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【崗位職責(zé)】 1、負(fù)責(zé)編制餐飲部所需餐具和用具的年度預(yù)算。 2、根據(jù)各餐廳餐具的盤點情況，負(fù)責(zé)于采購部門溝通，提出器具購置計劃，保證及時補(bǔ)充餐具用具。 3、檢查和管理各點餐具的使用情況，分析造成損耗的原因，提出降低損耗的建議。 4、負(fù)責(zé)安排管事部員工的工作班次。 5、負(fù)責(zé)做好餐具用具的保管、發(fā)放、回收工作，負(fù)責(zé)廚房區(qū)域的環(huán)境衛(wèi)生。 6、負(fù)責(zé)對下屬員工的考勤考核工作，督導(dǎo)員工做好安全工作。 【崗位要求】 1、有較強(qiáng)的責(zé)任心,工作認(rèn)真踏實。 2、熟悉各種餐具用具的牌號、產(chǎn)地、特性及價格，懂得餐具用具的分類和保管方法。 3、熟悉各種洗滌劑和清潔劑的使用方法，熟悉常用的餐具洗滌設(shè)備及其操作方法，了解它們的維修保養(yǎng)方法。 4、具有XX以上的文化程度或同等學(xué)歷。 5、身體健康，精力充沛。

·???????Deliver Food and Beverageservice of high standard and in accordance with departmental standards andprocedures ·???????按照部門的規(guī)范和程序提供高標(biāo)準(zhǔn)的餐飲服務(wù)。 ·???????Communicates to his/hersuperior any difficulties, guest comments and other relevant information? ·???????與上級領(lǐng)導(dǎo)交流有關(guān)疑難，客人意見和其它相關(guān)信息。 ·???????Establishes and maintainseffective employee working relationships ·???????與員工建立并保持良好的工作關(guān)系。 ·???????Attends and participates indaily briefings and other meetings as scheduled ·???????參加和參與每日的例會和其它計劃好的會議。 ·???????Attends and participates intraining sessions as scheduled ·???????參加和參與計劃好的培訓(xùn)課程。 ·???????Prepares for service byensuring: ·???????確保部門的以下各項工作就緒為客人提供服務(wù)： o???Grooming is impeccable and inaccordance with ICHG personal presentation standards o???遵守洲際酒店集團(tuán)的個人儀表儀容規(guī)范著裝無可挑剔 o???Outlet equipment is clean o???設(shè)備干凈 o???Equipment is sorted and stored o???設(shè)備分類且存放好 o???Glassware is polished o???玻璃器皿擦亮 o???Flatware is polished o???擦亮餐具 o???China is clean o???清潔瓷器 o???Waiter stations are prepared o???準(zhǔn)備好服務(wù)臺 o???Cutlery is placed for buffetand table service o???擺放好自助餐桌上的餐具 o???Tables are set o???擺設(shè)好餐臺 o???Reservations are read andfamiliarized o???閱讀并熟悉預(yù)訂 o???Special occasions are ready o???準(zhǔn)備好特別活動 o???Music is on o???放音樂 o???Lighting is on o???開燈 o???Outlet is ready for service andguest comfort o???部門準(zhǔn)備就緒為客人提供舒適的服務(wù)。 o???Carries out effective serviceby ensuring: o???高效的提供服務(wù)： o???Guests are greeted and seated o???迎賓并安排客人就坐 o???Daily specials are explainedand upsold o???說明并推銷每日特價 o???Food orders are processedaccurately o???準(zhǔn)確的下餐單 o???Trays and tray jacks areeffectively used o???有效的利用托盤和托盤架 o???Food orders are taken quickly o???快速的為客人寫餐單 o???Payment methods are handledaccurately o???確的處理付款方法 o???Working areas are cleaned andre-set quickly o???快速的清潔工作區(qū)和重新布置 o???Bar is clean o???清潔的酒吧 o???Used ashtrays are regularlycleaned o???定時清理用過的煙灰缸 o???Guests are conversed with inrelation to the food and beverage products o???與客人談?wù)撚嘘P(guān)的餐飲產(chǎn)品 ·???????Carries out effective beverageservice by ensuring: ·???????通過確保以下內(nèi)容高效的提供飲品服務(wù)： o???Beverages are upsold andregularly replenished, abiding by responsible alcohol service regulations o???遵守酒精飲料服務(wù)歸定，推銷飲料并定時為客人續(xù)酒。 o???Converse with Guests aboutwine, advising the types and styles of wine, taking wine orders and servingwine o???與客人談?wù)撈咸丫?，建意葡萄酒的品種和風(fēng)格，寫單和為客人送酒 o???Promoting and selling cocktailsto guests o???向客人推銷雞尾酒 o???Making and presenting cocktails o???調(diào)配和裝飾雞尾酒 o???Coffee and tea is served hotand in accordance with standard o???按規(guī)范提供熱的咖啡和茶 ·???????Take appropriate action toresolve guest complaints ·???????正確處理客人的投訴。 ·???????Food and beverage stock isstored in relation to hotel procedures ·???????按照酒店的規(guī)定存儲餐飲存貨。 ·???????Performs related duties andspecial projects as assigned ·???????承擔(dān)相關(guān)的職責(zé)和安排的特別項目。

【崗位職責(zé)】 1、負(fù)責(zé)酒店酒吧區(qū)域的日常運(yùn)營工作，包括咖啡、飲品及輕食的制作與出品，確保產(chǎn)品特色、品質(zhì)符合酒店標(biāo)準(zhǔn)； 2、熟練掌握各類咖啡機(jī)及器具的操作，能夠獨立完成意式濃縮、手沖、拉花等咖啡制作工藝； 3、根據(jù)顧客需求推薦合適的咖啡及飲品，提供專業(yè)、友好的服務(wù)，提升顧客滿意度； 4、保持咖啡制作區(qū)域的整潔衛(wèi)生，嚴(yán)格執(zhí)行食品安全及衛(wèi)生管理制度； 5、協(xié)助管理咖啡原材料庫存，定期檢查設(shè)備運(yùn)行狀態(tài)，及時上報維修需求； 6、參與咖啡新品研發(fā)及菜單更新，提出創(chuàng)新建議以提升產(chǎn)品競爭力； 7、配合團(tuán)隊完成上級安排的其他相關(guān)工作。 【崗位要求】 1、熱愛咖啡行業(yè)，對咖啡文化有基本了解，愿意深入學(xué)習(xí)咖啡專業(yè)知識； 2、具備良好的學(xué)習(xí)能力和動手能力，有1-3年咖啡師工作經(jīng)驗； 3、工作細(xì)致認(rèn)真，責(zé)任心強(qiáng)，能夠適應(yīng)早晚班輪班制度； 4、具備良好的溝通能力和服務(wù)意識，能夠與顧客及同事有效協(xié)作； 5、身體健康，無食品行業(yè)從業(yè)禁忌癥，持有健康證者優(yōu)先； 6、有咖啡師相關(guān)資格證書或星級酒店工作經(jīng)驗者優(yōu)先考慮。

