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施柏閣品牌總經(jīng)理崗位職責(zé)：? 1.全面負(fù)責(zé)酒店的各項(xiàng)業(yè)務(wù)管理，制定酒店發(fā)展戰(zhàn)略；? 2.負(fù)責(zé)酒店的全面運(yùn)營(yíng)管理，其中包括使酒店收益化、增加客房入住率、完成酒店的銷售等工作計(jì)劃；? 3.制定年度經(jīng)營(yíng)目標(biāo)，組織制定、修改、實(shí)施所轄各門店年度經(jīng)營(yíng)計(jì)劃；? 4.對(duì)酒店內(nèi)各項(xiàng)業(yè)務(wù)活動(dòng)進(jìn)行實(shí)施，并對(duì)酒店內(nèi)各項(xiàng)活動(dòng)及相關(guān)酒店的產(chǎn)品進(jìn)行創(chuàng)新設(shè)計(jì)與實(shí)施；? 5.定期向事業(yè)部提供所轄區(qū)域的酒店市場(chǎng)經(jīng)營(yíng)狀況信息，編制較準(zhǔn)確的供需計(jì)劃，為事業(yè)部的總體經(jīng)營(yíng)布置提供可靠的依據(jù)；? 6.定期向事業(yè)部匯報(bào)經(jīng)營(yíng)戰(zhàn)略和計(jì)劃執(zhí)行情況、資金運(yùn)用情況和盈虧情況、機(jī)構(gòu)和人員調(diào)配情況及其他重大事宜；? 7.領(lǐng)導(dǎo)建立所轄各門店及各部門與客戶、供應(yīng)商、合作伙伴、上級(jí)主管部門、政府機(jī)構(gòu)、金融機(jī)構(gòu)、媒體等部門間順暢的溝通渠道；? 8.依照集團(tuán)的運(yùn)營(yíng)標(biāo)準(zhǔn)經(jīng)營(yíng)管理酒店，突出公司的品牌優(yōu)勢(shì)；? 9.負(fù)責(zé)建立酒店的高素質(zhì)管理團(tuán)隊(duì)。? 職位要求：? 1.具有十年或以上的國(guó)際品牌酒店工作經(jīng)驗(yàn)或具有4年國(guó)際品牌酒店行政委員會(huì)成員工作經(jīng)驗(yàn)? 2.需具備酒店開業(yè)籌備工作經(jīng)驗(yàn);? 3.良好的職業(yè)素養(yǎng)和對(duì)市場(chǎng)的敏銳力； 4.有較強(qiáng)的溝通協(xié)調(diào)和創(chuàng)新能力，有良好的團(tuán)隊(duì)意識(shí)和領(lǐng)導(dǎo)能力；

Job Title:? General Manager, The Langham, Hefei & General Manager, The Langham, Haikou Awholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group(LHG) comprises a family of distinctive brands, including The Langham Hotelsand Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us.?With dedicated colleagues across fourcontinents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together. You will be leading a passionate & talented Hotel Team to drive for maximizing long-term financial growth of the hotel, delivering high standards in guest experience & colleague engagement in alignment with the culture and values of Langham Hospitality Group. ? Key Responsibilities: Drive & execute Company’s strategic objectives Full accountability on successful implementation of Company’s strategies and achievement of goals Develop an operating culture with a mind-set towards performance, quality, lean operating techniques, and bottom-line results. Driving continuous improvement in all areas of operations Recruit, mentor, and develop talents and future pipeline Participate and lead organizational initiatives to provide a forum for best practices sharing. Reviewing financial results to highlight successes and identify/rectify areas in need of improvements Provide timely forecasting and financial projections as required Ensure compliance with all LHG brand standards & local regulations ? Qualifications: Luxury Hospitality Group experience is preferred Relevant area/city working experience is preferred Pre-opening experience is preferred (For Pre-opening Hotel Only) Minimum 3+ years as an Operational General Manager Ability to understand a variety of industrial issues and develop strategic business plans Analytical & numerical ability to interpret and present financial data Excellent communication skills with ability to present clear & concise information to different stakeholders Problem solving ability on both operational and/or strategic areas Strong interpersonal skills The ideal candidate should possess extensive experience in Sales, Marketing and Revenue Management, with a proven track record of success in optimizing hotel profitability? Fluent written & spoken English and Mandarin are mandatory required

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. ? The General Manager has the responsibility of the total performance of the property, implementing agreed Hilton strategies, ensuring the business has the correct focus to deliver the right level of profitability.?? This role leads a team of highly experienced senior executives including Director of Operations, Director of Finance, Director of Human Resources and the Commercial Director.? As a team, he / she will build and maintain a good public image for the hotel and achieve an 'esprit de corps' amongst team members. ? What will I be doing? As the General Manager, you will be responsible for performing the following tasks to the highest standards: Foster creativity and innovation within the team. Recognize Hilton's brand culture and live Hilton's values by example every day. Lead the hotel to achieve the key performance indicators, including but not limited to manage ongoing profitability of your hotel, ensuring earnings and revenue, team member and guest satisfaction targets are met and exceeded. Make annual / quarterly / monthly budget, forecast and work plan, implementing them effectively. Lead in all key property issues including capital projects, customer service, and refurbishment. Ensure all decisions are made in the best interest of the hotels and Hilton. Deliver achievable hotel budgets and set other short- and long- term strategic goals for the property. Ensure that Hilton brand standards are fully implemented, and hotel comply with all regulatory requirements which include hygiene and safety standards. Lead in all aspects of business planning. Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton. Hold regular briefings and communication meetings with the HOD team, respond to audits to ensure continual improvement is achieved. Maintain good communication with the owner company periodically to ensure that it is aware of the hotel's operating conditions and it is satisfied with the hotel's operation. Perform all relevant requirements and tasks of Hilton. What are we looking for? A General Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Hospitality: You are passionate about delivering exceptional guest experiences. Integrity: Do the right thing, all the time. Leadership: Strive to be leader in our industry and in our communities. Teamwork: You are team player in everything you do. Ownership: You are owner of your actions and decisions. Now: You operate with a sense of urgency and discipline. College degree or equivalent. Hospitality / travel / leisure industry management professional. Minimum 1 year of experience in similar capacity with international chain hotels or 3-5 years as Director of Operations or Commercial Director working experience in international brand hotels. Strong proficiency in English and Chinese to meet business needs, with the ability to do some translations. Proficient in Microsoft Office. Resourceful, creative and maintain flexibility. ? What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

了解國(guó)家有關(guān)酒店行業(yè)的各項(xiàng)政策法規(guī)和高星級(jí)酒店各崗位的業(yè)務(wù)流程，有較豐富的酒店管理知識(shí)和管理經(jīng)驗(yàn)，有較強(qiáng)的市場(chǎng)營(yíng)銷、品牌意識(shí)和全局觀，有良好的規(guī)劃能力、團(tuán)隊(duì)建設(shè)能力和應(yīng)變處置能力，有較強(qiáng)的經(jīng)營(yíng)管理能力、市場(chǎng)洞察力和組織協(xié)調(diào)能力，能有效整合資源推進(jìn)酒店經(jīng)營(yíng)目標(biāo)的實(shí)現(xiàn)。

