作為房務部的戰(zhàn)略業(yè)務領導。負責集團旗下酒店前廳，客房及其他相關的經(jīng)營部門質量的規(guī)劃、開發(fā)、實施和評估。該職位與直接下屬一起制定和實施部門戰(zhàn)略，確保品牌服務戰(zhàn)略和品牌計劃的實施。確保部門運營符合品牌標準，滿足客戶需求，確保員工滿意度，專注于增加收入并最大化部門的財務績效。制定和實施酒店整體戰(zhàn)略，提供產(chǎn)品和服務，以滿足或超越品牌目標客戶和員工的需求和期望，并為業(yè)主和公司提供投資回報。遵守公司的政策和程序。
As the strategic business leader of the Housekeeping Department. Responsible for the planning, development, implementation and evaluation of the quality of the Group's hotel front office, rooms and other related business departments. This position works with direct reports to develop and implement departmental strategies and ensure the implementation of brand service strategies and brand initiatives. Ensure department operations meet brand standards, meet customer needs, ensure employee satisfaction, focus on increasing revenue and maximize the department's financial performance. Develop and implement the overall hotel strategy to provide products and services that meet or exceed the needs and expectations of the brand's target customers and employees, and provide a return on investment for the owner and the company. Comply with company policies and procedures.
職責義務：
Duties & Responsibilities:
1.作為房務部運營的戰(zhàn)略業(yè)務領導者。 職責范圍包括前廳、商務中心、水療健身和客房服務。
As a strategic business leader for room operations. Responsibilities include front office, business center, spa fitness and room service.
2.與直接下屬（部門經(jīng)理）合作，制定和實施部門戰(zhàn)略，確保品牌服務戰(zhàn)略和品牌計劃的實施。 該職位確?？头窟\營符合品牌標準，以客戶需求為目標，確保員工滿意度，專注于增加收入，并最大限度地提高部門的財務績效。
Work with direct reports (department managers) to develop and implement department strategies and ensure the implementation of brand service strategies and brand plans. This position ensures that room operations meet brand standards, target customer needs, ensure employee satisfaction, focus on increasing revenue, and maximize the department's financial performance.
3.制定和實施房務部的運行計劃、預算計劃。
?Develop and implement the operation plan and budget plan of the room department.
4.優(yōu)化房務部的管理體系，下達房務部的運行管理目標。
Optimized the management system of the room department and issued the operation management objectives of the Room department.
5.全面控制部門的管理費用、固定費用和變動費用，節(jié)約開支。
Comprehensively control the department's administrative expenses, fixed expenses and variable expenses to save expenses.
6.定時查閱各部門的工作日記和每周總結匯報，督查各部門的工作進度及時發(fā)現(xiàn)問題，糾正偏差，作出處理。
Regularly consult the work diaries and weekly summary reports of all departments, supervise the work progress of all departments, timely find problems, correct deviations, and deal with them.
7.對本部門的安全、消防、衛(wèi)生工作負責，及時掌握新的規(guī)范、條例。因地制宜的實施好各種防范工作。
Responsible for the safety, fire and health work of the department, and timely grasp the new norms and regulations. Implement various preventive work according to local conditions.
8.熟悉本部門經(jīng)營范圍內的經(jīng)營管理和行政管理知識，了解與商業(yè)、酒店等經(jīng)營有關的法律法規(guī)知識。
Familiar with the business management and administrative management knowledge within the business scope of the department, and understand the laws and regulations related to business, hotel and other operations.
專業(yè)知識技能：
Job Knowledge / Skill:
1.大專（含）以上學歷，酒店管理、企業(yè)管理等相關專業(yè)。
College degree or above, major in hotel management, business management, etc.
2.10年以上前廳部、客房部或市場銷售管理運營或相關專業(yè)領域的工作經(jīng)驗。
10 years or more working experience in front office, housekeeping or sales management or related field.
3.具有良好的溝通技巧和對客溝通能力，和超前的創(chuàng)新意識、營銷思路和豐富的房務管理經(jīng)驗。
Have good communication skills and ability to communicate with customers, as well as advanced innovation consciousness, marketing ideas and rich experience in room management.
4.適應性強，靈活并能有效地接受和應對變化。
Adaptable, flexible and able to accept and cope with changes effectively.
5.優(yōu)秀的中英文聽說讀寫能力。
Excellent listening, speaking, reading and writing skills in Chinese and English.
6.熟悉并掌握Opera酒店管理系統(tǒng)及各類辦公軟件。
Familiar with Opera hotel management system and various office software.
