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  • 烏魯木齊 | 經(jīng)驗不限 | 本科 | 提供食宿

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    國內(nèi)高端酒店/5星級 | 100-499人
    發(fā)布于 07-28
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    【崗位職責(zé)】 1、制定新疆區(qū)萬豪酒店公關(guān)及媒體宣傳計劃。 2、組織新聞界和商界人士參觀飯店。 3、向萬豪大中華區(qū)北區(qū)區(qū)域高級商務(wù)發(fā)展總監(jiān)定期提交拜訪總結(jié)報告。 4、代表飯店參加所有官方活動。接待飯店所有的重要人物及宣傳。 5、處理負面新聞,進行危機公關(guān)。 6、收集市場和競爭對手信息,每周向市場銷售總監(jiān)提交報告。 【崗位要求】 1、本科以上文化程度;3年以上同崗位工作經(jīng)驗。 2、優(yōu)秀的語言表達能力,能夠在公關(guān)活動中進行富于感染力的演講。 3、較強的觀察和應(yīng)變能力,優(yōu)秀的人際交往和協(xié)調(diào)能力,較強的社會活動能力。 4、了解電子商務(wù),大眾傳播,平面創(chuàng)意和具有創(chuàng)新性的寫作與編輯能力。 5、個性積極主動,工作認真負責(zé)。
  • 阿勒泰 | 經(jīng)驗不限 | 學(xué)歷不限 | 提供食宿

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    國際高端酒店/5星級 | 100-499人
    發(fā)布于 07-28
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    1.熟練掌握酒店所有區(qū)域裝飾類基層及安裝方法,保證所有可視面完好無缺。 2.落實各項維修保養(yǎng)標(biāo)準(zhǔn),確保班組員工操作標(biāo)準(zhǔn)一致。 3.負責(zé)班組整體運轉(zhuǎn),督導(dǎo)員工按照酒店的標(biāo)準(zhǔn)工作,確保所有標(biāo)準(zhǔn)都符合酒店要求。 4.負責(zé)酒店內(nèi)所有木飾面、門窗、門鎖、大理石等檢查維護。 5.檢查裝飾班組人員儀容儀表、禮節(jié)禮貌標(biāo)準(zhǔn),并確保班組員工每天落實執(zhí)行。 【崗位要求】 1、此職位為裝飾向值班工程師,需懂得油漆調(diào)試,木飾面修補等專業(yè)知識。 2、大專以上文化程度;3年以上同崗位工作經(jīng)驗。 3、能充分領(lǐng)會工上級的經(jīng)營意識,能組織和指揮本崗位工作計劃的實施,確保工程部的正常運轉(zhuǎn)。 4、有強烈的事業(yè)心與責(zé)任心和配合精神,秉公辦事,不謀私利。 5、身體健康,精力充沛。
  • 阿勒泰 | 經(jīng)驗不限 | 學(xué)歷不限 | 提供食宿

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    國際高端酒店/5星級 | 100-499人
    發(fā)布于 07-28
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    有投必應(yīng)
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    1.對派工單要準(zhǔn)確無誤地實施完成,并認真檢查完成情況。 2.掌握小組的各項工作,對組內(nèi)負責(zé)的各類工作進行巡查,發(fā)現(xiàn)問題,及時處理。 3.安排好預(yù)防性維修計劃及巡查工作,把質(zhì)量關(guān)。 4.掌握供電設(shè)備運行和照明情況,制定節(jié)電措施。 5.制定照明燈具及照明控制開關(guān)的巡視、巡檢制度。 6.合理調(diào)配好供電、電梯的運行及安排好電修值班,在保證服務(wù)水準(zhǔn)的前提下,盡力節(jié)能。 7.對酒店的各種大型活動,如新聞發(fā)布會等大型會議,要提前進入工作場所,確保弱電系統(tǒng)不發(fā)生差錯。 【崗位要求】 1、中專以上文化程度;2年以上同崗位工作經(jīng)驗。 2、必須掌握機電工程設(shè)備的基礎(chǔ)知識。 3、能充分領(lǐng)會工程部經(jīng)理的經(jīng)營意識,能組織和指揮工程部各項工作計劃的實施,確保工程部的正常運轉(zhuǎn)。 4、有強烈的事業(yè)心與責(zé)任心和配合精神,秉公辦事,不謀私利。 5、身體健康,精力充沛。
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    • 五險一金
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    • 崗位晉升
    • 領(lǐng)導(dǎo)好
    • 管理規(guī)范
    • 員工生日禮物
    • 美女多
    • 包吃包住
    • 帥哥多
    國際高端酒店/5星級 | 100-499人
    發(fā)布于 07-28
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    【崗位職責(zé)】 與既有的客戶和潛在的客戶及合作伙伴保持密切的聯(lián)系 高效認知和掌握銷售線索 代表酒店參加國際及國內(nèi)的銷售活動 發(fā)揮創(chuàng)造力,為酒店的產(chǎn)品及部門做出應(yīng)有的貢獻 仔細計劃與客戶的會面,對預(yù)定的客戶實施客戶關(guān)系管理,完成銷售目標(biāo) 在所負責(zé)的市場區(qū)域內(nèi),監(jiān)視和報告市場及競爭者的情況 準(zhǔn)備銷售報告,確保市場及客戶信息的準(zhǔn)確性,以便于工作的跟進 擴展新疆市場,調(diào)查市場信息,了解競爭對手的相關(guān)情況,并向總監(jiān)/經(jīng)理匯報 【崗位要求】 1、具備領(lǐng)導(dǎo)才能,了解所負責(zé)部門對各職位的責(zé)任 2、掌握使用互聯(lián)網(wǎng)及其它主要電腦系統(tǒng)的知識 3、掌握應(yīng)用銷售及前臺的電腦系統(tǒng) 4、了解商務(wù)旅游、旅游業(yè)國際市場,會議旅游及餐飲銷售 5、能夠掌握和理解市場和競爭 6、必須具備良好的中,英文讀寫能力 7、良好的電腦技能 8、良好的人際交往和溝通技巧 9、獨立工作和團隊工作的能力 10、3年銷售與市場推廣方面的經(jīng)驗, 包括在國際連鎖酒店或旅行社的相關(guān)工作經(jīng)驗
  • 烏魯木齊 | 經(jīng)驗不限 | 學(xué)歷不限

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    • 五險一金
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    • 帶薪年假
    • 包吃包住
    國內(nèi)高端酒店/5星級 | 100-499人
    發(fā)布于 07-25
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    【崗位職責(zé)】 1、負責(zé)前廳各種文稿的打印、發(fā)送,文件材料的領(lǐng)取。 2、辦理各類文件的收發(fā)、登記、閱簽、清退、整理、歸檔、保密工作。 3、負責(zé)前廳辦公室的日常管理工作,受理投訴和來訪接待、收發(fā)傳真、考勤登記、接聽電話等工作。 4、負責(zé)部門會議的籌備、會議通知的擬寫、下發(fā)工作,負責(zé)會議記錄和文字材料的整理。 5、負責(zé)收集關(guān)信息,向領(lǐng)導(dǎo)提供信息參考。 【崗位要求】 1、具有大專以上文化程度,熟練掌握英語。 2、會中英文打字及使用辦公設(shè)備,打字速度快。 3、具有高度責(zé)任心和良好的職業(yè)道德。 4、身體健康,相貌端莊。 5、有較好的文字組織能力,并熟練使用各種常用辦公軟件。
  • 阿勒泰 | 3年以上 | 學(xué)歷不限 | 提供食宿

