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Responsibilities Oversees and directs all aspects of Rooms operation including Front office, Children Discovery Center, Boutique, Butler, Housekeeping. Assists in the development and implementation of the Strategic Plan, Marketing Plan, Budget and Goals Programmer to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Will resolve complaints in person, by phone or through written message. Develops relationships with return guests, group contacts and other guests in order to provide personalized service. Ensure highest level of guest satisfaction by providing within corporate standards quality guest services and amenities. Manages the functions of all hotel personnel through supervision of hotel department heads. Establishes and maintains effective internal communication and meetings structures to ensure optimum teamwork and productivity. Requirements Bachelor’s degree in Hotel Administration, Business Administration or equivalent. 3 years of similar experience in a luxury hospitality enviroment. Fluency in Mandarin & English is a must. Work authorization in China is a must. Strong problem-solving skills and the ability to handle guest inquiries or concerns with tact and efficiency. A high energy level and a passion for achieving results. Strong Leadership skills in managing teams to drive for results. Ability to manage complex relationships.

Job Description -?To ensure the smooth and efficient running of all operational aspects of the Rooms Division and to ensure that the various departments are run according to the standards set for the brand in general and the hotel specifically. -?Develops and maintains a detailed Department Operations Manual that reflects Policies & Procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes. -?Liaises closely with Sales and Marketing Department, ensuring the proper market mix and achieving maximum room revenue. -?Prepares and regularly updates Rooms Departmental Budget in close cooperation with the General Manager and Director of Finance, ensuring targets are met and costs are effectively controlled. -?Directs subordinates to ensure productivity meets standards given in accordance with Hyatt Design Standards & Criteria and the Hyatt Hotels Corporation Rooms Operations Manual. -?Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained. Qualification - High standards of personal presentation & grooming. -?Proficient in English listening, speaking, reading and writing. -?At least 2 years of experience in the same position in a luxury brand hotel.

