To provide supervision, drive and motivate Sales & Marketing Team including reservations to achieve results.
督導(dǎo)及激勵(lì)包括預(yù)定部在內(nèi)的部門所有員工為完成酒店經(jīng)營目標(biāo)而努力。???
Manages special projects and other business related enterprises.
管理特殊項(xiàng)目及其他相關(guān)業(yè)務(wù)。
Represents and promotes the hotel to all sectors in the community locally and overseas.
在海內(nèi)外各有關(guān)行業(yè)推廣酒店。
Manages guest relations and client services including guest and client need, product and service knowledge, sales effectiveness, communication skills and guest and client feedback.
處理與客人的關(guān)系和提供所需服務(wù),包括客戶和客人的需求,酒店產(chǎn)品知識(shí),銷售效率,溝通能力及各類反饋信息。
Manages departmental changes and ensuring processes and required infrastructure are in place.
管理部門內(nèi)部運(yùn)作,保證部門設(shè)施完備,運(yùn)行正常。
Manages departmental expenses and budget.
控制部門各項(xiàng)耗費(fèi)及制定預(yù)算。
Ensures efficient utilization of departmental resources.
確保部門資源的高效利用。
Ensures files, correspondence and other relevant business documentation are maintained.
確保文件及相關(guān)資料的存檔。
Ensures the development, update and maintenance of promotional materials.
確保及時(shí)更新及保存部門人事檔案。
Reports on the effectiveness of Sales and Marketing programs. Recruitment, training & development, team building, staff performance planning and review.
撰寫有關(guān)招聘人員,培訓(xùn)和拓展,團(tuán)隊(duì)建設(shè),員工表現(xiàn)評(píng)估等方面的報(bào)告。
To plan, schedule and implement appropriate training interventions to all levels to meet the needs of the department and staff.
制定,安排和實(shí)施滿足各個(gè)層次員工需求的培訓(xùn)。
To role coach mid-level executives in the department.
培養(yǎng)和指導(dǎo)部門內(nèi)中層管理人員。
To ensure that all necessary working tools and equipment are provided to all staff in order to function efficiently.
確保工作所需各種設(shè)備工具的有效運(yùn)行。
To ensure staff in the department is aware of their duties & responsibilities.
確保部門所有員工了解各自工作職責(zé)。