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    國際高端酒店/5星級 | 100-499人
    發(fā)布于 07-28
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    1. Planning, budgeting and execution of the hotel are advertising campaigns in liaison with the company’s official advertising agency. 與集團官方廣告機構(gòu)聯(lián)系,計劃、制定并執(zhí)行酒店的預(yù)算和推廣活動。 2. Coordination and implementation of communication plan for the hotel activities and promotions in coordination with various revenue-earning departments in the hotel (i.e. sales, food and beverage, spa etc.) 與運營部門協(xié)調(diào)并執(zhí)行與酒店活動和促銷推廣計劃(如銷售,餐飲等)。 3. Development of good relations with the media (print, broadcast, etc.) and implementation of the hotel’s publicity campaign. 與媒體建立良好的關(guān)系(出版物、廣播等)并執(zhí)行酒店的市場宣傳活動。 4. Management of a complete, targeted database and direct mail campaigns to promote hotel business. 管理完善的、有針對性的酒店資料庫,并可通過其直接推廣酒店生意。 5. Overall supervision of production of hotel printed materials to ensure compliance with Conrad Standard Guidelines. 全面監(jiān)督酒店所有印刷產(chǎn)品,以確保與康萊德品牌標(biāo)準(zhǔn)一致。 6. Work with Conrad web marketing to ensure contents of Conrad Hotel pages are updated at all times. 與康萊德電子商務(wù)團隊合作,確??等R德酒店官網(wǎng)的信息及時更新。 7. Monitoring and control of expenses based on approved Sales & Marketing budget. 根據(jù)商務(wù)部的預(yù)算監(jiān)控開支。 8. Coordination and implementation of various hotels projects in liaison with other hotel department s and/or outside organizations/ government bureaus. 與酒店其他部門、外界組織以及政府部門聯(lián)絡(luò),以協(xié)調(diào)并執(zhí)行酒店方案策劃。 9. To ensure press releases are sent to all local & regional newspapers and magazines on all happenings/ events in the hotel. 及時發(fā)布酒店活動新聞稿至各類報紙雜志。 10. To coordinate with all activities concerning publicity in film shooting, photo shooting, interviews by local & overseas media etc. 協(xié)助國內(nèi)外媒體的攝影、攝像和采訪。 11. To maintain stock inventory of an updated photo library and press kit. 及時更新圖庫以及媒體宣傳資料。 12. To be responsible for the preparation, planning and executive of the hotel’s public relations activities plan. 負責(zé)酒店公關(guān)活動的準(zhǔn)備、計劃以及執(zhí)行工作。 13. Maintain update profiles of the hotel’s key personnel. 及時更新公司領(lǐng)導(dǎo)層資料。 14. Regular communication & entertainment with the local press. 與本地媒體保持溝通和宴請。 15. Responsible for coordinating the management of e-commerce. 負責(zé)統(tǒng)籌電子商務(wù)管理工作。 16. The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要,在員工任職期間,部門有權(quán)更改或補充該職位描述。
  • 伊犁 | 經(jīng)驗不限 | 學(xué)歷不限 | 提供食宿

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    • 五險一金
    • 節(jié)日禮物
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    • 崗位晉升
    • 領(lǐng)導(dǎo)好
    • 管理規(guī)范
    • 員工生日禮物
    • 美女多
    • 包吃包住
    • 帥哥多
    國際高端酒店/5星級 | 100-499人
    發(fā)布于 07-28
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    【崗位職責(zé)】 1、負責(zé)日常財務(wù)核算工作,包括但不限于收入、成本、費用的賬務(wù)處理及核對; 2、編制業(yè)主財務(wù)報表,確保數(shù)據(jù)準(zhǔn)確、及時,并定期向業(yè)主方匯報; 3、審核各類合同、付款單據(jù)及報銷憑證,確保符合財務(wù)制度及業(yè)主要求; 4、協(xié)助完成月度、季度及年度的財務(wù)結(jié)算與審計工作; 5、監(jiān)控酒店資金流動,確保資金使用合理、合規(guī); 6、配合業(yè)主方及管理層完成其他財務(wù)相關(guān)任務(wù)。 【崗位要求】 1、具備基礎(chǔ)的財務(wù)知識,熟悉會計法規(guī)及稅務(wù)政策; 2、熟練使用財務(wù)軟件(如用友、金蝶等)及辦公軟件(Excel、Word等); 3、工作細致嚴(yán)謹,具備較強的數(shù)據(jù)敏感性和分析能力; 4、良好的溝通能力,能夠與業(yè)主方及酒店各部門高效協(xié)作; 5、有酒店行業(yè)財務(wù)工作經(jīng)驗者優(yōu)先,無經(jīng)驗者可接受培訓(xùn)上崗; 6、能適應(yīng)酒店行業(yè)的工作節(jié)奏,具備較強的抗壓能力。
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    4千-5千
    伊犁 | 1年以上 | 大專 | 提供食宿

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    • 五險一金
    • 節(jié)日禮物
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    • 崗位晉升
    • 領(lǐng)導(dǎo)好
    • 管理規(guī)范
    • 員工生日禮物
    • 美女多
    • 包吃包住
    • 帥哥多
    國際高端酒店/5星級 | 100-499人
    發(fā)布于 07-28
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    【崗位職責(zé)】 1、查看交班記錄,了解上一班的移交事項,并負責(zé)處理; 2、熟悉預(yù)訂資料,了解客情,尤其要記住即將來電的貴賓、常客的姓名,了解酒店的所有活動; 3、熟悉酒店有關(guān)客房銷售的各項政策,向來店賓客推銷客房,努力爭取最好的經(jīng)濟效益; 4、熟練總臺各項專業(yè)業(yè)務(wù)和技能,搞好對客服務(wù); 5、熟練掌握店內(nèi)信息,提供準(zhǔn)確的問訊服務(wù); 6、負責(zé)為下榻酒店的賓客辦理入住登記手續(xù); 7、負責(zé)客房鑰匙的管理和發(fā)放工作并嚴(yán)格遵守驗證制度; 8、制作有關(guān)報表,為其它部門提供準(zhǔn)確的接待信息。 【崗位要求】 1、XX以上文化程度,流利的英語口語; 2、性格開朗、頭腦靈活、工作踏實,具有較強的服務(wù)意識、推銷意識和責(zé)任感; 3、通曉酒店各項對客政策、設(shè)施設(shè)備及服務(wù)種類以及總臺工作程度和規(guī)范。
  • 阿勒泰 | 3年以上 | 學(xué)歷不限 | 提供食宿

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    國際高端酒店/5星級 | 100-499人
    發(fā)布于 07-28
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    Summary職位概述: This position drives revenue for hotel products andpromote its reputation through various online channels. This role works closely with otherteam like Sales / Rooms / Revenue / F&B / Events to identify theirpromotional and revenue objectives. He/she creates and implements the necessarymarketing initiatives with Director of Marketing and Communications in order toreach these objectives。電子商務(wù)經(jīng)理驅(qū)動酒店產(chǎn)品收益并通過各在線渠道加強酒店聲譽。與銷售/房務(wù)/收益/餐飲/宴會銷售等團隊密切合作,制定起宣傳和收益的目標(biāo)。在市場傳訊總監(jiān)的領(lǐng)導(dǎo)下,創(chuàng)建并實施必要的市場推廣策略從而取得酒店更好的收益。 SPECIFIC DUTIES 工作任務(wù) : 1. Maintain a close working relationship and support withthe Marketing Communications team to achieve objectives based on marketinginitiatives. 與市場傳媒部緊密合作關(guān)系及扶持,依照所設(shè)置市場銷售策略基礎(chǔ)上實現(xiàn)目標(biāo)。 2. Execute online marketing initiatives set by theDirector of Marketing Communications for respective departments, majoring inbut not limited to, Sales / Rooms / F&B / Events (VlP events / weddings /social events / general property awareness events). 執(zhí)行市場傳訊總監(jiān)為各部門所設(shè)置的在線市場策略,其中將不限于銷售/房務(wù)/餐飲/宴會銷售 (VIP活動/婚宴/社交活動等)。 3. Oversee and maintain the property brand website, andOTA page, making sure contents are aligned with marketing initiatives and keepupdated. 概述和維護酒店品牌網(wǎng)站及線上預(yù)訂平臺,并確保內(nèi)容的及時更新,且需確保內(nèi)容與市場銷售策略保持一致。 4. Work with corporate offices, create emails guestcommunication emails and social media campaigns, creating cross-promotionalopportunities. 與集團辦公室緊密合作,創(chuàng)建一次性電子郵件,創(chuàng)建集團的客戶溝通電子郵件以及社交媒體推廣。 5. With the guidance of the Director of MarketingCommunications, to effectively track and follow up each online activity of eachdepartment and provide research and analysis 在市場傳訊總監(jiān)的指引下,對各部門的每個在線活動進行有效性的追蹤與跟進并提供研究和分析。 6. Efficiently utilize Hilton online tools. 良好的運用希爾頓集團的在線工具。 7. Work on proposals for respective departments and eventsincluding F&B/Events /VlP events.為各部門和活動進行方案推薦,其中包括但不局限于餐飲宴會銷售/IP活動等, 8. Distribute promotions;to all online channels includingWebsite/EDM /Blogs/Social Media Platforms, etc. 把酒店推廣發(fā)布至在線渠道,其中包括但不局限于網(wǎng)站/EDM/博客/社交媒體平臺等。 9. Any other duties assigned by the Director of MARCOMor CommercialDirector. 市場傳訊總監(jiān)或商務(wù)總監(jiān)分配的其他職責(zé) Carriesout any other reasonable duties and responsibilities as assigned. 執(zhí)行被分配的其他合理職責(zé)。
  • 阿勒泰 | 3年以上 | 學(xué)歷不限 | 提供食宿

