工作技能技巧要求:
1.
Ability to read, write, speak and understand the English language to communicate
effectively with guests and employees.
能有效的用英語溝通交流。
2.
Ability to access and accurately input information using a moderately complex computer system , including Hilton property management systems .
能快速有效的運(yùn)用電腦操作系統(tǒng), 包括希爾頓自有的管理系統(tǒng)(ONQ)。
3.
Interpersonal skills to provide overall guest satisfaction.
以較強(qiáng)的人際交往能力提高客人滿意度。
資歷要求:
1.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.
擅長于處理賓客關(guān)系,能快速有效的應(yīng)對(duì)各種問題。
2.
Ability to work under pressure and deal with stressful situations during busy periods.
能在強(qiáng)壓下勝任工作。
Preferred Qualifications 更高的資歷要求:
1.
2 or 3 years of related working experience prefered.
兩至三年相關(guān)工作經(jīng)驗(yàn)者優(yōu)先。