崗位職責(zé)：? 1、全面負(fù)責(zé)酒店的開業(yè)籌備及經(jīng)營(yíng)管理工作；? 2、建立、健全酒店的組織管理系統(tǒng)，使之合理化、精簡(jiǎn)化、高效化；? 3、負(fù)責(zé)實(shí)現(xiàn)酒店的營(yíng)業(yè)收入指標(biāo)和利潤(rùn)指標(biāo)；? 4、負(fù)責(zé)制定酒店的經(jīng)營(yíng)預(yù)算和決算，提出更新改造和投資計(jì)劃；? 5、落實(shí)酒店年度財(cái)務(wù)預(yù)算，向各部門下達(dá)年度工作指標(biāo)；? 6、督促酒店維修保養(yǎng)工作和酒店安全管理工作；? 7、負(fù)責(zé)做好酒店與各界人士的公共關(guān)系,樹立酒店良好形象；? 8、做好酒店機(jī)構(gòu)設(shè)置、員工編制及重要人事變更；? 9、指導(dǎo)培訓(xùn)工作，培養(yǎng)人才，提高整個(gè)酒店的服務(wù)質(zhì)量和員工素質(zhì)。? 崗位要求：? 1、專科及以上學(xué)歷，酒店、旅游管理等相關(guān)專業(yè)；? 2、高端酒店行業(yè)同等職位至少3年工作經(jīng)驗(yàn)； 3、具備高端五星級(jí)酒店酒店經(jīng)理/駐店經(jīng)理及以上從業(yè)經(jīng)驗(yàn)；? 4、熟悉酒店各部門服務(wù)及管理流程；? 5、善于管理和經(jīng)營(yíng)團(tuán)隊(duì)，事業(yè)心強(qiáng)；? 6、有較強(qiáng)的溝通、計(jì)劃、決策和綜合判斷能力。

一、Key Responsibilities 職責(zé)概述 Using considerable independent initiative and judgment, provides leadership and direction to ensure the efficient, effective and profitable operation of the Hotel on a long term basis. 憑借相當(dāng)獨(dú)立的主動(dòng)性和判斷力,為酒店提供領(lǐng)導(dǎo)和方向以確保酒店長(zhǎng)期處于高效的、有效的和贏利的經(jīng)營(yíng)狀態(tài)。 ? 二、Essential Duties and Responsibilities 主要職責(zé)和責(zé)任 1. Establish hotel's business plan, development planning and management policy, to determine the hotel management goal, to direct the mangement team to work; 確立酒店的經(jīng)營(yíng)計(jì)劃、發(fā)展規(guī)劃及經(jīng)營(yíng)方針，確定酒店管理目標(biāo)，領(lǐng)導(dǎo)經(jīng)營(yíng)班子成員開展工作。 2. Study and grasp the market change and development situation, make market expansion plans and price system, raise key emphasis in work timely, and directing the implementation; 研究并掌握市場(chǎng)變化和發(fā)展情況，制定市場(chǎng)拓展計(jì)劃和價(jià)格體系，適時(shí)提出階段性工作重點(diǎn)，并指揮實(shí)施。 3. Decided to hotel organizations and middle management‘s employement and development. Be responsible for the division head's performance evaluation; 決定酒店組織機(jī)構(gòu)及中層以上管理人員培養(yǎng)和使用，負(fù)責(zé)組織對(duì)部門經(jīng)理的人事考核和業(yè)績(jī)?cè)u(píng)估。 4. Be responsible for the market development and finance planning work; Be responsible for the capital allocation and capital expenditures within the? limits of authority; 全面負(fù)責(zé)酒店的市場(chǎng)拓展和財(cái)務(wù)計(jì)劃工作；在權(quán)限內(nèi)負(fù)責(zé)酒店內(nèi)資金調(diào)配，審批資金支出等經(jīng)營(yíng)事宜。 5. Enhance hotel safety management; 加強(qiáng)酒店的安全管理工作。 6. To follow up other tasks which assigned by superior; 完成公司領(lǐng)導(dǎo)交辦的其他工作。 ? 三、Requried Qualifications 資質(zhì)要求 1. Required Skills / Certificate 技能 / 證書 2. Computer Skill: Skillful to operate Office電腦操作技巧: 熟練使用MS辦公軟件 3. English Language Level: Fluent in English spoken and written is preferred 英語(yǔ)水平：口語(yǔ)與書寫流利為佳 ? Qualifications 資格 1. Team Focused 關(guān)注團(tuán)隊(duì): Support colleagues 給予同事支持 Explain what to do and the reason 闡述工作任務(wù)及其原因 2. Action Oriented 行動(dòng)導(dǎo)向 Strives to deliver consistently 力爭(zhēng)始終如一的完成工作 Focus on details and standards 關(guān)注個(gè)人工作的細(xì)節(jié)和標(biāo)準(zhǔn) 3. Passionate工作熱情 Understand guests’demand and the market 理解客戶的需求和市場(chǎng) Create a positive environment for changing 為變革創(chuàng)造一個(gè)積極的環(huán)境 4. Business skills 業(yè)務(wù)技能 Understand the short-term opportunities of reform 了解短期的變革機(jī)會(huì) Understand the profit model 了解企業(yè)如何盈利 ? Experience 經(jīng)歷要求 1. Associate degree or above; 全日制大專（含）以上學(xué)歷。 2. Graduation from Hotel Management,Business Management related professional; 酒店管理、企業(yè)管理等相關(guān)專業(yè)。 3. Work experience of hotel management for five years or above in 5 star hotel; 至少五年以上五星級(jí)酒店管理工作經(jīng)驗(yàn)。 4. Hotel management professional knowledge and leadership skills; 酒店專業(yè)知識(shí)及領(lǐng)導(dǎo)能力。 5. Organizing And Planning Skills,communication skills,Coordination Skill,leadership skills; 具有很強(qiáng)的計(jì)劃、組織、溝通、協(xié)調(diào)、領(lǐng)導(dǎo)能力。 6. Skilled in the use of office automation equipment and realated management software; 熟練運(yùn)用辦公軟件及相關(guān)管理軟件。 7.Excellent written and verbal communication; 具備優(yōu)秀的書面和口頭表達(dá)能力。 8. Appreciate Poly culture; 認(rèn)同保利企業(yè)文化。 9. Good Character and Ethics; 有良好的職業(yè)操守。 10. Strictly obey the relevant laws and regulations, executive internal policy implement; 嚴(yán)格遵守國(guó)家法律法規(guī)，執(zhí)行企業(yè)各種規(guī)章制度。 11. Strong sense of principle, professional management ability ,a good team spirit of collaboration,excellent interpersonal skills, honest and reliable, decency; 原則性強(qiáng)，職業(yè)化規(guī)范度高，具有良好的團(tuán)隊(duì)協(xié)作精神，出色的人際交往能力，誠(chéng)實(shí)可靠、品行端正。 12. Have a strong sense of responsibility and learning ability,a good team spirit of collaboration. 具有較強(qiáng)的工作責(zé)任心和學(xué)習(xí)能力、良好的團(tuán)隊(duì)合作意識(shí)。