【崗位職責(zé)】 ·???????Effectively manage the restaurantoperation by implementing the following: ·???????有效的管理餐廳的日常工作，確保如下工作的執(zhí)行： o??? Oversee the Implementation of standards as detailed in thedepartmental standards and procedures manual o??? 監(jiān)督部門工作程序手冊中列出的各項規(guī)范的貫徹執(zhí)行。 o??? Enforce shift hand over procedures o??? 執(zhí)行交接班程序。 o??? Enforce correct bill paying procedures o??? 遵守正確的結(jié)賬程序。 o??? Conduct effective shift briefings ensuring all staff are aware ofVIPs, special occasions, daily specials; emphasis on up-selling certainproducts; etc o??? 有效的進(jìn)行交接班說明會，確保所有員工了解重要客人，特殊活動，每日特價，重點是推銷某些產(chǎn)品等。 o??? Encourage and motivate staff to provide optimum service during allshifts o??? 激勵在崗員工為客人提供卓越的服務(wù)。 ·???????Share recommendations and guestcomments to Chef and Food and Beverage Manager to reflect current customerprofile ·???????與廚師和餐飲經(jīng)理交流意見和客人的建議從而反應(yīng)當(dāng)前客人的情況。 ·???????Manage special amenities andspecial events ·???????特殊設(shè)施和活動的管理工作。 ·???????Anticipate market changes andreview operations when necessary ·???????有效的預(yù)測市場的變化，并在必要時審評運(yùn)營工作。 ·???????Conduct competitor analysis ·???????對競爭對手進(jìn)行分析。 ·???????Manage customer database andutilize effectively ·???????管理顧客數(shù)據(jù)庫并有效的加以使用。 ·???????Up-sell property facilities ·???????推銷酒店的設(shè)施。 ·???????Actively pursue cost savingmeasures ·???????積極的實行節(jié)約成本的措施。 ·???????Recycle wherever possible ·???????盡可能再利用能源。 ·???????Manage wage and beverage cost ·???????管理工資和飲料成本。 ·???????Forecasting ·???????進(jìn)行預(yù)測工作。 ·???????Stock control ·???????有效的控制存貨。 ·???????Analyze statistics and changeyour operations to reflect customer preferences ·???????分析統(tǒng)計數(shù)據(jù)，按照客人的喜好改變運(yùn)營方法。 ·???????Mix your own shift hours toensure you know what is happening in your department at all times (i.e. nights,days, week-ends and during the week, break, lunch and evening shifts) ·???????混合自己的輪班時間確保隨時了解部門內(nèi)發(fā)生的事情(如夜班，白班，周末和周一至周五班，間休，午餐時間和晚班)。 ·???????Conduct monthly staff meetingto ensure all management projects, policies, new product, staff movement …etc.are notified and documented.? During thistime, encourage comments and ideas from staff for the interest of room servicedepartment ·???????召開月度員工會議確保通知所有管理項目，規(guī)章，新產(chǎn)品，員工變動并記錄在案。 ·???????Enforce cleanliness of RoomService area and kitchen equipment and maintenance ·???????執(zhí)行客房送餐服務(wù)區(qū)域和廚房的清潔標(biāo)準(zhǔn)，并予以保持。 ·???????Make conversation to guestsduring their order and find out their likes and dislikes as well as buildingrapport ·???????在客人點餐時與客人交談，發(fā)現(xiàn)客人的喜好，同時建立友善的關(guān)系。 ·???????Maintain good relations withother members of Food and Beverage including Kitchen, Stewarding and ServiceOperations ·???????與餐飲部其它部分保持良好的工作關(guān)系，包括廚房，管事部和服務(wù)部門。 ·???????Actively participate indepartmental training and give support and feedback ·???????積極的參加部門培訓(xùn)并給予支持和反饋。 ·???????Ensure sufficient operationalequipment and linen ·???????確保備有充足的運(yùn)營設(shè)備和布巾。 ·???????Handle guest’s complaintsprofessionally ·???????專業(yè)的處理客人的投訴。 ·???????Handle guest’s complaintsprofessionally ·???????Report and document everysingle glitch in food and beverage immediately, to superiors, Executive Chefand other related Managers ·???????及時向上級領(lǐng)導(dǎo)，行政總廚和相關(guān)經(jīng)理匯報餐飲工作中發(fā)生的每次事故并予以記錄。 ·???????Works with Superior on manpower planning and managementneeds ·???????和上級領(lǐng)導(dǎo)一起進(jìn)行人力規(guī)劃和管理需求。 ·???????Works with Superior in the preparation and management ofthe Department’s budget ·???????和上級領(lǐng)導(dǎo)一起編制和管理部門預(yù)算。 ·???????To maintain a high customer service focus by approaching your job withthe customers always in mind. 在整個工作過程中，始終保持高度的客戶服務(wù)意識。 ·???????To be flexible, responding quickly and positively to changingrequirements including the performance. 具有極強(qiáng)的應(yīng)變能力, 反映迅速并以積極的態(tài)度面對要求的改變，包括任何工作要求的改變。 ·???????To maintain high team focus by showing co-operation and support tocolleagues in the pursuit of team goals. 具有極強(qiáng)的團(tuán)隊精神， 通過合作及對同事工作的支持達(dá)到團(tuán)隊的目標(biāo)。?????? ·???????To contribute ideas and suggestions to enhance operational/environmentalprocedures in the Hotel. 能夠提出對酒店的運(yùn)作及環(huán)境有益的意見或建議。 ·???????To actively promote the service and facilities of the Ramada Hotels toguests and suppliers of the hotel. 能夠積極的向客人及供應(yīng)商推薦酒店的服務(wù)及設(shè)施。 ·???????To perform all duties and responsibilities in a manner that ensures yoursafety and that of others in your workplace. 在工作過程中能夠做好本職工作，保證自己及其他人的安全。 ·???????To supervise the Catering roster on a daily basis and ensure it is inline with the changing business levels. Make any changes in order to achievethe F&B Team service standards and budget goals. 在生意變化的基礎(chǔ)上調(diào)整員工排班，同時人員的配置也需確保服務(wù)質(zhì)量及財務(wù)預(yù)算。 ·???????Control the allocated labour for each shift to ensure that customerexpectations are met whilst achieving the desired labour cost. 管理每個班次所安排的人力資源，在一定人力資源的基礎(chǔ)上滿足客人的期望。 ·???????Assist the restaurant managers with training all staff for ‘inductiontraining’ and ‘on the job training’. 協(xié)助餐廳經(jīng)理進(jìn)行就職培訓(xùn)，及在職培訓(xùn)。 ·???????Offer staff constructive feedback about their performance after everyshift in an aim to develop their skills and confidence. 為了提高員工的工作技能及自信心，在每個班次的工作之后總結(jié)他們的工作表現(xiàn)。 ·???????Provide leadership and direction for all staff while on duty by offeringprofessional skills and leading by example. 通過體現(xiàn)自身的專業(yè)素質(zhì)，為餐廳的其他員工樹立良好榜樣。 ·???????Be aware of the restaurant & overall F&B targets for food,beverage, payroll & general expense costs. 了解整個餐飲部的食品，飲料，工資成本及其他雜項目成本的預(yù)算。

工作職責(zé) ·???????Effectively manage therestaurant by ensuring the following: ·???????有效管理餐廳的日常工作，確保日下工作正常進(jìn)行： o???Oversee the Implementation ofstandards as detailed in the departmental standards and procedures manual o???監(jiān)督部門工作標(biāo)準(zhǔn)和程序手冊中列出的各項規(guī)范的貫徹執(zhí)行。 o???Adhere to opening and closingprocedures o???遵守開始營業(yè)和結(jié)束營業(yè)的程序。 o???Adhere to bill payingprocedures o???遵守規(guī)定的結(jié)賬程序。 o???Conduct effective shiftbriefings ensuring all staff are aware of VIPs, special occasions, dailyspecials; emphasis on upselling certain products; etc. o???有效的進(jìn)行交接班說明會，確保所有員工了解重要客人，特殊活動，每日特價，重點是推銷某些產(chǎn)品等。 o???Personally meet and farewell aminimum of 80% of your customers o???親自迎送80%以上的客人。 o???Encourage and motivate staff toprovide optimum service during all shifts o???激勵在崗員工為客人提供卓越的服務(wù)。 ·???????Share recommendations and guestcomments to Chef and Food and Beverage Manager to reflect current customerprofile ·???????與廚師和餐飲經(jīng)理交流意見和客人的建議從而反應(yīng)當(dāng)前客人的情況。 ·???????Develop and implementPromotions Calendar for F&B products in restaurant ·???????在餐廳制定和執(zhí)行餐飲產(chǎn)品促銷活動日歷。 ·???????Manage special event concepts ·???????特別活動的概念管理工作。 ·???????Anticipate market changes andreview operations when necessary ·???????善于預(yù)測市場的變化情況，并在必要時審評運(yùn)營工作。 ·???????Conduct competitor analysis ·???????對競爭對手進(jìn)行分析。 ·???????Create positive publicityopportunities ·???????創(chuàng)造良好的公眾宣傳機(jī)會。 ·???????Manage customer database andutilize effectively ·???????管理顧客數(shù)據(jù)庫并有效的加以使用。 ·???????Up-sell property facilities ·???????推銷酒店的設(shè)施。 ·???????Actively pursue cost savingmeasures ·???????積極的實行節(jié)約成本的方法。 ·???????Recycle wherever possible ·???????盡可能再利用能源。 ·???????Liaise with Sales Managerduring tender process to obtain new accounts; Food and Beverage specific ·???????在競標(biāo)過程中與銷售經(jīng)理密切合作爭取新的客戶；特別是餐飲部門的客戶。 ·???????Manage wage and beverage cost ·???????管理工資和飲料成本。 ·???????Forecasting ·???????進(jìn)行預(yù)測工作。 ·???????Stock control ·???????有效的控制存貨。 ·???????Analyse food and beveragestatistics through point of sale system ·???????通過銷售點銷售系統(tǒng)分析餐飲統(tǒng)計數(shù)據(jù)。 ·???????Works with Superior on manpower planning and managementneeds ·???????和上級領(lǐng)導(dǎo)一起進(jìn)行人力規(guī)劃和管理需求。 ·???????Works with Superior in the preparation and management ofthe Department’s budget ·???????和上級領(lǐng)導(dǎo)一起編制和管理部門預(yù)算。 ·???????Moves throughout facility and kitchen areas to visually monitor and takecorrective action to ensure food quality and service standards are met.Verifies temperatures, judges’ appearance and taste of products, and checkspreparation methods to determine quality. Provides guidance for improvement andimplements necessary adjustments for consistency. 注意監(jiān)測所有設(shè)施和整個廚房區(qū)域，并采取適當(dāng)?shù)男袆右源_保食品質(zhì)量和服務(wù)水平得到滿足。保證產(chǎn)品的溫度，出品和口感，制備方法和檢查，以確定品質(zhì)。 ·???????Responsible for ensuring compliance with all policies and proceduresthat relate to the restaurant as well as all local, state and federal laws andregulations; responsible for ensuring cleanliness and proper sanitationof all work and service areas. 有責(zé)任確保餐廳所有的政策和程序都符合當(dāng)?shù)卣酥羾业囊?guī)定。負(fù)責(zé)確保餐廳的清潔和所有工作和服務(wù)區(qū)域的衛(wèi)生。 ·???????To maintain a high customer service focus by approaching your job withthe customers always in mind. 在整個工作過程中，始終保持高度的客戶服務(wù)意識 ·???????To have a positive impact, taking personal responsibility and initiativeto resolve issues, always clearly communicating with both customers andcolleagues. 保持積極的工作態(tài)度，做好本職工作，并且主動解決問題，能夠始終清晰的與客人或同事進(jìn)行交流。 ·???????To be motivated and committed, approaching all tasks with enthusiasm andseizing opportunities to learn new skills or knowledge in order to improve yourpersonal performance. 具有積極合作的精神， 以極其熱心的態(tài)度對待所有的工作，并且樂于借助一切機(jī)會學(xué)習(xí)新技能以便于改進(jìn)自己的工作表現(xiàn)。 ·???????To be flexible, responding quickly and positively to changingrequirements including the performance. 具有極強(qiáng)的應(yīng)變能力, 反映迅速并以積極的態(tài)度面對要求的改變，包括任何工作要求的改變。 ·???????To maintain high team focus by showing co-operation and support tocolleagues in the pursuit of team goals. 具有極強(qiáng)的團(tuán)隊精神， 通過合作及對同事工作的支持達(dá)到團(tuán)隊的目標(biāo)。 ·???????To contribute ideas and suggestions to enhance operational/environmentalprocedures in the Hotel. 能夠提出對酒店的運(yùn)作及環(huán)境有益的意見或建議。 ·???????To perform all duties and responsibilities in a manner that ensures yoursafety and that of others in your workplace. 在工作過程中能夠做好本職工作，保證自己及其他人的安全。

