崗位職責:
Delight Guest 和悅賓客
1. Practice the service culture SHINE with Service Essence Training
對客服務中踐行《服務精髓》中SHINE的服務文化要求。
2. Solve the guest complaints with service culture E-Leap within Service Recovery Training
當客人向我們表達不滿情緒時及時擔負責任，并踐行《服務補救》中的E-LEAP服務文化原則。
3. Personal grooming, hygiene and courtesy are in line with hotel and brand standards
個人儀容儀表、衛(wèi)生及禮貌禮節(jié)符合酒店和品牌標準。
4. Strictly adhere to service processes and brand standards, and convey the essence of the brand to our
guests to improve guest experience and brand perception
嚴格遵守服務流程和品牌標準，向我們的客人傳遞品牌精髓的信息以提高客人體驗感和品牌感知度。
5. Report to shift on time in uniform in a clean, neat and tidy appearance at all times.
準時上班,上班時穿著干凈,整潔的制服。
6. Prepare room attendants daily work assignment.
準備客房服務員的每天工作分配表。
7. Inspect all vacant and occupied rooms to check standards of cleanliness, missing guest amenities and/or
supplies. Report any problems to the Room Attendants and follow up.
視察所有空房以及有人入住的房間,檢查清潔的水準及缺少的客用物品，有任何水準缺欠問題都告知客房服務員并跟進。
8. Ensure all departure rooms are checked and released promptly for guests check in.
確保檢查所有已退房間并且盡快釋放以讓新的客人可以及時入住。
9. Inspect all VIP rooms ensuring that all special requests and amenities have been set up
仔細檢查貴賓房,確?？紤]到客人的所有特殊要求并且提供適當?shù)目陀梦锲贰?10. Spot check Room Attendants and ensure that proper cleaning procedures and steps are taken at all times.
對客房服務員進行抽查,并確保他們無論何時都進行正確的清潔程序和步驟。11. Follow up on all guest requests and provide prompt service with minimum delay.
跟進所有的客人要求,并及時提供服務,不可稍作延誤。
任職資格:
Good health身體健康
Good communication良好的溝通技能
Pleasant looking五官端正
Oral and written fluency in Chinese擁有流利中文讀寫水平
Basic understanding of English對英文擁有基本了解
Minimum 4 years experience in housekeeping department or 2 years in supervisory levels.
至少擁有4年以上客房部工作經(jīng)驗或兩年主管等級的工作經(jīng)驗