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. ? The General Manager has the responsibility of the total performance of the property, implementing agreed Hilton strategies, ensuring the business has the correct focus to deliver the right level of profitability.?? This role leads a team of highly experienced senior executives including Director of Operations, Director of Finance, Director of Human Resources and the Commercial Director.? As a team, he / she will build and maintain a good public image for the hotel and achieve an 'esprit de corps' amongst team members. ? What will I be doing? As the General Manager, you will be responsible for performing the following tasks to the highest standards: Foster creativity and innovation within the team. Recognize Hilton's brand culture and live Hilton's values by example every day. Lead the hotel to achieve the key performance indicators, including but not limited to manage ongoing profitability of your hotel, ensuring earnings and revenue, team member and guest satisfaction targets are met and exceeded. Make annual / quarterly / monthly budget, forecast and work plan, implementing them effectively. Lead in all key property issues including capital projects, customer service, and refurbishment. Ensure all decisions are made in the best interest of the hotels and Hilton. Deliver achievable hotel budgets and set other short- and long- term strategic goals for the property. Ensure that Hilton brand standards are fully implemented, and hotel comply with all regulatory requirements which include hygiene and safety standards. Lead in all aspects of business planning. Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton. Hold regular briefings and communication meetings with the HOD team, respond to audits to ensure continual improvement is achieved. Maintain good communication with the owner company periodically to ensure that it is aware of the hotel's operating conditions and it is satisfied with the hotel's operation. Perform all relevant requirements and tasks of Hilton. What are we looking for? A General Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Hospitality: You are passionate about delivering exceptional guest experiences. Integrity: Do the right thing, all the time. Leadership: Strive to be leader in our industry and in our communities. Teamwork: You are team player in everything you do. Ownership: You are owner of your actions and decisions. Now: You operate with a sense of urgency and discipline. College degree or equivalent. Hospitality / travel / leisure industry management professional. Minimum 1 year of experience in similar capacity with international chain hotels or 3-5 years as Director of Operations or Commercial Director working experience in international brand hotels. Strong proficiency in English and Chinese to meet business needs, with the ability to do some translations. Proficient in Microsoft Office. Resourceful, creative and maintain flexibility. ? What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

工作職責(zé)： 1、區(qū)域運(yùn)營(yíng)管理 a、制定并執(zhí)行區(qū)域年度運(yùn)營(yíng)計(jì)劃，涵蓋營(yíng)收目標(biāo)、成本控制指標(biāo)、服務(wù)質(zhì)量提升計(jì)劃等，確保區(qū)域內(nèi)各門店運(yùn)營(yíng)業(yè)績(jī)達(dá)成。 b、定期對(duì)區(qū)域內(nèi)門店進(jìn)行巡查，依據(jù)酒店運(yùn)營(yíng)標(biāo)準(zhǔn)，監(jiān)督檢查客房、餐飲、前臺(tái)等各部門服務(wù)質(zhì)量，及時(shí)發(fā)現(xiàn)問(wèn)題并提出整改方案，跟進(jìn)整改落實(shí)情況。 c、協(xié)同各門店店長(zhǎng)，優(yōu)化門店運(yùn)營(yíng)流程，提升運(yùn)營(yíng)效率，如優(yōu)化客房清潔流程、提升前臺(tái)接待速度等，降低運(yùn)營(yíng)成本。 d、關(guān)注行業(yè)動(dòng)態(tài)及市場(chǎng)變化，分析區(qū)域內(nèi)競(jìng)爭(zhēng)對(duì)手情況，為區(qū)域運(yùn)營(yíng)策略調(diào)整提供依據(jù)，助力各門店保持市場(chǎng)競(jìng)爭(zhēng)力。 2、團(tuán)隊(duì)管理與發(fā)展 a、負(fù)責(zé)區(qū)域內(nèi)門店店長(zhǎng)及團(tuán)隊(duì)的日常管理，激勵(lì)團(tuán)隊(duì)達(dá)成業(yè)績(jī)目標(biāo)。 b、依據(jù)區(qū)域業(yè)務(wù)發(fā)展需求，制定人才招聘計(jì)劃，負(fù)責(zé)區(qū)域內(nèi)關(guān)鍵崗位人才的選拔、面試與錄用工作，充實(shí)團(tuán)隊(duì)力量。 c、為區(qū)域內(nèi)員工制定培訓(xùn)與發(fā)展規(guī)劃，定期組織開展業(yè)務(wù)技能培訓(xùn)、服務(wù)意識(shí)提升培訓(xùn)等，提升團(tuán)隊(duì)整體業(yè)務(wù)水平，挖掘與培養(yǎng)區(qū)域內(nèi)二級(jí)梯隊(duì)核心人才，為公司發(fā)展儲(chǔ)備力量。 d、營(yíng)造積極向上的團(tuán)隊(duì)氛圍，組織團(tuán)隊(duì)建設(shè)活動(dòng)，增強(qiáng)團(tuán)隊(duì)凝聚力與員工歸屬感。 3、客戶關(guān)系維護(hù) a、建立并完善區(qū)域內(nèi)客戶反饋機(jī)制，收集整理賓客對(duì)酒店服務(wù)的意見與建議，及時(shí)反饋至各門店并督促改進(jìn)，持續(xù)提升賓客滿意度。 b、處理區(qū)域內(nèi)重大客戶投訴與突發(fā)事件，制定危機(jī)應(yīng)對(duì)預(yù)案，維護(hù)酒店品牌形象與聲譽(yù)。 c、協(xié)同市場(chǎng)部門，策劃并執(zhí)行區(qū)域內(nèi)客戶忠誠(chéng)度計(jì)劃，提升賓客復(fù)購(gòu)率與口碑傳播效應(yīng)。 任職要求 1、具有 5 年以上酒店行業(yè)工作經(jīng)驗(yàn)，其中 2 年以上區(qū)域管理或門店店長(zhǎng)管理經(jīng)驗(yàn)。 2、有高端度假酒店或連鎖酒店運(yùn)營(yíng)管理經(jīng)驗(yàn)者優(yōu)先考慮。 3、熟悉酒店運(yùn)營(yíng)各環(huán)節(jié)工作流程與標(biāo)準(zhǔn)，具備扎實(shí)的酒店管理專業(yè)知識(shí)。 4、能夠適應(yīng)經(jīng)常出差，工作地點(diǎn)可根據(jù)區(qū)域業(yè)務(wù)需求進(jìn)行全國(guó)調(diào)配。 5、具備良好的身體素質(zhì)與抗壓能力，能夠應(yīng)對(duì)高強(qiáng)度工作挑戰(zhàn)。

