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1.Ensure that recipe cards, production schedules, plating guides, photographs are current and posted. 確保食譜卡、生產(chǎn)流程、擺放標(biāo)準(zhǔn)及圖片正確無誤并公布 2.?Check Micros printers on the line; ensure they are in working order and there is enough paper available for the shift. 檢查Micros打印機(jī)聯(lián)網(wǎng)；確保打印機(jī)工作正常并且紙張充足 3. Ensure that all staff prepare menu items following recipes and yield guides, according to department standards. 確保所有員工依據(jù)部門標(biāo)準(zhǔn)，按照食譜及收益指導(dǎo)制作菜品 4. Monitor performance of staff and ensure all procedures are completed to the department standards; rectify deficiencies with respective personnel. 督導(dǎo)員工的工作表現(xiàn)，確保所有工作流程按照部門標(biāo)準(zhǔn)完成；和相關(guān)人員一起糾正不足 5.?Work on line during service and assist wherever needed. 在服務(wù)有需要時(shí)于一線工作 6.?Be aware of any shortages and make arrangements before the item runs out. 意識(shí)到物品短缺并在物品用完之前做相應(yīng)安排 7. Ensure that F&B Service Staff are informed of 86'd items and amount of available menu specials throughout the meal period. 在用餐時(shí)段確保餐飲部員工得知菜牌上的可供應(yīng)及不可供應(yīng)菜品 8. Observe guest reactions and confer with service staff to ensure guest satisfaction. 觀察客人的反應(yīng)并與服務(wù)人員交流以確?？腿藵M意 9. Promote positive guest relations at all times. 在任何時(shí)刻倡導(dǎo)積極的客戶關(guān)系 10.Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry. 熟知酒店所有的服務(wù)/設(shè)施及當(dāng)?shù)氐穆糜尉包c(diǎn)/活動(dòng)以便能準(zhǔn)確回復(fù)客人的問詢 11. ?Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction. 監(jiān)督和處理客人投訴時(shí)全程跟進(jìn)，確保客人滿意 12. Conduct frequent walk throughs of each kitchen area and direct respective personnel to correct any deficiencies.? Ensure that quality and details are being maintained. 時(shí)常巡視每個(gè)廚房區(qū)域并指示相關(guān)人員改進(jìn)不足。確保保持產(chǎn)品品質(zhì)及細(xì)節(jié) 13. Inspect the cleanliness of the line, floor, all kitchen stations.? Direct staff to rectify any deficiencies. 檢查一線，樓層以及所有廚房區(qū)域的清潔衛(wèi)生。指導(dǎo)員工糾正不足 14. Ensure that staff maintain and strictly abide by state sanitation/health regulations and hotel requirements. 確保員工嚴(yán)格遵守衛(wèi)生/健康相關(guān)規(guī)定及酒店要求 15. Maintain proper storage procedures as specified by Health Department and hotel requirements. 依據(jù)衛(wèi)生部門和酒店要求保持適宜的倉儲(chǔ)程序 16. Instruct staff in the correct usage and care of all machinery in the kitchen operation, stressing safety. 引導(dǎo)員工正確使用和保養(yǎng)廚房的設(shè)備，強(qiáng)調(diào)安全 17. Complete work orders for maintenance repairs and submit to Engineering.? Contact Engineering directly for urgent repairs. 下發(fā)維修保養(yǎng)的工程單并遞送到工程部。緊急維修直接聯(lián)系工程部 18. Develop new menu items, test and write recipes. 開發(fā)新菜品，試味及寫食譜 19.Review sales and food cost daily; resolve any discrepancies with the Controller. 回顧日常銷售和食品成本；和成本控制一起解決差異