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一、Key Responsibilities 職責(zé)概述 Using considerable independent initiative and judgment, provides leadership and direction to ensure the efficient, effective and profitable operation of the Hotel on a long term basis. 憑借相當(dāng)獨(dú)立的主動(dòng)性和判斷力,為酒店提供領(lǐng)導(dǎo)和方向以確保酒店長期處于高效的、有效的和贏利的經(jīng)營狀態(tài)。 ? 二、Essential Duties and Responsibilities 主要職責(zé)和責(zé)任 1. Establish hotel's business plan, development planning and management policy, to determine the hotel management goal, to direct the mangement team to work; 確立酒店的經(jīng)營計(jì)劃、發(fā)展規(guī)劃及經(jīng)營方針，確定酒店管理目標(biāo)，領(lǐng)導(dǎo)經(jīng)營班子成員開展工作。 2. Study and grasp the market change and development situation, make market expansion plans and price system, raise key emphasis in work timely, and directing the implementation; 研究并掌握市場變化和發(fā)展情況，制定市場拓展計(jì)劃和價(jià)格體系，適時(shí)提出階段性工作重點(diǎn)，并指揮實(shí)施。 3. Decided to hotel organizations and middle management‘s employement and development. Be responsible for the division head's performance evaluation; 決定酒店組織機(jī)構(gòu)及中層以上管理人員培養(yǎng)和使用，負(fù)責(zé)組織對部門經(jīng)理的人事考核和業(yè)績評估。 4. Be responsible for the market development and finance planning work; Be responsible for the capital allocation and capital expenditures within the? limits of authority; 全面負(fù)責(zé)酒店的市場拓展和財(cái)務(wù)計(jì)劃工作；在權(quán)限內(nèi)負(fù)責(zé)酒店內(nèi)資金調(diào)配，審批資金支出等經(jīng)營事宜。 5. Enhance hotel safety management; 加強(qiáng)酒店的安全管理工作。 6. To follow up other tasks which assigned by superior; 完成公司領(lǐng)導(dǎo)交辦的其他工作。 ? 三、Requried Qualifications 資質(zhì)要求 1. Required Skills / Certificate 技能 / 證書 2. Computer Skill: Skillful to operate Office電腦操作技巧: 熟練使用MS辦公軟件 3. English Language Level: Fluent in English spoken and written is preferred 英語水平：口語與書寫流利為佳 ? Qualifications 資格 1. Team Focused 關(guān)注團(tuán)隊(duì): Support colleagues 給予同事支持 Explain what to do and the reason 闡述工作任務(wù)及其原因 2. Action Oriented 行動(dòng)導(dǎo)向 Strives to deliver consistently 力爭始終如一的完成工作 Focus on details and standards 關(guān)注個(gè)人工作的細(xì)節(jié)和標(biāo)準(zhǔn) 3. Passionate工作熱情 Understand guests’demand and the market 理解客戶的需求和市場 Create a positive environment for changing 為變革創(chuàng)造一個(gè)積極的環(huán)境 4. Business skills 業(yè)務(wù)技能 Understand the short-term opportunities of reform 了解短期的變革機(jī)會(huì) Understand the profit model 了解企業(yè)如何盈利 ? Experience 經(jīng)歷要求 1. Associate degree or above; 全日制大專（含）以上學(xué)歷。 2. Graduation from Hotel Management,Business Management related professional; 酒店管理、企業(yè)管理等相關(guān)專業(yè)。 3. Work experience of hotel management for five years or above in 5 star hotel; 至少五年以上五星級酒店管理工作經(jīng)驗(yàn)。 4. Hotel management professional knowledge and leadership skills; 酒店專業(yè)知識及領(lǐng)導(dǎo)能力。 5. Organizing And Planning Skills,communication skills,Coordination Skill,leadership skills; 具有很強(qiáng)的計(jì)劃、組織、溝通、協(xié)調(diào)、領(lǐng)導(dǎo)能力。 6. Skilled in the use of office automation equipment and realated management software; 熟練運(yùn)用辦公軟件及相關(guān)管理軟件。 7.Excellent written and verbal communication; 具備優(yōu)秀的書面和口頭表達(dá)能力。 8. Appreciate Poly culture; 認(rèn)同保利企業(yè)文化。 9. Good Character and Ethics; 有良好的職業(yè)操守。 10. Strictly obey the relevant laws and regulations, executive internal policy implement; 嚴(yán)格遵守國家法律法規(guī)，執(zhí)行企業(yè)各種規(guī)章制度。 11. Strong sense of principle, professional management ability ,a good team spirit of collaboration,excellent interpersonal skills, honest and reliable, decency; 原則性強(qiáng)，職業(yè)化規(guī)范度高，具有良好的團(tuán)隊(duì)協(xié)作精神，出色的人際交往能力，誠實(shí)可靠、品行端正。 12. Have a strong sense of responsibility and learning ability,a good team spirit of collaboration. 具有較強(qiáng)的工作責(zé)任心和學(xué)習(xí)能力、良好的團(tuán)隊(duì)合作意識。