【崗位職責(zé)】 1、在總經(jīng)理帶領(lǐng)下，負(fù)責(zé)酒店的日常經(jīng)營(yíng)管理工作，對(duì)各項(xiàng)經(jīng)營(yíng)管理指標(biāo)負(fù)責(zé)。 2、提出酒店的經(jīng)營(yíng)管理思路，協(xié)助確定酒店年度經(jīng)營(yíng)計(jì)劃，并指揮落實(shí)。 3、協(xié)助建立健全酒店內(nèi)部管理系統(tǒng)、運(yùn)行機(jī)制及各項(xiàng)規(guī)章制度。 4、協(xié)調(diào)各部門關(guān)系。 5、研究市場(chǎng)發(fā)展趨勢(shì)，協(xié)調(diào)制定酒店各服務(wù)產(chǎn)品價(jià)格體系。 6、審定酒店的市場(chǎng)營(yíng)銷方案，不斷開拓市場(chǎng)。 7、提高酒店的管理水平、服務(wù)質(zhì)量。 【崗位要求】 1 、大專以上學(xué)歷，旅游、酒店管理專業(yè)為佳。 2 、1年以上同崗位經(jīng)驗(yàn)，具有5年以上酒店市場(chǎng)銷售部管理經(jīng)驗(yàn)優(yōu)先。 3、 熟悉酒店各營(yíng)業(yè)部門的服務(wù)及管理流程，善于建立及維護(hù)良好的客戶關(guān)系。 4 、具有良好的協(xié)調(diào)溝通、管理和團(tuán)隊(duì)建設(shè)能力,事業(yè)心強(qiáng)。

了解國(guó)家有關(guān)酒店行業(yè)的各項(xiàng)政策法規(guī)以及行業(yè)的現(xiàn)狀與發(fā)展趨勢(shì)，具有較豐富的酒店管理知識(shí)和管理經(jīng)驗(yàn)；了解酒店各崗位的業(yè)務(wù)流程，有良好的團(tuán)隊(duì)建設(shè)、組織協(xié)調(diào)與市場(chǎng)營(yíng)銷能力；具有團(tuán)隊(duì)協(xié)作精神，能夠有效配合總經(jīng)理開展工作。

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Director of Operations is responsible for the effective operational management of the hotel in order for Head of Departments to achieve and exceed their revenue and guest satisfaction targets. What will I be doing? As the Director of Operations, you will be responsible for performing the following tasks to the highest standards: Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment). Assist the development of meaningful, achievable hotel budgets and other short-term and long-term hotel strategic goals. Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded. Respond to audits that are completed by the company to ensure continual improvement is achieved. Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations. Comply and exceed hotel and company service standards. Ensure that costs are controlled throughout the operational departments and the results are analyzed regularly to highlight problem areas and take appropriate action. Manage and develop the Head of Departments (HODs) to ensure career progression and effective succession planning within the hotel and company. Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction. Hold regular briefings and communication meetings with the HOD team. #LI-VG2 Qualifications - External What are we looking for? A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow: A degree or diploma in Hotel Management or equivalent Strong commercial acumen, preferably with experience in Food & Beverage or Rooms Management Experience in managing budgets, revenue proposals and forecasting results In-depth knowledge of the hotel / leisure / service sector Strong leadership skills to effectively manage and motivate the team to achieve high level performance and exceed targets Accountable and resilient Able to work under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledgeable of hotel property management systems Previous experience in the same or similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. ?Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. ?And, our amazing Team Members are at the heart of it all!

職責(zé)描述： 1、負(fù)責(zé)公司酒店項(xiàng)目的業(yè)務(wù)拓展，完成新項(xiàng)目的尋找與開拓； 2、根據(jù)公司發(fā)展戰(zhàn)略，擴(kuò)大公司的信息渠道，擴(kuò)大項(xiàng)目在市場(chǎng)的占有率。積極通過(guò)各種渠道收集整理項(xiàng)目信息，安排項(xiàng)目信息整理，跟蹤項(xiàng)目，客戶回訪，挖掘潛在客戶資源； 3、負(fù)責(zé)新項(xiàng)目的SWOT分析與制作； 4、負(fù)責(zé)開發(fā)項(xiàng)目的獨(dú)立談判； 5、負(fù)責(zé)與中介機(jī)構(gòu)的合作關(guān)系建立及協(xié)議簽署； 6、負(fù)責(zé)組織酒店項(xiàng)目分析會(huì)，根據(jù)各專業(yè)對(duì)項(xiàng)目評(píng)估結(jié)果，完成酒店項(xiàng)目計(jì)劃書、服務(wù)建議書； 7、負(fù)責(zé)與業(yè)主保持良好溝通，關(guān)注項(xiàng)目進(jìn)度，及時(shí)反饋跟進(jìn)。 任職要求： 1. 大專以上學(xué)歷，有豐富的商務(wù)拓展經(jīng)驗(yàn)； 2、熟悉房地產(chǎn)市場(chǎng)或具備良好的酒店投資人人脈關(guān)系，有良好的社會(huì)關(guān)系、社會(huì)資源； 3、有項(xiàng)目獨(dú)立開發(fā)成功經(jīng)驗(yàn)； 4、良好的溝通、人際交往能力，思路敏捷，敬業(yè)負(fù)責(zé)，吃苦耐勞，富有挑戰(zhàn)精神； 5、3年以上開發(fā)相關(guān)工作經(jīng)驗(yàn)，能適應(yīng)出差； 6、此崗位可以異地辦公。