POSITION PURPOSE 職位目標(biāo) Director of Rooms is responsible for ensuring hotel provides the highest level of guest service and ensuring that standards are maintained for all positions within the entire Rooms Division. The Director of Rooms will be responsible to guide all sub-departments in achieving hotel strategic directions through continual focus and reference to these strategies and our vision. The Director of Rooms also serves as a resource to the overall operations of the hotel by providing assistance and direction as needed. 房務(wù)總監(jiān)負(fù)責(zé)確保房務(wù)部部所有同事都按照服務(wù)標(biāo)準(zhǔn)與程序?yàn)榭腿颂峁┳顑?yōu)質(zhì)的服務(wù)。并通過(guò)持續(xù)地關(guān)注與指導(dǎo)，確保酒店的戰(zhàn)略方針及遠(yuǎn)景規(guī)劃在房務(wù)部的工作范圍內(nèi)得以實(shí)現(xiàn)。同時(shí)，房務(wù)總監(jiān)也將根據(jù)需求為酒店整體的運(yùn)營(yíng)策略提供資源和協(xié)助。 ? KEY ROLES & RESPONSIBILITIES 關(guān)鍵角色和職責(zé) Manage the Daily Rooms Operations 管理房務(wù)部日常運(yùn)營(yíng) ·Communicate management (Front Office, Butler, Housekeeping, SPA & Recreation, and Engineering) strategy and targets to department heads and line talent and lead the team to achieve the goal(s). 與各部門(mén)經(jīng)理（前廳部、管家部、客房部、水療和康樂(lè)部、工程部）及第一線(xiàn)人才傳達(dá)管理戰(zhàn)略及任務(wù)，并帶領(lǐng)整個(gè)房務(wù)部團(tuán)隊(duì)達(dá)到目標(biāo)。 ·Manages all operational tasks as well as their respective delegation and follow-up, to ensure the smooth of operation and the highest level of guest satisfaction. 管理房務(wù)部所有運(yùn)營(yíng)任務(wù)以及與之相關(guān)的委派與跟進(jìn)，以確保運(yùn)營(yíng)順暢和客人滿(mǎn)意。 ·Coordinate with Revenue Management and Sales to maximize room occupancy, rates and profits. 與收益管理和銷(xiāo)售團(tuán)隊(duì)協(xié)作，最大化酒店入住率、收入和利潤(rùn)。 ·Goes through the Guest Arrival & In House list, share the guest comments and requirement with Rooms Division team and other departments such as F&B, S&M etc., arrange Front Office Manager/Head Butler/Executive Housekeeper to check and follow up the guest require to be completed; to check the VIP rooms daily as well. 每日梳理客人預(yù)抵及在店客人信息，與本部門(mén)及其他部門(mén)如餐飲部、市場(chǎng)銷(xiāo)售部等分享；安排前廳部經(jīng)理、首席管家或行政管家檢查跟進(jìn)客人的要求是否得到落實(shí)；并親自對(duì)重要客人的房間進(jìn)行日常檢查。 ·Conduct daily walk through to ensure LQA standards and cleanliness together with all Rooms Division policies and procedures are adhered in front and heart of the house areas. Initiate action to correct a hazardous situation and notify ERT of potential dangers. 進(jìn)行每日巡視以確保質(zhì)量標(biāo)準(zhǔn)、衛(wèi)生標(biāo)準(zhǔn)及所有房務(wù)部的政策與程序在前場(chǎng)和后場(chǎng)區(qū)域都被遵守和執(zhí)行，并在發(fā)現(xiàn)安全隱患時(shí)采取行動(dòng)并通知危機(jī)處置團(tuán)隊(duì)。 ·Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner. 參與部門(mén)日常運(yùn)營(yíng)，以確?？腿嘶蛲碌膯?wèn)題能夠在最短的時(shí)間內(nèi)以專(zhuān)業(yè)的方式得以解決。 ·Monitors and controls inventories for operating equipment and items to ensure par stocks are maintained, to order the replacements within plan. 管理和控制運(yùn)營(yíng)設(shè)備及物資儲(chǔ)存數(shù)量的盤(pán)點(diǎn)，進(jìn)行計(jì)劃性采購(gòu)。 ·Participates in conducting weekly inspections and ensures physical facilities are kept in operational condition by full implementation of preventive maintenance programs and judicious planning and management of FF& E, as directed. 參與每周的視察確保各項(xiàng)設(shè)施的運(yùn)行狀態(tài)與定期維護(hù)計(jì)劃相符合，并管理好固定資產(chǎn)。 ·Adhere to and promote the health & safety policies to ensure a safe work environment and knowledgeable safety & emergency procedures for all colleagues. 堅(jiān)持并推行健康與安全政策，以確保安全的工作環(huán)境；同時(shí)確保所有同事都熟悉了解并掌握安全及緊急程序。 ·Verifies that all information requested by the local police authorities are adhered to and prepared accurately. 確保由當(dāng)?shù)貓?zhí)法部門(mén)所要求的全部事項(xiàng)都被嚴(yán)格遵守并實(shí)行。 ·Maintains ‘Safe Food & Hygiene Standards’ and all information security standards compliance of Rooms Division at 100%. 確?！妒称钒踩c衛(wèi)生標(biāo)準(zhǔn)》和所有信息安全標(biāo)準(zhǔn)在房務(wù)部被百分之百的執(zhí)行。 ? Provide Guests’ Experience that Exceed Guests’ Expectations 為客人帶來(lái)超越期待的入住體驗(yàn) ·Systematic guest recognition program to ensure guests and particularly those of known repeat guests and other VIPs receive special attention. Visit long staying & regular guests, to build and maintain a good relationship with them. 系統(tǒng)化賓客認(rèn)知流程以確保對(duì)賓客尤其是對(duì)常客的認(rèn)知度，同時(shí)保證貴賓得到特殊關(guān)注；經(jīng)常性的拜訪(fǎng)長(zhǎng)住客和?？?，與客人建立良好的關(guān)系。 ·Seeks feedback on guest satisfaction from each of the channels, and resolves problems in accordance with our Mission Statement and philosophy of talent empowerment, and conduct case study within the team. 尋求各個(gè)渠道上關(guān)于客人滿(mǎn)意度的反饋，并根據(jù)我們的使命宣言和人才賦權(quán)的理念來(lái)解決問(wèn)題，并在之后對(duì)客人提出的意見(jiàn)或表?yè)P(yáng)及時(shí)與團(tuán)隊(duì)成員進(jìn)行案例分享。 ·Systematizes internal communication channel, to ensure accuracy and efficiency in link of guest needs delivery. 系統(tǒng)化內(nèi)部溝通渠道，以確?？腿诵枨蟊粶?zhǔn)確并高效地滿(mǎn)足。 ·Full utilization of PMS/Royal Service Manager/InTouch/iConcierge by analysis Big Data to adjust operational procedures and embrace guest experience. 充分利用各類(lèi)酒店管理系統(tǒng)和軟件進(jìn)行大數(shù)據(jù)分析以改進(jìn)提高賓客體驗(yàn)。 ·Sets short term and long term measurable objectives to continually improve service levels. 為部門(mén)設(shè)置時(shí)效性不同的、可衡量的標(biāo)準(zhǔn)，以達(dá)到提升服務(wù)水準(zhǔn)的目的。 ·To monitor Rooms Division personnel and training to ensure guests receive prompt and courteous services. 有效督導(dǎo)管理房務(wù)部人員及培訓(xùn)以確?？腿说玫阶羁旖荨M(mǎn)意的服務(wù)。 ·Liaison between all sub-departments and rest of hotel effective for guest experience. 在房務(wù)部與酒店其他部門(mén)之間有效的溝通來(lái)提高賓客體驗(yàn)。 ·Focuses on the stay experience for ALL members. 致力于提升雅高會(huì)員的入住體驗(yàn)。 ? Management and leadership of the Front Office Team 管理及領(lǐng)導(dǎo)房務(wù)部團(tuán)隊(duì) ·Make sure Rooms Division complete Division/Department Target and support hotel target on GOP, LQA, EHC, EES and CR. 確保房務(wù)部門(mén)完成并協(xié)助酒店完成經(jīng)營(yíng)毛利潤(rùn)、賓客體驗(yàn)質(zhì)量，衛(wèi)生審計(jì), 員工滿(mǎn)意度和企業(yè)社會(huì)責(zé)任目標(biāo)值。 ·Creates an environment that allows colleagues to achieve job fulfillment and provides a path for career development with Brand.? Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team. 為所有同事創(chuàng)造出一個(gè)可以完成工作任務(wù)并在品牌內(nèi)得到提升與發(fā)展的工作環(huán)境。通過(guò)積極參與運(yùn)營(yíng)以及對(duì)同事的支持與發(fā)展來(lái)建立一個(gè)持續(xù)進(jìn)步的團(tuán)隊(duì)。 ·Provides guidance and motivation to the Rooms Division Team. Establishes and communicates on a daily basis with the Rooms Division Team. A strong commitment to Colleague Satisfaction. 指引并激勵(lì)房務(wù)團(tuán)隊(duì)，與團(tuán)隊(duì)建立實(shí)時(shí)的溝通，并且對(duì)人才滿(mǎn)意度負(fù)責(zé)。 ·Supports the Rooms Division team to be consistent in service, use a collaborative, enabling leadership style, have regular team meeting. 通過(guò)協(xié)作與授權(quán)相結(jié)合的領(lǐng)導(dǎo)方式，與定期召開(kāi)部門(mén)會(huì)議的方法相結(jié)合，確保房務(wù)部保持始終如一的服務(wù)質(zhì)量。 ·Controls the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency. 在保證服務(wù)質(zhì)量的同時(shí)，通過(guò)對(duì)各分部門(mén)排班的管控以達(dá)到效率最大化的目的。 ·Drafts and evaluate work flows to improve and optimize organization. 對(duì)工作流程進(jìn)行制定和評(píng)估以達(dá)到優(yōu)化提升的目的。 ·Recruit, induct and train a Rooms team who are competent and confident to exceed guest expectations. 招聘、任命和培訓(xùn)出一個(gè)可勝任且有信心超越客人期待的房務(wù)部團(tuán)隊(duì)。 ·Creates career development plans for all talents who are either part of the Talent Pool or High Potentials. 為團(tuán)隊(duì)中的高潛力人才創(chuàng)建職業(yè)發(fā)展規(guī)劃。 ·Use the performance review process to identify and develop talent for growth management performance issues, using a coaching styles. 以輔導(dǎo)的方式，通過(guò)績(jī)效評(píng)估系統(tǒng)來(lái)認(rèn)知和發(fā)展人才。 ·Carry out disciplinary actions in line with hotel procedures. 按照酒店規(guī)章制度對(duì)不合適的行為采取相應(yīng)措施。 ? Involvement as a Member of the Executive Committee 酒店行政委員會(huì)職能 ·Assist in the preparation, development and implementation of the Strategic Plan, Marketing Plan, Budget and Goals Program to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability. 參與策略計(jì)劃、市場(chǎng)計(jì)劃，預(yù)算和目標(biāo)計(jì)劃的準(zhǔn)備、實(shí)施和推進(jìn)，確保持續(xù)的最佳的客戶(hù)滿(mǎn)意度、銷(xiāo)售潛力和利潤(rùn)。 ·Involvement in annual budgeting and manning guide process, monitor revenue and responsible for profit & loss. 參與收入預(yù)算和人員預(yù)算的制定，關(guān)注收入并對(duì)部門(mén)損益負(fù)責(zé)。 ·Assist in monitoring present and future trends, practices and systems in the hotel industry and determine and ensure execution of competitive programs as directed. 關(guān)注酒店行業(yè)目前和將來(lái)的發(fā)展趨勢(shì)、應(yīng)用實(shí)踐和系統(tǒng)使用，確保既定的競(jìng)爭(zhēng)計(jì)劃的實(shí)施。 ·Maximizes rooms revenue through participating in yield management group meetings and implementing and supporting agreed upon Revenue Management strategies and practices. 通過(guò)參與收益管理相關(guān)會(huì)議，以及支持并執(zhí)行收益管理戰(zhàn)略規(guī)劃及策略，以達(dá)到客房收入最大化的目的。 ·Attend monthly financial related meetings and ensure all accounting procedures are adhered to throughout the division, including monitoring guest balance and city ledger accounts. 參與月度財(cái)務(wù)相關(guān)會(huì)議，關(guān)注賬目信息，以確保所有財(cái)務(wù)制度在部門(mén)內(nèi)被嚴(yán)格執(zhí)行。 ·Oversee all labor cost controls within budget limits and occupancy variances to maximize productivity. 通過(guò)監(jiān)督管控人工成本與入住率之間的差異來(lái)最大化勞動(dòng)生產(chǎn)率。 ·Ensure cleanliness and appearance of all guest related areas. 確保所有對(duì)客區(qū)域的清潔和外觀符合品牌標(biāo)準(zhǔn)。 ·Arranges Rooms Division monthly hygiene inspection with Hygiene Manager, collects defects report & submits action plan, to ensure Safe Food & Hygiene Standards be implemented without any compromises. 與衛(wèi)生經(jīng)理協(xié)調(diào)安排房務(wù)部月度衛(wèi)生檢查，收集缺陷報(bào)告并提交行動(dòng)計(jì)劃，以確保食品衛(wèi)生安全標(biāo)準(zhǔn)被嚴(yán)格地執(zhí)行和落實(shí)。 ·Ensures clear communications with all other department heads. 確保與酒店各部門(mén)經(jīng)理/總監(jiān)之間的溝通順暢。 ·Participate in hotel’s Executive on Duty program (if needed). 參與酒店的行政值班（如需）。 ? PERSONAL ATTRIBUTES 個(gè)人品質(zhì) ·Strong organizational & leadership skills 優(yōu)秀的組織能力和領(lǐng)導(dǎo)能力 ·Analytical skills a must combined with creativity and initiative 結(jié)合了創(chuàng)造性和主動(dòng)性的分析能力 ·Excellent interpersonal & communication skills 優(yōu)秀的人際關(guān)系和溝通能力 ·Highly organized, quality and results oriented person 極具計(jì)劃性，并以質(zhì)量和結(jié)果為導(dǎo)向 ·A passion for perfection 追求完美 ·Service oriented with an eye for details 以服務(wù)為導(dǎo)向的敏銳洞察力 ·Confidently able to resolve problems and make decisions 自信的解決問(wèn)題與決策的能力 ·Good presentation and influencing skills 優(yōu)秀的表達(dá)和影響力 ·Adaptable and flexible and able to embrace and respond to change effectively 適應(yīng)性強(qiáng)，靈活并能有效地接受和應(yīng)對(duì)變化 ·Effective management style, hands-on and approachable 有效的管理風(fēng)格，親力親為，平易近人 ·Proven effective development of others, great motivator 善于發(fā)展他人及卓越的激勵(lì)能力 ? QUALIFICATIONS 任職資格 ·Bachelor or similar degree from an accredited college or university with major work in Tourism/Hotel Management as well as sound training and education in the international luxury hotel business management. 酒店管理或相關(guān)專(zhuān)業(yè)的本科或?qū)？茖W(xué)歷，并在國(guó)際奢華酒店管理方面進(jìn)行過(guò)良好的培訓(xùn)和教育 ·Minimum five (5) years relevant experience in a managerial position of Front Office/Housekeeping or minimum three (3) years relevant experience in a similar position of Rooms Division in a renown international hotel brand 在知名國(guó)際酒店內(nèi)從事至少五年前廳/客房管理崗位或至少三年房務(wù)部類(lèi)似崗位的經(jīng)驗(yàn) ·Bilingual in Mandarin and English 優(yōu)秀的中英文聽(tīng)說(shuō)讀寫(xiě)能力 ·PMS?& Office software knowledge 熟悉并掌握Opera酒店管理系統(tǒng)及各類(lèi)辦公軟件 ·Budgeting?and P&L experiences 熟悉預(yù)算制定和管控?fù)p益 ·Understanding?of Revenue Management processes 了解收益管理 ·How to manage guest experience, understands and can use reporting RPS, etc. 了解如何管理賓客體驗(yàn)系統(tǒng)，并可熟練使用報(bào)表工具對(duì)其進(jìn)行分析

