COMPANYPROFILE
Value Retail is thecreator and operator of The Bicester Village Shopping Collection – with 12 luxury shopping destinations in Europe, U.S. and China, home to more than 1,200boutiques of the world's leading luxury fashion and lifestyle brands, offeringexceptional savings all year round.
What sets us apart: ADistinctive Fashion Experience.? If youhave what it takes to create something extraordinary every day, then look nofurther – this is where you need to be!?At Value Retail China, we all share the same ambition: to createextraordinary experiences for our guests, brand partners and colleagues.? We are entrepreneurs at heart, passionateabout what we do, and we never take no for an answer.
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POSITIONSUMMARY
The (Senior)Ambassador is responsible for establishing a warm, welcoming and professional atmosphere forall our guests, members, executives and staff at all times. Located at Guest Welcome Centre, and all public areas, Ambassador provides exceptional serviceand works as a true representative of village hospitality.
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KEYRESPONSIBILITIES
The Guest Welcome Centre (Senior)Ambassador mustdemonstrate an inherent understanding of guest needs and deliver excellentstandards in service and hospitality, which surpass guest aspirations, makingit special right from the start.
The Guest Experience Team is predominantly focused on providinga “World Class VIP” welcome to Suzhou Village to encourage our guests to “discover us, shop with us, recommend us and return to us”. The?team has a specific emphasis on:
·??????The Ultimate Hospitality Experience
·??????Promoting a range ofinnovative and efficient “concierge style services” including valetparking and Handsfree Shopping.
·??????Problem solving forguest and demonstrate guest oriented service at high standard.
·?????? Engage withHigh-Net-Worth guests to understand their needs and establish personalrelations for individual personalized service.
·?????? Being luxury ambassadors for hospitality,guest services & Value Retail
SKILLS AND QUALIFICATIONS REQUIRED
·????????Proventrack record of exemplary success in a Host, Customer/Guest Services or Tourismrole within a premium or luxury environment (which might include Hotel,Tourism, Retail, Events sectors).
·????????Intuitiveand able to prioritise and adapt effectively.
·????????Goodinterpersonal skills, be able to deal with international guests, with impact& influence.
·????????Akeen interest in the leisure and retail industry.
·????????Computerliterate and fully conversant in the full suite of Microsoft OfficeApplications including Outlook.
·????????Internationallanguages are highly desirable, in particular English and/or other languages ordialect.
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職位摘要
(資深)迎賓大使負(fù)責(zé)在任何時(shí)候?yàn)槲覀兊乃锌腿?、成員和工作人員營(yíng)造一種熱情、歡迎和專(zhuān)業(yè)的氛圍。
主要職責(zé)
客戶體驗(yàn)團(tuán)隊(duì)主要致力于為蘇州村提供“世界級(jí)VIP”歡迎，鼓勵(lì)我們的客人“發(fā)現(xiàn)我們，與我們一起購(gòu)物，推薦我們，并給我們反饋”。該團(tuán)隊(duì)特別強(qiáng)調(diào)：
· 極致的酒店體驗(yàn)
· 推廣一系列創(chuàng)新高效的“禮賓式服務(wù)”，包括代客泊車(chē)和免提購(gòu)物。
· 為客人解決問(wèn)題，并以高標(biāo)準(zhǔn)展示以客人為中心的服務(wù)。
· 與高凈值客人接觸，了解他們的需求，建立個(gè)人關(guān)系，提供個(gè)性化服務(wù)。
· 成為賓客服務(wù)和零售的奢侈品大使
所需技能和資格
· 在高級(jí)或豪華環(huán)境中（包括但不限于酒店、旅游、零售行業(yè)），在接待、客戶/客人服務(wù)或旅游方面取得了卓越成功的記錄。
· 直觀，能夠有效地進(jìn)行優(yōu)先級(jí)排序和調(diào)整。
· 良好的人際交往能力，能與國(guó)際客人打交道，有影響力。
· 對(duì)休閑和零售業(yè)的濃厚興趣。
· 精通計(jì)算機(jī)，熟悉包括Outlook在內(nèi)的全套Microsoft Office應(yīng)用程序。
· 英語(yǔ)或其他語(yǔ)言或方言。