Key Responsible: 主要工作職責(zé)： FINANCIAL RETURNS: ·Complete forecasts, plans, and departmental production reports formanagement. ·Participate in the preparation of the hotel’s annual budget and the setting of departmentalgoals. ·Maintain updated and accurate costing and documentation of all dishes prepared and sold in thefood and beverageoperations. 財(cái)務(wù)回報(bào) ·為酒店管理層準(zhǔn)備各項(xiàng)預(yù)測(cè)、計(jì)劃和部門生產(chǎn)報(bào)告。 ·參與準(zhǔn)備酒店年度預(yù)算，并設(shè)定部門目標(biāo)。 對(duì)所有在餐飲運(yùn)營(yíng)中制備和銷售的菜品進(jìn)行精確的成本核算、記錄并及時(shí)更新 OUR PEOPLE: ·Manage day-to-day kitchen activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching, and regular feedback tohelp manage conflict and improve team memberperformance. ·Educate and train team members in compliance with brand standards, service behaviours, and governmental regulations. Ensure staff has the tools, training, and equipment to carry out jobduties. ·Promote teamwork and quality service through daily communication and coordination with other departments. Assist sales, catering and banquet staff with banquets, parties and other specialevents. ·Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actionsin accordance with company rules andpolicies. 員工團(tuán)隊(duì) ·處理廚房日常事務(wù)，計(jì)劃并分配工作，為每個(gè)員工設(shè)定績(jī)效及個(gè)人發(fā)展目標(biāo)。為員工提供教導(dǎo)、輔導(dǎo)并給予定期反饋，幫助解決各種員工矛盾，提升員工業(yè)績(jī)。 ·遵照品牌標(biāo)準(zhǔn)、服務(wù)行為及政府法規(guī)教育和培訓(xùn)所有團(tuán)隊(duì)員工。確保員工獲得恰當(dāng)培訓(xùn)，并配備完成工作所需的各種工具和設(shè)備。 ·通過(guò)與其它部門進(jìn)行日常溝通和協(xié)作促進(jìn)團(tuán)隊(duì)合作、提高服務(wù)質(zhì)量。協(xié)助銷售、餐飲和宴會(huì)部員工組織宴會(huì)、派對(duì)和其它特別活動(dòng)。 ·根據(jù)公司規(guī)定和政策，對(duì)員工工資、工作規(guī)程或其它人力資源相關(guān)事務(wù)提出建議或初擬方案。 GUEST EXPERIENCE: ·Solicit guest feedback to improve food and presentationquality. ·Assist with addressing customer questions and issues relating to kitchenservices. ·Assist Food and Beverage Director with menu planning, food and beverage coordination,table arrangements, decoration options,etc. 企業(yè)責(zé)任 ·確保所有菜品制作和出品均符合配方要求和相應(yīng)標(biāo)準(zhǔn)。 ·為所有的餐飲分部門、酒吧及餐飲宴會(huì)活動(dòng)設(shè)計(jì)菜單和主題。監(jiān)督本地競(jìng)爭(zhēng)對(duì)手動(dòng)向和行業(yè)趨勢(shì)。 ·維護(hù)相關(guān)流程，確保食物與酒水產(chǎn)品、庫(kù)存與設(shè)備的安全及以恰當(dāng)儲(chǔ)存。及時(shí)訂購(gòu)補(bǔ)充物資，避免浪費(fèi)，防止偷盜。 ·確保所有的餐飲設(shè)施和儲(chǔ)藏室運(yùn)行情況良好、定期清潔。 ·遵守政府法規(guī)、品牌標(biāo)準(zhǔn)及酒店或公司的政策與操作流程。 可能需對(duì)酒店的安全負(fù)責(zé)，確保將偷竊、犯罪和其它風(fēng)險(xiǎn)降至最低。完成其它分配的任務(wù)，可能需要擔(dān)任值班經(jīng)理。 Qualification: 任職資格 Completion of a degree or certificate in culinary arts and five years of experience as a chef, with at least one year in a supervisory capacity, or equivalent combination of education and culinary/kitchen operations experience. Must speak local language(s). 具有烹飪學(xué)歷或證書，5 年廚師經(jīng)驗(yàn)，至少 1 年主管崗位經(jīng)驗(yàn)，或具有其他同等烹飪學(xué)歷及經(jīng)驗(yàn)。必須掌握本地語(yǔ)言。

【崗位職責(zé)】 1、 全面負(fù)責(zé)酒店的經(jīng)營(yíng)管理。 2、 建立、健全酒店的組織管理系統(tǒng)，使之合理化、精簡(jiǎn)化、高效化。 3、 負(fù)責(zé)實(shí)現(xiàn)酒店的營(yíng)業(yè)收入指標(biāo)和利潤(rùn)指標(biāo)。 4、 負(fù)責(zé)制定酒店的經(jīng)營(yíng)預(yù)算和決算，提出更新改造和投資計(jì)劃。 5、 落實(shí)酒店年度財(cái)務(wù)預(yù)算，向各部門下達(dá)年度工作指標(biāo)。 6、 督促酒店維修保養(yǎng)工作和酒店安全管理工作。 7、 負(fù)責(zé)做好酒店與各界人士的公共關(guān)系,樹立酒店良好形象。 8、 做好酒店機(jī)構(gòu)設(shè)置、員工編制及重要人事變更。 9、 指導(dǎo)培訓(xùn)工作，培養(yǎng)人才，提高整個(gè)酒店的服務(wù)質(zhì)量和員工素質(zhì)。 10、及時(shí)向中旅酒店事業(yè)群本部條線匯報(bào)工作，做好業(yè)主與中旅酒店之間的橋梁紐帶。 【崗位要求】 1、大專以上學(xué)歷，相關(guān)管理專業(yè)，年齡不超過(guò)50歲。 2、 從事五星級(jí)酒店工作10 年以上，具有5年以上國(guó)內(nèi)或國(guó)際知名五星級(jí)全服務(wù)型高端連鎖品牌酒店總經(jīng)理工作經(jīng)驗(yàn)。 3、 熟悉酒店各部門服務(wù)及管理流程。 4、 善于管理和經(jīng)營(yíng)團(tuán)隊(duì)，事業(yè)心強(qiáng)。 5、 有較強(qiáng)的溝通、計(jì)劃、決策和綜合判斷能力。 6、服從管理，接受全國(guó)統(tǒng)一調(diào)派，穩(wěn)定性好，中共黨員優(yōu)先考慮。

任職資格： 1、本科及以上學(xué)歷，酒店管理、旅游管理、行政管理等相關(guān)專業(yè)； 2、五年以上五星級(jí)酒店經(jīng)營(yíng)管理經(jīng)驗(yàn)，三年以上國(guó)際聯(lián)號(hào)五星級(jí)酒店同崗位工作經(jīng)驗(yàn)； 3、熟悉五星級(jí)酒店全面運(yùn)作及管理流程，有較成功的經(jīng)營(yíng)業(yè)績(jī)案例； 4、具有敏銳的商業(yè)觸覺(jué)及市場(chǎng)洞察力，善于審時(shí)度勢(shì)，制定酒店發(fā)展戰(zhàn)略； 5、具備優(yōu)秀的團(tuán)隊(duì)合作精神和協(xié)調(diào)能力，出眾的判斷和決策能力、商務(wù)談判能力、公關(guān)能力及經(jīng)營(yíng)管理能力，抗壓能力強(qiáng)； 6、具有較強(qiáng)的責(zé)任心和良好的職業(yè)道德，具備較強(qiáng)的領(lǐng)導(dǎo)能力和團(tuán)隊(duì)建設(shè)及管理能力； 7、年齡48歲以內(nèi)，形象氣質(zhì)佳，普通話標(biāo)準(zhǔn)。 該崗位工作地江蘇淮安鉑爾曼酒店，不接受勿投?。?！