【崗位職責(zé)】 1、通過訓(xùn)練領(lǐng)導(dǎo)和激發(fā)團(tuán)隊(duì)員工。 2、其他經(jīng)理不在的情況下，代替其他經(jīng)理和總經(jīng)理作為整個(gè)酒店的職責(zé)經(jīng)理。 3、積極地參加職業(yè)培訓(xùn)，讓員工保持水平一致。 4、訓(xùn)導(dǎo)團(tuán)隊(duì)，提高員工水平，激勵(lì)他們完成目標(biāo)。 5、確保員工手冊，相關(guān)勞動(dòng)法，HR指南的一致性，如有違反，紀(jì)律處分。 6、根據(jù)酒店標(biāo)準(zhǔn)，進(jìn)行每年一次的1：1的個(gè)人發(fā)展回顧，確保對員工進(jìn)行公平客觀的描述，以便為員工提供繼續(xù)發(fā)展的平臺。 7、訓(xùn)練和發(fā)展有潛力的員工，令其有更好的職業(yè)前景。 8、致力于酒店工作，為酒店發(fā)展提供建議，有創(chuàng)新精神，為顧客提供品質(zhì)服務(wù)。 9、負(fù)責(zé)新員工的培訓(xùn)，使其盡快勝任工作，并告知酒店的要求。 10、及時(shí)有效的和賓客溝通，確保給顧客及時(shí)的答復(fù)。每個(gè)客人的投訴要求必須要在二十四小時(shí)內(nèi)解決。 11、登記客人，確?？腿诵畔⑼暾顚懖⒋_認(rèn)，按照酒店榮譽(yù)會(huì)員和飛行里程會(huì)員的要求服務(wù)和發(fā)展會(huì)員，同時(shí)確認(rèn)付款方式。 12、將客人送至客房，介紹客房布局，確保行李及時(shí)遞送等。 13、采取必要行動(dòng)，及時(shí)有效的處理顧客的不滿，適當(dāng)?shù)臅r(shí)候告知其他賓客關(guān)系經(jīng)理?；卦L客人，確?？腿藢鉀Q方法滿意。 14、關(guān)注客戶信息和喜好，確保滿足客人的要求。15、作為接待VIP客人的酒店員工，要確保為客人提供人性化服務(wù)。 16、按照客人的預(yù)定或喜好安排房間，控制房間。 17、確保為會(huì)員顧客提供優(yōu)質(zhì)專業(yè)的服務(wù)，發(fā)展客人加入會(huì)員。 18、和銷售，預(yù)定和商業(yè)發(fā)展團(tuán)隊(duì)共同為客人提供服務(wù) 19、及時(shí)準(zhǔn)確的將客人的信息錄入公安報(bào)告系統(tǒng)。 20、遵循酒店品牌標(biāo)準(zhǔn)。 21、了解酒店周邊地區(qū)的最新信息，名勝，風(fēng)景地等，為顧客提供方便。 22、確保前臺和其他部門間的溝通交流，特別是客房部，餐飲部等。 24、持酒店數(shù)據(jù)的準(zhǔn)確，便于操作。維持前臺設(shè)備的正常運(yùn)做和工作區(qū)域的清潔。 25、及時(shí)將信息傳遞至相關(guān)人員，確保尚未完成的事情移交至有關(guān)人員，讓賓客滿意。參加必要的會(huì)議并閱 【崗位要求】 1、保持和供應(yīng)商的良好關(guān)系 2、保證向酒店內(nèi)部和外部客人提供高質(zhì)量的服務(wù) 3、維護(hù)酒店設(shè)施設(shè)備的正常運(yùn)轉(zhuǎn) 4、保持工作環(huán)境整潔 5、達(dá)到綠色酒店的要求 6、編輯更新工作標(biāo)準(zhǔn)和程序

崗位職責(zé)：女士優(yōu)先 1.執(zhí)行總經(jīng)理的工作指令,并向其負(fù)責(zé)和報(bào)告工作 2,全面負(fù)責(zé)餐廳的管理工作,保證餐廳經(jīng)營業(yè)務(wù)的正常進(jìn)展 3.制定部門規(guī)章、服務(wù)細(xì)則，規(guī)范流程 4.負(fù)責(zé)餐廳工作人員的崗位業(yè)務(wù)培訓(xùn),不斷提高全員業(yè)務(wù)素質(zhì) 5.善于組織客源，維護(hù)新老客戶關(guān)系，不斷擴(kuò)大服務(wù)對象 6.負(fù)責(zé)酒店內(nèi)所有餐飲業(yè)務(wù)，包括中餐廳、西餐廳、宴會(huì)中心及會(huì)議中心餐飲服務(wù) 7.制定菜單規(guī)劃、研發(fā)新品，確保菜品質(zhì)量和創(chuàng)新性 8.管理餐飲供應(yīng)鏈，控制食品成本和庫存 9.保障食品安全與衛(wèi)生，落實(shí)標(biāo)準(zhǔn)化操作流程 10.負(fù)責(zé)餐廳工作人員調(diào)配,班次安排和員工的考勤,考核,保證在規(guī)定的營業(yè)時(shí)間內(nèi),各服務(wù)點(diǎn)上都有崗,有人,有服務(wù) 11.負(fù)責(zé)處理客人對餐廳服務(wù)工作的意見,建議和投訴,認(rèn)真改進(jìn)工作 任職要求： 1.有5年以上大型綜合酒店餐飲部或高檔酒樓管理經(jīng)驗(yàn)，最近5年一直從事其工作。 2.年齡30-40歲 3.有管理團(tuán)隊(duì)能力 4.有處突能力

【崗位職責(zé)】 1、全面負(fù)責(zé)酒店工程安保部的日常運(yùn)營和管理工作，確保酒店設(shè)施設(shè)備安全、高效運(yùn)行 2、制定并執(zhí)行酒店設(shè)施設(shè)備的維護(hù)保養(yǎng)計(jì)劃，定期檢查各類系統(tǒng)（電力、空調(diào)、消防等）的運(yùn)行狀況 3、統(tǒng)籌管理酒店安保工作，建立完善的安全防范體系，處理突發(fā)事件及安全事故 4、監(jiān)督外包工程項(xiàng)目的施工質(zhì)量與進(jìn)度，確保符合酒店標(biāo)準(zhǔn)和要求 5、負(fù)責(zé)部門預(yù)算編制及成本控制，合理調(diào)配人力物力資源 6、組織部門員工培訓(xùn)，提升團(tuán)隊(duì)專業(yè)技能和服務(wù)意識 7、協(xié)調(diào)與其他部門的合作，及時(shí)響應(yīng)各部門的工程維修需求 【崗位要求】 1、具備酒店工程或安保相關(guān)領(lǐng)域管理經(jīng)驗(yàn)，熟悉酒店設(shè)施設(shè)備運(yùn)行原理 2、掌握消防系統(tǒng)、安防系統(tǒng)、強(qiáng)弱電系統(tǒng)等專業(yè)知識 3、具備較強(qiáng)的突發(fā)事件處理能力和危機(jī)管理意識 4、良好的團(tuán)隊(duì)管理能力，能有效激勵(lì)和培養(yǎng)下屬 5、工作細(xì)致認(rèn)真，責(zé)任心強(qiáng)，能承受工作壓力 6、持有相關(guān)職業(yè)資格證書（如電工證、消防操作證等）者優(yōu)先 7、具備優(yōu)秀的溝通協(xié)調(diào)能力和服務(wù)意識

