行政
Administration
確保餐飲部的活動和相應(yīng)的合作戰(zhàn)略等行動更好的實施
§? Ensures thatthe Food and Beverage activities are aligned with the respective CorporateStrategy, and that the Hotel Actions have been implemented where appropriate.
監(jiān)督每個部門運營手冊的準(zhǔn)備和更新
§? Oversees thepreparation and update of individual Departmental Operations Manuals.
定期主持部門溝通會議和確保部門會議是有效和必須是在監(jiān)管之下的
§? Conductsregular divisional communications meetings and ensures that departmentalbriefings and meetings are effective and conducted as necessary.
客戶服務(wù)
Customer Service
確保所有的員工實現(xiàn)品牌承諾并且在任何時間都可以提供高標(biāo)準(zhǔn)的客戶服務(wù)
§? Ensures thatall employees deliver the brand promise and provide exceptional guest serviceat all times.
確保員工總是提供優(yōu)質(zhì)的服務(wù)給其他部門的所有內(nèi)部員工
§? Ensures thatemployees also provide excellent service to internal customers in otherdepartments as appropriate.
花時間在公共區(qū)域觀察員工和客人之間的互動并和客人交談，巡視所有部門并傳授員工必要的客戶服務(wù)技巧
Spends timein public areas observing employee-guest interaction and talking with guests,working through Heads of Department to coach employees in guest service skillsas necessary.
以禮貌和有效的方式來處理所有的客人和內(nèi)部客人的投訴和需求并確保問題被滿意的解決
§? Handles allguest and internal customer complaints and inquiries in a courteous andefficient manner, following through to make sure problems are resolvedsatisfactorily.
保持積極的客人和同事互動與良好的工作關(guān)系。
§? Maintainspositive guest and colleague interactions with good working relationships.
財務(wù)
Financial
通過多種技能訓(xùn)練，多種任務(wù)同時處理和靈活的計劃安排最大化員工的生產(chǎn)力來實現(xiàn)財務(wù)目標(biāo)和客人的期望
§? Maximisesemployee productivity through the use of multi-skilling, multi-tasking andflexible scheduling to meet the financial goals of the business as well as theexpectations of the guests.
確保每個利潤中心（例如餐廳，酒吧，宴會廳）在保持品牌承諾的同時是按照最大化生產(chǎn)力來運作
§? Ensures thateach profit centre (e.g. Outlet, Bar, Banquets) is operated in line withmaximising profit while delivering on the brand promise.
確保每個利潤中心（例如餐廳，酒吧，宴會廳）在保持品牌承諾的同時是按照最低的成本結(jié)構(gòu)運作
§? Ensures thateach cost centre (e.g. Stewarding) operates with the lowest possible coststructure while also delivering on the brand promise to the guest.
協(xié)調(diào)年度餐飲部商業(yè)計劃的準(zhǔn)備工作
§? Coordinatesthe preparation of the Annual Business Plan for Food and Beverage.
分析企業(yè)績效戰(zhàn)略建立準(zhǔn)確和有意義的預(yù)測
§? Analysesbusiness performance strategically to facilitate accurate and meaningfulforecasting, involving the respective Heads of Department as appropriate.
基于關(guān)鍵的績效指標(biāo)來主動的管理控制成本
§? Managescosts proactively based on key performance indicators, working through therespective Heads of Department as appropriate.
現(xiàn)金的處理和批準(zhǔn)要確保和所有的酒店，公司和當(dāng)?shù)卣叻ㄒ?guī)和財務(wù)記錄保持一致同時提供及時和正確的財務(wù)信息報告
§? Ensures thatall hotel, company and local rules, policies and regulations relating tofinancial record keeping, money handling and licensing are adhered to,including the timely and accurate reporting of financial information
協(xié)助盤點管理并不時地進(jìn)行酒店運營物品和資產(chǎn)的維護(hù)
§? Assists inthe inventory management and ongoing maintenance of hotel operating equipmentand other assets.
參與每周的收益管理會議，通過監(jiān)督價格結(jié)構(gòu)來實現(xiàn)收益的最大化在餐廳和宴會
§? Participatesin weekly yield and revenue management meetings actively, overseeing theappropriate pricing structures to maximise yield and overall profits in Outletsand Banquets.
營銷
Marketing
準(zhǔn)備，使用和更新年度市場計劃
Prepares,utilises and updates an Annual Marketing Plan, brokendown as necessary by department.
?經(jīng)常評估當(dāng)?shù)氐暮蛧H的市場趨勢，供應(yīng)商和其他酒店的運營來確保我們酒店可以保持競爭力和市場尖端地位
§? Evaluateslocal, national and international market trends, vendors and otherhotel/restaurant ???operations constantlyto make sure that the hotel’s own operations remain competitive and cuttingedge.
鼓勵部門經(jīng)理積極開拓更多的市場和公共關(guān)系來提高市場的認(rèn)知度和生意
§? EncouragesHeads of Department to look for Marketing and Public Relations opportunities toincrease awareness and ultimately business.
運營管理
Operational
確保所有公司最低品牌標(biāo)準(zhǔn)已經(jīng)實現(xiàn),并在適當(dāng)?shù)牡胤綄崿F(xiàn)了可選的品牌標(biāo)準(zhǔn)。
§? Ensures thatall company minimum brand standards have been implemented, and that optionalbrand standards have been implemented where appropriate.
監(jiān)控所有操作,尤其是在業(yè)務(wù)高峰期間,通過各自的部門經(jīng)理在必要時做出調(diào)整。
§? Monitors alloperations, especially during peak business periods, working through therespective Head of Department to make adjustments where necessary.