主要職責(zé) Primary Responsibilities 1.管理酒店的運(yùn)作，以此實(shí)現(xiàn)酒店利益的最大化，確保對(duì)客人的服務(wù)和產(chǎn)品的質(zhì)量。 Manage the operations of the hotel in order to maximize profitability and to ensure superior guest service and product quality. 2.發(fā)展，建議，實(shí)行和管理運(yùn)做作部門的年度和長(zhǎng)期目標(biāo)。 Develop, recommend, implement and manage the operational department’s annual and long term goals. 3.確保運(yùn)作部門用最少的成本，達(dá)到最大的收益和利潤(rùn)潛力。 Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs. 4.按預(yù)算管理運(yùn)作成本，同時(shí)收集和報(bào)告財(cái)務(wù)信息給總經(jīng)理。 Manage operational expenses to stay within budget guidelines, as well as gather and report financial information to the General Manager. 5.管理運(yùn)作部門的工作成效，如培訓(xùn)，發(fā)展，輔導(dǎo)和顧問(wèn)，進(jìn)行績(jī)效評(píng)價(jià)和解決部門成員和經(jīng)理的問(wèn)題。 Manages performance issues that arise within the operational departments, as well as train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers. 6.確保最佳地遵守企業(yè)審計(jì)重點(diǎn)。 Ensures optimal compliance with corporate focus audit. 7.估計(jì)客人需求的改變，住客本身結(jié)構(gòu)和競(jìng)爭(zhēng)的情況，推薦適合的產(chǎn)品和服務(wù)。 Evaluates changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary. 8.確保客人和員工的滿意，同時(shí)保持市場(chǎng)競(jìng)爭(zhēng)力和卓越的財(cái)務(wù)業(yè)績(jī)。 Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance. 9.對(duì)客人的情況進(jìn)行預(yù)見和反應(yīng)，建立前置性的活動(dòng)程序以促進(jìn)客人的滿意度。 Anticipate and address guest issues and establish proactive processes to promote guest Satisfaction. 知識(shí)和經(jīng)驗(yàn)Knowledge and Experience 1.對(duì)餐飲行業(yè)保持極高的熱忱與激情。 Passionate about F&B. 2.強(qiáng)大的領(lǐng)導(dǎo)能力，運(yùn)營(yíng)能力及組織能力。 Strong leadership, operational and organizational skills. 3.具有與國(guó)有企業(yè)（SOE）業(yè)主合作的經(jīng)驗(yàn)。 Previous exposure to SOE Owner. 4.具備推動(dòng)商業(yè)成果（即提升收入）的出色能力。 Proven ability to drive commercial results (=revenue). 5.大?；蛞陨蠈W(xué)歷。 College degree or above. 6.十年或以上五星級(jí)國(guó)際品牌酒店管理工作的經(jīng)驗(yàn)。 At least Ten years of management experience in a five-star international brand hotel. 7.能夠使用英語(yǔ)作為第一工作語(yǔ)言。 Able to use English as the first working language.

崗位職責(zé):? 1.全權(quán)負(fù)責(zé)處理酒店的一切事務(wù)，完成酒店所確定的各項(xiàng)目標(biāo)；制定酒店經(jīng)營(yíng)目標(biāo)和管理發(fā)展方向，保證經(jīng)營(yíng)業(yè)務(wù)順利進(jìn)行； 2.協(xié)調(diào)內(nèi)、外部關(guān)系，使酒店有一個(gè)高效率的工作團(tuán)隊(duì)；抓好重要客人的接待工作，塑造酒店良好的內(nèi)、外部交流溝通； 3.制定有效的激勵(lì)政策和適合店情的考核標(biāo)準(zhǔn)； 4.抓好酒店員工隊(duì)伍建設(shè)和人才培養(yǎng)工作，全面提高酒店員工的素質(zhì)； 5.負(fù)責(zé)酒店年度預(yù)算與決策的編制，嚴(yán)格控制酒店的經(jīng)營(yíng)成本和開支，檢查分析每月營(yíng)業(yè)情況； 6.全面負(fù)責(zé)酒店的安全管理，有重點(diǎn)地定期巡視公眾場(chǎng)所及各部門工作情況，檢查或抽查服務(wù)質(zhì)量。 任職資格:? 1.45歲以內(nèi)（45歲以上不考慮），大專及以上學(xué)歷； 2.5-10年酒店管理工作經(jīng)驗(yàn)，最少5年以上同等崗位工作經(jīng)歷；具備全服務(wù)酒店總經(jīng)理經(jīng)驗(yàn) 3.熟悉酒店項(xiàng)目運(yùn)營(yíng)管理，能夠領(lǐng)導(dǎo)團(tuán)隊(duì)搭建起酒店項(xiàng)目的運(yùn)營(yíng)管理體系；? 4.具備良好的執(zhí)行能力，較高層面的系統(tǒng)化管理思維，極強(qiáng)的信息統(tǒng)合及分析判斷能力，極強(qiáng)的資源整合和運(yùn)用能力。 薪資：面議。

【崗位職責(zé)】 1、在總經(jīng)理帶領(lǐng)下，負(fù)責(zé)酒店的日常經(jīng)營(yíng)管理工作，對(duì)各項(xiàng)經(jīng)營(yíng)管理指標(biāo)負(fù)責(zé)。 2、提出酒店的經(jīng)營(yíng)管理思路，協(xié)助確定酒店年度經(jīng)營(yíng)計(jì)劃并落實(shí)。 3、協(xié)助建立健全酒店內(nèi)部管理系統(tǒng)、運(yùn)行機(jī)制及各項(xiàng)規(guī)章制度。 4、協(xié)調(diào)各部門關(guān)系。 5、研究市場(chǎng)發(fā)展趨勢(shì)，協(xié)調(diào)制定酒店各服務(wù)產(chǎn)品價(jià)格體系。 6、審定酒店的市場(chǎng)營(yíng)銷方案，不斷開拓市場(chǎng)。 7、提高酒店的管理水平、服務(wù)質(zhì)量。 【崗位要求】 1 本科以上學(xué)歷，碩士及以上學(xué)歷為佳。 2 具有3年以上酒店房務(wù)、餐飲、市場(chǎng)營(yíng)銷等崗位第一負(fù)責(zé)人的管理經(jīng)驗(yàn)。 3 熟悉酒店各營(yíng)業(yè)部門的服務(wù)及管理流程，善于成本控制。 4 具有良好的協(xié)調(diào)溝通、管理和團(tuán)隊(duì)建設(shè)能力,事業(yè)心強(qiáng)。

