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Supervise the immediate subordinate(s) and represent the hotel within the designated market (special corporate / volume / national / corporate group / government). As a minimum, meet goals in room nights and revenue as set by Director of Sales.1.????????Maintain acomplete knowledge of all hotel services/features and hours of operation. 2.????????Maintain acomplete knowledge of and comply with all hotel and departmental policies andprocedures. 3.????????Maintain acomplete knowledge of the computer according to specifications.4.????????Access allfunctions of the computer according to specifications.5.????????Set upworkstation with necessary supplies and resource materials; maintaincleanliness throughout shift.6.????????Handle inquirycall according to departmental procedure.7.????????Handle guestcomplaints by following instant pacification procedures ensuring guest satisfaction.8.????????Promote positiverelations with guests and employees.9.????????Maintain a highlevel of knowledge in reference to The Ritz-Carlton product.10.????Maintain a highlevel of knowledge of the competition’s product.11.????Maintain goodrelations with counterparts at competing hotels; promote all Ritz-CarltonHotels whenever possible.12.????Design and workwithin the market plan. Maintain file database.13.????Ensure the salesworkforce meets solicitation and maintenance call requirements, makes outsidesales calls, handle all incoming inquiries.14.????Answer incomingphone calls in a pleasant manner, within two rings, using correct salutationsand Ritz-Carlton telephone etiquette.15.????Ensure the salesworkforce anticipates and responds to all customer needs within a timelymanner.16.????Process paperworkto other departments promptly. Complete all assigned paperwork within a timelymanner.17.????Follow up within-house guests who are part of the ERS program.18.????Plan and prepareappointments for sales trips and follow up in a timely manner.19.????Attend designatedtrade shows/sales trip.20.????Maintain a filebase of client information.