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    國際高端酒店/5星級 | 100-499人
    發(fā)布于 07-28
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    1.?????? Arrange appointments and meetings for the General Manager, record samein diary and ensure the General Manager has the appropriate documentation foreach appointment . 為總經(jīng)理安排會議及預(yù)約,記錄在工作日記中,確??偨?jīng)理使用正確的文件。 2.?????? Attend meetings such as Department Head Meeting, Executive CommitteeMeeting and any other when requested. 按要求參加部門經(jīng)理會議和行政會議等。 3.?????? Take minutes of attended meetings, accurately transcribe and circulateto relevant persons as soon as possible after the meeting. 正確記錄會議并及時傳送到相關(guān)人員。 4.?????? Receive visitors and guests. In the absence of the General Manager,answer questions and concerns and follow through resolutions. 接待來訪者和客人。在總經(jīng)理不在時回答客人的問題、幫助客人排憂解難。 5.?????? Arrange room and restaurant reservations for VIP guests/personnel ifrequested. 為重要客人預(yù)定房間及訂餐。 6.?????? Assist with travels arrangements for business trips as required. 按要求為商務(wù)旅行安排行程。 7.?????? Assist in compiling guest data to be used for service qualityimprovement . 協(xié)助編緝客人資料以備提高對客服務(wù)質(zhì)量。 8.?????? Assess priorities of work and, wherever possible, assist in organizing priorities. 根據(jù)各項工作任務(wù)的重要性區(qū)別工作優(yōu)先等級。 9.?????? Answers telephones in the Executive Office as required. 接聽行政辦公室的電話。 10.?? Prepare replies to correspondence as required. 按照要求準(zhǔn)備回信。 11.?? Take dictation of correspondence as required. 按照要求記錄回信。 12.?? Assist with translations, oral and written. 協(xié)助口頭及筆頭翻譯。 13.?? Maintain strictest confidentiality at all times on all matters. 保守秘密。 14.?? Demonstrate essential overall knowledge of the organization. 充分了解酒店規(guī)劃。 15.?? Understand the responsibilities of other sections and departments andcooperate with them. 了解其他部門的工作職責(zé)并與部門合作。 16.?? Adhere to the hotel’s security and emergency policies and procedures. 堅持酒店安全制度、緊急情況處理規(guī)定和程序。 17.?? Demonstrate professional attitude and behavior at all times. 任何時候表現(xiàn)出職業(yè)態(tài)度及行為。 18.?? Prepare and maintain files, reports, letters, memorandums and otherrelevant business documentation. 準(zhǔn)備和維護文檔、報告、信函、備忘錄和其它相關(guān)業(yè)務(wù)資料。 19.?? Ensure all reporting and servicing deadlines are met on a timely basis. 確保所有報告和服務(wù)都按時完成。 20.?? Maintain an accurate tracking system for prompt handling of issuesconcerned. 作好各類文件資料的追溯和跟進管理,以便各相關(guān)事宜能得到及時準(zhǔn)確的處理。 21.?? Order and maintain office supplies. 保證辦公室內(nèi)辦公用品的充足。 22.?? Abides by the team member handbook, hotel policies and procedures andhotel Code of Conduct. 遵守酒店員工守則,酒店的政策及程序,酒店的行為準(zhǔn)則。 23.?? Demonstrates professional attitude and behavior at all times. 在任何時候表現(xiàn)專業(yè)態(tài)度和形為。 24.?? Maintain personal presentation to hotel standards. 根據(jù)酒店標(biāo)準(zhǔn)保持個人形象。
  • 阿勒泰 | 3年以上 | 學(xué)歷不限 | 提供食宿

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    國際高端酒店/5星級 | 100-499人
    發(fā)布于 07-28
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    Summary職位概述: This position drives revenue for hotel products andpromote its reputation through various online channels. This role works closely with otherteam like Sales / Rooms / Revenue / F&B / Events to identify theirpromotional and revenue objectives. He/she creates and implements the necessarymarketing initiatives with Director of Marketing and Communications in order toreach these objectives。電子商務(wù)經(jīng)理驅(qū)動酒店產(chǎn)品收益并通過各在線渠道加強酒店聲譽。與銷售/房務(wù)/收益/餐飲/宴會銷售等團隊密切合作,制定起宣傳和收益的目標(biāo)。在市場傳訊總監(jiān)的領(lǐng)導(dǎo)下,創(chuàng)建并實施必要的市場推廣策略從而取得酒店更好的收益。 SPECIFIC DUTIES 工作任務(wù) : 1. Maintain a close working relationship and support withthe Marketing Communications team to achieve objectives based on marketinginitiatives. 與市場傳媒部緊密合作關(guān)系及扶持,依照所設(shè)置市場銷售策略基礎(chǔ)上實現(xiàn)目標(biāo)。 2. Execute online marketing initiatives set by theDirector of Marketing Communications for respective departments, majoring inbut not limited to, Sales / Rooms / F&B / Events (VlP events / weddings /social events / general property awareness events). 執(zhí)行市場傳訊總監(jiān)為各部門所設(shè)置的在線市場策略,其中將不限于銷售/房務(wù)/餐飲/宴會銷售 (VIP活動/婚宴/社交活動等)。 3. Oversee and maintain the property brand website, andOTA page, making sure contents are aligned with marketing initiatives and keepupdated. 概述和維護酒店品牌網(wǎng)站及線上預(yù)訂平臺,并確保內(nèi)容的及時更新,且需確保內(nèi)容與市場銷售策略保持一致。 4. Work with corporate offices, create emails guestcommunication emails and social media campaigns, creating cross-promotionalopportunities. 與集團辦公室緊密合作,創(chuàng)建一次性電子郵件,創(chuàng)建集團的客戶溝通電子郵件以及社交媒體推廣。 5. With the guidance of the Director of MarketingCommunications, to effectively track and follow up each online activity of eachdepartment and provide research and analysis 在市場傳訊總監(jiān)的指引下,對各部門的每個在線活動進行有效性的追蹤與跟進并提供研究和分析。 6. Efficiently utilize Hilton online tools. 良好的運用希爾頓集團的在線工具。 7. Work on proposals for respective departments and eventsincluding F&B/Events /VlP events.為各部門和活動進行方案推薦,其中包括但不局限于餐飲宴會銷售/IP活動等, 8. Distribute promotions;to all online channels includingWebsite/EDM /Blogs/Social Media Platforms, etc. 把酒店推廣發(fā)布至在線渠道,其中包括但不局限于網(wǎng)站/EDM/博客/社交媒體平臺等。 9. Any other duties assigned by the Director of MARCOMor CommercialDirector. 市場傳訊總監(jiān)或商務(wù)總監(jiān)分配的其他職責(zé) Carriesout any other reasonable duties and responsibilities as assigned. 執(zhí)行被分配的其他合理職責(zé)。
  • 阿勒泰 | 3年以上 | 學(xué)歷不限 | 提供食宿