【崗位職責(zé)】 確保執(zhí)行酒店政策方針和公司的品牌標(biāo)準(zhǔn)。 對于認(rèn)可的員工實(shí)施培訓(xùn)課程，進(jìn)行全體員工的培訓(xùn)和評估他們的能力 提前意識到缺少服務(wù)標(biāo)準(zhǔn)的對客服務(wù)并及時(shí)制定發(fā)展計(jì)劃，跟蹤和執(zhí)行改變 在工作中和下屬員工溝通，維護(hù)已確定的政策和方針。 在用餐期間確保及時(shí)糾正錯(cuò)誤的餐位。 保持操作臺的干凈和整齊。 和廚房保持有效的溝通。 為團(tuán)隊(duì)準(zhǔn)備培訓(xùn)課題。 在培訓(xùn)中借助餐廳經(jīng)理。 良好的工作氛圍和下屬員工良好的工作關(guān)系。 在團(tuán)隊(duì)中展現(xiàn)個(gè)人精神和嚴(yán)守時(shí)間。 問候客人，處理評論和問題，無論何時(shí)都要在用餐中提高銷售關(guān)注收入。 向客人推薦菜單的食品和酒水，適當(dāng)?shù)臑榭腿它c(diǎn)單和服務(wù)食品和酒水。 維護(hù)良好的客戶關(guān)系和提高個(gè)人的修養(yǎng)。 依據(jù)庫存的要求來采購物品。 準(zhǔn)備每周排班。 在經(jīng)理缺席期間負(fù)責(zé)運(yùn)營。 接受餐廳經(jīng)理安排的其它工作。 為客人服務(wù)酒水和食品。 提出好的主意和建議在設(shè)計(jì)菜單和食品促銷的時(shí)候。 實(shí)施培訓(xùn)課程和時(shí)間表格。 全面的食品和酒水知識。 熟練運(yùn)用客人維護(hù)技能。 領(lǐng)導(dǎo)素能。 【崗位要求】 全面的餐飲服務(wù)經(jīng)驗(yàn)和時(shí)尚的管理主義。 會(huì)調(diào)酒及酒水制作。 良好的運(yùn)營和管理技能。 良好的儀容儀表。 積極主動(dòng)。 團(tuán)隊(duì)有良好的溝通才能，監(jiān)督和刺激員工的積極性。 良好的英文書面和口語能力。

【崗位職責(zé)】 1、全面負(fù)責(zé)酒店管事部的日常運(yùn)營管理工作，確保部門高效運(yùn)轉(zhuǎn)2、制定并執(zhí)行餐具、廚具等物品的清潔、消毒、保養(yǎng)標(biāo)準(zhǔn)流程 3、合理管控部門物資庫存，做好采購計(jì)劃及成本控制 4、監(jiān)督廚房區(qū)域衛(wèi)生狀況，確保符合食品安全及衛(wèi)生標(biāo)準(zhǔn) 5、負(fù)責(zé)部門員工排班、培訓(xùn)及績效考核工作 6、定期檢查維護(hù)洗碗機(jī)、消毒柜等設(shè)備，確保正常運(yùn)轉(zhuǎn) 7、協(xié)調(diào)與其他部門的溝通協(xié)作，及時(shí)解決運(yùn)營中的問題 8、建立并完善部門工作制度及應(yīng)急預(yù)案 【崗位要求】 1、高中及以上學(xué)歷，酒店管理相關(guān)專業(yè)優(yōu)先 2、2年以上星級酒店管事部工作經(jīng)驗(yàn)，1年以上管理經(jīng)驗(yàn) 3、熟悉酒店餐飲后廚運(yùn)作流程及衛(wèi)生管理規(guī)范 4、具備較強(qiáng)的團(tuán)隊(duì)管理能力和溝通協(xié)調(diào)能力 5、能熟練操作各類清潔消毒設(shè)備 6、工作細(xì)致認(rèn)真，責(zé)任心強(qiáng)，能承受工作壓力 7、持有食品安全管理員證書者優(yōu)先考慮

崗位要求： 1.3年相以上相關(guān)工作經(jīng)歷，包括行政管理經(jīng)驗(yàn)，或與此相當(dāng)?shù)慕逃拖嚓P(guān)工作經(jīng)驗(yàn)結(jié)合的背景，制定并實(shí)施餐飲經(jīng)營的所有計(jì)劃。 2.負(fù)責(zé)完成部門的營收任務(wù)和指標(biāo)。 3.與廚師長籌劃和設(shè)計(jì)菜單，定期開發(fā)符合當(dāng)?shù)仫嬍沉?xí)慣和時(shí)令的飲食產(chǎn)品。 4.協(xié)調(diào)與各部門工作關(guān)系，確保賓客體驗(yàn)到滿意的餐飲產(chǎn)品及優(yōu)質(zhì)的服務(wù)。 5.制定餐廳推銷策略，培訓(xùn)及督促員工配合完成相應(yīng)推廣工作，提高餐飲收益。 6.健全物資管理制度，對餐廳的設(shè)備、設(shè)施、物資、用具等嚴(yán)格管理，控制成本的損耗。 7.通曉中、西餐用餐禮儀及烹飪制作知識。 8.餐飲知識全面，服務(wù)技巧熟練，有親和力，良好的人際關(guān)系。 9.具有解決問題，號召、組織和培訓(xùn)能力。 10.時(shí)刻保持對工作的熱情和正能量及主觀能動(dòng)力。

