財(cái)務(wù)回報(bào)
·????????Develop a strong understandingand knowledge of key sectors targeted by the hotel, and gain sectorial/accountexpertise when necessary to maximise guest experience
·????????在酒店中,有針對(duì)性的加強(qiáng)自己對(duì)于關(guān)鍵的部門認(rèn)知度,當(dāng)全面熟知部門/客戶的專業(yè)知識(shí)后,在必要的時(shí)候最大化的提高客戶體驗(yàn)
·????????Prepare Weekly Events Forecastsand other supporting documents
·????????準(zhǔn)備每周會(huì)議預(yù)測(cè)會(huì)議和其他相關(guān)資料
·????????Ensure the timely follow-up andpursuit of strategic relationships with customers and stakeholders in order todrive the highest levels of guest satisfaction
·????????確保及時(shí)跟進(jìn)客戶和與之相關(guān)者的合作關(guān)系,以最高水平提高客戶滿意度
·????????Ensure timely delivery ofMaster Invoice to customers and facilitate payment
·????????確保及時(shí)確認(rèn)付款并將發(fā)票寄送給客戶
·????????Work closely with theReservations, Sales & Marketing, and F&B departments to ensure theaccounts from the events are consolidated and reconciled
·????????與預(yù)訂部,市場(chǎng)銷售部和餐飲部緊密合作,確保會(huì)議客戶得到鞏固和協(xié)調(diào)
PEOPLE
員工團(tuán)隊(duì)
·????????Team up with counterpart CrowneMeetings Fulfillment staff to deliver sector/customer specific services whenappropriate
·????????在適當(dāng)?shù)那闆r下,與相應(yīng)的皇冠會(huì)務(wù)銷售的同事向部門/客戶提供特定的服務(wù)
·????????Partner with the BusinessDevelopment Team to support new business prospecting
·????????與商務(wù)發(fā)展部合作,支持新生意的開發(fā)
·????????Support daily operations ofsuperiors
·????????支持上級(jí)日常工作的運(yùn)營
·????????Communicate to his/her superiorany issues encountered and other relevant information
·????????遇到的任何問題及其他相關(guān)信息及時(shí)與上級(jí)溝通
·????????Attend and participate intraining sessions, daily briefings and other meetings as required
·????????參加培訓(xùn)課程,每日例會(huì)及其他需要參加的會(huì)議
GUEST EXPERIENCE
賓客體驗(yàn)
·????????In the pre-event planningprocess, consult with the meeting planners to identify optimal meeting roomconfiguration, recommendation on meeting/break flow, menu planning, food &beverage coordination, table arrangements, decoration options, etc. to improvemeeting efficiency and productivity
·????????在會(huì)議前的準(zhǔn)備過程中,與會(huì)議策劃者協(xié)商確定最佳會(huì)議室配置、會(huì)議/休息流程、菜單、餐飲、桌卡、裝飾等,以提高會(huì)議效率和工作效率
·????????Support the Crowne MeetingsEvents Executive/Manager in the daily meeting with each meeting planner todebrief on daily events, review consumption, bill and any exceptions tocontracted billing and review estimates of final billing
·????????支持皇冠會(huì)務(wù)統(tǒng)籌主任/經(jīng)理在日常例會(huì)中匯報(bào)當(dāng)日會(huì)議情況,回顧生意消費(fèi),賬單和所有例外已消費(fèi)賬單和審查最終賬單的預(yù)算
·????????Support the Crowne MeetingsEvents Executive/Manager in planning and conducting pre-event meetings withclients and catering staff to determine potential enhancements to the guestexperience
·????????支持皇冠會(huì)務(wù)統(tǒng)籌主任/經(jīng)理在與客戶和餐飲部同事策劃和開展的會(huì)議前,以確定增強(qiáng)客戶體驗(yàn)
·????????Assigned upon situation, be thepoint-of-contact to give immediate assistance in order that customer’s needsare met quickly and their event runs smoothly
·????????為了以最快的速度滿足客戶的需求,并讓他們的會(huì)議順利進(jìn)行,在有分配工作的情況下,以在任何聯(lián)系點(diǎn)立即協(xié)助工作
·????????Organise post-event calls andcollect Feedback Survey and follow up with customers to obtain event feedbackand identify further business opportunities
·????????完成潛在會(huì)議客戶電話,收集反饋調(diào)查并跟進(jìn)客戶獲得事件反饋并確定進(jìn)一步的生意機(jī)會(huì)
RESPONSIBLE BUSINESS
企業(yè)責(zé)任
·????????Develop awareness andreputation of the hotel and the brand in the local community
·????????在當(dāng)?shù)厣鐓^(qū)發(fā)展酒店和品牌的知名度和美譽(yù)度
·????????Coordinate safety and securityinitiatives to ensure meetings flow smoothly with minimal interruptions orproblems. Coach and advise clients on meeting options and alternatives thatpotentially reduce waste, save energy and have a minimal impact to theenvironment
·????????協(xié)調(diào)安全的和安全措施,確保會(huì)議以最少的中斷或問題并順利進(jìn)行。指導(dǎo)和建議客戶在會(huì)議的選擇和會(huì)議替代方案,盡量減少浪費(fèi),節(jié)約能源和降低對(duì)環(huán)境的影響
·????????Perform other duties asassigned by superior.
·????????履行上級(jí)分派的其他職責(zé)。