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    國際高端酒店/5星級 | 100-499人
    發(fā)布于 07-28
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    The Asst. F&B Manager has the key responsibility of ensuring thatall the Food and Beverage outlets. Conference and Banqueting operations aremanaged as successful independent profit centers, ensuring maximum guestsatisfaction and consistency inline with Hilton International Standards. Thiswill be achieved through the key strategies of planning, controlling,organizing and marketing. 餐飲部副經(jīng)理的主要職責(zé)是確保所有分部門,會議及宴會的運營和成功的獨立的利潤部門,在符合希爾頓集團的標(biāo)準(zhǔn)前提下來達到客人的滿意度并保持一貫性。此目標(biāo)的實現(xiàn)需要通過戰(zhàn)略策劃,控制,組織和營銷等途徑來完成。 1.????????Listens and respondsspontaneously to questions asked by the guests, team members and suppliers.Tries to find a solution. 傾聽和回應(yīng)由客人,團隊成員和供應(yīng)商詢問的問題,試圖找到解決辦法。 2.????????Finds an immediatesolution to precise and simple problems. 找到能夠準(zhǔn)確解決問題的方法。 3.????????Knows how to improviseon an emergency situation. 了解怎樣處理緊急情況。 4.????????Learns lessons fromdifficult experiences to be proactive in ones area of competence. 吸取以往的經(jīng)驗教訓(xùn)來增強對事務(wù)的預(yù)見性能力。 5.????????Peacemaker. Doeseverything to anticipate and respond to guests needs. Arbitrates divergentinterests and guaranty a friendly environment. 和平使者。預(yù)期并回復(fù)客人的需求。在確保友好環(huán)境的前提下合理的處理各項分歧。 6.????????Respects the procedures.Is punctual, has a good appearance, accomplishes tasks with precision. 遵守程序。準(zhǔn)時的,良好的形象,精確的完成任務(wù)。 7.????????Is trustworthy. Monitorsthe quality of owns work, and takes responsibility for it. Does what says willdo. 可信賴的。監(jiān)督自己的工作并勇于承擔(dān)責(zé)任,說到做到。 8.????????Ensures that rules andprocedures are respected. Advises the appropriate person of any situation whichcould result in a lack of quality/security. 確保各項規(guī)章制度良好的遵守并執(zhí)行。為將會導(dǎo)致破壞服務(wù)質(zhì)量或安全問題的行為提出忠告。 9.????????Is open to others. Asksfor advise of others. Is conscious of his role in creating a team image. 尋求他人的忠告。清楚自己的角色是在創(chuàng)建一個集體形象。 10.???? Is a teamplayer. Demonstrates flexibility in adapting to team constraints. 團隊的領(lǐng)導(dǎo)人。 靈活的適應(yīng)團隊的制約因素。 11.???? Respectsothers and their cultures. Encourages consensus building. 尊重他人以及其文化特點。 鼓勵建立共識。 12.???? Is open toideas of others, receptive to those ideas and able to adapt established way ofworking. 聽取并尊重他人的建議來適應(yīng)已確定的工作方法。 13.???? Enthusiasticallyproposes and implements creative solutions in area of responsibility in orderto stay ahead of the game. 踴躍提出并實施創(chuàng)造性的解決辦法,以保持地位。 14.???? Understandingrelevant OH&S legislation & the implications on the operation of thedepartment. 了解 OH&S 的各項規(guī)定,并熟悉其與日常經(jīng)營中的關(guān)系。 15.???? Communicatingto the team their responsibilities within OH&S. 通過與員工交流使其了解 OH&S規(guī)定的責(zé)任及義務(wù)。 16.???? Ensuringthat safe and healthy working practices are implemented at all times. 確保所有安全及衛(wèi)生程序的執(zhí)行。 17.???? Understandsand knows how to anticipate the needs of the guests. Puts his self in positionto get feedbacks from guests. 理解和懂得如何預(yù)計客人的需要。 站在客人的立場上考慮問題。 18.???? Agreeingand implementing actions to make improvements to customer service. 就如何改進對客服務(wù)采取相應(yīng)的措施。 19.???? Positivelydealing with and learning from customer complaints and comments with follow upand feedback to the Food and Beverage Manager. 以積極的態(tài)度處理客人的投訴及建議,并把必要的信息反饋給餐飲部經(jīng)理。 20.???? Making sureall customer requests and queries are responded to promptly and effectivelywhile assisting on the floor during operation hours each day. 在服務(wù)時間內(nèi)以積極的態(tài)度,高效、準(zhǔn)確的定位及滿足客人要求及需要。 21.???? To be ableto uncover the major causes of satisfaction and dissatisfaction, and ensuringthat the information is communicated to actors further up the hierarchy. 能夠發(fā)現(xiàn)導(dǎo)致客人滿意或不滿意的緣由,并及時與管理層溝通確保進一步的跟蹤服務(wù)。 22.???? To ensureall standards for Service Delivery as identified in the Guest SatisfactionManual and the Standard Operating and Procedures Manual are consistentlydelivered throughout the department. 確保在對客服務(wù)指南,標(biāo)準(zhǔn)服務(wù)手冊中的所有標(biāo)準(zhǔn)都能夠在整個部門持續(xù)的貫徹。 23.???? Havingdetailed knowledge of Departmental Standards. 熟悉部門服務(wù)標(biāo)準(zhǔn)。 24.???? Being ableto explain the Standards to the team. 可以清楚的向其他員工解釋服務(wù)標(biāo)準(zhǔn) 25.???? Assessingteam member performance against standards. 能夠按照服務(wù)標(biāo)準(zhǔn)評估其他員工的工作表現(xiàn)。 26.???? MonitoringStandards through regular Standards Review checks. 通過反復(fù)檢查,督導(dǎo)服務(wù)標(biāo)準(zhǔn)的實施工作。 27.???? Developingaction plans to address shortfalls in Standards and identifying shortfallsbefore they affect customer service. 針對工作中的不足制定計劃,以避免影響對客服務(wù)質(zhì)量。 28.???? Implementingand following though improvements identified. 針對于工作中的不足采取必要的行動。 29.????To plan, prioritiesorganize and control the day-to-day operation. 計劃,確定優(yōu)先次序,組織及控制每日餐廳的運營。 30.???? Communicatingeffectively with Front Office and Groups & Tours to maximise in house andgroup business for the Atrium, ensuring direct liaison with Group Leaders uponarrival. 有效的與前臺及團隊領(lǐng)隊協(xié)調(diào),盡可能的增加餐廳生意,與領(lǐng)隊保持直接聯(lián)系。 31.???? Todescribe, assign and delegate duties and authority for the operation of theRestaurant at all times. 分配, 指派,組織授權(quán)餐廳日常的經(jīng)營工作。 32.???? Understandingwhat’s going on in other departments and implications for your own department. 了解酒店其他部門的經(jīng)營活動及其與自己部門的影響。 33.???? Planningahead and ensuring adequate resources are available 預(yù)先準(zhǔn)備并確保各種經(jīng)營設(shè)施設(shè)備的充足。 34.???? Managingthe departmental operation and taking action where necessary to ensure smoothrunning and participating in service duties during service periods, wherenecessary. 有效管理部門運作,為保證服務(wù)及餐廳的正常運營采取必要的措施。 35.???? Toco-ordinate with Engineering and Housekeeping Departments to ensure maintenanceand cleanliness. Ensure follow-up procedures are maintained. 與客房部及工程部通力合作,保證部門設(shè)施的完好及清潔。 36.???? Maintainingin-depth technical knowledge and skills required for the job 確保崗位所需知識的更新。 37.???? Toparticipate in future menu changes with the F&B Manager and the ExecutiveChef taking into consideration new F&B trends, market demands and salesachievements. 協(xié)助餐飲部經(jīng)理及行政總廚根據(jù)餐飲發(fā)展趨勢,適當(dāng)需求及銷售情況進行餐廳菜單的修改。 38.???? To attend& participate in regular F&B, operational & roster meetings. 參加餐飲部例會。 39.???? AssistF&B Manager with the preparation of the Events Brochure and outletpromotions. 協(xié)助餐飲部經(jīng)理,準(zhǔn)備促銷活動宣傳冊。 40.???? Identifying,communicating and action potential sales leads. 共同鑒定和溝通與潛在的銷售線索。 41.???? Creating anenvironment where “everyone sells”. 建立一個每個人都進行促銷的工作環(huán)境。 42.???? Setobjectives for self and the team those are higher than in the past. Improveaction taken in order to create more sales. 為自己和團隊設(shè)定高一層次的目標(biāo)來增加銷售額。 43.???? Using keymonitors and financial targets to evaluate the department’s performance andmake future plans. 在餐廳運營表現(xiàn)及財務(wù)目標(biāo)的基礎(chǔ)上,對餐廳的工作表現(xiàn)進行評估,制定未來發(fā)展計劃。 44.???? To completeregular financial and operating reports, as required or requested by the Food& Beverage Manager. 完成餐飲部經(jīng)理要求的財務(wù)報表及各種日常財務(wù)報表。 45.???? Forecastingpotential revenues and costs. 能夠作出收入及成本預(yù)算。 46.???? Followingcompany control procedures. 遵守酒店的各項財務(wù)制度。 47.???? Controllingcosts without compromising standards. 堅決執(zhí)行各種成本制度。 48.???? Analyzingand explaining any financial variance against plan. 為團隊成員解釋分析財務(wù)計劃中的異常情況。 49.???? Set up andmaintain the Leave plans for the Department. 制定部門休假計劃。 50.???? Understandingthe aims of the hotel and the department’s role in achieving it. 理解酒店的目標(biāo),清楚部門在完成目標(biāo)過程中所扮演的角色。 51.???? Communicatingto the team the key information concerning the strategy of the company. 與團隊溝通關(guān)于酒店的主要發(fā)展策略。 52.???? Keeping theteam up-to-date about departmental, hotel and company activities throughregular communication meetings & memos. This includes special events andpromotions in the restaurant. 隨時更新團隊成員與酒店其他部門的交流,了解酒店其他部門的活動,包括特殊活動,餐廳促銷等等。 53.???? Understandingthe quantity and quality of people needed to operate the department. 了解部門正常運轉(zhuǎn)所需要的人員及人員素質(zhì)。 54.???? Carryingout selection interviews and making effective recruitment decisions. 負責(zé)面試并進行高效的招聘工作。 55.???? Ensuringthe new recruits have all relevant information before commencing employment. 保證應(yīng)聘人員在入職前得到一切相關(guān)信息。 56.???? EnsuringStandards Training and assessments are carried out. 確定標(biāo)準(zhǔn)培訓(xùn)及評估的實施。 57.???? Regularlyreviewing individual & team performance against objectives & providingfeedback. 根據(jù)部門目標(biāo)及反饋,經(jīng)常性的對員工及團隊的表現(xiàn)加以評估。 58.???? Developingand implementing department training plans to meet business needs. 為了滿足商業(yè)需要,制定并實施部門培訓(xùn)計劃。 59.???? Reviewingand evaluating all training activities. 回顧并評估所有培訓(xùn)活動。 60.???? Assigningprojects and missions to facilitate the development of him self and his team. 合理的指派工作以此來發(fā)展自己和團隊。 61.????Adhere to the hotel’s security and emergencypolicies and procedures. 堅持酒店安全制度、緊急情況處理規(guī)定和程序。 62.???? To ensure that all team members have acomplete understanding of and adhere to the Hotel’s Team member Rules and Regulations.確保員工充分的理解并遵守員工手冊內(nèi)容。 63.????Communicatewith related restaurant chef in-charge and work out the marketing promotionplan. Organize the marketing meeting and clearly present own ideas andplan about the promtions and market situation. 和相關(guān)餐廳廚師長商討市場營銷計劃。組織市場營銷會議并清晰表達自己對推廣活動和市場動態(tài)的看法和計劃。 64.???? The management reserves the right to change / extend this jobdescription if necessary at any point of time during her / his employment. 如有必要,該部門有權(quán)更改或補充該職位描述。
  • 阿勒泰 | 3年以上 | 學(xué)歷不限 | 提供食宿