【崗位職責(zé)】 1、全面負(fù)責(zé)西餐廳的日常運(yùn)營管理工作，包括人員排班、服務(wù)標(biāo)準(zhǔn)執(zhí)行、出品質(zhì)量把控等 2、制定并落實(shí)餐廳服務(wù)流程與操作規(guī)范，持續(xù)提升顧客用餐體驗(yàn) 3、負(fù)責(zé)餐廳成本控制，包括食材采購監(jiān)督、庫存管理及損耗控制 4、定期分析經(jīng)營數(shù)據(jù)，制定銷售策略及促銷方案以提升餐廳營收 5、處理顧客投訴及突發(fā)事件，維護(hù)酒店品牌形象 6、負(fù)責(zé)西餐團(tuán)隊(duì)建設(shè)，包括員工培訓(xùn)、績效考核及人才梯隊(duì)培養(yǎng) 7、協(xié)調(diào)廚房與前廳工作配合，確保出餐效率與服務(wù)品質(zhì) 8、保持與酒店其他部門的良好協(xié)作，配合完成整體運(yùn)營目標(biāo) 【崗位要求】 1、具備優(yōu)秀的餐飲服務(wù)意識和管理能力，熟悉西餐運(yùn)營全流程 2、掌握西餐菜品知識及酒水搭配，了解食品安全相關(guān)法規(guī) 3、出色的團(tuán)隊(duì)領(lǐng)導(dǎo)能力，能有效激勵(lì)和管理10人以上團(tuán)隊(duì) 4、具備較強(qiáng)的成本控制意識和經(jīng)營分析能力 5、良好的溝通協(xié)調(diào)能力及突發(fā)事件處理能力 6、有星級酒店或高端西餐廳管理經(jīng)驗(yàn)者優(yōu)先 8、英語溝通能力良好者優(yōu)先

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Director of Operations is responsible for the effective operational management of the hotel in order for Head of Departments to achieve and exceed their revenue and guest satisfaction targets. What will I be doing? As the Director of Operations, you will be responsible for performing the following tasks to the highest standards: Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment). Assist the development of meaningful, achievable hotel budgets and other short-term and long-term hotel strategic goals. Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded. Respond to audits that are completed by the company to ensure continual improvement is achieved. Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations. Comply and exceed hotel and company service standards. Ensure that costs are controlled throughout the operational departments and the results are analyzed regularly to highlight problem areas and take appropriate action. Manage and develop the Head of Departments (HODs) to ensure career progression and effective succession planning within the hotel and company. Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction. Hold regular briefings and communication meetings with the HOD team. #LI-VG2 Qualifications - External What are we looking for? A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow: A degree or diploma in Hotel Management or equivalent Strong commercial acumen, preferably with experience in Food & Beverage or Rooms Management Experience in managing budgets, revenue proposals and forecasting results In-depth knowledge of the hotel / leisure / service sector Strong leadership skills to effectively manage and motivate the team to achieve high level performance and exceed targets Accountable and resilient Able to work under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledgeable of hotel property management systems Previous experience in the same or similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. ?Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. ?And, our amazing Team Members are at the heart of it all!

施柏閣品牌總經(jīng)理崗位職責(zé)：? 1.全面負(fù)責(zé)酒店的各項(xiàng)業(yè)務(wù)管理，制定酒店發(fā)展戰(zhàn)略；? 2.負(fù)責(zé)酒店的全面運(yùn)營管理，其中包括使酒店收益化、增加客房入住率、完成酒店的銷售等工作計(jì)劃；? 3.制定年度經(jīng)營目標(biāo)，組織制定、修改、實(shí)施所轄各門店年度經(jīng)營計(jì)劃；? 4.對酒店內(nèi)各項(xiàng)業(yè)務(wù)活動(dòng)進(jìn)行實(shí)施，并對酒店內(nèi)各項(xiàng)活動(dòng)及相關(guān)酒店的產(chǎn)品進(jìn)行創(chuàng)新設(shè)計(jì)與實(shí)施；? 5.定期向事業(yè)部提供所轄區(qū)域的酒店市場經(jīng)營狀況信息，編制較準(zhǔn)確的供需計(jì)劃，為事業(yè)部的總體經(jīng)營布置提供可靠的依據(jù)；? 6.定期向事業(yè)部匯報(bào)經(jīng)營戰(zhàn)略和計(jì)劃執(zhí)行情況、資金運(yùn)用情況和盈虧情況、機(jī)構(gòu)和人員調(diào)配情況及其他重大事宜；? 7.領(lǐng)導(dǎo)建立所轄各門店及各部門與客戶、供應(yīng)商、合作伙伴、上級主管部門、政府機(jī)構(gòu)、金融機(jī)構(gòu)、媒體等部門間順暢的溝通渠道；? 8.依照集團(tuán)的運(yùn)營標(biāo)準(zhǔn)經(jīng)營管理酒店，突出公司的品牌優(yōu)勢；? 9.負(fù)責(zé)建立酒店的高素質(zhì)管理團(tuán)隊(duì)。? 職位要求：? 1.具有十年或以上的國際品牌酒店工作經(jīng)驗(yàn)或具有4年國際品牌酒店行政委員會(huì)成員工作經(jīng)驗(yàn)? 2.需具備酒店開業(yè)籌備工作經(jīng)驗(yàn);? 3.良好的職業(yè)素養(yǎng)和對市場的敏銳力； 4.有較強(qiáng)的溝通協(xié)調(diào)和創(chuàng)新能力，有良好的團(tuán)隊(duì)意識和領(lǐng)導(dǎo)能力；