To be responsible for short and long term planning as well as day-to-day operations of the Whatever/Whenever Department and related areas.? To recommend budget amounts and manage expenses within approved constraints.? Major areas of responsibility/management include: Welcome, Whatever/Whenever, Style, Away Spa and FIT. To participate in total hotel management as a member of the hotel’s Executive Committee. 負(fù)責(zé)隨時(shí)/隨需部和其他相關(guān)區(qū)域短期和長(zhǎng)期的規(guī)劃以及日常運(yùn)作，制定預(yù)算金額，并在批準(zhǔn)的限制范圍內(nèi)管理費(fèi)用。主要管理的區(qū)域包括：迎賓部，隨時(shí)隨需部，客房造型部，水療及健身中心。作為酒店執(zhí)行委員會(huì)的成員，參與酒店的全面管理。 4 years’ experience in the guest services, front desk, housekeeping,sales and marketing, management operations, or related professional area. ; 2years’ experience in the guest services, front desk, housekeeping, sales andmarketing, management operations, or related professional area. : 4年以上賓客服務(wù)、前臺(tái)、客房部、市場(chǎng)營(yíng)銷(xiāo)、管理運(yùn)作或相關(guān)專(zhuān)業(yè)經(jīng)驗(yàn)；2年以上對(duì)客服務(wù)、前臺(tái)、客房部、市場(chǎng)營(yíng)銷(xiāo)、管理運(yùn)作或相關(guān)專(zhuān)業(yè)經(jīng)驗(yàn)。

作為房務(wù)部的戰(zhàn)略業(yè)務(wù)領(lǐng)導(dǎo)。負(fù)責(zé)集團(tuán)旗下酒店前廳，客房及其他相關(guān)的經(jīng)營(yíng)部門(mén)質(zhì)量的規(guī)劃、開(kāi)發(fā)、實(shí)施和評(píng)估。該職位與直接下屬一起制定和實(shí)施部門(mén)戰(zhàn)略，確保品牌服務(wù)戰(zhàn)略和品牌計(jì)劃的實(shí)施。確保部門(mén)運(yùn)營(yíng)符合品牌標(biāo)準(zhǔn)，滿(mǎn)足客戶(hù)需求，確保員工滿(mǎn)意度，專(zhuān)注于增加收入并最大化部門(mén)的財(cái)務(wù)績(jī)效。制定和實(shí)施酒店整體戰(zhàn)略，提供產(chǎn)品和服務(wù)，以滿(mǎn)足或超越品牌目標(biāo)客戶(hù)和員工的需求和期望，并為業(yè)主和公司提供投資回報(bào)。遵守公司的政策和程序。 As the strategic business leader of the Housekeeping Department. Responsible for the planning, development, implementation and evaluation of the quality of the Group's hotel front office, rooms and other related business departments. This position works with direct reports to develop and implement departmental strategies and ensure the implementation of brand service strategies and brand initiatives. Ensure department operations meet brand standards, meet customer needs, ensure employee satisfaction, focus on increasing revenue and maximize the department's financial performance. Develop and implement the overall hotel strategy to provide products and services that meet or exceed the needs and expectations of the brand's target customers and employees, and provide a return on investment for the owner and the company. Comply with company policies and procedures. 職責(zé)義務(wù)： Duties & Responsibilities: 1.作為房務(wù)部運(yùn)營(yíng)的戰(zhàn)略業(yè)務(wù)領(lǐng)導(dǎo)者。 職責(zé)范圍包括前廳、商務(wù)中心、水療健身和客房服務(wù)。 As a strategic business leader for room operations. Responsibilities include front office, business center, spa fitness and room service. 2.與直接下屬（部門(mén)經(jīng)理）合作，制定和實(shí)施部門(mén)戰(zhàn)略，確保品牌服務(wù)戰(zhàn)略和品牌計(jì)劃的實(shí)施。 該職位確?？头窟\(yùn)營(yíng)符合品牌標(biāo)準(zhǔn)，以客戶(hù)需求為目標(biāo)，確保員工滿(mǎn)意度，專(zhuān)注于增加收入，并最大限度地提高部門(mén)的財(cái)務(wù)績(jī)效。 Work with direct reports (department managers) to develop and implement department strategies and ensure the implementation of brand service strategies and brand plans. This position ensures that room operations meet brand standards, target customer needs, ensure employee satisfaction, focus on increasing revenue, and maximize the department's financial performance. 3.制定和實(shí)施房務(wù)部的運(yùn)行計(jì)劃、預(yù)算計(jì)劃。 ?Develop and implement the operation plan and budget plan of the room department. 4.優(yōu)化房務(wù)部的管理體系，下達(dá)房務(wù)部的運(yùn)行管理目標(biāo)。 Optimized the management system of the room department and issued the operation management objectives of the Room department. 5.全面控制部門(mén)的管理費(fèi)用、固定費(fèi)用和變動(dòng)費(fèi)用，節(jié)約開(kāi)支。 Comprehensively control the department's administrative expenses, fixed expenses and variable expenses to save expenses. 6.定時(shí)查閱各部門(mén)的工作日記和每周總結(jié)匯報(bào)，督查各部門(mén)的工作進(jìn)度及時(shí)發(fā)現(xiàn)問(wèn)題，糾正偏差，作出處理。 Regularly consult the work diaries and weekly summary reports of all departments, supervise the work progress of all departments, timely find problems, correct deviations, and deal with them. 7.對(duì)本部門(mén)的安全、消防、衛(wèi)生工作負(fù)責(zé)，及時(shí)掌握新的規(guī)范、條例。因地制宜的實(shí)施好各種防范工作。 Responsible for the safety, fire and health work of the department, and timely grasp the new norms and regulations. Implement various preventive work according to local conditions. 8.熟悉本部門(mén)經(jīng)營(yíng)范圍內(nèi)的經(jīng)營(yíng)管理和行政管理知識(shí)，了解與商業(yè)、酒店等經(jīng)營(yíng)有關(guān)的法律法規(guī)知識(shí)。 Familiar with the business management and administrative management knowledge within the business scope of the department, and understand the laws and regulations related to business, hotel and other operations. 專(zhuān)業(yè)知識(shí)技能： Job Knowledge / Skill: 1.大專(zhuān)（含）以上學(xué)歷，酒店管理、企業(yè)管理等相關(guān)專(zhuān)業(yè)。 College degree or above, major in hotel management, business management, etc. 2.10年以上前廳部、客房部或市場(chǎng)銷(xiāo)售管理運(yùn)營(yíng)或相關(guān)專(zhuān)業(yè)領(lǐng)域的工作經(jīng)驗(yàn)。 10 years or more working experience in front office, housekeeping or sales management or related field. 3.具有良好的溝通技巧和對(duì)客溝通能力，和超前的創(chuàng)新意識(shí)、營(yíng)銷(xiāo)思路和豐富的房務(wù)管理經(jīng)驗(yàn)。 Have good communication skills and ability to communicate with customers, as well as advanced innovation consciousness, marketing ideas and rich experience in room management. 4.適應(yīng)性強(qiáng)，靈活并能有效地接受和應(yīng)對(duì)變化。 Adaptable, flexible and able to accept and cope with changes effectively. 5.優(yōu)秀的中英文聽(tīng)說(shuō)讀寫(xiě)能力。 Excellent listening, speaking, reading and writing skills in Chinese and English. 6.熟悉并掌握Opera酒店管理系統(tǒng)及各類(lèi)辦公軟件。 Familiar with Opera hotel management system and various office software.