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    國際高端酒店/5星級 | 100-499人
    發(fā)布于 07-28
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    1.???????? Completes the registration process by inputting and retrieving information from a computer system , confirming pertinent information including number of guests and room rate . Makes appropriate selection of rooms based on guest needs . Codes electronic keys . Non –verbally confirms the room number and rate . Promotes and administers Hilton Marketing programs such as Hilton Honors , for arriving guests . Ensures guests knows location of room , containing room keys , tokens of our appreciation ,gifts , etc ,to guest . 根據(jù)預(yù)訂優(yōu)質(zhì)快速的為客人辦理入住手續(xù),確認相關(guān)信息,如:房價,人數(shù)等,依客人喜好予以排房。向客人介紹酒店各種宣傳促銷活動及推銷希爾頓榮譽客會給非會員,吸引新會員的加入。指引去房間的方向并解釋房卡的使用方法,向客人分發(fā)禮物等。 2.???????? Ensures rooms and services are correctly accounted for within guest statement Properly accounts for service provided by the hotel. Assists guests with check out payments or charges . Accepts and records vouchers, credit, traveler’s checks and other forms of payment , converts foreign currency at current posted rates . 確保入住期間的各項需求能有效滿足,幫助客人辦理外幣兌換及結(jié)帳手續(xù)。接收現(xiàn)金,信用卡,旅行支票,公司或第三方付費等付款方式。 3.???????? Greets customers immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice , listens to understands requests , responds with appropriate action and provide accurate information such on outlet hours , special VIP programs , events , etc . 熱情友好的問候客人,對客人的合理需求予以積極恰當(dāng)?shù)幕貞?yīng)。準(zhǔn)確提供各種信息如:酒店營業(yè)場所的營業(yè)時間及VIP促銷計劃等。 4.???????? Receives special requests from guests , and responds appropriately or forwards requests to appropriate team members for decisions and actions. 對自己權(quán)限范圍內(nèi)不能予以解決的問題和需求,及時反饋給相應(yīng)部門和人員予以解決。 5.???????? Promptly answers the telephone and email inquires . inputs messages into the computer and advises other team members of special guest needs . retrieves messages and communicates the content to the guest . Retrieves mail , packages and facsimiles or other special items for customers as requested . 禮貌的接聽所有來電,及時恰當(dāng)?shù)奶幚砀鞣N郵件、傳真和包裹,對于客人的特殊要求予以交接班。 6.???????? Fields guest complaints , conducting thorough research to develop the most effective solutions and negotiate results . Listens and extends assistance in order to resolve problems such as price conflicts , insufficient heating or air conditioning , etc . Remains calm and alert especially during emergency situations and heavy hotel activity . Plans and implements detailed steps by using experienced judgment and discretion . 成著冷靜的應(yīng)對和處理各類客人投訴,如:客人對價格不滿,空調(diào)或供暖系統(tǒng)的不足等。 7.???????? Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest. 積極的工作,友好的為客人提供服務(wù)。 8.???????? Actively takes part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities. 積極參加所需的各種培訓(xùn),提高工作能力。 9.???????? Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 致力于酒店工作,為酒店發(fā)展提供創(chuàng)造性的建議,為顧客和整個團隊提供高品質(zhì)服務(wù)。 10.???? Takes an active role in the Executive Floor team, ensuring effective communication and working as a team in order to reach goals and targets. 在團隊中起到積極作用,有效的溝通,確保達到目標(biāo)。 11.???? Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 為顧客提供熱情周到的服務(wù),有賓至如歸感。 12.???? Checking-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, HHonours and Frequent Flyer Number enquired about, and method of payment secured. 依照預(yù)訂為客人辦理入住,核對預(yù)訂信息,希爾頓榮譽客會號及航空公司會員號,確保入住登記表的完整性及付款方式安全有效。 13.???? Ensuring that guests are escorted to their room and the hotel facilities and room features are explained, and that luggage is delivered in a prompt manner. 將客人送至客房,介紹客房布局,確保行李及時送達。 14.???? Handles complaints promptly and efficiently, taking the necessary action, and informing the Guest Service Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution. 采取必要行動,及時有效的處理顧客的不滿,適當(dāng)?shù)臅r候告知賓客服務(wù)經(jīng)理。回訪客人,確保客人對解決方法滿意。 15.???? Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation. 維護顧客檔案和信息,確保預(yù)訂的有效性和準(zhǔn)確性。 16.???? Ensures that VIP guests are treated personally and recognized as an individual. 確保VIP客人個性化服務(wù)待遇。 17.???? Assists the Guest Service Manager by blocking rooms according the guests preferences. 協(xié)助賓客服務(wù)經(jīng)理按客人喜好分配房間。 18.???? Prints Welcome letters and for 1st time stay HHonours guests, arranges welcome cards and ensure that they are placed in guest rooms or handed over at the time of arrival. 打印希爾頓榮譽客會會員卡,并確保歡迎卡及時置于會員入住的房間。 19.???? Coordinates with Amenity Butlers to arrange in-room amenity set-ups according to VIP level and for special occasions – ie. Birthday’s and Honeymoon’s. 為VIP客人或特殊場合安排活動,例如:過生日和度蜜月的賓客。 20.???? Facilitate the operation of the VIP gift amenity menu, by offering it to guests, and ensuring that VIP’s receive their chosen amenity item. 提供VIP賓客禮遇的單頁,確保賓客享用到所有禮遇。 21.???? Liaises with Sales, Reservations and the Business Development team to handle corporate guests. 協(xié)助銷售、預(yù)定和業(yè)務(wù)發(fā)展團隊共同為公司客人提供服務(wù)。 22.???? Promotes and drives enrollment for Hilton HHonours and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonours members receive personal and professional service that recognizes them as important guests and that their benefits are received. 引入榮譽客會會員,確保會員應(yīng)得利益,為會員提供優(yōu)質(zhì)專業(yè)的服務(wù)。 23.???? Provides extra services for VIP guests including offering refreshments, cold towels and other courtesies upon arrival. 為VIP賓客提供額外的服務(wù),包括點心,飲料,毛巾等。 24.???? Carries out ticket reconfirmation, tour bookings and makes guest reservations when required. 如有需求,協(xié)助客人完成機票確認和旅行預(yù)訂等。 25.???? Ensures a prompt and efficient departure, by settling guests accounts as per billing and reservation instructions and ensuring that all guests folios are correct. 確保所有帳單消費的正確性,為客人提供高效快捷的結(jié)帳服務(wù)。 26.???? Inputs information in to OnQ system regarding guests, ensuring accuracy and that all details are completed and that the information can be clearly understood by other team members. 將準(zhǔn)確的信息錄入酒店管理系統(tǒng),以便大家分享。 27.???? Applies Hilton Brand Standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. 遵循希爾頓品牌標(biāo)準(zhǔn)。 28.???? Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International and other Hilton properties in China. 掌握希爾頓酒店集團及希爾頓在中國其他項目的基本概況。 29.???? Is up to date with information on facilities, attractions, places of interest, sights and activities in and around hotel.. 了解酒店周邊地區(qū)的最新信息,名勝,風(fēng)景地等,為顧客提供方便。 30.???? Ensures that the overall appearance of the Executive lounge is neat and tidy at all times. 確保行政酒廊的整潔。 31.???? Effectively communicates, coordinates and cooperates with Housekeeping, F&B, Engineering and .IT 與餐飲部,客房部,工程部,IT等進行有效的溝通。 32.???? Reports problems with hotel systems, hardware or facilities to the appropriate party and follows up to ensure that corrective action has been taken. 對酒店設(shè)施設(shè)備的非正常運轉(zhuǎn)予以及時報告,并跟進直至問題解決。 33.???? Prepares the Executive Lounge for F&B service, monitoring service and preparation areas to ensure cleanliness and presentation standards. 為行政酒廊提供餐飲服務(wù),監(jiān)督管理使行政酒廊隨時都處于最佳狀態(tài)。 34.???? Ensures that the Excutive Floor Manager is kept aware and up to date of operational issues. 匯報最新的工作進展,確保行政樓層經(jīng)理對部門營運狀況的了解。 35.???? Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Attends daily briefings, shift handovers, meetings and reads the log book on a daily basis. 確保信息的有效傳遞,尚未完成的事情逐一移交至有關(guān)人員,讓賓客滿意。參加日常例 會及其他會議。 36.???? Ensures that the day-to-day functions of the Executive Lounge are completed. Including but not limited to checklist, trace reports, credit limit checks, and online back-up. 確保完成行政酒廊每日的任務(wù),其中包括但不僅限于工作的監(jiān)督,房間分配,報告,信用額度核對,電腦數(shù)據(jù)備份及主帳的核對等。 37.???? Monitors inventory of the Executive Lounge’s stock to ensure that all items provided to guests are returned and are accounted for. 對所有行政樓層客用物品予以管理,確保狀態(tài)完好,租借的各種物品得以及時返還。 38.???? Checks Registration cards, meeting and function information, billing instructions, and reservation backup to ensure that all information received is actioned accordingly. 核對入住登記表,會議及活動信息,預(yù)訂備份等。? 39.???? Complies with Health & Safety, Emergency Management, disaster Manual, and Fire procedures and regulations. Takes part in the fire team when and where directed. 按照健康安全,危機管理部門,災(zāi)難處理方法,救火程序執(zhí)行。必要的時候加入救火。? 40.???? Adheres strictly to standard cash handling procedures, ensuring to balance float and drop the required amount. Manages cash, credit card, city ledger, voucher and all other forms of payment correctly. 嚴(yán)格遵守現(xiàn)金收付手續(xù),收取現(xiàn)金,信用卡,轉(zhuǎn)帳,代金券等。 41.???? Adheres to the company credit policy at all times when handling cash, credit card transactions, city ledger, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests. 收取現(xiàn)金,信用卡,代金券,公司或第三方付費等服務(wù)時要嚴(yán)格遵守酒店規(guī)定。 42.???? Provides safety deposit boxes to guests, ensuring that guests valuables are safe and secure at all times. 為客人提供保險箱,保證他們的財物安全。 43.???? Follows up on outstanding accounts to ensure no loss of revenue and secures method of payment for upcoming reservations. 跟進擔(dān)保預(yù)訂及付款方式,確保酒店收入。 44.???? Maintains the efficiency of departure by checking all guests folios to ensure accuracy of charges. 確保所有帳單消費的精準(zhǔn)性,為客人提供高效快捷的結(jié)帳服務(wù)。 45.???? Upsells rooms to higher room and rate categories, ensuring the maximum revenue generation from each guest. 促銷高價房,確保利潤最大化。 46.???? Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money and adhering to Hilton Brand Standards. 抓住商機,用合理的方式提高酒店收入,確??腿宋镉兴怠?47.???? Attempt to communicate with guest in guest’s native language , if applicable . 如有可能用客人的母語與其交流。 48.???? Remains calm alert , especially during emergency and heavy hotel activity , and resolve complications such as location changes or credit issues . 沉著冷靜應(yīng)對各種突發(fā)問題,如換房,信用額度等。 49.???? Adhere to the hotel’s security and emergency policies and procedures. 堅持酒店安全制度、緊急情況處理規(guī)定和程序。 50.???? To ensure that all team members have a complete understanding of and adhere to the Hotel’s Team member Rules and Regulations. 確保員工充分的理解并遵守員工手冊內(nèi)容。 51.???? The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要,該部門有權(quán)更改或補充該職位描述。 52.???? Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的職責(zé)和被指派的職責(zé)。
  • 烏魯木齊 | 8年以上 | 學(xué)歷不限

