Job Duties (including but not limited to)?主要工作職責(zé)(包括但不限于以下內(nèi)容):
Towork with the F&B team to ensure achievement of strategic departmentalgoals, especially in the area of guest satisfaction. To be prepared to workflexible shifts at designated area to create a fully multi skilled andproductive Food and Beverage team.
與餐飲部團隊一起確保實現(xiàn)部門目標(biāo),特別是為酒吧客人提供滿意的服務(wù)。具有工作中所需的各種知識和技能并能夠適應(yīng)不同的班次安排。
1. Fullyable to operate with all aspects of the Micros (POS), Reservation systems.
能夠熟練運用Micros和預(yù)訂系統(tǒng)
2. Continuousupdating profiles in reservation system.
及時更新預(yù)訂系統(tǒng)的信息
3. Welcomingthe guest at the restaurant and makes sure he/she checks on correct reservationdetails (smoking or non-smoking, amount of guests etc).
迎接客人并保證客人預(yù)訂信息的準(zhǔn)確(包括吸煙區(qū)或非吸煙區(qū),客人人數(shù)等)
4. Payingattention to and handling special guest needs and requests, anticipating andhandling guest’s needs.
注意和正確處理客人的需要,有能力預(yù)知客人的需求并且服務(wù)。
5. Possessesa thorough knowledge of the Outlet Menu Wine List and specialties.
掌握部門菜單,酒水單和特色食品及飲料的知識
6. Up-sellsthe menu and induces guests to take slightly higher than medium prices itemsand side orders: soup, beverage, salad, dessert, etc. to increase the revenue.Achieves sales targets.
有能力推薦客人菜品(比平均價錢高一點的)或者邊菜:湯類,酒水,沙拉,甜品等從而增加部門的收入。
Requirements 任職資格:
Grooming andconduct are expected to conform to the hotel's professional image.
儀容儀表以及行為都要符合酒店的專業(yè)形象。
Good interpersonal & communicationskills.
良好的人際交往和溝通能力。
Ability to work independently and as ateam.
能夠獨立工作和團隊合作。
Good reading, writing and oralproficiency in Chinese and English.
優(yōu)秀的中英文讀寫能力和口頭溝通能力。
Experiences 經(jīng)驗要求:
Relevantexperience is preferred.
有相關(guān)經(jīng)驗者優(yōu)先。