Job Summary崗位概述：
Oversees and directs all aspects of either the Rooms function or Foodand Beverage function. Under rooms, operations including Front Office,Housekeeping, Laundry, Recreation, Spa and Health Club. Under Food and
Beverage, operations include Food & Beverage Service and Banquetingoperations.
The administrative departments (human resources and finance) should bemonitored and supervisor, and be kept informed on a daily basis.
The Commercial Department will likewise exercise control and supervision.In particular, reservations and revenue management will be the cornerstone ofsales, and will ensure the establishment of in-depth service regardingoperational and service methods for lodging and banquet reservations
負(fù)責(zé)監(jiān)督和指導(dǎo)客房或餐飲部門的各方面。客房包括前臺(tái)、客房清潔、洗衣、康樂(lè)、SPA和健身俱樂(lè)部的運(yùn)營(yíng)。餐飲方面，包括餐飲服務(wù)和宴會(huì)運(yùn)營(yíng)。
在行政部門方面（人力資源和財(cái)務(wù)），應(yīng)進(jìn)行相應(yīng)監(jiān)控和監(jiān)督，并保持日常信息通暢。
在商務(wù)發(fā)展部門也將行控制和監(jiān)督。特別是，預(yù)訂和收入管理將是銷售的基礎(chǔ)，確保建立關(guān)于住宿和宴會(huì)預(yù)訂的運(yùn)營(yíng)和深入服務(wù)的方法。
Major Duties & Responsibilities職責(zé)義務(wù)
1.????? Essential Duties and Responsibilities – (Key Activities of the role)? 基本職責(zé)（關(guān)鍵角色）
Interactswith guests and individuals outside the hotel, including, community leaders,government officials, travel industry representatives, suppliers, competitorsand other members of the local community.
與酒店外部的客人和個(gè)人互動(dòng)，包括社區(qū)領(lǐng)導(dǎo)、政府官員、旅游行業(yè)代表、供應(yīng)商、競(jìng)爭(zhēng)對(duì)手以及當(dāng)?shù)厣鐓^(qū)的其他成員。
2.????Human Resources &Administration 人事與行政職責(zé)
a)?????Oversee with the Director of Human Resources the interviewing foroperational department members, selection and appointment of new employeeswithin the lodging and food and beverage departments.
與人力資源總監(jiān)共同監(jiān)督運(yùn)營(yíng)部門成員的面試、新員工的選拔和任命，特別是住宿和餐飲部門。
b)?????Identify potential future department heads and participate in thedevelopment of their development plans.
識(shí)別有潛力在將來(lái)勝任部門故責(zé)任的員工并參與制定他們的發(fā)展計(jì)劃。
c)?????Establish and maintain an effective internal communication and meetingstructure to ensure optimal teamwork and productivity
建立和維護(hù)有效的內(nèi)部溝通和會(huì)議結(jié)構(gòu)，以確保最佳的團(tuán)隊(duì)合作和生產(chǎn)力。
d)?????Thoroughly manage the functions of all employees through the supervisionof each department head to raise and/or improve the quality standards of thedepartment
監(jiān)督各部門負(fù)責(zé)人，全面管理所有員工的職能，以提高或改善部門的質(zhì)量標(biāo)準(zhǔn)。
e)?????Conduct competency development and performance evaluations to identifykey personnel for further development and systematic career development.
進(jìn)行能力開發(fā)和績(jī)效評(píng)估，以識(shí)別關(guān)鍵人員進(jìn)行進(jìn)一步的發(fā)展和系統(tǒng)性的職業(yè)發(fā)展。
f)?????Work with the Human Resources Department to standardize the organizationalstructure, taking into account workforce planning and labor productivity.
與人力資源部門合作，標(biāo)準(zhǔn)化組織結(jié)構(gòu)，考慮到人力資源規(guī)劃和勞動(dòng)生產(chǎn)率。
g)?????Establish and maintain effective employee relations, including opencommunication with all employees.
建立和維護(hù)有效的員工關(guān)系，包括與所有員工的開放型溝通。
h)?????Organize quality team building opportunities and monthly employeemeetings with the training team and improve their motivation and heightenedawareness with Executive Committee Member, and coordinate with training dept
組織高質(zhì)量團(tuán)隊(duì)建設(shè)，包括與培訓(xùn)團(tuán)隊(duì)進(jìn)行每月員工會(huì)議，提高員工的積極性和意識(shí)，并與執(zhí)行委員會(huì)成員協(xié)調(diào)，配合完成部門培訓(xùn)。
3.???? Commercial and Marketing 市場(chǎng)營(yíng)銷職責(zé)
a)?????Interact with industry, guests, and individuals outside the hotel,including current and potential customers, representatives of owned companies,community leaders, government officials, travel industry representatives,suppliers, competitors, and other community members.