薪資：2萬(wàn)以上（底薪+績(jī)效形式，上不封頂） 崗位要求： 1. 大專以上學(xué)歷，從事酒店管理工作10年以上。 2. 具備高端大體量度假酒店籌開籌備經(jīng)驗(yàn)及運(yùn)營(yíng)經(jīng)驗(yàn)，并有度假型酒店運(yùn)營(yíng)成功經(jīng)歷。 3. 熟悉酒店各個(gè)部門服務(wù)流程及管理流程，并有能力總結(jié)出一套符合當(dāng)下的服務(wù)，管理流程和標(biāo)準(zhǔn)。 4. 熟悉OTA所有平臺(tái)運(yùn)營(yíng)規(guī)則，重視OTA平臺(tái)點(diǎn)評(píng)分?jǐn)?shù)。具備小紅書，抖音等新媒體的運(yùn)營(yíng)經(jīng)驗(yàn)，且有成功運(yùn)營(yíng)經(jīng)歷。 5. 具備省內(nèi)/外大客戶開發(fā)經(jīng)驗(yàn)（如：康養(yǎng)，保險(xiǎn)公司，航空公司等），各類渠道拓展開發(fā)經(jīng)驗(yàn)（如文旅，婚慶等公司），省內(nèi)/外旅行社對(duì)接洽談簽約及管理。 6. 具備較強(qiáng)的溝通，計(jì)劃，組織，協(xié)調(diào)，控制和綜合決策能力及創(chuàng)新能力。 7. 具備妥善處理酒店內(nèi)突發(fā)事件能力，有2-3方面擅長(zhǎng)及突出的部門管理能力及運(yùn)營(yíng)經(jīng)理。 崗位職責(zé)： 1. 負(fù)責(zé)實(shí)現(xiàn)酒店的營(yíng)業(yè)收入和利潤(rùn)指標(biāo)。 2. 落實(shí)好酒店年度財(cái)務(wù)預(yù)算和年度工作指標(biāo)。 3. 督促酒店維修保養(yǎng)工作和酒店安全管理工作。 4. 指導(dǎo)培訓(xùn)，培養(yǎng)人才，提高整個(gè)酒店的服務(wù)質(zhì)量和員工素質(zhì)。 5. 做好團(tuán)隊(duì)建設(shè)，帶領(lǐng)團(tuán)隊(duì)共同努力完成酒店的各項(xiàng)經(jīng)營(yíng)目標(biāo)。 6. 做好酒店入住客人的服務(wù)工作，重視客人入住體驗(yàn)感。重視酒店客房衛(wèi)生，各經(jīng)營(yíng)場(chǎng)所衛(wèi)生及餐飲食品安全。

崗位職責(zé)： 1、協(xié)助總經(jīng)理確?酒店的經(jīng)營(yíng)管理?針、發(fā)展?向、組織機(jī)構(gòu)和完善酒店的?遠(yuǎn)規(guī)劃及年度經(jīng)營(yíng)計(jì)劃； 2、協(xié)助總經(jīng)理制定、執(zhí)行、監(jiān)管酒店的各項(xiàng)財(cái)務(wù)與運(yùn)營(yíng)計(jì)劃； 3、執(zhí)行總經(jīng)理的各項(xiàng)要求，協(xié)助總經(jīng)理處理酒店的運(yùn)作及經(jīng)營(yíng)，執(zhí)行酒店各項(xiàng)決議，完成總經(jīng)理做出的經(jīng)營(yíng)計(jì)劃及總經(jīng)理分配的各項(xiàng)具體任務(wù)； 4、負(fù)責(zé)的部門整體能力水平提升，了解客戶需求，走在市場(chǎng)前沿，引領(lǐng)酒店產(chǎn)品升級(jí)，創(chuàng)新； 5、了解賓客服務(wù)和運(yùn)營(yíng)中的潛在需求，以便及時(shí)發(fā)現(xiàn)服務(wù)標(biāo)準(zhǔn)的問(wèn)題，制定并實(shí)施改進(jìn)措施，推動(dòng)賓客滿意度不斷提高，能夠與客戶進(jìn)行互動(dòng)，獲取反饋并建立良好的關(guān)系； 6、檢查酒店各項(xiàng)管理制度、工作決策及服務(wù)程序的貫徹落實(shí)，協(xié)調(diào)各部門關(guān)系，確保酒店各項(xiàng)工作正常運(yùn)轉(zhuǎn)； 7、組織協(xié)調(diào)與各部門的協(xié)同配合，確保酒店的各項(xiàng)服務(wù)產(chǎn)品符合顧客的需求并滿意； 8、對(duì)酒店的日常運(yùn)行、服務(wù)質(zhì)量及員工的工作紀(jì)律標(biāo)準(zhǔn)方面存在的問(wèn)題進(jìn)行督導(dǎo)，使之達(dá)到酒店要求； 9、掌握酒店日常經(jīng)營(yíng)情況，根據(jù)總經(jīng)理提出的酒店長(zhǎng)遠(yuǎn)規(guī)劃和年度計(jì)劃，對(duì)酒店的經(jīng)營(yíng)管理和企業(yè)發(fā)展問(wèn)題提供決策性建議和意見； 10、協(xié)助總經(jīng)理加強(qiáng)對(duì)分管部門管理干部管理技能和服務(wù)技能的培訓(xùn)工作，打造高水平的管理隊(duì)伍； 11、總經(jīng)理外出時(shí)，代表總經(jīng)理主持酒店每天例會(huì)，參與并最終確定決策； 12、主持處理酒店發(fā)生的各類緊急事件，處理客人重大投訴，確保經(jīng)營(yíng)活動(dòng)的正常運(yùn)行。 任職要求： 1、大學(xué)?？埔陨蠈W(xué)歷，具備優(yōu)秀酒店運(yùn)營(yíng)工作經(jīng)驗(yàn)管理者，具有5年以上五星級(jí)酒店相關(guān)管理工作經(jīng)驗(yàn)； 2、熟悉酒店各部門服務(wù)標(biāo)準(zhǔn)及管理流程，善于成本控制； 3、通曉酒店各部門的經(jīng)營(yíng)管理工作，尤其是客房，餐飲，前廳等關(guān)鍵職能，理解酒店的管理機(jī)制和程序； 4、有良好的團(tuán)隊(duì)意識(shí)和領(lǐng)導(dǎo)能力； 5、具有良好的協(xié)調(diào)溝通、管理和團(tuán)隊(duì)建設(shè)能力,事業(yè)心強(qiáng)。

Pre-opening project in Yangtze River Delta 長(zhǎng)三角地區(qū)籌備酒店項(xiàng)目預(yù)備人才 Food & Beverage background is preferred Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts, Cordis Hotels and Resorts, Ying'nFlo brands. It is the hospitality arm of Great Eagle Holdings, a property development company in Hong Kong. Key Responsibilities: Develop and maintain comprehensive operational standards and procedures for the hotel. Ensure that all departments adhere to these standards, promoting consistency and excellence across all operational areas. Update operational standards as needed to reflect changes in the industry or hotel's business needs. Oversee the daily operations of the hotel to ensure compliance with established service standards and quality guidelines. Monitor operational procedures and ensure that all departments adhere to the hotel's policies and procedures for service excellence. Conduct regular audits and?inspections to identify areas of improvement and implement corrective measures. Actively monitor guest feedback and satisfaction levels, using this information to drive continuous improvement. Work closely with department heads to address any guest complaints or concerns promptly and effectively. Develop and oversee the implementation of the hotel's operational budget, including revenue and expense projections. Seek opportunities to increase revenue and reduce expenses, while maintaining service quality. Analyze operational costs and identify cost-saving opportunities without compromising service quality. Review and optimize operational processes to improve efficiency and enhance the guest experience. Identify innovative ways to generate additional revenue streams, such as through new services or products. Collaborate with marketing and sales teams to develop strategies that drive occupancy and revenue growth. Hire, train, and supervise operational staff, ensuring they have the necessary skills and knowledge to perform their duties. Create and implement employee development plans, providing opportunities for career growth and advancement. Conduct regular performance reviews and provide feedback to employees, recognizing and rewarding outstanding performance. Qualifications: 1.????? Luxury Hospitality segment experience will be preferred. 2.? ? ? 3+ years as Director of Operations / Executive Assistant Manager at international hotels. 4.????? Ability to understand a variety of industrial issues and develop strategic business plans. 5.????? Problem solving ability on both operational and/or strategic areas. 6.????? Strong interpersonal skills & leadership. 7.????? Fluent written & spoken English. 8.? ? ? Pre-opening experience is preferred.