【崗位職責(zé)】 1、負(fù)責(zé)酒店餐飲前廳部的接待和管理工作，熟知餐飲前廳服務(wù)設(shè)施的功能，處于完好狀態(tài)。 2、熟知熟記萬豪旗下福朋喜來登酒店關(guān)于餐飲服務(wù)方面的品牌要求； 3、做好餐飲前廳服務(wù)員的培訓(xùn)+檢核的工作，確保人才隊伍的服務(wù)質(zhì)量達(dá)標(biāo)。 4、督導(dǎo)下屬部門主管，委派工作任務(wù)，明確崗位責(zé)任，隨時調(diào)整工作部署。 5、保持良好的客際關(guān)系，能獨立有效地處理賓客投訴。 6、協(xié)助酒店與更高一級領(lǐng)導(dǎo)處理突發(fā)事件。 【崗位要求】 1、大專及以上學(xué)歷，有同崗位工作經(jīng)驗2年以上。 2、熟悉酒店前廳的經(jīng)營管理工作，具有較強(qiáng)的工作責(zé)任感和敬業(yè)精神。 3、督導(dǎo)餐飲前廳員工服務(wù)質(zhì)量標(biāo)準(zhǔn)、操作流程標(biāo)準(zhǔn)并對餐飲前廳部各項工作實施全面監(jiān)管。 4、有效貫徹、落實并完成部門制訂的每月工作計劃。 5、有較強(qiáng)的協(xié)調(diào)管理能力，具有一定的銷售能力。 6、全面掌握餐飲前臺收銀方面的財務(wù)基礎(chǔ)知識，能處理日常服務(wù)環(huán)節(jié)中所涉及到的財務(wù)方面的問題。

·???????Meet and greet all guests, andpotential guests, at the front of the Restaurant by ensuring the following: ·???????在餐廳的前部迎接所有賓客和有可能的賓客，確保完成以下工作： o???Ensure the restaurant is readyto receive guests prior to opening and that both wait staff and tables areready in line with opening standards o???確保在開始營業(yè)前餐廳準(zhǔn)備就緒，侍應(yīng)生和餐桌服務(wù)員都遵守開始營業(yè)規(guī)范。 o???Ensure restaurant operatingequipment is clean and in working order o???確保餐廳運(yùn)營設(shè)備的清潔并正常工作。 o???Maintaining impeccable uniformand personal presentation standards in accordance with hotel policy o???按照酒店的規(guī)定保持工服和個人儀表的高標(biāo)準(zhǔn)。 o???Welcoming guests to theRestaurant, by using the Restaurant name o???迎客人光臨餐廳，使用餐廳的名稱。 o???Inquiring if they have areservation and noting it in the reservation book if they do o???詢問客人是否有預(yù)訂，如有預(yù)定在預(yù)訂冊上做記錄。 o???Creating a reservation for themwith their dining preferences if they do not and noting it in the reservationbook o???為客人登記預(yù)訂并注有用餐喜好，如客人沒有預(yù)訂則在預(yù)訂冊上記錄。 o???Being attentive to guestrequests o???周到的滿足客人要求。 ·???????Escort guests to theirpreferred table or reserved table and seat guests according to restaurantstandards ·???????陪同客人前往喜歡的餐臺或預(yù)訂的餐臺，按餐廳標(biāo)準(zhǔn)安排客人就坐。 ·???????Take telephone bookings anddocument in the Reservation book according to restaurant standards ·???????接聽電話訂位并按餐廳的規(guī)范在預(yù)訂冊上記錄。 ·???????Train wait staff and bus staffin hostess standards ·???????按領(lǐng)位員的標(biāo)準(zhǔn)培訓(xùn)員工。 ·???????Be attentive to guests andresolve their complaints where possible, reporting all incidents to yourSupervisor ·???????周到的為客人服務(wù)，并盡可能解決客人的投訴，向上級領(lǐng)到報告所有事件。 ·???????Maintain responsibility ofcleanliness of hostess stations ·???????保持迎賓臺的清潔。 ·???????Maintain responsibility ofcleanliness of all menus and drink menus ·???????保持所有菜單和飲料單的清潔。 ·???????Assist with beverage service ·???????協(xié)助飲料服務(wù)。 ·???????Assist with food service ·???????協(xié)助食品服務(wù)。 ·???????Maintain detailed knowledge ofmenu, including daily specials ·???????對菜單有具體的了解，包括每日特價。 ·???????Ensure tables are clearedquietly and efficiently ·???????確保迅速且高效的清理餐桌。 ·???????Carry food and beverage traysin a safe manner to minimize breakages ·???????安全的舉餐盤使破損將到最低。 ·???????Complete dockets accurately andclearly ·???????準(zhǔn)確和清楚的填寫收據(jù)。 ·???????Maintain current information onall general activities of the hotel ·???????了解當(dāng)前酒店所有的活動。 ·???????Provide leadership and direction for all staff while on duty by offeringprofessional skills and leading by example. 通過體現(xiàn)自身的專業(yè)素質(zhì)，為餐廳的其他員工樹立良好榜樣。 ·???????Being aware of potential highs and lows in the business. 了解生意潛在的增長或減低的態(tài)勢。 ·???????Identify and communicate potential sales leads to manager. 能夠意識到潛在的銷售并向經(jīng)理匯報。

