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1.?? Know how to use computer and support the office work if possible. 熟練掌握電腦，為管家部辦公室工作提供幫助。 2.?? Keep good communication with other departments. 同其他部門協(xié)調(diào)工作。 3.?? Train, motivate and evaluate team member. 培訓(xùn)并激勵(lì)員工，對(duì)他們的工作進(jìn)行評(píng)估。 4.?? Assist with maintaining up-to date team member records. 協(xié)助穩(wěn)定員工，控制流失率。 5.?? Ensure all work is done according to the department’s procedures and ensure the hotel’s regulations are being followed. 確保所有工作遵循管家部程序并確保酒店程序被遵守。 6.?? Deliver high quality service to guests. 提供高品質(zhì)的對(duì)客服務(wù)。 7.?? Ensure proper handling of Lost and Found. 確保恰當(dāng)?shù)奶幚砜腿说氖锱c招領(lǐng)。 8.?? Responsible for strict key control. 負(fù)責(zé)嚴(yán)格控制鑰匙領(lǐng)用程序。 9.?? Ensure guest needs and reasonable requests are met. 確?？腿诵枨笈c合理的要求被滿足。 10.? Seek opportunities to continually improve guest service, by reporting guest comments. 通過匯總客人的意見,尋找機(jī)會(huì)不斷發(fā)展對(duì)客服務(wù)。 11.? Take appropriate action to resolve guest complaints. 采取合適的行動(dòng)解決客人的抱怨。 12.? Promote the hotel and Hilton products and services. 促銷酒店與希爾頓的產(chǎn)品與服務(wù)。 13.? Access and use Housekeeping computer programs. 掌握和使用管家部電腦系統(tǒng)。 14.? Adhere to hotel cleaning and maintenance programs. 堅(jiān)持酒店的清潔和養(yǎng)護(hù)程序。 15.? Ensure a high level of cleaning is maintained in your work area. 保持維護(hù)所在工作區(qū)域的高度整潔。 16.? Ensure all reporting and servicing deadlines are met on a timely basis. 保證所有報(bào)告和服務(wù)都按時(shí)完成。 17.? Abide by the Hotel’s Policies and Procedures, Hilton Code of Business Conduct and the hotel’s team member Handbook. 遵守酒店的工作政策及程序，遵守希爾頓的商業(yè)行為規(guī)范以及員工手冊(cè)中的條款。 18.? Adhere to the hotel’s security and emergency policies and procedures. 堅(jiān)持酒店安全制度、緊急情況處理規(guī)定和程序。 19.? To ensure that all team members have a complete understanding of and adhere to the Hotel’s Team member Rules and Regulations. 確保員工充分的理解并遵守員工手冊(cè)內(nèi)容。 20.? The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要 ，該部門有權(quán)更改或補(bǔ)充該職位描述。 21.? Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的職責(zé)和被指派的職責(zé)。 22.? Ensure that assigned staff has reported to work; document any late or absent employees.? 確保員工匯報(bào)工作；記錄任何遲到及缺席員工. 23.? Coordinate breaks for assigned staff. 調(diào)整及協(xié)調(diào)員工的休息狀態(tài)。 24.? Prepare and distribute assignment sheets to assigned staff and review priorities.?????????????????????????????????????????????????????????????????????????????????????????????????????????????? ? 準(zhǔn)備及分配任務(wù)給指定員工并按優(yōu)先次序完成. 25.? Communicate additions or changes to the assignment sheets as they arise throughout the shift. Identify situations, which compromise the department's standards and delegate these tasks.?????????????????????????????????????????????????? ? 根據(jù)部門的需要補(bǔ)充或改進(jìn)工作安排。 26.? Check supply levels in storage closets. Complete requisition for additional supplies needed and submit to manager. 盤點(diǎn)庫房用品，并做補(bǔ)給物品申請(qǐng)給到經(jīng)理。 27.? Check Lobby Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems. Instruct designated personnel to correct deficiencies. 檢查公區(qū)服務(wù)員手推車的準(zhǔn)備情況，保持手推車的干凈整潔及解決機(jī)械相關(guān)問題，指導(dǎo)相關(guān)人員糾錯(cuò)。 28.? Inspect public areas/bathrooms, restaurants, fitness center, pool area, offices and service areas after being cleaned by Lobby Attendants, using designated checklists. Ensure that cleanliness and condition of each area meets designated standards. Directly contact respective personnel and relay any deficiencies to be corrected. 在樓層清潔員及大堂清潔員清掃過后檢查公共區(qū)域/浴室，健身中心，游泳池，辦公室及服務(wù)區(qū)域，利用指定的檢查清單。確保各個(gè)區(qū)域的清潔程度符合酒店標(biāo)準(zhǔn)。直接找到指定人員如遇需要校正之處。 29.? ?Assist Lobby Attendants with their job functions where needed to ensure optimum cleanliness and service standards for guests. 確保公區(qū)服務(wù)員以良好的清潔標(biāo)準(zhǔn)和服務(wù)標(biāo)準(zhǔn)為客人服務(wù)。 30.? ?Complete work orders for maintenance repairs and submit to Housekeeping Clerk. Contact Engineering directly for urgent repairs. 完成酒店維護(hù)維修單提交工作至辦公室協(xié)調(diào)員。在需緊急維修任務(wù)中直接同工程部取得聯(lián)系。 31.? Conduct training of staff as assigned. 為員工進(jìn)行培訓(xùn). 32.? Provide feedback on staff performance to manager. Report disciplinary problems to manager and participate in the counseling of employees. 向上級(jí)匯報(bào)員工表現(xiàn)反饋，向上級(jí)匯報(bào)員工紀(jì)律問題并參與員工討論過程。 33.? Document pertinent information in department logbook. 記錄相關(guān)信息在交接簿上。 34.? Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up action with manager and/or on-coming supervisor.????????????????????????????????????????????????????????????????????????????????????????????????????????????????? ? 在下班前完成所有文書工作.與上級(jí)經(jīng)理或即將上崗的主管交接需要跟進(jìn)的工作.