【崗位職責(zé)】 1、制定和實(shí)施房務(wù)部的運(yùn)行計(jì)劃、預(yù)算計(jì)劃。 2、優(yōu)化房務(wù)部的管理體系。下達(dá)房務(wù)部的運(yùn)行管理目標(biāo)、 3、全面控制部門(mén)的管理費(fèi)用、固定費(fèi)用和變動(dòng)費(fèi)用，節(jié)約開(kāi)支。 4、定時(shí)查閱各部門(mén)的工作日記和每周總結(jié)匯報(bào)，督查各部門(mén)的工作進(jìn)度及時(shí)發(fā)現(xiàn)問(wèn)題，糾正偏差，作出處理。 5、對(duì)本部門(mén)的安全、消防、衛(wèi)生工作負(fù)責(zé)，及時(shí)掌握新的規(guī)范、條例。因地制宜的實(shí)施好各種防范工作。 6、 熟悉本部門(mén)經(jīng)營(yíng)范圍內(nèi)的經(jīng)營(yíng)管理和行政管理知識(shí)，了解與商業(yè)、酒店等經(jīng)營(yíng)有關(guān)的法律法規(guī)知識(shí)。 【崗位要求】 1、八年以上工作經(jīng)驗(yàn)，五星級(jí)酒店所屬區(qū)域管理經(jīng)驗(yàn)，一年以上所屬職務(wù)經(jīng)驗(yàn)。 2、形象氣質(zhì)良好。 3、至少部門(mén)經(jīng)理以上職務(wù)參與過(guò)一家五星以上酒店的全程籌備經(jīng)驗(yàn)，具備籌備開(kāi)業(yè)經(jīng)驗(yàn)。 4、了解熟悉客人的消費(fèi)心理關(guān)注客戶(hù)需求。 5、全面負(fù)責(zé)房務(wù)部的運(yùn)營(yíng)、管理及使客房利益最大化。 6、具有良好的溝通技巧和對(duì)客溝通能力，和超前的創(chuàng)新意識(shí)、營(yíng)銷(xiāo)思路和豐富的房務(wù)管理經(jīng)驗(yàn)。

我們正在招聘房務(wù)總監(jiān)。 有沒(méi)有信心領(lǐng)導(dǎo)具備出色素質(zhì)的前臺(tái)團(tuán)隊(duì)？領(lǐng)導(dǎo)我們的前臺(tái)和客房服務(wù)部門(mén)。留下良好印象，自始至終地為賓客提供真正令人難忘的體驗(yàn)。 日常工作內(nèi)容 每一天都是不同的一天，但大致工作內(nèi)容如下： ● 指導(dǎo)日常前廳和客房服務(wù)活動(dòng)，同時(shí)培養(yǎng)并指導(dǎo)團(tuán)隊(duì)成員，使其所提供的賓客服務(wù)體驗(yàn)更上一層樓 ● 為團(tuán)隊(duì)成員營(yíng)造完美的工作環(huán)境，推動(dòng)各部門(mén)間的合作 ● 為賓客提供所需的所有信息，為他們留下真正難忘的體驗(yàn) ● 監(jiān)督夜審職能，準(zhǔn)備日常財(cái)務(wù)報(bào)告并做出準(zhǔn)確預(yù)測(cè) ● 對(duì)前臺(tái)和公共區(qū)域進(jìn)行例行檢查，若發(fā)現(xiàn)任何問(wèn)題，馬上采取行動(dòng)? 我們的宗旨是歡迎擁有不同背景的人加入我們的團(tuán)隊(duì)，并把建立一支包容性團(tuán)隊(duì)作為追求，我們認(rèn)同人與人之間的獨(dú)特性，鼓勵(lì)同事全身心投入工作。IHG 酒店與度假村為申請(qǐng)人和員工提供平等的就業(yè)機(jī)會(huì)，無(wú)關(guān)乎種族、膚色、宗教、性別、性取向、性別認(rèn)同、國(guó)籍、受保護(hù)的退伍軍人身份或殘疾。我們提倡彼此信任、支持和認(rèn)可的文化，無(wú)論您是來(lái)自何種背景，擁有哪些經(jīng)歷，我們都能認(rèn)可您的觀點(diǎn)。 IHG 為每名團(tuán)隊(duì)成員提供適宜的發(fā)展空間，支持在協(xié)作的環(huán)境中成長(zhǎng)并發(fā)揮自身的價(jià)值。我們知道，要提高工作效率，就要提高幸福感（無(wú)論是在工作中還是在工作之外），通過(guò)我們的 myWellbeing 框架，我們致力于提升您在健康、生活方式和工作場(chǎng)所中的幸福感。 加入我們，成為不斷壯大的全球大家族的一員。 職位要求 我們對(duì)您的要求 ● 酒店管理或工商類(lèi)學(xué)士及以上學(xué)歷或同等學(xué)歷 ● 4 年賓客服務(wù)或酒店服務(wù)工作經(jīng)驗(yàn)，其中 2 年處于管理崗位，或具有其他同等學(xué)歷及工作經(jīng)驗(yàn) ● 必須熟練掌握當(dāng)?shù)卣Z(yǔ)言 ● 同時(shí)精通其他語(yǔ)言者優(yōu)先