·???????Deliver Food and Beverageservice of high standard and in accordance with departmental standards andprocedures ·???????按照部門的規(guī)范和程序提供高標(biāo)準(zhǔn)的餐飲服務(wù)。 ·???????Communicates to his/hersuperior any difficulties, guest comments and other relevant information? ·???????與上級領(lǐng)導(dǎo)交流有關(guān)疑難，客人意見和其它相關(guān)信息。 ·???????Establishes and maintainseffective employee working relationships ·???????與員工建立并保持良好的工作關(guān)系。 ·???????Show commitment and ability to develop into Food& Beverage Department as next role 展示自己的能力并設(shè)定發(fā)展的目標(biāo) ·???????Attends and participates indaily briefings and other meetings as scheduled ·???????參加和參與每日的例會和其它計劃好的會議。 ·???????Attends and participates intraining sessions as scheduled ·???????參加和參與計劃好的培訓(xùn)課程。 ·???????Prepares for service byensuring: ·???????確保部門的以下各項工作就緒為客人提供服務(wù)： o???Grooming is impeccable and inaccordance with ICHG personal presentation standards o???遵守洲際酒店集團(tuán)的個人儀表儀容規(guī)范著裝無可挑剔 o???Outlet equipment is clean o???設(shè)備干凈 o???Equipment is sorted and stored o???設(shè)備分類且存放好 o???Glassware is polished o???玻璃器皿擦亮 o???Flatware is polished o???擦亮餐具 o???China is clean o???清潔瓷器 o???Waiter stations are prepared o???準(zhǔn)備好服務(wù)臺 o???Cutlery is placed for buffetand table service o???擺放好自助餐桌上的餐具 o???Tables are set o???擺設(shè)好餐臺 o???Reservations are read andfamiliarized o???閱讀并熟悉預(yù)訂 o???Special occasions are ready o???準(zhǔn)備好特別活動 o???Music is on o???放音樂 o???Lighting is on o???開燈 o???Outlet is ready for service andguest comfort o???酒吧準(zhǔn)備就緒為客人提供舒適的服務(wù)。 o???Carries out effective serviceby ensuring: o???高效的提供服務(wù)： o???Guests are greeted and seated o???迎賓并安排客人就坐 o???Daily specials are explainedand upsold o???說明并推銷每日特價 o???Food orders are processedaccurately o???準(zhǔn)確的下餐單 o???Trays and tray jacks areeffectively used o???有效的利用托盤和托盤架 o???Food orders are taken quickly o???快速的為客人寫餐單 o???Payment methods are handledaccurately o???確的處理付款方法 o???Working areas are cleaned andre-set quickly o???快速的清潔工作區(qū)和重新布置 o???Bar is clean o???清潔的酒吧 o???Used ashtrays are regularlycleaned o???定時清理用過的煙灰缸 o???Guests are conversed with inrelation to the food and beverage products o???與客人談?wù)撚嘘P(guān)的餐飲產(chǎn)品 ·???????Carries out effective beverageservice by ensuring: ·???????通過確保以下內(nèi)容高效的提供飲品服務(wù)： o???Beverages are upsold andregularly replenished, abiding by responsible alcohol service regulations o???遵守酒精飲料服務(wù)歸定，推銷飲料并定時為客人續(xù)酒。 o???Converse with Guests aboutwine, advising the types and styles of wine, taking wine orders and servingwine o???與客人談?wù)撈咸丫?，建意葡萄酒的品種和風(fēng)格，寫單和為客人送酒 o???Promoting and selling cocktailsto guests o???向客人推銷雞尾酒 o???Making and presenting cocktails o???調(diào)配和裝飾雞尾酒 o???Coffee and tea is served hotand in accordance with standard o???按規(guī)范提供熱的咖啡和茶 ·???????Take appropriate action toresolve guest complaints ·???????正確處理客人的投訴。 ·???????Food and beverage stock isstored in relation to hotel procedures ·???????按照酒店的規(guī)定存儲餐飲存貨。 ·???????Performs related duties andspecial projects as assigned ·???????承擔(dān)相關(guān)的職責(zé)和安排的特別項目。

1. 顧客服務(wù) - 熱情接待顧客，引導(dǎo)入座，遞送菜單并介紹菜品特色。 2. 餐前準(zhǔn)備與清潔維護(hù) - 整理餐桌、擺放餐具、補(bǔ)充調(diào)料及紙巾等用品。 - 保持餐廳環(huán)境整潔，包括地面、桌椅、餐具的清潔衛(wèi)生。 - 協(xié)助后廚進(jìn)行簡單的備餐工作（如擺盤、分裝小食）。 3. 菜品與酒水知識 - 熟悉菜單內(nèi)容、食材構(gòu)成及口味特點，能向顧客推薦菜品。 - 掌握酒水、飲料的種類及飲用方式，協(xié)助顧客選擇搭配。 4. 收銀與結(jié)算 - 核對賬單金額，處理現(xiàn)金或電子支付，確保賬目無誤。 - 協(xié)助顧客打包剩余菜品，禮貌送客。 5. 團(tuán)隊協(xié)作與應(yīng)急處理 - 配合廚房、傳菜員等其他崗位，確保服務(wù)流程順暢。 - 妥善處理顧客投訴或突發(fā)情況（如菜品問題），及時反饋上級。 --- 二、任職要求 1. 基本條件 - 年齡18-45歲，身體健康（需持有健康證）。 - 學(xué)歷不限，初中及以上文化程度優(yōu)先。 2. 技能與經(jīng)驗 - 有餐飲服務(wù)經(jīng)驗者優(yōu)先，無經(jīng)驗可培訓(xùn)上崗。 - 具備基礎(chǔ)計算能力，能熟練使用點單系統(tǒng)或收銀設(shè)備。 3. 個人素質(zhì) - 服務(wù)意識強(qiáng)：耐心、熱情、主動，能適應(yīng)高強(qiáng)度工作。 - 溝通能力：語言表達(dá)清晰，能與團(tuán)隊和顧客有效溝通。 - 應(yīng)變能力：能靈活處理顧客需求或矛盾。 4. 其他要求 - 能適應(yīng)周末及節(jié)假日工作。 - 注重儀表，保持個人衛(wèi)生，無紋身（部分高端餐廳要求）。

·???????Deliver Food and Beverageservice of high standard and in accordance with departmental standards andprocedures ·???????按照部門的規(guī)范和程序提供高標(biāo)準(zhǔn)的餐飲服務(wù)。 ·???????Communicates to his/hersuperior any difficulties, guest comments and other relevant information? ·???????與上級領(lǐng)導(dǎo)交流有關(guān)疑難，客人意見和其它相關(guān)信息。 ·???????Establishes and maintainseffective employee working relationships ·???????與員工建立并保持良好的工作關(guān)系。 ·???????Show commitment and ability to develop into Food& Beverage Department as next role 展示自己的能力并設(shè)定發(fā)展的目標(biāo) ·???????Attends and participates indaily briefings and other meetings as scheduled ·???????參加和參與每日的例會和其它計劃好的會議。 ·???????Attends and participates intraining sessions as scheduled ·???????參加和參與計劃好的培訓(xùn)課程。 ·???????Prepares for service byensuring: ·???????確保部門的以下各項工作就緒為客人提供服務(wù)： o???Grooming is impeccable and inaccordance with ICHG personal presentation standards o???遵守洲際酒店集團(tuán)的個人儀表儀容規(guī)范著裝無可挑剔 o???Outlet equipment is clean o???設(shè)備干凈 o???Equipment is sorted and stored o???設(shè)備分類且存放好 o???Glassware is polished o???玻璃器皿擦亮 o???Flatware is polished o???擦亮餐具 o???China is clean o???清潔瓷器 o???Waiter stations are prepared o???準(zhǔn)備好服務(wù)臺 o???Cutlery is placed for buffetand table service o???擺放好自助餐桌上的餐具 o???Tables are set o???擺設(shè)好餐臺 o???Reservations are read andfamiliarized o???閱讀并熟悉預(yù)訂 o???Special occasions are ready o???準(zhǔn)備好特別活動 o???Music is on o???放音樂 o???Lighting is on o???開燈 o???Outlet is ready for service andguest comfort o???酒吧準(zhǔn)備就緒為客人提供舒適的服務(wù)。 o???Carries out effective serviceby ensuring: o???高效的提供服務(wù)： o???Guests are greeted and seated o???迎賓并安排客人就坐 o???Daily specials are explainedand upsold o???說明并推銷每日特價 o???Food orders are processedaccurately o???準(zhǔn)確的下餐單 o???Trays and tray jacks areeffectively used o???有效的利用托盤和托盤架 o???Food orders are taken quickly o???快速的為客人寫餐單 o???Payment methods are handledaccurately o???確的處理付款方法 o???Working areas are cleaned andre-set quickly o???快速的清潔工作區(qū)和重新布置 o???Bar is clean o???清潔的酒吧 o???Used ashtrays are regularlycleaned o???定時清理用過的煙灰缸 o???Guests are conversed with inrelation to the food and beverage products o???與客人談?wù)撚嘘P(guān)的餐飲產(chǎn)品 ·???????Carries out effective beverageservice by ensuring: ·???????通過確保以下內(nèi)容高效的提供飲品服務(wù)： o???Beverages are upsold andregularly replenished, abiding by responsible alcohol service regulations o???遵守酒精飲料服務(wù)歸定，推銷飲料并定時為客人續(xù)酒。 o???Converse with Guests aboutwine, advising the types and styles of wine, taking wine orders and servingwine o???與客人談?wù)撈咸丫?，建意葡萄酒的品種和風(fēng)格，寫單和為客人送酒 o???Promoting and selling cocktailsto guests o???向客人推銷雞尾酒 o???Making and presenting cocktails o???調(diào)配和裝飾雞尾酒 o???Coffee and tea is served hotand in accordance with standard o???按規(guī)范提供熱的咖啡和茶 ·???????Take appropriate action toresolve guest complaints ·???????正確處理客人的投訴。 ·???????Food and beverage stock isstored in relation to hotel procedures ·???????按照酒店的規(guī)定存儲餐飲存貨。 ·???????Performs related duties andspecial projects as assigned ·???????承擔(dān)相關(guān)的職責(zé)和安排的特別項目。

