JOB RESPONSIBILIES?【崗位職責(zé)】
1.Handle all duties
according to hotel policies, procedures, internal rules and standards.
處理所有的工作都要依照酒店政策，程序，內(nèi)部規(guī)定及標(biāo)準(zhǔn)。
2.Be knowledge
about daily hotel operations, check daily even sheet, bulletin boards and
be up to date with all changes, new procedures and events.
了解日常酒店的運(yùn)作，檢查電子公告牌并更新的所有程序以及宴會。
3.Get a daily
briefing about extra ordinary events to effectively deal with all foreseen
situations on a daily basis.
在每日例會中了解額外的事件，以便快捷的處理所有可能發(fā)生的情況。
4.Have knowledge
about room rates, packages, discounts and promotions and know how to
handle each.
掌握房價，包價，折扣和促銷的說有信息，并知道如何去處理。
5.Have knowledge
about guest rooms, locations, amenities, features and all other services
offered by the hotel.
掌握客人房間、位置、客房禮物、特色以及酒店提供的所有其它的服務(wù)。
6.Strictly follow
all cash handling and banking procedures to check out all customers
efficiently.
在為客人提供快捷結(jié)賬的同時嚴(yán)格遵守財務(wù)及銀行的各項規(guī)定。
7.Operate MARSHA,
OPERA, and VINGCARD system well and be able to use key card system.
熟練的使用MARSHA和OPERA系統(tǒng)并會使用VINGCARD鑰匙系統(tǒng)。
8.Perform guest
registration and room assignment correctly and efficiently, accommodate
special requests of all customers.
正確的完成客人的登記，房間分配以及協(xié)調(diào)所有客人的特殊要求。
9.Be knowledgeable
about Marriott Rewards and other frequent flyer programs. Participate and
contribute in Marriott Rewards sign-up program; ensure accuracy and
activation rate meet brand goal.
了解萬豪積分兌換,及其它的?？陀媱?。參與并積極的推廣萬豪禮賞計劃，確保以正確的價格來達(dá)到集團(tuán)目標(biāo)。
10.Know how to
follow hospitality guidelines.
知道如何遵循服務(wù)的基本方針。
11.Answer phone
calls according to standard by using proper telephone etiquette and within
three rings.
在三聲之內(nèi)按標(biāo)準(zhǔn)接聽電話并使用正確的電話禮儀。
12.Know how to
operate safety deposit box.
了解如何使用保險箱。
13.Ensure the
cleanliness of the front desk and back office area at all times. Utilize
spare time for cleaning.
確保前臺和后臺辦公室區(qū)域的整潔。利用剩余時間去清潔。
14.Assist all guests
in problems and questions as required. Ensure that all guest problems are
resolved by using Marriott Learn Model.
必須幫助所有客人的問題和詢問。 確保所有的客人問題的解決都要依照萬豪的學(xué)習(xí)手冊。
15.Take action to
participate in hotel incentive program and be familiar with hotel sale strategy.
積極的參與酒店激勵計劃, 熟悉酒店銷售策略。
16.Be flexible in
regarding to work schedule. Have a solid understanding of hotel
operations. Assist fellow associates when necessary to get all jobs done
on time.
靈活的安排工作計劃。很熟悉的了解酒店的運(yùn)作。協(xié)助同事按時完成所有工作。
17.Use Opera/MARSHA
password with discretion, log off the terminal when leaving the area.
謹(jǐn)慎的使用Opera/MARSHA的密碼，在離開時必須退出登陸客戶終端。
18.Ensure proper
charge is posted to guest credit card when check out.
結(jié)賬時確保在客人的信用卡上收取正確的費(fèi)用。
19.Bank out at the
end of each shift by following the blind drop procedure strictly. The
front desk manager/shift supervisor will always verify the shift closing
and enter the drop in the system.
每班次結(jié)束時嚴(yán)格遵守投賬程序平賬。前臺經(jīng)理/主管檢查班次的賬目并輸入到系統(tǒng)中。
20.Report any
unusual occurrence or requests to supervisor/manager immediately.
向經(jīng)理及時匯報任何不尋常的情況或要求。
21.At all times
strive to represent Marriott in the most professional manner.
努力以最職業(yè)的風(fēng)格去表現(xiàn)萬豪文化。
22.Be disciplined at
all times, stand alert and tall at the front desk, greet guests
immediately and offer assistance before the guest needs to ask. Focus your
total attention to the customers.
時刻遵守前臺紀(jì)律并保持警醒及時問候客人，在客人未開口之前為之提供幫助。集中所有的注意力在客人身上。
23.Be familiar with
AM, PM and overnight daily check list to ensure smooth daily operations.
熟悉早班，中班和夜班的檢查表以確保運(yùn)作的正常。
24.Each associate is
expected to carry out all reasonable requests by management which the
associate is capable of performing.
希望每一名員工都可以完成領(lǐng)導(dǎo)層所給出的所有的合理要求。
25.Be aware of the
hotel VIP / repeat guest / long-staying guest / high value guest and pay
special attention to make the guest have a memorable stay.
知道酒店的貴賓/回頭客/長住客/重要客人并給予特別的關(guān)注，以讓客人擁有一個難忘的入住經(jīng)歷。
26.Maintain the
guest information and ensure proper input in the PSB/PMS system.
保留客人信息并確保正確的輸入到PSB/PMS系統(tǒng)。
27.Should be
familiar with all FO Section Job, ensure to spend time assistance others
section completed work efficient.
熟悉并了解前廳部每一個分部門的工作，能夠在各部門需要幫助時提供協(xié)助并能夠高效的完成工作任務(wù)
JOB SPECIFICATION【崗位要求】
1 .1 years or above in international hotel working experience in related position.
從事1年以上國際酒店管理公司相關(guān)崗位工作經(jīng)驗。
2.Proficient in computer operation, strong language skills, can work under high pressure and image.
熟練的電腦操作，較強(qiáng)的語言表達(dá)能力，能承受較大的工作壓力，形象佳。
3.Independent ability is strong, strong strain organization, coordination and communication skills.獨(dú)立處事能力強(qiáng)，有較強(qiáng)的應(yīng)變組織、協(xié)調(diào)及溝通能力。
4.Good command of spoken and written English.
?良好的英語口語和書寫能力。