【崗位職責(zé)】 1、全面負(fù)責(zé)酒店客房部的日常運(yùn)營管理工作，確?？头壳鍧崱⒕S護(hù)及服務(wù)質(zhì)量達(dá)到品牌標(biāo)準(zhǔn)； 2、制定并執(zhí)行客房部的工作計(jì)劃、預(yù)算及成本控制措施，優(yōu)化部門運(yùn)營效率； 3、監(jiān)督客房清潔、布草管理、設(shè)備維護(hù)及庫存控制，確保物資合理使用； 4、培訓(xùn)、指導(dǎo)及考核客房部員工，提升團(tuán)隊(duì)專業(yè)技能與服務(wù)意識； 5、處理賓客投訴及特殊需求，及時(shí)解決問題并提升客戶滿意度； 6、與其他部門（如前廳、工程、安保等）協(xié)調(diào)配合，確保酒店整體運(yùn)營順暢； 7、定期檢查客房衛(wèi)生、設(shè)施及安全狀況，確保符合酒店標(biāo)準(zhǔn)及行業(yè)規(guī)范； 8、落實(shí)節(jié)能環(huán)保措施，推動(dòng)部門可持續(xù)發(fā)展。 【崗位要求】 1、具備酒店管理或相關(guān)領(lǐng)域工作經(jīng)驗(yàn)，熟悉客房部運(yùn)營流程及標(biāo)準(zhǔn)； 2、優(yōu)秀的團(tuán)隊(duì)管理能力，能夠有效調(diào)動(dòng)員工積極性并提升工作效率； 3、較強(qiáng)的溝通協(xié)調(diào)能力，能夠妥善處理賓客關(guān)系及跨部門協(xié)作； 4、注重細(xì)節(jié)，對衛(wèi)生、安全及服務(wù)質(zhì)量有高標(biāo)準(zhǔn)要求； 5、具備成本控制意識及問題解決能力，能應(yīng)對突發(fā)情況； 6、能適應(yīng)彈性工作時(shí)間，包括周末及節(jié)假日值班； 7、熟練使用酒店管理系統(tǒng)及辦公軟件。

1、制定并執(zhí)行酒店人力資源戰(zhàn)略和計(jì)劃，確保其與酒店的戰(zhàn)略目標(biāo)和業(yè)務(wù)需求相符合。 2、負(fù)責(zé)員工招聘、培訓(xùn)、績效管理、薪資福利等方面的策略和計(jì)劃，并推動(dòng)其落實(shí)。 3、監(jiān)督和支持員工發(fā)展和職業(yè)規(guī)劃，為員工提供必要的培訓(xùn)和發(fā)展機(jī)會(huì)。 4、建立和維護(hù)良好的勞動(dòng)關(guān)系，處理員工投訴和糾紛，確保員工對公司的忠誠度和滿意度。 5、負(fù)責(zé)部門內(nèi)各項(xiàng)管理，包括預(yù)算計(jì)劃、重點(diǎn)方向等重點(diǎn)管理。 6、負(fù)責(zé)對內(nèi)外的聯(lián)系，對內(nèi)實(shí)際匯報(bào)并落實(shí)工作；對外界積極主動(dòng)接待聯(lián)系。

崗位職責(zé) 1、 有藏區(qū)同樣崗位的工作經(jīng)驗(yàn)。 2、全面負(fù)責(zé)酒店的經(jīng)營管理。 3、 建立、健全酒店的組織管理系統(tǒng)，使之合理化、精簡化、高效化。 4、 負(fù)責(zé)實(shí)現(xiàn)酒店的營業(yè)收入指標(biāo)和利潤指標(biāo)。 5、 負(fù)責(zé)制定酒店的經(jīng)營預(yù)算和決算，提出更新改造和投資計(jì)劃。 6、 落實(shí)酒店年度財(cái)務(wù)預(yù)算，向各部門下達(dá)年度工作指標(biāo)。 7、 督促酒店維修保養(yǎng)工作和酒店安全管理工作。 8、 負(fù)責(zé)做好酒店與各界人士的公共關(guān)系,樹立酒店良好形象。 9、 做好酒店機(jī)構(gòu)設(shè)置、員工編制及重要人事變更。 10、 指導(dǎo)培訓(xùn)工作，培養(yǎng)人才，提高整個(gè)酒店的服務(wù)質(zhì)量和員工素質(zhì)。 崗位要求 1、 本科以上學(xué)歷，相關(guān)管理專業(yè)。 2、 從事星級酒店工作10年以上，具有8年以上相關(guān)高層管理工作經(jīng)驗(yàn)。 3、 熟悉酒店各部門服務(wù)及管理流程。 4、 善于管理和經(jīng)營團(tuán)隊(duì)，事業(yè)心強(qiáng)。 5、 有較強(qiáng)的溝通、計(jì)劃、決策和綜合判斷能力。

Job Title:? General Manager, The Langham, Hefei & General Manager, The Langham, Haikou Awholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group(LHG) comprises a family of distinctive brands, including The Langham Hotelsand Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us.?With dedicated colleagues across fourcontinents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together. You will be leading a passionate & talented Hotel Team to drive for maximizing long-term financial growth of the hotel, delivering high standards in guest experience & colleague engagement in alignment with the culture and values of Langham Hospitality Group. ? Key Responsibilities: Drive & execute Company’s strategic objectives Full accountability on successful implementation of Company’s strategies and achievement of goals Develop an operating culture with a mind-set towards performance, quality, lean operating techniques, and bottom-line results. Driving continuous improvement in all areas of operations Recruit, mentor, and develop talents and future pipeline Participate and lead organizational initiatives to provide a forum for best practices sharing. Reviewing financial results to highlight successes and identify/rectify areas in need of improvements Provide timely forecasting and financial projections as required Ensure compliance with all LHG brand standards & local regulations ? Qualifications: Luxury Hospitality Group experience is preferred Relevant area/city working experience is preferred Pre-opening experience is preferred (For Pre-opening Hotel Only) Minimum 3+ years as an Operational General Manager Ability to understand a variety of industrial issues and develop strategic business plans Analytical & numerical ability to interpret and present financial data Excellent communication skills with ability to present clear & concise information to different stakeholders Problem solving ability on both operational and/or strategic areas Strong interpersonal skills The ideal candidate should possess extensive experience in Sales, Marketing and Revenue Management, with a proven track record of success in optimizing hotel profitability? Fluent written & spoken English and Mandarin are mandatory required