營(yíng)運(yùn)管理 Operational ? §? 確保部門(mén)的服務(wù)始終按照部門(mén)營(yíng)運(yùn)手冊(cè)的標(biāo)準(zhǔn)，高效、一致和禮貌的完成。 Ensures that allservices offered to guests are always available and carried out with efficiencyand courtesy in accordance with guidelines established and documented in theDepartmental Operations Manual. §? 同銷(xiāo)售部緊密合作，確保銷(xiāo)售的最大化以達(dá)到房間收入的最大化。 Liaises closely withSales and Marketing Department, ensuring the proper market mix and achievingmaximum room revenue. §? 根據(jù)客人認(rèn)知計(jì)劃，會(huì)面和迎接常住店客人和VIP客人。 Meets and welcomesregular and VIP guests in line with the Hotel’s Guest Recognition Programme. §? 同部門(mén)負(fù)責(zé)人緊密合作，確保準(zhǔn)確及時(shí)的處理來(lái)店團(tuán)隊(duì)、VIP客人和散客。 Liaises closely withall Department Heads to ensure accurate and prompt handling of incoming groups,VIPs and FIT guests. §? 通知總經(jīng)理房間銷(xiāo)售情況和預(yù)訂情況。 Advises GeneralManager on room sales progress and status of bookings. §? 定期對(duì)酒店區(qū)域進(jìn)行檢查以確保干凈整潔和住店客人的舒適，并檢查房間和公共區(qū)域確保提供符合標(biāo)準(zhǔn)的裝飾和用品。 Periodicallyinspects all hotel areas and building premises to ensure cleanliness andcomfort for hotel guests is maintained and that all standards of amenities andtouches are provided in rooms and public areas. §? 協(xié)調(diào)開(kāi)展各項(xiàng)能夠滿(mǎn)足客人要求的活動(dòng)。 Coordinates allactivities related to the achievement of guest satisfaction. §? 定期監(jiān)控和分析競(jìng)爭(zhēng)酒店的商業(yè)活動(dòng)和趨勢(shì)。 Monitors andanalyses the activities and business trends of competitor hotels on a regularbasis. §? 同旅行社、當(dāng)?shù)毓竞秃娇展颈３至己玫暮献麝P(guān)系。 Maintains a closerelationship with travel agencies, local business groups and airlines. §? 計(jì)劃和實(shí)行有效的促銷(xiāo)活動(dòng)，通過(guò)有效的價(jià)格管理確保房間收入最大化。 Plans and implementseffective upselling activities to ensure maximum room revenue through effectiverate management. §? 使常住店客人和潛在客戶(hù)滿(mǎn)意。 Entertains frequent and potentialcustomers. 行政 Administration §? 建立完善并且維護(hù)部門(mén)營(yíng)運(yùn)手冊(cè)，部門(mén)營(yíng)運(yùn)手冊(cè)應(yīng)當(dāng)反映出酒店政策和程序以及工作過(guò)程和標(biāo)準(zhǔn)。確保每年進(jìn)行回顧，反映出改變。 Develops andmaintains a detailed Department Operations Manual that reflects Policies &Procedures, work processes and standards of performance within the Division.Ensures annual review to accurately reflect any changes. §? 負(fù)責(zé)部門(mén)行政管理的有效運(yùn)行，保存酒店的所有記錄和表格。 Responsible for thesmooth function of the Division’s administration, maintaining all hotel recordsand forms. §? 確?？腿速Y料的存檔并隨時(shí)保持更新。 Ensures guesthistory files are maintained and kept up-to-date at all times. §? 確?？蛻?hù)認(rèn)知項(xiàng)目的不斷更新。 Ensures the ongoingmaintenance of the Guest Recognition Programme. §? 協(xié)助準(zhǔn)備年度商業(yè)計(jì)劃，確保部門(mén)目標(biāo)充分體現(xiàn)酒店目標(biāo)并滿(mǎn)足員工需要。 Responsible forpreparing the annual Rooms Business Plan, ensuring Divisional Objectives fullyaddress business objectives of the Hotel and needs of associates. §? 與總經(jīng)理和財(cái)務(wù)部總監(jiān)密切合作準(zhǔn)備和定期更新房務(wù)部預(yù)算，確保達(dá)到預(yù)算目標(biāo)并且有效的控制成本。 Prepares andregularly updates Rooms Departmental Budget in close cooperation with theGeneral Manager and Director of Finance, ensuring targets are met and costs areeffectively controlled. §? 負(fù)責(zé)確保所有的公司、地區(qū)、酒店和政府的報(bào)告都精確的編輯并存檔，以及及時(shí)的上交。 Responsible forensuring that all Corporate, Regional, Hotel and Governmental reports arecompiled accurately and submitted in a timely manner. 薪資和生產(chǎn)力管理 Payroll & ProductivityManagement §? 通過(guò)在整個(gè)部門(mén)內(nèi)建立靈活的員工編制，實(shí)施高效的薪資管理/資源分配。 這將依據(jù)一個(gè)靈活的員工基數(shù)（全職員工和臨時(shí)工）、多技能及多任務(wù)的原則。 Exercises efficientPayroll Management/ Resources allocation through the establishment of aflexible workforce throughout the Room Division. This will be based on theprinciples of a flexible associate base (Full Time & Part Time associates),multi-skilling and multi-tasking. §? 指導(dǎo)下屬確保生產(chǎn)力水平滿(mǎn)足凱悅設(shè)計(jì)標(biāo)準(zhǔn)和凱悅酒店集團(tuán)房務(wù)部運(yùn)營(yíng)手冊(cè)的要求。 Directs subordinatesto ensure productivity meets standards given in accordance with Hyatt DesignStandards & Criteria and the Hyatt Hotels Corporation Rooms OperationsManual. §? 關(guān)注改進(jìn)生產(chǎn)力水平及在可接受的指引下謹(jǐn)慎管理用品/薪資，確保所有設(shè)備的優(yōu)化部署和高效能。 Focuses attention onimproving productivity levels and the need to prudently manage utility/ payrollcosts within acceptable guidelines, ensuring optimum deployment and energyefficiency of all equipment. §? 確保新技術(shù)和新設(shè)備的使用，“靈活處理工作”的同時(shí)提高生產(chǎn)力。 Ensures newtechnology & equipment are embraced, improving productivity whilst takingwork out of the system. §? 審查和批準(zhǔn)所有票據(jù)及包括房間設(shè)備和用品的訂購(gòu)要求。 Reviews and approvesall invoices and Purchase Requests involving Rooms equipment and supplies. 人員管理 People Management ? §? 錄用、挑選并發(fā)展房務(wù)部員工，引導(dǎo)他們?cè)诠ぷ髦凶裱?jīng)營(yíng)、財(cái)務(wù)及行政管理的理念，確保員工掌握多項(xiàng)技能并承擔(dān)多項(xiàng)工作。 Recruits, selectsand develops Rooms associates to work following the operational, financial,administrative philosophies and willing to become multi skilled and performmulti tasks. §? 通過(guò)參與管理，根據(jù)酒店制度和程序以及相關(guān)適用法律，對(duì)所有房務(wù)部員工進(jìn)行緊密督導(dǎo)。 Through hands-onmanagement, supervises closely all Rooms associates in the performance of theirduties in accordance with Policies & Procedures and applicable laws. §? 給具備能力和資源的員工委派適當(dāng)?shù)墓ぷ骱拓?zé)任，在培養(yǎng)和發(fā)展員工的同時(shí)確保營(yíng)運(yùn)標(biāo)準(zhǔn)和安全。 Delegatesappropriately duties and responsibilities to equipped and resourceful associates,nurturing and developing them whilst ensuring standards of operation and safetyare maintained. §? 擁護(hù)和支持酒店的培訓(xùn)精神和以人為本的管理哲學(xué)，并和培訓(xùn)發(fā)展部經(jīng)理密切合作培養(yǎng)和發(fā)展部門(mén)培訓(xùn)員。 Instils the Traininginitiatives and philosophies of the company and works closely with the LearningManager in developing Departmental Trainers. §? 確保所有經(jīng)理和領(lǐng)班在員工的培訓(xùn)和發(fā)展中發(fā)揮積極的作用。 Ensuring that allManagers and Team Leaders take an active role in the training and developmentof associates. §? 發(fā)展及協(xié)助針對(duì)提高技能和知識(shí)的培訓(xùn)活動(dòng)。 Develops and assistswith training activities focused on improving skills and knowledge. §? 確保員工完全理解酒店的規(guī)章制度并遵照?qǐng)?zhí)行。 Ensures associateshave a complete understanding of Rules & Regulations, and that behaviourcomplies. §? 監(jiān)督員工士氣并提供工作表現(xiàn)及發(fā)展的反饋。 Monitors associatemorale and provides mechanism for performance feedback and development. §? 進(jìn)行員工年度表現(xiàn)發(fā)展評(píng)估，提供真實(shí)和準(zhǔn)確的回饋。 Conducts annualPerformance Development, providing honest and appropriate feedback. §? 將指導(dǎo)原則及核心價(jià)值有效地傳達(dá)給所有層級(jí)的員工。 Effectivelycommunicates guiding principles and core values to all levels of associates. 總則 General §? 在酒店行政委員會(huì)代表房務(wù)部，確保房務(wù)部高效經(jīng)濟(jì)地運(yùn)營(yíng)，并在需要時(shí)為其他部門(mén)提供服務(wù)及支持，確保設(shè)備、樓層和地面得到適當(dāng)維護(hù)。 Represents Rooms onthe Hotel Executive Committee ensures the efficient & economic operation ofthe Rooms Division, providing services and support to other divisions asrequired, maintaining equipment, buildings and grounds in optimum condition. §? 主持部門(mén)會(huì)議并確保會(huì)議有計(jì)劃、高效并以結(jié)果為導(dǎo)向。 Conducts weeklyRooms meetings, ensuring all meetings are well planned, efficient and resultsoriented. §? 按要求出席所有會(huì)議并作出貢獻(xiàn)。 Attends andcontributes to all Meetings as required. §? 確保所有員工始終提供禮貌和專(zhuān)業(yè)的服務(wù)。. Ensures all associatesprovide courteous and professional service at all times. §? 禮貌而高效的處理客人和員工詢(xún)問(wèn)，對(duì)不能立即解決的投訴和問(wèn)題進(jìn)行匯報(bào)，并及時(shí)回饋和跟進(jìn)。 Handles guest and associateenquiries in a courteous and efficient manner, reporting complaints or problemsif no immediate solution can be found, whilst providing feedback for a promptfollow up. §? 了解關(guān)于員工及行業(yè)關(guān)系的法律、法規(guī)，理解并嚴(yán)格遵守勞動(dòng)合同和員工手冊(cè)中的規(guī)章制度，及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。 Is knowledgeable instatutory legislation in associate and industrial relations, understanding andstrictly adhering to Rules & Regulations established in the AssociateHandbook and the Hotel’s policies concerning fire, hygiene and health &safety. §? 積極參與員工福利、安全、發(fā)展及健康的活動(dòng)，并給予建議、咨詢(xún)和真實(shí)、恰當(dāng)?shù)姆答仭?Is actively involvedin the welfare, safety, development and well-being of associates providingadvice, counselling and truthful, diplomatic feedback. §? 確保高標(biāo)準(zhǔn)的個(gè)人形象和儀容儀表。 Ensures high standardsof personal presentation & grooming. §? 與客人和同事保持基于良好工作關(guān)系的接觸。 Maintains positiveguest and colleague interactions with good working relationships. §? 始終展現(xiàn)負(fù)責(zé)的管理和行為，并以積極的形象代表酒店管理團(tuán)隊(duì)和凱悅酒店集團(tuán)。 Exercisesresponsible management and behaviour at all times and positively representingthe Hotel Executive Team and Hyatt Hotels Corporation. §? 根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責(zé)。 Responds to requeststo undertake any reasonable tasks and secondary duties and to changes asdictated by the Hotel, industry & company.