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    其他 | 100-499人
    發(fā)布于 07-28
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    崗位職責(zé): 1.主導(dǎo)海鮮姿造產(chǎn)品線的研發(fā)與升級,融合本土食材與高端海鮮,建立差異化菜單體系; 2.嚴(yán)格把控食材溯源、活體養(yǎng)護、冷鮮保存技術(shù),確保食品安全與鮮度標(biāo)準(zhǔn)符合集團“數(shù)字化餐飲”要求; 3.參與設(shè)計擺盤藝術(shù)方案,制定標(biāo)準(zhǔn)化操作手冊,定期培訓(xùn)團隊實現(xiàn)視覺與味覺的雙重體驗升級。 4.搭建海鮮姿造專屬的“前廳后廚”協(xié)同流程,優(yōu)化出餐動線及活鮮展示服務(wù)標(biāo)準(zhǔn),提升客戶沉浸式體驗感; 5.組建并培訓(xùn)海鮮姿造專項團隊(含廚師、服務(wù)師、活鮮養(yǎng)護員),建立“技術(shù)+服務(wù)”雙通道晉升機制; 6.孵化海鮮姿造子品牌,制定單店盈利模型及區(qū)域復(fù)制策略,支持集團全國化布局。 任職要求: 1.8年以上高端海鮮/日料/藝術(shù)餐飲管理經(jīng)驗,有成功打造區(qū)域爆款海鮮姿造案例; 2.熟悉供應(yīng)鏈全鏈路成本結(jié)構(gòu),具備海鮮品類損耗管控實戰(zhàn)方法論; 3.需要具備創(chuàng)業(yè)型思維,能從0-1搭建團隊、設(shè)計商業(yè)模式,適應(yīng)快速試錯迭代的創(chuàng)業(yè)環(huán)境; 您可將個人簡歷和求職意向發(fā)送至hht@dfwsgroup.com,如有合適職位,我們會第一時間與您聯(lián)系~
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    阿勒泰 | 3年以上 | 學(xué)歷不限 | 提供食宿

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    國際高端酒店/5星級 | 100-499人
    發(fā)布于 07-28
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    To implement HR policy and HR systems framework asdirected by superior whilst maintaining good team member relations. 以酒店人力資源政策及人力資源系統(tǒng)構(gòu)架為指導(dǎo),協(xié)助完成各項事務(wù)的同時處理好與酒店員工的關(guān)系。 1.????????Reportingto the Human Resources Manager, responsible for Talent Acquisition. 在人力資源經(jīng)理的管理下工作,負責(zé)酒店人力資源招聘事宜。 2.????????Interviewwith level 1—6 team members. 面試1--6級員工。 3.????????Liaisonwith recruitment agencies, job marketing and hotel schools. 與招聘中介,人才市場和酒店管理學(xué)校保持良好的聯(lián)系。 4.????????Managethe on-line recruitment through the Hotel Web Site. 通過酒店網(wǎng)站管理在線求職信息。 5.????????Participatesite inspections for schools, colleges, and universities. 參與對職業(yè)技術(shù)學(xué)校,學(xué)院,高等院校的考察。 6.????????Correctand timely placement of internal and external advertisements. 及時更正和發(fā)布內(nèi)部和外部的廣告信息。 7.????????Adherenceto pre, during and post employment checklists. 保管面試前,面試中以及面試后的雇員名單。 8.????????Assiststo hunt qualified candidates or provides relevant information viarecommendations internally or externally. 通過內(nèi)部或外部的資源提供或?qū)で蠛蜻x人的信息。 9.????????Ensurestimely preparation and arrangement for interview, selection, and recruitment. 保證面試,挑選和招聘的準(zhǔn)備工作和安排的及時性。 10.????Providesrelevant information of the competing hotels. 提供競爭酒店的相關(guān)信息。 11.????Maintainseffective internal communication with team members. 保持和內(nèi)部員工的暢通溝通。 12.????Providenecessary information and explanations to team member in the time correctly and accurately as required. 為員工的詢問提供準(zhǔn)確而正確的回答及解釋。 13.????Avoidsnegative comments on hotel policies and procedures, financial and businessperformance, promotions, and activities. 避免消極評判飯店的規(guī)章制度,生意情況,提升,業(yè)績表現(xiàn)等事情。 14.????Engagesin competitor surveys at request of HRM. 根據(jù)人力資源部經(jīng)理的要求,配合競爭對手關(guān)于薪金的調(diào)查。 15.????Coordinateswith other departments as necessary. 與其他部門保持良好的合作關(guān)系。 16.????Updatesmanning headcount and compiles the monthly manning report. 更新月度人數(shù)報告,流動率報告等相關(guān)的人力資源報告。 17.????Supervisesand checks all HR team to update the personnel data into the computer system. 監(jiān)督并保證所有人員信息的更新并輸入電腦。 18.????Adhere to the hotel’s security and emergencypolicies and procedures. 堅持酒店安全制度、緊急情況處理規(guī)定和程序。 19.???? To ensure that allteam members have a complete understanding of and adhere to the Hotel’s Team memberRules and Regulations. 確保員工充分的理解并遵守員工手冊內(nèi)容。
  • 阿勒泰 | 3年以上 | 本科 | 提供食宿