·???????Prepares kitchen equipment foruse ·???????準(zhǔn)備廚房設(shè)備以便使用 ·???????Assembles and prepareingredients for menu items ·???????為菜單上的項目安排準(zhǔn)備原料 ·???????Prepares simple food items ·???????準(zhǔn)備簡單的食品 ·???????Prepares food for service ·???????準(zhǔn)備食品為客人服務(wù) ·???????Portions and plates food ·???????將食品切片并置于盤子上 ·???????Assists with checking andreceiving goods ·???????協(xié)助檢查和接收貨物 ·???????Store goods ·???????儲存貨物 ·???????Maintain storage areas ·???????管理儲存區(qū) ·???????Clean and store equipment ·???????清潔和儲存設(shè)備 ·???????Clean premises ·???????清潔房屋 ·???????Handle waste and linen ·???????處理垃圾和布草 ·???????Maintain a hygienic kitchen ·???????保持廚房衛(wèi)生 ·???????Cleans kitchen and equipment ·???????清潔廚房和設(shè)備 ·???????Maintain high standards ofpersonal hygiene ·???????保持高度的個人衛(wèi)生 ·???????Attends to all briefings ·???????參加所有說明會 ·???????Participates in training ·???????參加培訓(xùn)活動

·???????Cleaning, checking andmaintaining of dishwashing machines to a good condition and in continualworking order ·???????對洗碗機(jī)進(jìn)行清潔和檢查，并保持其良好狀況和正常運(yùn)轉(zhuǎn)。 ·???????Assist the chefs withpreparation and/or general kitchen duties ·???????協(xié)助廚師進(jìn)行飯菜烹調(diào)工作和一般性的廚房工作。 ·???????Work in accordance with thedaily production schedule ·???????按照每日生產(chǎn)量計劃進(jìn)行工作。 ·???????Ensure a constant andsufficient supply of equipment and clean utensils to all outlets at all times ·???????確保始終向所有營業(yè)場所提供足夠的設(shè)備和干凈的器皿。 ·???????Collection of all garbage andmaintain the cleanliness of bins and garbage room at all times ·???????收集垃圾并保持垃圾桶和廢物間的清潔。 ·???????Maintain the cleanliness andconduct regular checks on the staff dining area to ensure it is clean, tidy andreplenished ·???????保持清潔，并定期對員工就餐區(qū)域進(jìn)行檢查，以確保其整潔和物品供應(yīng)。 ·???????Mise en Place and foodpreparation ·???????開餐準(zhǔn)備和飯菜烹調(diào)。 ·???????Assist with Food presentation ·???????協(xié)助食物裝盤工作。 ·???????Assist with the receival andstorage of goods ·???????協(xié)助接收和儲存貨物 。 ·???????Maintain hygienic standards andpractices ·???????堅持衛(wèi)生標(biāo)準(zhǔn)和規(guī)定。 ·???????Actively pursuing cost savingmeasures ·???????積極采取節(jié)省成本的措施。 ·???????Recycle where-ever possible ·???????盡可能進(jìn)行資源再利用。 ·???????Work in line with businessneeds ·???????按業(yè)務(wù)要求開展工作。

·???????Prepares, cooks, serves andstores the following dishes: ·???????進(jìn)行以下飯菜的制作、烹飪、上餐和存儲工作： o???Appetizers, Savories, Saladsand Sandwiches o???開胃菜、小菜、沙拉和三明治 o???Sauces o???調(diào)味汁 o???hot and cold o???熱的和冷的 o???Eggs, Vegetables, Fruit, Riceand Farinaceous Dishes o???蛋、蔬菜、水果、米飯和谷粉制品 o???Poultry and Game dishes o???禽類和野味 ·???????Meat dishes ·???????葷菜 o???meat marinades o???腌肉 o???carve meats o???割肉 ·???????Fish and shell fish ·???????水產(chǎn)品 o???sauces for fish and shell fish o???水產(chǎn)品用醬 o???garnishing? techniques and methods of service for fish o???對魚進(jìn)行裝飾的技巧和方法 ·???????Pastry, cakes and yeast goods ·???????面點、蛋糕和發(fā)酵食品 o???petits fours o???法式小點心 o???desserts o???甜點 ·???????Hot and cold deserts ·???????冷、熱甜點 o???Decorate, portion and present o???裝飾、切片和裝盤 ·???????Plates and Terrines ·???????肝醬和肉醬 ·???????Chinese Regional Dishes ·???????中國地方菜 ·???????Asian Desserts ·???????亞洲甜點 o???Produces a range of liquid andsolid deserts o???制作各種液體和固定甜點 o???Produces and presents a rangeof steamed sweet rice based desserts o???制作各種蒸甜米飯和甜點并裝盤 o???Produces baked desserts o???制作烤制甜點 ·???????Dim Sum ·???????點心 o???Produces sweet and savoury dimsum o???制作甜咸點心 o???Produces deep fried dim sum o???制作油炸點心 o???Produces baked dumpling o???制作烤制的餃子 o???Produces a range of bakeddesserts o???制作各種烘烤甜點 ·???????Buffet Food ·???????自助餐 o???Prepares and presents food forbuffets o???制作和擺放自助餐 o???Prepares and presents dessertsfor buffets o???制作和擺放自助餐甜品 o???Stores buffet items o???儲存自助餐食品 ·???????Communicates politely anddisplay courtesy to guests and internal customers ·???????與客人和內(nèi)部客戶禮貌、友好的交流 。 ·???????Provides direction to theKitchen helpers, including Cooks, Kitchen Attendants and Stewards ·???????指導(dǎo)廚房幫手，包括廚師、廚房服務(wù)員和管事的工作。 ·???????Communicates to his/hersuperior any difficulties, guest or internal customer comment and otherrelevant information? ·???????與上級交流疑難問題，客人或內(nèi)部客戶的意見以及其它相關(guān)信息 。 ·???????Establishes and maintainseffective employee working relationships ·???????與員工建立并保持良好的工作關(guān)系 。 ·???????Attends and participates indaily briefings and other meetings as scheduled ·???????按計劃參加并參與每日例會及其它會議。 ·???????Attends and participates intraining sessions as scheduled ·???????按計劃參加培訓(xùn)活動 。 ·???????Prepares in advance food,beverage, material and equipment needed for the service ·???????事先準(zhǔn)備服務(wù)所需的食品、飲料、材料和設(shè)備。 ·???????Cleans and re-sets his/herworking area ·???????清潔并整理工作區(qū)域。 ·???????Implements the hotel anddepartment regulations, policies and procedures including but not limited to: ·???????實施酒店和部門的規(guī)定、政策和工作程序，包括但不限于： ? o???House Rules and Regulation o???酒店的規(guī)則和規(guī)定 o???Health and Safety o???健康和安全 o???Grooming o???儀表儀容 o???Quality o???質(zhì)量 o???Hygiene and Cleanliness o???衛(wèi)生和清潔 ·???????Performs related duties andspecial projects as assigned 執(zhí)行被分派的相關(guān)任務(wù)和特殊項目

【崗位職責(zé)】 1、負(fù)責(zé)酒店餐廳及宴會廚房的日常菜品制作，確保出品質(zhì)量符合酒店標(biāo)準(zhǔn)； 2、根據(jù)菜單要求，高效完成食材準(zhǔn)備、烹飪及擺盤工作； 3、協(xié)助研發(fā)新菜品，定期更新菜單，提升顧客用餐體驗； 4、嚴(yán)格遵守食品安全與衛(wèi)生標(biāo)準(zhǔn)，保持廚房環(huán)境整潔有序； 5、合理控制食材成本，減少浪費，協(xié)助管理廚房庫存； 6、配合團(tuán)隊完成大型宴會或活動的餐飲服務(wù)需求； 7、定期維護(hù)和保養(yǎng)廚房設(shè)備，確保其正常運(yùn)轉(zhuǎn)。 【崗位要求】 1、熱愛烹飪行業(yè)，對菜品制作有熱情和創(chuàng)意； 2、具備基礎(chǔ)的刀工、火候掌握及調(diào)味技能，能獨立完成常見菜式； 3、了解食品安全及衛(wèi)生規(guī)范，持有健康證優(yōu)先； 4、具備團(tuán)隊協(xié)作精神，能適應(yīng)快節(jié)奏工作環(huán)境； 5、學(xué)習(xí)能力強(qiáng)，愿意接受新菜品和烹飪技術(shù)的培訓(xùn)； 6、能適應(yīng)輪班制工作，包括周末及節(jié)假日； 7、有酒店或餐飲行業(yè)工作經(jīng)驗者優(yōu)先，無經(jīng)驗者可提供培訓(xùn)。