 崗位職責(zé)： 1. 負(fù)責(zé)度假村財(cái)務(wù)部門整體運(yùn)營，包含財(cái)務(wù)、采購 2. 協(xié)助度假村高層管理人員提供有效的財(cái)務(wù)管理、成本控制、流程合法合規(guī)管理、從財(cái)務(wù)影響面提供專業(yè)的建議和解決方案。 3. 管理團(tuán)隊(duì)并發(fā)展人才，建立一支高效的團(tuán)隊(duì)。 4. 熟悉度假村運(yùn)營，能夠預(yù)測風(fēng)險(xiǎn)并能夠有效進(jìn)行風(fēng)控管理。 5. 保證度假村稅務(wù)、財(cái)務(wù)等符合國家各項(xiàng)及Club Med各項(xiàng)規(guī)定。 6. 協(xié)助各運(yùn)營部門制定合理預(yù)算并做好費(fèi)用把控的管理 崗位要求： 1. 中國籍，學(xué)歷本科及以上 2. 英文口語及書寫能力 3. 縝密的邏輯性思維及數(shù)據(jù)分析能力。 4. 熟悉各類稅務(wù)及財(cái)務(wù)政策、保險(xiǎn)政策等法律法規(guī) 5. 誠實(shí)、踏實(shí)、務(wù)實(shí)。 6. 團(tuán)隊(duì)管理及建設(shè)能力 7. 具有國際品牌五星級度假村同崗位至少3年及以上的工作經(jīng)歷。 8. 該崗位需每周工作6天 福利 免費(fèi)住宿； 一日三餐國際自助餐廳； 吧臺飲料暢飲； 度假村內(nèi)所有娛樂活動(dòng)及場地設(shè)施免費(fèi)使用； 機(jī)場接送服務(wù)； 工作滿一年往返度假村和住址機(jī)票； 完善的工作意外傷害保險(xiǎn)及社會(huì)保險(xiǎn)； 國際化G.O團(tuán)隊(duì)； 擁有登臺演出的機(jī)會(huì)； 每年輪換海外及大中華區(qū)度假村工作機(jī)會(huì)； Club Med海外度假村免費(fèi)房間； 快速晉升通道。

SERVICE AND ORGANIZATION ? Ensure compliance with the customer contract for its service by applying standards for all his services ? Be the guarantor of a joyful environment within his perimeter.  ? Support the creation of innovative and diversified events ? Apply the implementation (early season), monitoring (season) and closure (end of season) processes for the entire department. ? Inform your manager of information from the field, dysfunctions observed in your department ? Propose appropriate solutions. ? Customize customer service without incurring additional costs or changes in the standards defined by the Services Department. ? Be present at key moments of the service to coordinate the teams and be the privileged and recognized interlocutor of the GMs. ? Adapt the organization according to infrastructures, ? Respect the pricing and strengthen emphasis, develop turnover on wines for sale if necessary ? Organize and distribute work for the restaurant team. ? To be a force of proposal on the evolution of high-end service in his service. QUALITY / HEALTH AND SAFETY: ? Establish, apply and monitor the application of health and safety standards in his department. ? Make a diagnosis, at the opening, of the state of his service (premises, equipment and resources available), ensure a control throughout the season and take necessary measures in case of problems (decision or request for intervention from his manager) ? Ensure the maintenance and preservation of premises and equipment ? Participate in the Health and Safety Unit. ? Ensure good waste management in the service (sorting, collection…) ? Ensure good management of dangerous products in the service (storage, protection equipment…) ? Limit electricity and water consumption  ECONOMIC RESULTS: ? Guarantee the operation of your service within a given framework (budget, performance, staff)  ? Ensure the follow-up and analysis of the various existing reporting tools and related action plans to rationalize management and optimize incomes in compliance with norms and standards. ? Submit monthly economic results to your manager. MANAGEMENT ? Demonstrate leadership ? Adopt a coaching posture in your management ? Ensure the reception, implementation and integration of GO/GEs in your department ? Define personal objectives and support his team or its affiliates, and evaluate them ? Supervise and lead in a transversal logic ? Implement and comply with HR procedures and have them validated by your own manager ? Manager by proximity: show, train and enforce ? Ensure good social climate in your department (pay particular attention to the staff restaurant) and organize meetings for corrective follow-up ? Be exemplary through his visibility among teams and customers We hope: You responsible for the implementation of the Service offer defined by the Management in restaurants and, if necessary, for diswashing.  You are responsible for the quality and relationships of your team with GMs. Your KPI -Client:Quality of reception and service -Business:Respect for equipment and heritage. Orders management And development of sales -People:Absenteeism rates, Turn over and team development

