宴會廳背景
Food&Beverages operations.
負責餐飲服務的運作。
?Maintain excellent level ofcustomer service.
保證對客優(yōu)質(zhì)服務水平。
Develop menus with other members of F&B team.
同團隊成員一起制定菜單。
Set departmental targets and objectives, work schedules, budgets, andpolicies and procedures.
設定部門目標,工作計劃,預算和規(guī)章制度。
Evaluate guest satisfactionlevels with a focus on continuous improvement.
評估客戶滿意度并持續(xù)改善。
?To ensure that all Foodand Beverage forms and reports to be forwarded to the Area Food and BeverageDepartment are submitted properly.
確保所有轉(zhuǎn)交給區(qū)域餐飲部門的表格和報告都按時遞交。
To maintain all hotelrecords and forms as prescribed by hotel management and policies.
按照酒店管理規(guī)定和政策,保存所有酒店記錄和文件。
?To be able to plan ahead (is pro-active instead of reactive).
能夠提前做好計劃(積極主動,而不是被動做事)。
To ensure that deadlineson all projects are met.
確保所有項目在截止日期做完。
To ensure that heschedules himself to be available and on duty during peak periods.
確保安排好自己的時間,在酒店高峰期值班。
To feel confident inleaving the operation for a period of time due to the qualified talents he hasdeveloped, and who are able to make their own decisions
暫時離開崗位也有自信運作平穩(wěn),因為有自己帶領出來的有能力的、能做決定的人才。
?To feel comfortable withusing all F&B Hotel software as well as general administration programs
靈活地使用所有酒店軟件以及行政程序。