一、菜品制作與質(zhì)量把控 1.?嚴(yán)格遵循酒店菜品的烹飪標(biāo)準(zhǔn)與操作流程，負(fù)責(zé)熱菜、涼菜、主食等各類菜品的烹制工作，確保每一道菜品的色、香、味、形達(dá)到規(guī)定要求，保證出品質(zhì)量穩(wěn)定。 2.?根據(jù)每日訂餐和客流量情況，合理安排烹飪節(jié)奏，高效完成菜品制作任務(wù)，確保出餐及時，滿足顧客用餐需求。 3.?對于特殊客人的飲食需求（如忌口、過敏等）或個性化訂單，認(rèn)真對待，嚴(yán)格按照要求制作菜品，避免差錯。 二、食材處理與管理 1.?協(xié)助完成食材的驗收工作，對不符合質(zhì)量標(biāo)準(zhǔn)的食材及時上報，拒絕使用變質(zhì)、過期或劣質(zhì)食材。 2.?負(fù)責(zé)食材的清洗、切割、腌制等預(yù)處理工作，嚴(yán)格按照規(guī)格和要求操作，保證食材處理的準(zhǔn)確性和統(tǒng)一性，同時合理利用食材，減少浪費。 3.?了解各類食材的儲存條件和保質(zhì)期，按照“先進(jìn)先出”原則合理存放食材，定期檢查庫存食材狀態(tài)，發(fā)現(xiàn)問題及時處理，防止食材變質(zhì)和損耗。 三、廚房設(shè)備使用與維護(hù) 1.?正確操作和使用廚房內(nèi)的爐灶、烤箱、蒸箱、攪拌機(jī)等各類設(shè)備，嚴(yán)格遵守操作規(guī)程，確保設(shè)備安全運(yùn)行和使用壽命。 2.?每日對所使用的設(shè)備進(jìn)行清潔和基本保養(yǎng)，及時清理設(shè)備表面的油污、殘渣等，發(fā)現(xiàn)設(shè)備異?；蚬收蠒r，立即停止使用并上報維修，做好設(shè)備使用和維護(hù)記錄。 四、衛(wèi)生與安全管理 1.?嚴(yán)格遵守食品衛(wèi)生安全法規(guī)和酒店衛(wèi)生管理制度，保持個人衛(wèi)生，工作時穿戴整潔的工作服、帽、口罩和手套，不留長指甲、不佩戴首飾。 2.?負(fù)責(zé)工作區(qū)域的衛(wèi)生清潔，包括操作臺、灶臺、地面、儲物架等，每日工作結(jié)束后進(jìn)行徹底清掃和消毒，保持工作環(huán)境干凈整潔，防止細(xì)菌滋生和交叉污染。 3.?正確使用和管理廚房內(nèi)的燃?xì)?、刀具、電器等危險物品，下班前檢查水、電、氣閥門是否關(guān)閉，消除安全隱患，確保廚房安全。 五、團(tuán)隊協(xié)作與學(xué)習(xí)提升 1.?與廚房其他崗位人員（如切配、打荷、爐灶廚師等）密切配合，相互協(xié)作，及時溝通菜品制作進(jìn)度和需求，共同保障廚房工作的順利進(jìn)行。 2.?積極參加酒店或部門組織的技能培訓(xùn)、菜品研發(fā)交流等活動，不斷學(xué)習(xí)新的烹飪技術(shù)和菜品制作方法，提升自身業(yè)務(wù)水平和創(chuàng)新能力，為酒店菜品更新和品質(zhì)提升貢獻(xiàn)力量。

·???????In absence of Manager, conductsshift briefings to ensure hotel activities and operational requirements areknown ·???????在經(jīng)理缺席時進(jìn)行交接班說明，確保了解酒店的活動和運(yùn)營要求。 ·???????Prepares, cooks, serves andstores the following dishes: ·???????進(jìn)行以下菜肴的制作、烹飪、上餐和存儲工作： o???Appetizers, Savories, Saladsand Sandwiches o???開胃菜、小菜、沙拉和三明治 o???Applies organization skills formise en place o???在開餐準(zhǔn)備工作中發(fā)揮組織能力 o???Sauces o???調(diào)味汁 o???Produces hot and cold saucesfor menu items ensuring consistency o???制作菜單上的冷、熱調(diào)味汁并保證風(fēng)格一致 o???Eggs, Vegetables, Fruit, Riceand Farinaceous Dishes o???蛋、蔬菜、水果、米飯和谷粉制品 o???Poultry and Game dishes o???禽類和野味 o???Meat dishes o???葷菜 o???meat marinades o???腌肉 o???carve meats o???分割肉 o???Fish and shell fish o???水產(chǎn)品 o???sauces for fish and shell fish o???水產(chǎn)品用醬 o???garnishing? techniques and methods of service for fish o???對魚進(jìn)行裝飾的技巧和方法 o???Pastry, cakes and yeast goods o???面點、蛋糕和發(fā)酵食品 o???petits fours o???法式小點心 o???desserts o???甜點 o???Hot and cold deserts o???冷、熱甜點 o???Decorate, portion and present o???裝飾、切片和裝盤 o???Plates and Terrines o???肝醬和肉醬 o???Prepares pastries for pate encroute o???準(zhǔn)備法式糕點 o???Chinese Regional Dishes o???中國地方菜 ·???????Guangong and Chiu Chow dishes ·???????粵菜及潮州菜 o???Prepares an extensive range ofmeat, vegetable, chicken and seafood dishes o???制作多種多樣的肉、蔬菜、雞肉和海鮮等菜肴 o???Prepares sauces, condiments,seasonings and flavouring agents o???制作調(diào)味汁、調(diào)味品、調(diào)料和調(diào)味劑 o???Prepares Chiu Chou braiseddishes o???制作潮州燉菜 o???Prepares Chiu Chou dehydratedproducts o???制作潮州干菜 ·???????Sichuan dishes ·???????川菜 o???Prepares a range of specialtychicken and duck dishes o???制作多種特色雞肉和鴨肉菜 o???Prepares a range of specialtyseafood dishes o???制作多種特色海鮮菜 o???Prepares a range of vegetabledishes o???制作多種蔬菜菜肴 o???Prepares braised meat dishes o???制作燉肉菜 o???Prepares hot and cold noodledishes o???制作冷、熱面條 ·???????Beijing and North China dishes ·???????北京菜和華北菜 o???Prepares specialty chicken andduck dishes o???制作特色雞肉和鴨肉菜 o???Prepares specialty seafooddishes o???制作特色海鮮菜 o???Prepares a range of vegetabledishes using regional cooking principles and specialty food presentation o???使用地方烹飪法和特色食品外形處理，制作多種蔬菜菜肴 o???Prepares braised dishesaccording to regional style o???按照地方風(fēng)味制作燉菜 o???Prepares noodle dishes o???制作面條 ·???????Shanghai and East Chinadishes?? ·???????上海菜和華東菜 o???Prepares specialty menu itemsusing specialized and preserved commodities o???使用特別的腌制材料制作特色菜肴 o???Prepares specialty chicken andduck dishes o???制作特色雞肉和鴨肉菜 o???Prepares specialty seafooddishes o???制作特色海鮮菜 o???Prepares a range of vegetabledishes o???制作多種蔬菜菜肴 o???Prepares braised dishesaccording to regional style o???按照地方風(fēng)味制作燉菜 o???Prepares noodle dishes o???制作面條? ·???????Thai Regional Dishes ·???????泰國菜 o???Prepares extensive range ofregional food, including appetizers, soups, curries, sauces, dressings o???制作多種多樣的地方食品，包括開胃菜、湯、咖喱、醬汁、調(diào)味品 o???Prepares regional appetizers o???制作地方口味的開胃菜 o???Prepares soups o???做湯 o???Prepares regional curries o???制作地方口味的咖喱食品 o???Prepares regional sauces, dipsand dressings o???制作地方口味的調(diào)味汁、調(diào)味醬和調(diào)味品 ·???????Indian Regional Dishes ·???????印度地方菜 o???Prepares extensive range ofregional food, including appetizers, soups, curries, sauces, chutneys andbreads o???制作多種多樣的地方食品，包括開胃菜、湯、咖喱、調(diào)味汁、印度酸辣醬和面包 o???Prepares regional appetizers o???制作地方風(fēng)味的開胃菜 o???Prepares soups o???做湯 o???Prepares regional curries o???制作地方口味的咖喱食品 o???Prepares regional breads o???制作地方口味的面包 ·???????Malay and Nonya Regional Dishes ·???????馬來和娘惹菜 o???Prepares extensive range ofregional food, including appetizers, soups, curries, sauces, dressings, o???制作多種多樣的地方食品，包括開胃菜、湯、咖喱、醬汁、調(diào)味品 o???Prepares sambas, achar, andkerabu o???制作咖喱飯調(diào)味品、開胃菜和葛拉布飯 o???Prepares soups and stocks o???做湯 o???Prepares regional curries o???制作地方口味的咖喱食品 o???Prepares regional rice dishes o???制作地方口味的米飯 o???Prepares regional noodle dishes o???制作地方口味的面條 ·???????Indonesian Dishes ·???????印尼菜 o???Prepares extensive range ofregional food, including sates o???制作各種各樣的地方食品，包括肉串 o???Prepares regional curries o???制作地方口味的咖喱食品 o???Prepares regional rice dishes o???制作地方口味的米飯 o???Prepares regional noodle dishes o???制作地方口味的面條 ·???????Japanese Dishes ·???????日本菜 o???Prepares and procedures a rangeof Japanese food including sunomono, tsukemono aemono, yakimono mushimono,gohanmono and kaiseki menu items o???制作和處理各種日本菜，包括醋物、漬物、和物、燒物、蒸物、米飯和懷石菜單的菜目。 o???Prepares and procedures a rangeof aemono (dressed salads), sunomono (vinegared salads), and tsukemono(pickles) o???制作和處理各種和物（裝飾用沙拉）、醋物（醋攔沙拉）和漬物（泡菜） o???Prepare and produce Sashimi o???制作刺身 o???Prepare and produce a range ofmushimono (steamed) dishes o???制作各種蒸物（蒸制食品） o???Prepare and produce a range ofyakimono? (grilled dishes) o???制作各種燒物（烤制食品） ·???????Vietnamese Dishes ·???????越南菜 o???Prepares extensive range ofregional food, including banquet, festive, and specialty menu items o???制作各種各樣的地方風(fēng)味食品，包括宴會、節(jié)日用餐和特色菜單菜目 o???Prepares and produces a rangeof salads o???制作各種沙拉 o???Prepares soups and stocks o???做湯 o???Prepares chicken, meat, seafoodand vegetable dishes o???制作雞肉、內(nèi)類、海鮮和蔬菜? o???Prepares regional rice dishes o???制作地方口味的米飯 o???Prepares regional noodle dishes o???制作地方口味的面條 ·???????Asian Desserts ·???????亞洲甜點 o???Produces a range of liquid andsolid deserts o???制作各種液體和固定甜點 o???Produces and presents a rangeof steamed sweet rice based desserts o???制作各種蒸甜米飯和甜點并裝盤 o???Produces baked desserts o???制作烤制甜點 ·???????Dim Sum ·???????點心 o???Produces sweet and savoury dimsum o???制作甜咸點心 o???Produces deep fried dim sum o???制作油炸點心 o???Produces baked dumpling o???制作烤制的餃子 o???Produces a range of bakeddesserts o???制作各種烘烤甜點 ·???????Buffet Food ·???????自助餐 o???Prepares and presents food forbuffets o???制作和擺放自助餐 o???Prepares and presents dessertsfor buffets o???制作和擺放自助餐甜品 o???Stores buffet items o???儲存自助餐食品 ·???????Communicates politely anddisplay courtesy to guests and internal customers ·???????與客人和內(nèi)部客戶禮貌、友好的交流 。 ·???????Provides direction to theKitchen helpers, including Commis, Cooks, Kitchen Attendants and Stewards ·???????指導(dǎo)廚房幫手，包括廚師、廚房服務(wù)員和管事的工作。 ·???????Communicates to his/hersuperior any difficulties, guest or internal customer comment and otherrelevant information ·???????與上級交流疑難問題，客人或內(nèi)部客戶的意見以及其它相關(guān)信息 。 ·???????Establishes and maintainseffective employee working relationships ·???????與員工建立并保持良好的工作關(guān)系 。 ·???????Attends and participates indaily briefings and other meetings as scheduled ·???????按計劃參加并參與每日例會及其它會議。 ·???????Attends and participates intraining sessions as scheduled ·???????按計劃參加培訓(xùn)活動 。 ·???????Prepares in advance food,beverage, material and equipment needed for the service ·???????事先準(zhǔn)備服務(wù)所需的食品、飲料、材料和設(shè)備。 ·???????Cleans and re-sets his/herworking area ·???????清潔并整理工作區(qū)域。 ·???????Implements the hotel anddepartment regulations, policies and procedures including but not limited to: ·???????實施酒店和部門的規(guī)定、政策和工作程序，包括但不限于：? o???House Rules and Regulation o???酒店的規(guī)則和規(guī)定 o???Health and Safety o???健康和安全 o???Grooming o???儀表儀容 o???Quality o???質(zhì)量 o???Hygiene and Cleanliness o???衛(wèi)生和清潔 ·???????Workswith Supervisor in manpower planning and management needs 和上級領(lǐng)導(dǎo)一起進(jìn)行人力規(guī)劃和管理需求。 ·???????Workswith Supervisor in the preparation and management of the Department’s budget 和上級領(lǐng)導(dǎo)一起編制和管理部門預(yù)算。