【崗位職責(zé)】 1. 戰(zhàn)略規(guī)劃：規(guī)劃并執(zhí)行酒店的長(zhǎng)遠(yuǎn)戰(zhàn)略，旨在全面實(shí)現(xiàn)運(yùn)營(yíng)效能、財(cái)務(wù)健康及客戶滿意度三大核心目標(biāo)。 2.?日常運(yùn)營(yíng)監(jiān)管：高效督導(dǎo)酒店的日常運(yùn)營(yíng)活動(dòng)，確保各部門遵循既定政策與流程順暢運(yùn)作。 3.?財(cái)務(wù)管理優(yōu)化：負(fù)責(zé)酒店財(cái)務(wù)預(yù)算的制定、成本的有效控制及財(cái)務(wù)深入分析，以科學(xué)配置資源，提升經(jīng)濟(jì)效益。 4.?市場(chǎng)營(yíng)銷策略：精心策劃并執(zhí)行市場(chǎng)營(yíng)銷方案，致力于擴(kuò)大品牌知名度，提升市場(chǎng)份額。 5.?客戶關(guān)系維護(hù)：積極構(gòu)建并維護(hù)良好的客戶關(guān)系體系，有效處理客戶投訴，確保高滿意度水平。 6.?團(tuán)隊(duì)建設(shè)與培育：組建一支高效協(xié)作的酒店管理團(tuán)隊(duì)，提供專業(yè)培訓(xùn)與發(fā)展平臺(tái)，營(yíng)造積極向上的工作氛圍。 7.?服務(wù)質(zhì)量監(jiān)控：嚴(yán)格監(jiān)督酒店服務(wù)質(zhì)量，持續(xù)優(yōu)化服務(wù)流程，確保賓客享受卓越體驗(yàn)。 8.?安全衛(wèi)生保障：確保酒店安全衛(wèi)生標(biāo)準(zhǔn)符合法規(guī)要求，制定并演練應(yīng)急預(yù)案，保障賓客與員工安全。 9.?合規(guī)風(fēng)險(xiǎn)管理：確保酒店運(yùn)營(yíng)嚴(yán)格遵守相關(guān)法律法規(guī)，有效識(shí)別與管理潛在風(fēng)險(xiǎn)，維護(hù)運(yùn)營(yíng)穩(wěn)健。 【崗位要求】 1.?3年以上的星級(jí)品牌酒店同崗位經(jīng)驗(yàn)，有國(guó)際知名酒店集團(tuán)工作經(jīng)驗(yàn)者尤佳。 2.?具備高度的責(zé)任心和職業(yè)道德，能夠承受工作壓力。 3.?擁有出色的團(tuán)隊(duì)合作精神和領(lǐng)導(dǎo)能力，能夠激勵(lì)和帶領(lǐng)團(tuán)隊(duì)共同成長(zhǎng)。 4.?具備良好的客戶服務(wù)意識(shí)，注重細(xì)節(jié)，追求卓越。 5.?對(duì)酒店行業(yè)充滿熱情，愿意不斷學(xué)習(xí)和進(jìn)步。

【崗位職責(zé)】 崗位職責(zé)： 1.為總經(jīng)理提供專業(yè)的咨詢及行政上的支持。 2.制定開拓市場(chǎng)銷售戰(zhàn)略和促銷計(jì)劃，督導(dǎo)和協(xié)助市場(chǎng)銷售計(jì)劃的進(jìn)展和實(shí)施。 3.監(jiān)督和評(píng)估當(dāng)前發(fā)起的市場(chǎng)銷售活動(dòng)以及市場(chǎng)動(dòng)態(tài)。 4.管理客戶關(guān)系及服務(wù)，包括客戶需求、產(chǎn)品服務(wù)知識(shí)，銷售的有效性交流技巧及客戶反饋信息。 5.管理部門內(nèi)部日常工作，確保正常運(yùn)行。 任職要求： 1.本科及以上相關(guān)學(xué)歷。 2.優(yōu)秀的中，英文口頭表達(dá)及書寫能力。 3.在國(guó)際連鎖飯店集團(tuán)擔(dān)任類似的工作崗位，具有5年的經(jīng)驗(yàn)。 4.良好的人際交往、溝通技巧及抗壓能力。 5.了解商務(wù)旅游、旅游業(yè)國(guó)際市場(chǎng)，會(huì)議旅游及餐飲銷售。

聘任要求： 1. 工作經(jīng)驗(yàn) ? 2年以上國(guó)際酒店品牌同職位經(jīng)驗(yàn)，餐飲背景優(yōu)先；3年以上奢華品牌管理層經(jīng)驗(yàn)。 2. 運(yùn)營(yíng)管理 ? 熟悉酒店全流程運(yùn)營(yíng)，包括前廳、客房、餐飲、工程等部門協(xié)作，具備團(tuán)隊(duì)協(xié)作能力；具備奢華品牌運(yùn)營(yíng)品質(zhì)把控和創(chuàng)新能力。有政府重要活動(dòng)及國(guó)宴運(yùn)營(yíng)保障經(jīng)驗(yàn)優(yōu)先。 3. 財(cái)務(wù)與市場(chǎng)分析 ? 具備財(cái)務(wù)預(yù)算編制、成本控制及市場(chǎng)分析能力，能通過(guò)數(shù)據(jù)分析優(yōu)化經(jīng)營(yíng)策略，開拓新營(yíng)收渠道。 4. 戰(zhàn)略規(guī)劃 ? 具備戰(zhàn)略規(guī)劃能力，能制定并執(zhí)行符合品牌定位的運(yùn)營(yíng)策略，協(xié)調(diào)跨部門合作，引領(lǐng)團(tuán)隊(duì)實(shí)現(xiàn)經(jīng)營(yíng)目標(biāo)。 5. 營(yíng)銷策略 ? 能通過(guò)經(jīng)營(yíng)報(bào)表分析市場(chǎng)趨勢(shì)，預(yù)測(cè)需求變化，結(jié)合創(chuàng)新思維調(diào)整營(yíng)銷策略，吸引更多高端客戶。 6. 關(guān)系維護(hù) ? 能維護(hù)與政府職能部門、大客戶及業(yè)主的良好關(guān)系，確保酒店合規(guī)運(yùn)營(yíng)，提升客戶滿意度。