【崗位職責(zé)】 1、全面負(fù)責(zé)餐飲部的日常運(yùn)營管理工作，制定并執(zhí)行餐飲服務(wù)標(biāo)準(zhǔn)及流程，確保服務(wù)質(zhì)量符合酒店標(biāo)準(zhǔn)； 2、監(jiān)督餐飲部各崗位（包括餐廳、宴會(huì)、廚房等）的工作表現(xiàn)，優(yōu)化人員配置，提升團(tuán)隊(duì)效率； 3、制定餐飲部年度、季度經(jīng)營計(jì)劃及預(yù)算，控制成本，完成營收目標(biāo)； 4、定期分析經(jīng)營數(shù)據(jù)，提出改進(jìn)方案，提升客戶滿意度和復(fù)購率； 5、負(fù)責(zé)菜單設(shè)計(jì)、菜品創(chuàng)新及食材采購管理，確保食品安全與品質(zhì)； 6、處理客戶投訴及突發(fā)事件，維護(hù)酒店品牌形象； 7、協(xié)調(diào)與其他部門（如前廳、銷售等）的協(xié)作，確保整體運(yùn)營順暢； 8、組織員工培訓(xùn)，提升團(tuán)隊(duì)專業(yè)技能與服務(wù)意識。 【崗位要求】 1、大專及以上學(xué)歷，酒店管理、餐飲管理或相關(guān)專業(yè)優(yōu)先； 2、5年以上餐飲管理工作經(jīng)驗(yàn)，其中至少3年同崗位經(jīng)驗(yàn)，有高星級酒店背景者優(yōu)先； 3、熟悉餐飲運(yùn)營全流程，包括成本控制、菜單設(shè)計(jì)、食品安全及團(tuán)隊(duì)管理； 4、具備較強(qiáng)的市場敏感度，能根據(jù)經(jīng)營數(shù)據(jù)制定有效策略； 5、優(yōu)秀的溝通協(xié)調(diào)能力及突發(fā)事件處理能力； 6、年齡28-50歲，身體健康，能適應(yīng)高強(qiáng)度工作； 7、責(zé)任心強(qiáng)，具備領(lǐng)導(dǎo)力與團(tuán)隊(duì)合作精神。

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. ? The General Manager has the responsibility of the total performance of the property, implementing agreed Hilton strategies, ensuring the business has the correct focus to deliver the right level of profitability.?? This role leads a team of highly experienced senior executives including Director of Operations, Director of Finance, Director of Human Resources and the Commercial Director.? As a team, he / she will build and maintain a good public image for the hotel and achieve an 'esprit de corps' amongst team members. ? What will I be doing? As the General Manager, you will be responsible for performing the following tasks to the highest standards: Foster creativity and innovation within the team. Recognize Hilton's brand culture and live Hilton's values by example every day. Lead the hotel to achieve the key performance indicators, including but not limited to manage ongoing profitability of your hotel, ensuring earnings and revenue, team member and guest satisfaction targets are met and exceeded. Make annual / quarterly / monthly budget, forecast and work plan, implementing them effectively. Lead in all key property issues including capital projects, customer service, and refurbishment. Ensure all decisions are made in the best interest of the hotels and Hilton. Deliver achievable hotel budgets and set other short- and long- term strategic goals for the property. Ensure that Hilton brand standards are fully implemented, and hotel comply with all regulatory requirements which include hygiene and safety standards. Lead in all aspects of business planning. Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton. Hold regular briefings and communication meetings with the HOD team, respond to audits to ensure continual improvement is achieved. Maintain good communication with the owner company periodically to ensure that it is aware of the hotel's operating conditions and it is satisfied with the hotel's operation. Perform all relevant requirements and tasks of Hilton. What are we looking for? A General Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Hospitality: You are passionate about delivering exceptional guest experiences. Integrity: Do the right thing, all the time. Leadership: Strive to be leader in our industry and in our communities. Teamwork: You are team player in everything you do. Ownership: You are owner of your actions and decisions. Now: You operate with a sense of urgency and discipline. College degree or equivalent. Hospitality / travel / leisure industry management professional. Minimum 1 year of experience in similar capacity with international chain hotels or 3-5 years as Director of Operations or Commercial Director working experience in international brand hotels. Strong proficiency in English and Chinese to meet business needs, with the ability to do some translations. Proficient in Microsoft Office. Resourceful, creative and maintain flexibility. ? What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

了解國家有關(guān)酒店行業(yè)的各項(xiàng)政策法規(guī)和高星級酒店各崗位的業(yè)務(wù)流程，有較豐富的酒店管理知識和管理經(jīng)驗(yàn)，有較強(qiáng)的市場營銷、品牌意識和全局觀，有良好的規(guī)劃能力、團(tuán)隊(duì)建設(shè)能力和應(yīng)變處置能力，有較強(qiáng)的經(jīng)營管理能力、市場洞察力和組織協(xié)調(diào)能力，能有效整合資源推進(jìn)酒店經(jīng)營目標(biāo)的實(shí)現(xiàn)。

崗位職責(zé) 1、直接向行政總廚負(fù)責(zé),并能不斷向餐飲部指出新的餐飲主向的工作計(jì)劃。 2、保證所有的廚房正常工作。 3、檢查廚師的儀容儀表及個(gè)人衛(wèi)生。 4、確保所有采購食品的質(zhì)量。 5、建立各種控制體系（衛(wèi)生、成本等）正常運(yùn)作、 6、極積開創(chuàng)新菜，制訂餐廳的菜單、自助單及特殊菜單。 崗位要求 1、中專以上學(xué)歷,同崗位工作經(jīng)驗(yàn)3年以上。 2、接受過專業(yè)技術(shù)訓(xùn)練，達(dá)到中級廚師技術(shù)水平。 3、有豐富的技術(shù)及行政經(jīng)驗(yàn)，至少熟悉六國以上西式烹調(diào)，其中在四星級飯店工作不得少于3年以上。 4、懂得成本核算，食物原料及食品營養(yǎng)知識。 5、身體健康，精力充沛。