·???????協(xié)助中餐行政總廚傳達(dá)有關(guān)涼菜房及水果房的日常工作,服從總廚的督導(dǎo)，完成涼菜房及水果房各崗位的各項出品工作。 ·???????負(fù)責(zé)跟進(jìn)涼菜房及水果房所有物料的質(zhì)量。 ·???????負(fù)責(zé)安排涼菜房及水果房工作。 ·???????跟進(jìn)好早，晚市涼菜房及水果房出菜的速度與質(zhì)量。 ·???????每日的備貨準(zhǔn)備。 ·???????負(fù)責(zé)涼菜房及水果房各種原材料的保管和使用。 ·???????按照各種菜式的份量標(biāo)準(zhǔn)及搭配要求處理日常工作。 ·???????掌握蔬菜像生雕刻的技巧和生動新鮮的雕刻要求。 ·???????掌握涼菜的拌法，拼切造型，能快速地制作出多種熟食。 ·???????負(fù)責(zé)驗收各種蔬菜及食品原料的質(zhì)量。 ·???????跟進(jìn)涼菜房及水果房的衛(wèi)生清潔。 ·???????負(fù)責(zé)寫好每日的廚師推介與樓面溝通。 ·???????Provides direction to the Kitchen helpers, including Commis, Cooks,Kitchen Attendants and Stewards給廚房助手提供指導(dǎo)，包括廚工，廚什和管事員 ·???????Establishes and maintainseffective employee working relationships建立和維持有生氣的同事工作關(guān)系 ·???????Attends and participates indaily briefings and other meetings as scheduled按照預(yù)定出席和參與日常簡報和其它會議 ·????????Attends and participates in training sessionsas scheduled按照預(yù)定出席和參與培訓(xùn)課程 ·???????Prepares in advance food,beverage, material and equipment needed for the service提前準(zhǔn)備服務(wù)用的食物，飲品，原料和設(shè)備 ·???????Cleans and re-sets his/herworking area清潔和重新安排你的工作區(qū)域 ·???????Implements the hotel anddepartment regulations, policies and procedures including but not limited to: 執(zhí)行酒店和部門規(guī)則，政策和程序： o??House Rules and Regulation公司規(guī)則和規(guī)章 o??Health and Safety健康和安全 o??Grooming儀容 o??Quality質(zhì)量 o??Hygiene and Cleanliness衛(wèi)生和清潔 ·???????Performs related duties and special projects asassigned完成相關(guān)職責(zé)和分派的特別任務(wù) ·???????Maintain hygienic standards and practices 維持衛(wèi)生標(biāo)準(zhǔn) ·???????Maintain a hygienic kitchen維持廚房的清潔衛(wèi)生 ·???????Clean the kitchen and equipment 清潔廚房及設(shè)備 ·???????Maintain personal hygiene保持良好的個人衛(wèi)生 FinancialResponsibilities / 財務(wù)職責(zé) ·???????Works with superior inpreparing and managing departmental budget and financial goal. 協(xié)助上司準(zhǔn)備并管理部門預(yù)算及財務(wù)目標(biāo)。 ·???????Educate employee torecycle where-ever possible and enforce cost saving measures. 教育同事進(jìn)行資源循環(huán)利用，增強(qiáng)同事成本控制意識。 Occupational Healthand Safety Responsibilities / 職業(yè)健康及安全職責(zé) ·???????Understand OH&Spolicies and procedures. Educate employee to enforce OH&S guidelines. 熟悉職業(yè)健康及安全政策及流程。指導(dǎo)同事以確保安全貫徹實施。 ·???????Understand propertysafety, first aid, fire and emergency procedures. Operate equipment safely. ????? 熟悉財物安全、急救、火災(zāi)及緊急程序。安全使用相關(guān)設(shè)備。 ·???????Correct a hazardoussituation. Report potential dangerous to related department immediately. ????? 更正危險狀況。實時向相關(guān)報門報告危險狀況。 ·???????Log security incidentsand accidents in accordance with hotel requirements. ????? 根據(jù)酒店要求，記錄安全事故。 ·???????Ensure to implement allfire, health, and safety procedures per required by hotel. ????? 確保實施酒店火災(zāi)、健康及安全流程。

