· Supervise and direct Concierge Desk activities and Concierge staff
· 對禮賓部柜臺的活動和禮賓部服務人員實施監(jiān)督和指導
· Responsible for sorting and distributing guests and administrative mail and returning mail to the sender for forwarding mail
· 負責挑選和分發(fā)客人的信件及行政信件,并將無人接收的信件送返發(fā)信人
· Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests
· 提供客人可能感興趣的關于酒店所有服務、當?shù)孛麆?、餐館、醫(yī)生、觀光等方面的信息
· Be prepared to recommend first and foremost the hotel’s own Food and Beverage outlets before any other, making himself totally familiar with the operating times and each outlets benefits
· 最先向客人推薦本酒店的餐飲營業(yè)場所,熟知這些營業(yè)場所的營業(yè)時間和各自的特長
· Ensure the lobby is always kept in an orderly fashion and that ashtrays are kept clean
· 確保大廳始終保持整潔,煙灰缸始終干凈
· Coordinates the paging of guests in the lobby, Food & Beverage outlets, and where considered appropriate by the Management
· 在大廳、餐飲營業(yè)場所和其它管理層認為合適的地方協(xié)調對客人的呼叫工作
· Responsible for the maintenance of the hotel information directory (function board) and ensures that the information shown in current and accurate at all times
· 負責維護酒店信息簿(功能板),并確保所有信息的準確性和實效性
· Prepares efficient work schedule for Bell Services, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
· 在考慮酒店入住情況和預測以及大規(guī)模的團組活動,特別是關于提前或延遲到達及離店的情況的前提下,為行李服務部員工準備高效的工作計劃,安排節(jié)日和假日
· Ensures that all bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently
· 確保所有行李服務人員隨時保持衣著整潔,工作守時,并且能夠快速和高效的完成任務
· Handle problems associated with guests and liaise with department heads or executive management in the absence of the Front Office Manager.
· 處理與客人相關的問題,在前廳經(jīng)理缺席的情況下負責與各部門負責人或行政管理部門聯(lián)系
· Works with line manager and Human Resources on manpower planning and management needs
· 與上級領導和人力資源部一起進行人力規(guī)劃和管理需求
崗位要求
· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
· 擁有在與他人交往時大多數(shù)時間所使用的溝通技能;完全代表酒店,品牌和公司與顧客,員工和第三方交往的能力。
· Good writing skills
· 具有良好寫作技能
· Proficient in the use of Microsoft Office and Property Management System
· 熟練使用微軟辦公軟件和酒店管理系統(tǒng)
· Problem solving, motivating, organizational and training abilities
· 具有解決問題,激勵,組織和培訓能力