1、制定和實(shí)施客房部的運(yùn)行計(jì)劃、預(yù)算計(jì)劃。 2、優(yōu)化客房部的管理體系。下達(dá)客房部的運(yùn)行管理目標(biāo)、 3、全面控制部門(mén)的管理費(fèi)用、固定費(fèi)用和變動(dòng)費(fèi)用，節(jié)約開(kāi)支。 4、定時(shí)查閱各部門(mén)的工作日記和每周總結(jié)匯報(bào)，督查各部門(mén)的工作進(jìn)度及時(shí)發(fā)現(xiàn)問(wèn)題，糾正偏差，作出處理。 5、對(duì)本部門(mén)的安全、消防、衛(wèi)生工作負(fù)責(zé)，及時(shí)掌握新的規(guī)范、條例。因地制宜的實(shí)施好各種防范工作。 6、 熟悉本部門(mén)經(jīng)營(yíng)范圍內(nèi)的經(jīng)營(yíng)管理和行政管理知識(shí)，了解與商業(yè)、酒店等經(jīng)營(yíng)有關(guān)的法律法規(guī)知識(shí)。

【崗位職責(zé)】 1、制定和實(shí)施房務(wù)部的運(yùn)行計(jì)劃、預(yù)算計(jì)劃。 2、優(yōu)化房務(wù)部的管理體系。下達(dá)房務(wù)部的運(yùn)行管理目標(biāo)、 3、全面控制部門(mén)的管理費(fèi)用、固定費(fèi)用和變動(dòng)費(fèi)用，節(jié)約開(kāi)支。 4、定時(shí)查閱各部門(mén)的工作日記和每周總結(jié)匯報(bào)，督查各部門(mén)的工作進(jìn)度及時(shí)發(fā)現(xiàn)問(wèn)題，糾正偏差，作出處理。 5、對(duì)本部門(mén)的安全、消防、衛(wèi)生工作負(fù)責(zé)，及時(shí)掌握新的規(guī)范、條例。因地制宜的實(shí)施好各種防范工作。 6、 熟悉本部門(mén)經(jīng)營(yíng)范圍內(nèi)的經(jīng)營(yíng)管理和行政管理知識(shí)，了解與商業(yè)、酒店等經(jīng)營(yíng)有關(guān)的法律法規(guī)知識(shí)。 【崗位要求】 1、5年以上，5星級(jí)酒店所屬區(qū)域管理經(jīng)驗(yàn)，3年以上所屬職務(wù)經(jīng)驗(yàn)。 2、形象氣質(zhì)良好。 3、至少部門(mén)經(jīng)理以上職務(wù)參與過(guò)一家5星以上酒店的全程籌備經(jīng)驗(yàn)，具備籌備開(kāi)業(yè)經(jīng)驗(yàn)。 4、了解熟悉客人的消費(fèi)心理關(guān)注客戶(hù)需求。 5、全面負(fù)責(zé)房務(wù)部的運(yùn)營(yíng)、管理及使客房利益最大化。 6、具有良好的溝通技巧和對(duì)客溝通能力，和超前的創(chuàng)新意識(shí)、營(yíng)銷(xiāo)思路和豐富的房務(wù)管理經(jīng)驗(yàn)。

此崗位為大灣區(qū)大學(xué)松山湖校區(qū)酒店項(xiàng)目?jī)?chǔ)備崗位 崗位職責(zé)： 1、全面負(fù)責(zé)前廳、客房、康體的運(yùn)營(yíng)及服務(wù)標(biāo)準(zhǔn)建設(shè)； 2、制定并執(zhí)行年度預(yù)算和經(jīng)營(yíng)計(jì)劃； 3、制定、完善各項(xiàng)工作程序與標(biāo)準(zhǔn)，指導(dǎo)員工按標(biāo)準(zhǔn)完成各項(xiàng)工作任務(wù)，確保服務(wù)質(zhì)量達(dá)到標(biāo)準(zhǔn)； 4、對(duì)管轄范圍內(nèi)的安全、消防、衛(wèi)生工作負(fù)責(zé)，及時(shí)掌握新的規(guī)范、條例，因地制宜地實(shí)施各種防范工作； 5、主導(dǎo)員工培訓(xùn)、績(jī)效考核、人才梯隊(duì)建設(shè)； 7、處理重大客戶(hù)投訴和突發(fā)事件； 8、按時(shí)完成上級(jí)交辦的其它工作。 任職要求： 1、大專(zhuān)及以上學(xué)歷，旅游、酒店管理相關(guān)專(zhuān)業(yè)優(yōu)先。 2、7年以上相關(guān)工作經(jīng)驗(yàn)，2年以上同等崗位工作經(jīng)驗(yàn)。 3、熟悉高星級(jí)酒店房務(wù)部的運(yùn)作及管理規(guī)范。 4、具備較強(qiáng)的溝通協(xié)調(diào)和問(wèn)題解決能力。 5、責(zé)任心強(qiáng)，注重細(xì)節(jié)，具備較強(qiáng)的團(tuán)隊(duì)領(lǐng)導(dǎo)力與抗壓能力。

【崗位職責(zé)】 1、制定和實(shí)施房務(wù)部的運(yùn)行計(jì)劃、預(yù)算計(jì)劃。 2、優(yōu)化房務(wù)部的管理體系。下達(dá)房務(wù)部的運(yùn)行管理目標(biāo)、 3、全面控制部門(mén)的管理費(fèi)用、固定費(fèi)用和變動(dòng)費(fèi)用，節(jié)約開(kāi)支。 4、定時(shí)查閱各部門(mén)的工作日記和每周總結(jié)匯報(bào)，督查各部門(mén)的工作進(jìn)度及時(shí)發(fā)現(xiàn)問(wèn)題，糾正偏差，作出處理。 5、對(duì)本部門(mén)的安全、消防、衛(wèi)生工作負(fù)責(zé)，及時(shí)掌握新的規(guī)范、條例。因地制宜的實(shí)施好各種防范工作。 6、 熟悉本部門(mén)經(jīng)營(yíng)范圍內(nèi)的經(jīng)營(yíng)管理和行政管理知識(shí)，了解與商業(yè)、酒店等經(jīng)營(yíng)有關(guān)的法律法規(guī)知識(shí)。

【崗位職責(zé)】 1、全面負(fù)責(zé)酒店房務(wù)部門(mén)的運(yùn)營(yíng)管理工作，包括前廳部、客房部等部門(mén)的日常運(yùn)營(yíng)及服務(wù)質(zhì)量把控； 2、制定并執(zhí)行房務(wù)部門(mén)的年度預(yù)算、工作計(jì)劃及運(yùn)營(yíng)標(biāo)準(zhǔn)，確保部門(mén)高效運(yùn)轉(zhuǎn)； 3、監(jiān)督并優(yōu)化房務(wù)工作流程，提升服務(wù)效率與客戶(hù)滿(mǎn)意度，處理客戶(hù)投訴及突發(fā)事件； 4、負(fù)責(zé)房務(wù)部門(mén)員工的招聘、培訓(xùn)、考核及團(tuán)隊(duì)建設(shè)，提升員工專(zhuān)業(yè)素養(yǎng)與服務(wù)意識(shí)； 5、定期分析房務(wù)運(yùn)營(yíng)數(shù)據(jù)，提出改進(jìn)措施，確保部門(mén)業(yè)績(jī)目標(biāo)的達(dá)成； 6、與其他部門(mén)（如市場(chǎng)運(yùn)營(yíng)、工程、安保等）保持高效協(xié)作，確保酒店整體運(yùn)營(yíng)順暢； 7、確保房務(wù)部門(mén)符合酒店衛(wèi)生、安全及環(huán)保標(biāo)準(zhǔn)，定期檢查設(shè)施設(shè)備并提出維護(hù)或更新建議。 【崗位要求】 1、本科及以上學(xué)歷，國(guó)際國(guó)內(nèi)高端品牌酒店管培生優(yōu)先考慮； 2、具備3年以上高星級(jí)酒店房務(wù)管理經(jīng)驗(yàn)，熟悉前廳、客房等部門(mén)的運(yùn)營(yíng)流程； 3、優(yōu)秀的團(tuán)隊(duì)管理能力，能夠有效激勵(lì)員工并提升團(tuán)隊(duì)績(jī)效； 4、較強(qiáng)的溝通協(xié)調(diào)能力及突發(fā)事件處理能力，注重細(xì)節(jié)與服務(wù)品質(zhì)； 5、年齡25-32歲，形象氣質(zhì)佳，具備良好的職業(yè)素養(yǎng)與抗壓能力，有良好的創(chuàng)新意識(shí)、營(yíng)銷(xiāo)思路； 6、對(duì)酒店行業(yè)發(fā)展趨勢(shì)有敏銳洞察力，能夠推動(dòng)服務(wù)創(chuàng)新與流程優(yōu)化，

1、全面負(fù)責(zé)酒店房務(wù)部門(mén)的運(yùn)營(yíng)管理，確保服務(wù)流程高效、標(biāo)準(zhǔn)統(tǒng)一。 2、制定并執(zhí)行房務(wù)部門(mén)的年度預(yù)算、工作計(jì)劃及績(jī)效考核方案，優(yōu)化成本控制與資源分配。 3、監(jiān)督客房清潔、維護(hù)及設(shè)施管理，確保客房品質(zhì)符合公司標(biāo)準(zhǔn)及客戶(hù)滿(mǎn)意度要求。 4、定期分析房務(wù)運(yùn)營(yíng)數(shù)據(jù)（如入住率、投訴率等），提出改進(jìn)措施并推動(dòng)落地。 5、負(fù)責(zé)房務(wù)團(tuán)隊(duì)招聘、培訓(xùn)及梯隊(duì)建設(shè)，提升員工專(zhuān)業(yè)能力與服務(wù)意識(shí)。 職位要求：男性、江蘇浙江區(qū)域、男性、已婚育； 備注：該職位前期放在總裁辦培養(yǎng)