【崗位職責(zé)】 - 負(fù)責(zé)規(guī)劃酒店項(xiàng)目的市場發(fā)展策略，把握項(xiàng)目在行業(yè)中的發(fā)展方向，完成項(xiàng)目在行業(yè)中的市場定位，及時(shí)提供市場反饋并對公司的市場操作計(jì)劃不斷優(yōu)化與完善； - 通過各種市場推廣手段完成既定的品牌營銷目標(biāo)，對營銷預(yù)期目標(biāo)及實(shí)際效果負(fù)責(zé)； - 負(fù)責(zé)大客戶開發(fā)、渠道拓展、商務(wù)洽談、開發(fā)和協(xié)調(diào)各類媒體資源，建立有效的媒介傳播手段等； - 負(fù)責(zé)團(tuán)隊(duì)的建設(shè)與管理，全面安排、管理市場部的年度市場策略和市場計(jì)劃； 【崗位要求】 - 市場營銷或相關(guān)專業(yè)大專以上學(xué)歷，酒店管理、市場營銷等相關(guān)專業(yè)優(yōu)先； - 工作經(jīng)驗(yàn)及年限：至少2年以上市場銷售部負(fù)責(zé)人工作經(jīng)驗(yàn)； - 有戰(zhàn)略管理、組織變革管理、管理能力開發(fā)、市場營銷、合同法、財(cái)務(wù)管理及談判技巧等方面的培訓(xùn)能力； - 對市場營銷工作有深刻認(rèn)知，有較強(qiáng)的市場感知能力、敏銳地把握市場動(dòng)態(tài)、市場方向的能力、密切的媒體合作關(guān)系 - 高度的工作熱情，良好的團(tuán)隊(duì)合作精神，有較強(qiáng)的觀察力和應(yīng)變能力、出色的人際溝通能力、團(tuán)隊(duì)建設(shè)能力、組織開拓能力

1. Assists and provides financial guidance in the formulation and implementation of Strategic Plan, Budget and KPO’s (Goals Program) 在制定和實(shí)施戰(zhàn)略計(jì)劃，預(yù)算和KPO（目標(biāo)計(jì)劃）時(shí)，協(xié)助提供財(cái)務(wù)指導(dǎo)。 2. Prepare consolidated quarterly position assessments for the General Manager. 向總經(jīng)理提供季度財(cái)務(wù)情況匯總分析報(bào)告 3. Implement and review financial controls and policies 執(zhí)行和審查財(cái)務(wù)管理方法和規(guī)章。 4. Analyze financial and management reports 分析財(cái)務(wù)和管理報(bào)表。 5. Manage internal and external audits when they occur 對內(nèi)部及外部審計(jì)工作進(jìn)行管理 6. Provides administrative support to Management with reference to policy enforcement, business advice and operational assistance 通過推進(jìn)執(zhí)行管理政策、業(yè)務(wù)發(fā)展建議和運(yùn)營支持等方式向管理層提供行政管理支持 7. Provide guidance and consultation to department staff, train them to perform job duties. 對部門員工提供指導(dǎo)和咨詢，培訓(xùn)員工履行崗位職責(zé)。

【崗位職責(zé)】 1、全面負(fù)責(zé)酒店公共區(qū)域的日常運(yùn)營管理工作，包括大堂、走廊、洗手間、電梯等區(qū)域的清潔、維護(hù)及服務(wù)標(biāo)準(zhǔn)執(zhí)行2、制定并落實(shí)公區(qū)服務(wù)流程與質(zhì)量標(biāo)準(zhǔn)，定期檢查各區(qū)域衛(wèi)生狀況及設(shè)施設(shè)備運(yùn)行情況 3、統(tǒng)籌管理公區(qū)服務(wù)團(tuán)隊(duì)，包括人員排班、培訓(xùn)指導(dǎo)及績效考核，確保服務(wù)人員專業(yè)素養(yǎng)達(dá)標(biāo) 4、協(xié)調(diào)客房部、工程部等部門，及時(shí)處理公共區(qū)域設(shè)備報(bào)修及突發(fā)事件 5、監(jiān)控清潔用品及耗材的使用情況，合理控制成本并制定采購計(jì)劃 6、收集賓客對公區(qū)環(huán)境的意見反饋，持續(xù)優(yōu)化服務(wù)品質(zhì) 【崗位要求】 1、高中及以上學(xué)歷，酒店管理、物業(yè)管理或相關(guān)專業(yè)優(yōu)先 2、2年以上星級酒店公共區(qū)域管理或客房服務(wù)管理經(jīng)驗(yàn) 3、熟悉酒店公區(qū)服務(wù)標(biāo)準(zhǔn)及清潔消毒規(guī)范，掌握基礎(chǔ)設(shè)施維護(hù)知識 4、具備較強(qiáng)的團(tuán)隊(duì)管理能力，能有效調(diào)配20人以上服務(wù)團(tuán)隊(duì) 5、執(zhí)行力強(qiáng)，能適應(yīng)彈性工作時(shí)間安排，包括周末及節(jié)假日值班 6、持有酒店職業(yè)經(jīng)理人或相關(guān)崗位培訓(xùn)證書者優(yōu)先考慮

【崗位職責(zé)】 1. 協(xié)助技術(shù)服務(wù)經(jīng)理帶領(lǐng)技術(shù)團(tuán)隊(duì)及協(xié)調(diào)下級供應(yīng)商的關(guān)系。 2. 定期進(jìn)行預(yù)防性維護(hù) 3. 確保俱樂部內(nèi)機(jī)器和設(shè)備的維護(hù)。 4. 確保申請遵守衛(wèi)生和安全程序 5. 參與行政工作 【崗位要求】 1. 維修相關(guān)認(rèn)證 2. 要求有度假村工程部工作經(jīng)驗(yàn)以及維修和管理相關(guān)經(jīng)驗(yàn) 3. 電腦技巧 4. 能說英語或其他外語者優(yōu)先 5. 該崗位需每周工作6天 【G.O福利】： 雙人住宿； 一日三餐國際自助餐廳； 吧臺飲料暢飲； 度假村內(nèi)所有娛樂活動(dòng)及場地設(shè)施免費(fèi)使用； 機(jī)場接送服務(wù)； 工作滿一年往返度假村和住址機(jī)票； 完善的工作意外傷害保險(xiǎn)及社會(huì)保險(xiǎn)； 國際化G.O團(tuán)隊(duì)； 擁有登臺演出的機(jī)會(huì)； 每年輪換海外及大中華區(qū)度假村工作機(jī)會(huì)； Club Med海外度假村免費(fèi)房間； 快速晉升通道。