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    國際高端酒店/5星級 | 2000人以上
    發(fā)布于 07-28
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    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of?travellers?who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.? If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.?? ? The Commercial Director is responsible for the overall strategic management of the hotel by establishing effective working relationships with senior team members, in particular the General Manager, Director of Operations, Director of Finance and Director of Human Resources. This role provides support and advice to the General Manager in strategic planning and overall business goals relating to business development issues of the brand and the hotel, protecting and guarding corporate standards, brand integrity and hotel image.? ? What will I be doing??? As the Commercial Director, you will be responsible for performing the following tasks to the highest standards:? ? Assist the General Manager to complete all work related to revenue and marketing of the hotel, completing work assigned by the General Manager.? ? Responsible for the management of Sales, Banquet Sales, Revenue Management, Reservations, and Marketing Communications.? ? Lead the hotel business team to achieve relevant key indicators, including but not limited to managing the hotel's continued profitability, ensuring the hotel's revenue and profit, and guest satisfaction to meet or exceed the standard requirements.? ? Develop the hotel's annual / quarterly / monthly budget forecast and work plans, implementing them effectively.? ? Participate in developing and implementing hotel and departmental policies and regulations.? ? Develop marketing strategies and promotion plans to adjust to the market situation in real time.? ? Supervise and drive the progress and implementation of marketing plans.? ? Set clear objectives for business development, implement personal skill development, performance review trainings and other trainings.? ? Monitor and evaluate current initiated marketing activities and market dynamics.? ? Manage the internal operation of the department to ensure that the fixed assets and operational items of the department are well maintained.? ? Conduct regular market research and obtain information about competitors.? ? Set pricing strategies and sales targets for the hotel.? ? Manage special projects and other related businesses.? ? Ensure efficient use of departmental resources.? ? Manage human resources within the department, including selection of recruiters, training of department staff, team building, employee performance evaluation, etc.? ? Ensure that department staff are clear about the responsibilities assigned to them.? ? Take immediate corrective action when the interests of the department or hotel are jeopardized.? ? Manage customer relations and services, including customer needs, product and service knowledge, sales effectiveness, communication skills and customer feedback.? ? Manage departmental expenses and budgets.? ? Prepare a forecast of the department's monthly expenses and submit it to the hotel on the scheduled date.? ? Control departmental costs in accordance with hotel policies to avoid waste.? ? Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards.? ? Ensure the filing of departmental documents and related information.? ? Maintain communication with all operating departments within the group to maximize sales opportunities.? ? Promote hotels in relevant industries at home and abroad.? ? Actively participate in sales activities initiated by Hilton.? ? Organize promotional trips for target markets.? ? Maintain good relationship and communication with target markets at home and abroad.? ? Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards.? ? Respond to demands, adjust, and perform any reasonable tasks and additional responsibilities as directed by the hotel, industry and company.? ? Adhere to hotel safety policies, emergency rules and procedures.? ? Ensure employees fully understand and follow the contents of the employee handbook.? ? The department reserves the right to change or supplement the job description if necessary.? ? Perform any other reasonable duties assigned.? Qualifications - External What are we looking for?? A Commercial Director serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude,?behaviours, skills, and values that follow:? ? Hospitality: Volunteer to provide unparalleled hospitality.? ? Integrity: Do what you should do all the time.? ? Leadership: Strive to be a leader in both your industry and your community.? ? Teamwork: Actively promote teamwork spirit in all work.? ? Ownership: take responsibility for your actions and make decisions.? ? Now: Operate with urgency and discipline.? ? Bachelor’s degree.? ? At least 5 years of relevant management experience in international hotel chains.? ? Good English and Chinese reading and writing skills.? ? Able to formulate and implement operating budgets and business plans.? ? Able to effectively market and position the brand at desired levels.? ? Able to manage the Sales department.? ? Able to assist the General Manager and Management in achieving the hotel's overall business objectives.? ? Knowledgeable of political, economic and social issues, and market trends.? ? Good communication, organizational and presentation skills.? ? Able to lead, guide and develop employees.? ? Knowledgeable of and able to deal with crisis.? ? What will it be like to work for Hilton?? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure?travellers?the finest in accommodations, service, amenities and value.?Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
  • 阿勒泰 | 3年以上 | 本科 | 提供食宿

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    國際高端酒店/5星級 | 2000人以上
    發(fā)布于 07-28
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    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of?travellers?who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.?? If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.?? ? the Director of Finance is an integral part of the 4D structure within the hotel, providing support and technical expertise to other members of the team. This role is responsible for all accounting and financial requirements for the hotel in an environment of tight control. He / she will provide financial support, advice and expertise to the General Manager and hotel team, with the aim of maximizing value, developing the quality of the Finance function within the hotel.??? ? What will I be doing?? As the Director of Finance, you will be responsible for performing the following tasks to the highest standards:? ? Financial Accounting & Control: Best practice financial accounting processes in a robust control environment? ? Overall management of the accounting records and financial reports of the hotel ensuring compliance with company, owner, statutory and fiscal requirements and timetables.? ? Where applicable the above must include the accounts for Hilton International’s branch or subsidiary.? ? Ensure that the balance sheet is a fair reflection of the assets and liabilities of the hotel. The balance sheet must be regularly reviewed, and reconciliations performed of all accounts.? ? Ensure compliance with the Management agreement with Hilton International, and any Owner / Lease agreement.? ? Maintain a focused system of internal controls, which will provide an effective and efficient control over the hotel assets, liabilities, revenue and costs, ensuring compliance with company policy.? ? Maintain control over the hotel’s assets, liabilities, income and expenditure on behalf of both the Operator and Owner and provide management, leadership and accountability for the financial performance of the hotel.? ? Ensure legal and tax compliance and that adequate insurance cover is maintained managing the pension scheme, where applicable, ensuring that adequate accounting, actuarial and legal controls are in place.? ? Ensure valid permits and licenses have been obtained for such matters as importation, currency transfers and hotel operations (bars, clubs, casinos etc.).?? ? Take responsibility for the safekeeping and updating of all leases and contracts, which may affect the financial status of the hotel.? ? Liaise and co-operate with both Internal and External Audit, ensuring that an effective?programme?of in-hotel audit is in place and that corrective action is promptly taken where required.?? ? Give particular emphasis to ensuring that all revenue is captured, making use of a monthly control checklist and conduct interim self-audits as required.? ? Develop best practice financial accounting and control procedures, with continuous review and development with the aim of maximizing both impact and efficiency.? ? Management Reporting:?Focused, innovative and balanced reporting that stimulates management action? ? Develop high quality management information and performance measurement that is timely and accurate. Reporting should be thought provoking and action oriented.? ? Implement reporting that incorporates benchmarking, identification and measurement of key performance indicators, and use of the balanced scorecard. Reporting should not only look to historical performance within the hotel, but also outward and forward.? ? Ensure corporate reporting is timely and accurate, internally consistent and that, inter alia, Datalink report, Pro-plant system, management reports, trends of operation reports, incremental conversion reports, profit and loss statements, balance sheets and cash flow reports reconcile to the trial balance.? Maintain proof of such reconciliations which are conducted each month.? ? Business Support:?Provision of the highest standards of financial and commercial support to the Business???????? ? Support and advice on financial and commercial matters to the General Manager and to the hotel team, including the interpretation of financial data.? ? Review management information for the hotel and make proposals for the General Manager for value added initiatives. Where appropriate, play the “Devil’s Advocate” to challenge practices and proposals.? ? Provide financial and commercial skills to support business development initiatives, major pricing decisions and other commercial decision-making.? Information Technology & Systems: Optimize the use of I.T. within the finance department to improve efficiency and information? ? With Project Managers, support the implementation of financial systems in the hotel.? ? With the ISM ensure proper use and maintenance of financial systems, including adequate security and back up procedures.? ? Act as the guardian of the integrity of data flowing into the accounting system, ensuring that the control process is sound in systems that interface directly or indirectly with the accounting system.??? ? Work with colleagues to ensure that errors are corrected at source and processes amended as required to eliminate rather than correct errors.? ? Continually develop the usage of financial systems?in order to?ensure highest levels of management reporting, processing and staffing efficiency and thereby return on investment.? ? Investment Optimizing returns on capital investment? ? Utilize project evaluation techniques to assist in directing investment to those projects which optimize returns both for the individual project and the?enterprise as a whole.? ? Prepare annual capital plan and direct implementation of this plan, ensuring funding and necessary buying (e.g. Owners) are in place so that the note can be kept at the highest possible standard.? ? Prepare and review the AFE, ensuring financial accuracy and sound commercial and business judgment is applied to the process, and that authorization is obtained prior to commitment of the hotel to expenditure.? ? Perform post investment audit on major capital investments, communicating results of post investment reviews within the Management team and ensures actions are taken to learn from such results and maximize returns.? ? Ensure compliance with HI capital policy, maintaining proper control and recording of project spends.? ? Where applicable, prepare review and be involved in the production of financials for new developments and acquisitions.? ? Looking Ahead: Operating against meaningful strategic plans and budgets with accurate forecasting? ? Take a support role to the General Manager in hotel strategic planning, with particular emphasis on Master-Planning and “thinking outside the box” to identify value opportunities.? ? Manage the formulation, review and approval process for budgeting within the hotel.? ? Ensure a regular cycle of forecasting takes place within the hotel with content and detail appropriate to the needs of the operation.? ? Provides alerts to Senior Management and to Area Office via regular forecasts, outlook reports or via ad-hoc reporting concerning positive or negative trends in the business.??? ? Work with colleagues and the General Manager to ensure consistency and accuracy of communication regarding future trends in the business.? Avoid surprises.? ? Investment in People: Ensuring the best person in each job, in an environment of continuous development? ? Recruit and retain the best people for the job, especially at Assistant Controller level, making use of succession planning to develop and replace individuals effectively.?? ? Establish and maintain good employee relations within the Finance department.?? ? Aim to maximize efficiency in the accounting department and optimum staffing levels.? ? Recognize that a highly organized Accounts office is often a sign of an efficient department.? ? Develop the effectiveness of the hotel finance function through the ongoing training and development of the team.?? ? Lead and motivate the team to high levels of performance.? ? Ensure that you manage to specific measurable objectives, giving regular feedback including appraisals.? ? Both the Director of Finance and Assistant Financial Controller should have a personal development plan.? ? Provide training to enhance the financial skills of the Management Team as a whole, utilizing tools such as Hilton University and Hilton LEXUE.?? ? Cash & Working Capital: Optimize cash position in an environment of tight control? ? Minimize the level of working capital, with particular emphasis on the management of debtors, stocks and sundry receivables.?? ? Maximize interest earnings and minimize interest expense.? ? Maintain accurate cash flow forecasts for at least one year ahead, and ensure adequate notice is given to Hilton, and to Owners, of any future cash requirements.? ? Ensure full reconciliation of all bank accounts on a weekly basis, maintaining the highest standards of control over all cash and bank balances?at all times.? ? The role of the Director of Finance is to establish robust credit control and credit management policies with the General Manager and the Commercial Director within the guidelines set out by Group?Policy and following best practice principles – once established, the Director of Business Development applies such policies and controls.? ? It is the responsibility of the Director of Finance to ensure that controls over accounts receivable are being applied correctly and to take action to rectify any problems identified if they are not.? ? The Director of Finance must review all accounts receivables with the Commercial Director?on a monthly basis?and ensure that there are no recoverability issues.? ? It is the responsibility of the Director of Finance to maintain an appropriate reserve for bad or doubtful debts.? Cost Management: Support the operation to optimize efficiency of the cost base? ? Understand and measure cost drivers for the hotel, utilizing innovative analysis to stimulate thought and management action.? ? Ensure that adequate purchasing procedures are in operation so that purchases of goods and services are made in the most cost-effective manner.? ? Benchmark costs against other hotels, identifying cost reduction opportunities and managing financial risks of the business.? ? Set an example to the hotel by operating an efficient and cost-effective Finance department.? ? Additional Notes? ? The Director of Finance has a direct responsibility to the General Manager of the hotel combined with a responsibility to the Regional Finance Director for the maintenance of professional standards.? ? In the rare event that this dual responsibility gives rise to a conflict, the matter must be referred to the Regional Ops VP and the Regional Finance Director for guidance.? ? The appointment dismissal and transfer of the Director of Finance is made by the Regional Finance Director / Area VP Finance in consultation with the hotel General Manager.?? ? No changes to the remuneration package of any Director of Finance (or Assistant Controller) may be made without the written approval of the Regional Finance Director / Area VP Finance.?? ? The Director of Finance has unlimited rights of access to all financial figures and facts of the operation.? ? The Director of Finance exercising reasonable tact may visit any department to ask questions and make any study in fulfilment of his / her duties.? ? The General Manager must consult the Regional Finance Director / Area VP Finance over the completion of any appraisal or Personal Development Review for the Director of Finance.?? ? Any bonus scheme for the Director of Finance must be agreed with the Regional Finance Director / Area VP Finance in advance. Qualifications - External What are we looking for?? To successfully fill this role, you should maintain the attitude,?behaviours, skills, and values that follow:? ? University qualification and above.? ? Finance / Accounting major and certified, e.g. ACCA/ CPA.? ? 5 year in hotel accounting with at least 2 years in similar position with an international hotel.? ? Fluent in oral and written English to meet business needs.? ? Possess system skills in?OnQ, Check SCM, SUN, OPERA /?OnQ?PMS, MICROS, HRLINK,?? ? Proficient in Microsoft Windows, Word, Excel and PowerPoint.? ? What will it be like to work for Hilton?? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure?travellers?the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
  • 烏魯木齊 | 5年以上 | 大專