·???????尊從上級的督導(dǎo)，完成交付的各項工作任務(wù)。在點心主廚的領(lǐng)導(dǎo)下協(xié)助負(fù)責(zé)點心間生產(chǎn)的組織管理。 ·???????協(xié)助點心主廚負(fù)責(zé)點心間的生產(chǎn)品種的安排，檢查員工的儀表儀容，督促員工遵守各項規(guī)章制度。 ·???????協(xié)助點心主廚督導(dǎo)并帶領(lǐng)員工，按照規(guī)格標(biāo)準(zhǔn)生產(chǎn)，并及時提供產(chǎn)品。 ·???????協(xié)助點心主廚負(fù)責(zé)點心間機(jī)械設(shè)備的維護(hù)、保養(yǎng)與添置。 ·???????協(xié)助點心主廚負(fù)責(zé)點心間產(chǎn)品的成本控制。 ·???????協(xié)助點心主廚負(fù)責(zé)督導(dǎo)員工隨時保證設(shè)備、工用具的衛(wèi)生清潔及搞好包干區(qū)的衛(wèi)生清潔。 ·???????協(xié)助點心主廚做好勞動調(diào)配，每日不定時到各生產(chǎn)部門巡查工作，密切聯(lián)系各部門廚師，發(fā)現(xiàn)問題及時上報果斷解決，不斷改進(jìn)出品質(zhì)量、衛(wèi)生； ·???????確保出品的速度。 ·???????Provides direction to theKitchen helpers, including DemiChef de Partie, CommisChef, Cooks, Kitchen Attendants and Stewards給廚房助手提供指導(dǎo)，包括廚房副廚師，廚工，廚什和管事員 ·???????Communicates to your superior anydifficulties, guest or internal customer comment and other relevantinformation? 有關(guān)客人意見和其它相關(guān)困難時，與你的當(dāng)值主管進(jìn)行溝通。 ·???????Establishes and maintainseffective employee working relationships建立和維持有生氣的同事工作關(guān)系 ·???????Attends and participates indaily briefings and other meetings as scheduled按照預(yù)定出席和參與日常簡報和其它會議 ·????????Attends and participates in training sessionsas scheduled按照預(yù)定出席和參與培訓(xùn)課程 ·???????Prepares in advance food,beverage, material and equipment needed for the service提前準(zhǔn)備服務(wù)用的食物，飲品，原料和設(shè)備 ·???????Cleans and re-sets his/herworking area清潔和重新安排你的工作區(qū)域 ·???????Implements the hotel anddepartment regulations, policies and procedures including but not limited to: 執(zhí)行酒店和部門規(guī)則，政策和程序： o??House Rules and Regulation公司規(guī)則和規(guī)章 o??Health and Safety健康和安全 o??Grooming儀容 o??Quality質(zhì)量 o??Hygiene and Cleanliness衛(wèi)生和清潔 ·???????Performs related duties and special projects asassigned完成相關(guān)職責(zé)和分派的特別任務(wù) Financial Responsibilities / 財務(wù)職責(zé) ·???????Works with superior in the preparation andmanagement of the department’s budget and is aware of financial targets 協(xié)助上司準(zhǔn)備并管理部門預(yù)算，并了解財務(wù)目標(biāo) ·???????Recycles where-ever possible and enforces costsaving measures to staff 在任何可能的情況下進(jìn)行資源循環(huán)利用，增強(qiáng)員工的成本控制意識 Occupational Health and Safety Responsibilities / 職業(yè)健康及安全職責(zé) ·???????Demonstrate Awareness of OH&S policies andprocedures and ensure all procedures are conducted safely and within OH&Sguidelines and ensure your direct reports do the same 了解職業(yè)健康及安全政策及流程，并在其指導(dǎo)下確保安全貫徹實施，確保直屬下屬的執(zhí)行 ·???????Be aware of duty of care and adhere tooccupational, health and safety legislation, policies and procedures 理解關(guān)懷職責(zé)，使其符合職業(yè)健康及安全法規(guī)、政策及流程 ·???????Be familiar with property safety, first aid andfire and emergency procedures and operate equipment safely and sensibly ?????? 熟悉財物安全、急救、火災(zāi)及緊急程序，并確保能夠安全的使用相關(guān)設(shè)備 ·???????Initiate action to correct a hazardous situationand notify supervisors of potential dangers ?????? 更正危險情境，并任命潛在危險狀況下的負(fù)責(zé)人 ·???????Log security incidents and accidents in accordancewith hotel requirements ?????? 根據(jù)酒店要求，記錄安全事故 ·???????To ensure hotel's fire,health, and safety procedures are implemented 確保酒店火災(zāi)、健康及安全流程得到實施

·???????每日負(fù)責(zé)上湯和二湯的調(diào)制工作，在規(guī)定的時間交后鍋使用。 ·???????對所需浸發(fā)的干貨（鮑魚、魚翅、燕窩、干貝、火腿等）正確保質(zhì)的加工處理。 ·???????點菜單上什加工制作的菜品，能快速的加工出來。保證出品的質(zhì)量。 ·???????負(fù)責(zé)宴會廚房的生產(chǎn)品種的安排，檢查員工的儀表儀容，督促員工遵守各項規(guī)章制度。 ·???????根據(jù)客情，負(fù)責(zé)簽發(fā)當(dāng)日和隔天原料的計劃，定購領(lǐng)用單。 ·???????督導(dǎo)并帶領(lǐng)員工，按照規(guī)格標(biāo)準(zhǔn)生產(chǎn)，并及時提供產(chǎn)品。 ·???????每日餐前完成對菜單、蒸制品的原料準(zhǔn)備工作，及配汁的調(diào)制工作（姜汁、蒜泥等）。 ·???????每日向主管負(fù)責(zé)人匯報當(dāng)日制品的銷售，剩余量情況、次日合理準(zhǔn)備剩余物品，妥善儲存嚴(yán)防變質(zhì)。 ·???????嚴(yán)查設(shè)備的運(yùn)轉(zhuǎn)情況，水電油的供給是否充足，嚴(yán)防蒸箱內(nèi)無水，保證蒸箱的使用功能，并達(dá)到安全衛(wèi)生標(biāo)準(zhǔn)要求。 ·???????了解各種設(shè)備的正確操作方法，熟知隱患原因，能提前消除。 ·???????熟知不同原料對火候的不同要求，掌握干貨泡發(fā)，提高發(fā)貨率。 ·???????Provides direction to theKitchen helpers, including DemiChef de Partie, CommisChef, Cooks, Kitchen Attendants and Stewards給廚房助手提供指導(dǎo)，包括廚房副廚師，廚工，廚什和管事員 ·???????Communicates to your superior anydifficulties, guest or internal customer comment and other relevantinformation? 有關(guān)客人意見和其它相關(guān)困難時，與你的當(dāng)值主管進(jìn)行溝通。 ·???????Establishes and maintainseffective employee working relationships建立和維持有生氣的同事工作關(guān)系 ·???????Attends and participates indaily briefings and other meetings as scheduled按照預(yù)定出席和參與日常簡報和其它會議 ·????????Attends and participates in training sessionsas scheduled按照預(yù)定出席和參與培訓(xùn)課程 ·???????Prepares in advance food,beverage, material and equipment needed for the service提前準(zhǔn)備服務(wù)用的食物，飲品，原料和設(shè)備 ·???????Cleans and re-sets his/herworking area清潔和重新安排你的工作區(qū)域 ·???????Implements the hotel anddepartment regulations, policies and procedures including but not limited to: 執(zhí)行酒店和部門規(guī)則，政策和程序： o??House Rules and Regulation公司規(guī)則和規(guī)章 o??Health and Safety健康和安全 o??Grooming儀容 o??Quality質(zhì)量 o??Hygiene and Cleanliness衛(wèi)生和清潔 ·???????Performs related duties and special projects asassigned完成相關(guān)職責(zé)和分派的特別任務(wù) Financial Responsibilities / 財務(wù)職責(zé) ·???????Works with superior in the preparation andmanagement of the department’s budget and is aware of financial targets 協(xié)助上司準(zhǔn)備并管理部門預(yù)算，并了解財務(wù)目標(biāo) ·???????Recycles where-ever possible and enforces costsaving measures to staff 在任何可能的情況下進(jìn)行資源循環(huán)利用，增強(qiáng)員工的成本控制意識 Occupational Health and Safety Responsibilities / 職業(yè)健康及安全職責(zé) ·???????Demonstrate Awareness of OH&S policies andprocedures and ensure all procedures are conducted safely and within OH&Sguidelines and ensure your direct reports do the same 了解職業(yè)健康及安全政策及流程，并在其指導(dǎo)下確保安全貫徹實施，確保直屬下屬的執(zhí)行 ·???????Be aware of duty of care and adhere tooccupational, health and safety legislation, policies and procedures 理解關(guān)懷職責(zé)，使其符合職業(yè)健康及安全法規(guī)、政策及流程 ·???????Be familiar with property safety, first aid andfire and emergency procedures and operate equipment safely and sensibly ?????? 熟悉財物安全、急救、火災(zāi)及緊急程序，并確保能夠安全的使用相關(guān)設(shè)備 ·???????Initiate action to correct a hazardous situationand notify supervisors of potential dangers ?????? 更正危險情境，并任命潛在危險狀況下的負(fù)責(zé)人 ·???????Log security incidents and accidents in accordancewith hotel requirements ?????? 根據(jù)酒店要求，記錄安全事故 ·???????To ensure hotel's fire,health, and safety procedures are implemented 確保酒店火災(zāi)、健康及安全流程得到實施