【崗位職責(zé)】 1、制定和實(shí)施房務(wù)部的運(yùn)行計(jì)劃、預(yù)算計(jì)劃。 2、優(yōu)化房務(wù)部的管理體系。下達(dá)房務(wù)部的運(yùn)行管理目標(biāo)、 3、全面控制部門(mén)的管理費(fèi)用、固定費(fèi)用和變動(dòng)費(fèi)用，節(jié)約開(kāi)支。 4、定時(shí)查閱各部門(mén)的工作日記和每周總結(jié)匯報(bào)，督查各部門(mén)的工作進(jìn)度及時(shí)發(fā)現(xiàn)問(wèn)題，糾正偏差，作出處理。 5、對(duì)本部門(mén)的安全、消防、衛(wèi)生工作負(fù)責(zé)，及時(shí)掌握新的規(guī)范、條例。因地制宜的實(shí)施好各種防范工作。 6、 熟悉本部門(mén)經(jīng)營(yíng)范圍內(nèi)的經(jīng)營(yíng)管理和行政管理知識(shí)，了解與商業(yè)、酒店等經(jīng)營(yíng)有關(guān)的法律法規(guī)知識(shí)。 【崗位要求】 1、2年以上同崗位工作經(jīng)驗(yàn)，有國(guó)際連號(hào)酒店工作經(jīng)驗(yàn)優(yōu)先。 2、了解熟悉客人的消費(fèi)心理關(guān)注客戶(hù)需求。 3、全面負(fù)責(zé)房務(wù)部的運(yùn)營(yíng)、管理及使客房利益最大化。 4、具有良好的溝通技巧和對(duì)客溝通能力，和超前的創(chuàng)新意識(shí)、營(yíng)銷(xiāo)思路和豐富的房務(wù)管理經(jīng)驗(yàn)。

【崗位職責(zé)】 1、全面負(fù)責(zé)安瀾酒店房務(wù)部門(mén)的日常運(yùn)營(yíng)管理工作，包括前廳、客房等部門(mén)的協(xié)調(diào)與監(jiān)督，確保服務(wù)質(zhì)量和運(yùn)營(yíng)效率； 2、制定并執(zhí)行房務(wù)部門(mén)的年度、季度、月度工作計(jì)劃及預(yù)算，合理控制成本，提升部門(mén)盈利能力； 3、建立和完善房務(wù)部各項(xiàng)管理制度、服務(wù)流程及操作標(biāo)準(zhǔn)，確保符合酒店品牌要求及行業(yè)規(guī)范； 4、監(jiān)督客房清潔、布草管理、設(shè)施維護(hù)等工作，確保酒店客房始終保持高標(biāo)準(zhǔn)衛(wèi)生與舒適度； 5、處理客戶(hù)投訴及突發(fā)事件，及時(shí)解決房務(wù)相關(guān)問(wèn)題，提升客戶(hù)滿(mǎn)意度； 6、與其他部門(mén)保持高效溝通與協(xié)作，確保酒店整體運(yùn)營(yíng)順暢。 【崗位要求】 1、具備較強(qiáng)的酒店房務(wù)管理經(jīng)驗(yàn)，熟悉前廳、客房等部門(mén)的運(yùn)營(yíng)流程及標(biāo)準(zhǔn)； 2、出色的團(tuán)隊(duì)管理能力，能夠有效激勵(lì)員工，提升團(tuán)隊(duì)凝聚力和執(zhí)行力； 3、具備優(yōu)秀的溝通協(xié)調(diào)能力，能夠高效處理客戶(hù)投訴及跨部門(mén)協(xié)作事務(wù)； 4、對(duì)酒店服務(wù)質(zhì)量有高標(biāo)準(zhǔn)要求，注重細(xì)節(jié)，能夠持續(xù)優(yōu)化房務(wù)運(yùn)營(yíng)流程； 5、具備較強(qiáng)的成本控制意識(shí)及數(shù)據(jù)分析能力，能夠通過(guò)數(shù)據(jù)驅(qū)動(dòng)管理決策； 6、抗壓能力強(qiáng)，能夠適應(yīng)高強(qiáng)度工作節(jié)奏，妥善應(yīng)對(duì)突發(fā)情況； 7、對(duì)酒店行業(yè)有熱情，愿意長(zhǎng)期在房務(wù)管理領(lǐng)域深耕發(fā)展。

優(yōu)化房務(wù)部的管理體系，下達(dá)房務(wù)部的運(yùn)行管理目標(biāo)

【職位要求】 房務(wù)（FO/HSKP）背景； 具有籌開(kāi)酒店工作經(jīng)驗(yàn)； 有IHG背景優(yōu)先考慮。

【崗位職責(zé)】 1、制定并實(shí)施前廳部、客房部和康樂(lè)部的運(yùn)行計(jì)劃、預(yù)算計(jì)劃。 2、全面控制部門(mén)的管理費(fèi)用、固定費(fèi)用和其他各種部門(mén)費(fèi)用，節(jié)約開(kāi)支。 3、定時(shí)查閱各部門(mén)的工作日記和每周總結(jié)匯報(bào)，督查各部門(mén)的工作進(jìn)度及時(shí)發(fā)現(xiàn)問(wèn)題，糾正偏差并采取相應(yīng)措施。 4、對(duì)本部門(mén)的安全、消防、衛(wèi)生工作負(fù)責(zé)，及時(shí)掌握新的規(guī)范和條例。因地制宜的實(shí)施好各種防范工作。 5、熟悉部門(mén)經(jīng)營(yíng)范圍內(nèi)的經(jīng)營(yíng)管理和行政管理知識(shí)，了解與商業(yè)、酒店等經(jīng)營(yíng)有關(guān)的法律法規(guī)知識(shí)。 【崗位要求】 1、形象氣質(zhì)良好。 2、精通產(chǎn)品定位與策劃，具備創(chuàng)新突破思維。 3、2 年以上國(guó)際品牌酒店房務(wù)經(jīng)理任職經(jīng)驗(yàn)。 4、擁有酒店全流程籌備開(kāi)業(yè)經(jīng)驗(yàn)，高效推動(dòng)新店落地。 5、具備卓越的溝通技巧，可以妥善處理客訴，實(shí)現(xiàn)跨部門(mén)無(wú)縫協(xié)作。

崗位職責(zé)： 1、系房務(wù)部的主要負(fù)責(zé)人，負(fù)責(zé)房務(wù)部的整體工作，組織部門(mén)開(kāi)展前臺(tái)接待、客房服務(wù)、SPA、健身房、棋牌室洗衣房和各項(xiàng)服務(wù)配套、保障工作，完成房務(wù)部的日常工作任務(wù)。 2、貫徹執(zhí)行酒店高層的各項(xiàng)決議，通過(guò)科學(xué)化、標(biāo)準(zhǔn)化、程序化的經(jīng)營(yíng)管理，確保完成酒店高層的各項(xiàng)工作任務(wù)。 3、負(fù)責(zé)房務(wù)部團(tuán)隊(duì)建設(shè)、管理體系（包括品控及服務(wù)）的標(biāo)準(zhǔn)建立，如酒店管家服務(wù)標(biāo)準(zhǔn)體系建立、前廳接待、客房服務(wù)、洗衣房及其他與房務(wù)相關(guān)核心工作落實(shí)。 4、個(gè)人經(jīng)營(yíng)業(yè)績(jī)管理目標(biāo)，參照入職后簽訂《經(jīng)營(yíng)業(yè)績(jī)目標(biāo)管理責(zé)任書(shū)》落實(shí)。 5、管理線(xiàn)條，具體的運(yùn)營(yíng)管理業(yè)務(wù)工作對(duì)酒店執(zhí)行總經(jīng)理負(fù)責(zé)。 任職要求： 1.8年以上，五星級(jí)酒店所屬區(qū)域管理經(jīng)驗(yàn)，3年以上所屬職務(wù)經(jīng)驗(yàn)。? 2.?形象氣質(zhì)良好,國(guó)際聯(lián)號(hào)五星級(jí)商務(wù)度假酒店同崗位經(jīng)驗(yàn)者優(yōu)先考慮。? 3. 擅長(zhǎng)團(tuán)隊(duì)管理，具有良好的溝通技巧和對(duì)客溝通能力，有豐富的房務(wù)管理經(jīng)驗(yàn)。