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    • 提供交通費
    • 公司產(chǎn)品福利
    • 崗前培訓(xùn)
    • 帶薪年假
    專業(yè)線廠家 | 100-499人
    發(fā)布于 07-26
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    【職責(zé)內(nèi)容】 職位名稱:業(yè)務(wù)總監(jiān)/渠道拓展總監(jiān) 是否出差:不定時出差 工作內(nèi)容: 1、負責(zé)拓展、維護所轄區(qū)域內(nèi)的市場銷售,負責(zé)開發(fā)加盟商,貫徹與執(zhí)行公司銷售政策。 2、配合市場部門的品牌宣傳、廣告策劃以及市場銷售計劃,負責(zé)組織執(zhí)行所轄區(qū)域內(nèi)的產(chǎn)品推廣、促銷活動,并及時匯總市場活動信息。 3、熟悉所轄區(qū)域市場情況,迅速掌握市場行情動態(tài),協(xié)助市場策劃部完成公司調(diào)研工作。 4、負責(zé)維護區(qū)域內(nèi)客戶關(guān)系,積極開發(fā)加盟商,并與之建立緊密合作關(guān)系。 職位要求: 1、有5年以上美業(yè)市場開拓及客戶銷售工作經(jīng)驗,熟悉全國范圍內(nèi)某區(qū)域的市場情況,具有獨立開拓市場能力。具備優(yōu)秀談判技巧和交際溝通能力。 2、高度責(zé)任心和敬業(yè)精神,能承受較大工作壓力。 工作時間:彈性工作制 職位標(biāo)簽 分紅,年終獎,旅游,節(jié)假日福利,社保,帶薪年假,提供交通費,公司產(chǎn)品福利,崗前培訓(xùn),業(yè)務(wù)總監(jiān)/渠道拓展總監(jiān)
  • 烏魯木齊 | 3年以上 | 本科

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    代理商/貿(mào)易/批發(fā) | 企業(yè)規(guī)模
    發(fā)布于 07-27
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    【職責(zé)內(nèi)容】 工作內(nèi)容 1、負責(zé)制定并執(zhí)行區(qū)域營銷策略,推動品牌在當(dāng)?shù)厥袌龅耐卣?2、開展品牌招商活動,建立并維護與客戶的合作關(guān)系 3、負責(zé)客戶和渠道的開發(fā)與運營,提升市場份額 任職要求: 1、熱愛行業(yè),形象氣質(zhì)佳 2、具備豐富的銷售及市場開發(fā)經(jīng)驗,能夠獨立開拓新市場 3、擁有教育培訓(xùn)產(chǎn)品推廣背景,能夠有效結(jié)合產(chǎn)品特性與市場需求 4、具備優(yōu)秀的團隊管理能力,能夠帶領(lǐng)團隊達成銷售目標(biāo)
  • 阿勒泰 | 10年以上 | 本科

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    國際高端酒店/5星級 | 2000人以上
    發(fā)布于 07-28
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    【職位描述】 A Director of Human Resources will manage Human Resource related activities including succession planning, talent management, recruitment, learning and development and training, performance management, compensation and benefits, and employee relations initiatives. What will I be doing? As a Director of Human Resources, you will be responsible for the effective management and performance of all Human Resources related activities. This includes talent management, succession planning, learning and development and training, performance management, compensation and benefits, employee relations, and health and safety initiatives. Specifically, a Director of Human Resources will perform the following tasks to the highest standards: -Plan and forecast the short and long-term talent requirements for the hotel to support its business plans -Maintain a best practice recruitment approach, including the Company's vacancy management system, to attract the best applicants -Build a strong career and succession planning system to retain and develop talent -Implement training and development strategies to continuously improve performance and customer service -Oversee the hotel's human resources database and payroll system -Provide a framework for counseling, coaching, and welfare services -Manage the Opinion Survey and the calendar of Team Member social events -Manage and resolve, promptly and completely, all employee relations issues -Maintain an awareness of competitor human resources activities and best practices #LI-VG2 【任職要求】 What are we looking for? A Director of Human Resources serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: -Tertiary qualifications, or other collegiate-level degree, in Human Resources or related field, required -Previous human resources management experience in the hotel, leisure, and/or retail sector -Excellent leadership skills and exceptional communication skills -Strong commercial/business acumen -A passion for leadership and the vision to create a winning team What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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