advance notice.
管理層保留在沒(méi)有提前通知的情況下對(duì)工作描述變更的權(quán)利。
I have read and received a copy of the above description and fullyunderstand that violation of any of the stated responsibilities and duties isgrounds for disciplinary action.
我已閱讀及接收到上述的工作描述。我完全明白違反規(guī)定的職責(zé)將受到訓(xùn)戒