Good leadership and management skills Good communication skills, both written and verbal. Fluent in written and spoken English 出色的領(lǐng)導(dǎo)及管理團(tuán)隊(duì)的能力 良好口頭及書(shū)面溝通技巧 英文書(shū)寫(xiě)及口語(yǔ)流利

Supervises the overall activities of Front Office, Housekeeping.監(jiān)管前廳部、客房部。 Provide a professional, advisory and executive support service to the General Manager to assist in meeting the strategic goals of the establishment.為總經(jīng)理提供專(zhuān)業(yè)的經(jīng)營(yíng)服務(wù)概念的指導(dǎo)支持，建立戰(zhàn)略目標(biāo)。 Monitors the personnel of these operations to ensure guests receive prompt, cordial attention and personal recognition.監(jiān)督部門(mén)人員，以確保能夠?yàn)榭腿颂峁┠軌虻玫娇旖?、熱情的服?wù)，以及識(shí)別重視客人。 Ensures staff, particularly guest contact personnel, are familiar with known repeat guests and other VIPs and provide special attention and recognition.確保員工，尤其是一線(xiàn)員工要熟悉常住客人和其它VIP,并為他們提供特殊關(guān)照以及認(rèn)知重視他們。 Coordinates exchange of pertinent information between departments within the Rooms Division and directs exchange of information with other departments notably.協(xié)調(diào)房務(wù)部所有部門(mén)的溝通，以及直接與相關(guān)部門(mén)溝通。 Consults with Department Heads and General Manager on an ongoing basis to improve business conduct.與部門(mén)總監(jiān)以及總經(jīng)理協(xié)商以增加生意額。 Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained.承擔(dān)維護(hù)物品完好的責(zé)任，以確保設(shè)施設(shè)備干凈和處于良好的使用狀態(tài)。 Schedules and regularly conducts routine inspections of areas under control.定期對(duì)所管理區(qū)域進(jìn)行檢查。 Oversee the inspection of VIP rooms and selected rooms.對(duì)VIP房間和相關(guān)房間的監(jiān)督和檢查 Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of Room Division employees.保證房務(wù)部員工的行為、衣著、制服、外表和姿勢(shì)等符合所設(shè)定的標(biāo)準(zhǔn)。 Conducts comprehensive monthly departmental meetings to include review of procedures and events which warrant special handling and detailed information.支持部門(mén)月度會(huì)議，回顧工作流程和需要特別處理的事件以及細(xì)節(jié)得信息。 Monitors and controls the inventories for operating equipment and supplies.監(jiān)督和控制設(shè)備盤(pán)點(diǎn)。 Communicates to the General Manager or his/her delegate, and other Department heads, all information likely to be of interest to them.與總經(jīng)理或其代表、其他部門(mén)總監(jiān)交流他們感興趣的信息。 Monitors and controls the Room Division Operation in the areas of revenue expenditure, profitable and performance against budget.監(jiān)督和控制房務(wù)部的營(yíng)業(yè)收益支出、利潤(rùn)和績(jī)效預(yù)算。 Works within the company’s Human Resource Framework to ensure the departmental performance of staff is productive. 與人力資源部合作，確保部門(mén)有足夠的人員工作。 Oversee the selection and appointment of new associates within the department.監(jiān)督選拔和任用部門(mén)內(nèi)的新伙伴。 basis, Rooms Division costs to ensure performance against budget.持續(xù)分析和控制房務(wù)部的成本，以保證不超過(guò)預(yù)算。 Participate in the preparation of the hotel’s Strategic Plan, Marketing Plans and Goals Programme.參與酒店戰(zhàn)略計(jì)劃、市場(chǎng)營(yíng)銷(xiāo)計(jì)劃和目標(biāo)項(xiàng)目的制定。 Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same.知曉職業(yè)、健康以及安全方面的政策和措施，確保這些政策和措施都被安全地執(zhí)行，并要確保你的直接下屬也做同樣的事情。 Be familiar with property safety, first aid and fire and emergency procedures and enforce these in your areas.熟知酒店安全、急救、防火和緊急事件措施，并讓您做管轄的員工都熟知。 Initiate action to correct a hazardous situation and notify supervisors of potential dangers.主動(dòng)采取措施去阻止和控制危險(xiǎn)的場(chǎng)面，并主動(dòng)將潛在的危險(xiǎn)告知上級(jí)。 Ensure security incidents and accidents are logged, investigated and rectified to prevent future catastrophes.確保安全事故記錄、調(diào)查而且被改正，以防止將來(lái)重復(fù)發(fā)生。 Perform other duties assigned by the management.履行管理層安排的其他工作職責(zé)。

統(tǒng)籌管理：全面負(fù)責(zé)房務(wù)部日常運(yùn)營(yíng)，確保服務(wù)標(biāo)準(zhǔn)與流程高效執(zhí)行。 團(tuán)隊(duì)建設(shè)：督導(dǎo)員工培訓(xùn)、排班及績(jī)效考核，提升團(tuán)隊(duì)專(zhuān)業(yè)素養(yǎng)與服務(wù)意識(shí)。 質(zhì)量控制：定期檢查客房、公共區(qū)域衛(wèi)生及設(shè)施狀態(tài)，維護(hù)酒店品牌標(biāo)準(zhǔn)。 成本管控：制定部門(mén)預(yù)算，管控物資消耗及人力成本，優(yōu)化資源使用。 客戶(hù)關(guān)系：處理重大投訴，提升賓客滿(mǎn)意度，協(xié)同銷(xiāo)售部?jī)?yōu)化入住體驗(yàn)。 跨部門(mén)協(xié)作：與工程、安保等部門(mén)配合，保障運(yùn)營(yíng)安全及設(shè)備正常運(yùn)轉(zhuǎn)。 制度完善：更新SOP，落實(shí)安全及環(huán)保政策，確保合規(guī)性。 要求：3年以上高星級(jí)酒店房務(wù)管理經(jīng)驗(yàn)，具備強(qiáng)執(zhí)行力與危機(jī)處理能力。

崗位職責(zé)： 1.制定和實(shí)施房務(wù)部的運(yùn)行計(jì)劃、預(yù)算計(jì)劃; 2.優(yōu)化房務(wù)部的管理體系。下達(dá)房務(wù)部的運(yùn)行管理目標(biāo); 3.全面控制部門(mén)的管理費(fèi)用、固定費(fèi)用和變動(dòng)費(fèi)用，節(jié)約開(kāi)支; 4.定時(shí)查閱各部門(mén)的工作日記和每周總結(jié)匯報(bào)，督查各部門(mén)的工作進(jìn)度及時(shí)發(fā)現(xiàn)問(wèn)題，糾正偏差，作出處理; 5.對(duì)本部門(mén)的安全、消防、衛(wèi)生工作負(fù)責(zé)，及時(shí)掌握新的規(guī)范、條例。因地制宜的實(shí)施好各種防范工作; 6.熟悉本部門(mén)經(jīng)營(yíng)范圍內(nèi)的經(jīng)營(yíng)管理和行政管理知識(shí)，了解與商業(yè)、酒店等經(jīng)營(yíng)有關(guān)的法律法規(guī)知識(shí); 7.完成領(lǐng)導(dǎo)安排的其他工作任務(wù)。 任職條件： 1. 大專(zhuān)及以上學(xué)歷； 2. 具有10年以上高星級(jí)酒店工作經(jīng)驗(yàn)，5年以上酒店前廳部或客房部管理工作經(jīng)驗(yàn)；具備高星級(jí)籌開(kāi)酒店同等職位者優(yōu)先考慮。 3. 全面接受過(guò)系統(tǒng)前沿性國(guó)際酒店理論，掌握酒店經(jīng)營(yíng)管理知識(shí)及標(biāo)準(zhǔn)服務(wù)流程，熟悉酒店前廳、客房、康樂(lè)經(jīng)營(yíng)管理專(zhuān)業(yè)知識(shí)及全面質(zhì)量管理知識(shí)，懂得成本管理與核算，具備財(cái)務(wù)管理理論尤佳，了解市場(chǎng)營(yíng)銷(xiāo)和公共關(guān)系知識(shí)； 4. 理解國(guó)際或國(guó)內(nèi)高端酒店品牌的經(jīng)營(yíng)理念，熟悉經(jīng)濟(jì)合同法、旅游法規(guī)、消防、治安管理?xiàng)l例、宗教常識(shí)和風(fēng)俗習(xí)慣； 5. 具有根據(jù)酒店發(fā)展目標(biāo)和發(fā)展規(guī)劃，組織和領(lǐng)導(dǎo)所屬部門(mén)完成工作目標(biāo)的能力； 6. 具有協(xié)調(diào)各方面關(guān)系、培訓(xùn)員工、調(diào)動(dòng)員工工作積極性、提高服務(wù)質(zhì)量和經(jīng)濟(jì)效益的能力。