確保所有的凱悅溫情和餐飲部經(jīng)典20條被實施
§? Ensures thatall Touches of Hyatt and the Food and Beverage Top 20 are implemented.
在神秘顧客調(diào)查報告上提供反饋來確保相關(guān)的改變被實施
§? ??Provides feedback onthe results of the Consumer Audit and ensures that the relevant changes areimplemented.
運營管理（繼續(xù)）
Operational(continued)
在互相支持和靈活的基礎(chǔ)上和其他的行政管理人員密切的合作來專注于酒店和酒店客人滿意度的成功
§? Worksclosely with other Leadership Committeemembers in a supportive and flexible manner, focusing on the overall success ofthe hotel and the satisfaction of hotel guests.
確保餐飲部的員工以我們是同一個團(tuán)隊的精神和其他部門一起創(chuàng)造一個和諧互相協(xié)作靈活的氛圍
§? Ensures that Food and Beverage employees work in a supportive andflexible manner with other departments, in a spirit of “We work through Teams”.
確保所有的員工都是可以和這個市場和新的產(chǎn)品與時俱進(jìn)
§? Ensures that all employees are up to date with the availability ofseasonal and new products on the market.
品嘗和監(jiān)督餐飲部所有的產(chǎn)品在整個操作過程并適時的提供反饋意見
§? Tastes and monitors the food and beverage products served throughout theoperation, providing feedback where appropriate.
人事
Personnel
監(jiān)督和協(xié)助所有餐飲部員工的招聘與選拔。確保部門經(jīng)理在招聘時可以按照酒店的指導(dǎo)方針使用素能的方法來選擇員工。
§? Oversees and assists in the recruitment and selection of all Food andBeverage employees. ??Ensures that Headsof Department follow hotel guidelines when recruiting and use acompetency-based approach to selecting their employees.
監(jiān)督所有的餐飲部員工的時效性，確保他們穿著正確的制服并按照酒店的儀容儀表標(biāo)準(zhǔn)保持高標(biāo)準(zhǔn)的個人形象和衛(wèi)生
§? Oversees the punctuality and appearance of all Food and Beverageemployees, making sure that they wear the correct uniform and maintain a highstandard of personal appearance and hygiene, according to the hotel anddepartment’s grooming standards.
通過適當(dāng)?shù)呐嘤?xùn)，輔導(dǎo)和監(jiān)督來最大化發(fā)揮部門經(jīng)理的技能和能力
§? Maximises the effectiveness of Heads of Department by developing each oftheir skills and abilities through the appropriate training, coaching, and/ormentoring.
進(jìn)行年度業(yè)績發(fā)展與部門負(fù)責(zé)人討論并支持他們的專業(yè)發(fā)展目標(biāo)。確保他們反過來進(jìn)行年度業(yè)績發(fā)展與員工討論。
§? Conducts annual Performance Development Discussions with Heads ofDepartment and supports them in their professional development goals.? Ensures that they in turn conduct annualPerformance Development Discussions with their employees.
確保每個部門負(fù)責(zé)人與培訓(xùn)經(jīng)理和他們的部門培訓(xùn)師一起計劃和實現(xiàn)有效的員工培訓(xùn)計劃。
§? Ensures that each Head of Department plans and implements effectivetraining programmes for their employees in coordination with the TrainingManager and their Departmental Trainers.
鼓勵員工的創(chuàng)造力和創(chuàng)新,具有挑戰(zhàn)性和承認(rèn)他們的貢獻(xiàn)
§? Encourages employees to be creative and innovative, challenging andrecognising them for their contribution to the success of the operation.
支持人民哲學(xué)的實現(xiàn)、展示和加強(qiáng)凱悅價值觀和文化的特征。
§? Supports the implementation of The People Philosophy, demonstrating andreinforcing Hyatt’s Values and Culture Characteristics.
確保所有員工完全理解并遵守員工規(guī)章制度。
§? Ensures that all employees have a complete understanding of and adhereto employee rules and regulations.
§? 確保員工遵循所有的酒店,公司和當(dāng)?shù)匾?guī)則中任何與,火災(zāi)和自然災(zāi)害安全相關(guān)的政策，法規(guī),和安全。Ensures that employees follow all hotel, companyand local rules, policies and regulations relating to fire and hazard safety,and security.
?? 反饋員工意見調(diào)查結(jié)果并確保相關(guān)變更的實現(xiàn)。
§? Feedback the results of the Employee Opinion Survey and ensures that therelevant changes are implemented.
其他方面
Other Duties
豐富的經(jīng)驗對于員工和勞資關(guān)系上面
§? Is knowledgeable in statutory legislation in employee and industrialrelations.
理解并嚴(yán)格遵守員工手冊規(guī)章制度建立,酒店的有關(guān)政策,衛(wèi)生,健康和安全。
§? Understands and strictly adheres to Rules and Regulations established inthe Employee Handbook and the Hotel’s policies concerning fire, hygiene andhealth and safety.
確保高標(biāo)準(zhǔn)的個人形象和儀容儀表
§? Ensures high standards of personal presentation and grooming.
和我們相關(guān)的競爭酒店，生意伙伴和其他團(tuán)體組織維護(hù)牢固的，專業(yè)的關(guān)系
§? Maintains strong, professional relationship with the relevantrepresentatives from competitor hotels, business partners and otherorganisations.
餐飲部作為變革的反應(yīng)取決于酒店和公司
§? Responds to changes in the Food and Beverage function as dictated by theindustry, company and hotel.
參加必要的培訓(xùn)課程和相關(guān)會議
§? Attends training sessions and meetings as and when required.
進(jìn)行任何其他合理的分配的職責(zé)和任務(wù)
§? Carries out any other reasonable duties and responsibilities asassigned.