與酒店外部的行業(yè)、客人和個(gè)人互動(dòng)，包括現(xiàn)有和潛在客戶、附屬公司代表、社區(qū)領(lǐng)導(dǎo)、政府官員、旅游業(yè)代表、供應(yīng)商、競(jìng)爭(zhēng)對(duì)手和其他社區(qū)成員等。
b) Assist in thedevelopment and implementation of sales and strategic plans, marketing plans,and targeted programs to continuously advise and ensure optimal customersatisfaction, demand?potential, and profitability.
協(xié)助制定和實(shí)施銷售和戰(zhàn)略計(jì)劃、營(yíng)銷計(jì)劃以及針對(duì)性項(xiàng)目，以持續(xù)提供建議并確保最佳客戶滿意度、需求潛力和盈利能力。
c)?????Prepare and submit monthly forecast reports with revenue management tothe general manager in conjunction with the revenue management and the control
與收入管理控制部門協(xié)作，準(zhǔn)備并提交與收入管理相關(guān)的月度預(yù)測(cè)報(bào)告給總經(jīng)理。
d)?????Develop awareness programs, advertising and promotional campaigns tomaximize market awareness and patronage
制定意識(shí)提升項(xiàng)目、廣告和促銷活動(dòng)，以最大化市場(chǎng)知名度和客戶光顧數(shù)。
e)?????Monitor customer surveys and customer satisfaction results to identifydeficiencies, complaints, etc. and improve thorough service matters
監(jiān)測(cè)客戶調(diào)查和客戶滿意度結(jié)果，以識(shí)別不足、投訴等，并改善服務(wù)質(zhì)量。
f)?????Assist with possible sales opportunities through personal involvementwith all potential markets.
通過(guò)個(gè)人參與所有潛在市場(chǎng)，協(xié)助尋找可能的銷售機(jī)會(huì)。
g)?????Establish and maintain an exceptional level of visibility and involvementin the real estate and business, social, and governmental communities
在房地產(chǎn)和商業(yè)、社會(huì)及政府社區(qū)中建立并維持卓越的可見性和參與度
4.????? Finance & Administration 財(cái)務(wù)及行政
a)????? Participate as a practitioner andprovide leadership in the development of strategic business and operationalplans
參與并領(lǐng)導(dǎo)戰(zhàn)略業(yè)務(wù)和運(yùn)營(yíng)計(jì)劃的制定。
b)????? Work with the Director ofFinance, the Director of Revenue Management, and the Director of Commercial todevelop and manage the annual budget and report to the General Manager
與財(cái)務(wù)總監(jiān)、收益管理總監(jiān)和商業(yè)發(fā)展總監(jiān)合作，制定和管理年度預(yù)算，并向總經(jīng)理報(bào)告。
c)????? Prepare and submit monthlyoutlook/forecast reports with the Revenue Management to the General Manager.
與收益管理部門一起準(zhǔn)備并提交每月的展望/預(yù)測(cè)報(bào)告給總經(jīng)理。
d)????? Develop monthly reports andcompile reports with Executive Committee members.
制定每月報(bào)告并與執(zhí)行委員會(huì)成員匯編報(bào)告。
e)????? Monitor purchasing operations toensure compliance with hotel policies and procedures.
監(jiān)控采購(gòu)操作，確保遵循酒店政策和程序。
f)????? Contribute to the implementationand monitoring of the cash management program, including inventory and receivables.
參與現(xiàn)金管理程序的實(shí)施和監(jiān)控，包括庫(kù)存和應(yīng)收款項(xiàng)
g)????? Hotel inventory of generalconsumer goods is conducted monthly, and equipment-related inventory isconducted at least once every three months, especially for Rooms and Food&Beverage department. And all inventories are attended and supervised thenumbers, and report to General Manager
酒店的消費(fèi)品庫(kù)存每月進(jìn)行一次，設(shè)備相關(guān)的庫(kù)存至少每三個(gè)月進(jìn)行一次，特別是客房和餐飲部門。所有庫(kù)存都要進(jìn)行記錄和監(jiān)控，并向總經(jīng)理報(bào)告。
5.????? Related Major Operations 運(yùn)營(yíng)相關(guān)職責(zé)
a)????? Establish new standards for thehotel and provide advice and guidance to ensure the highest level of guestsatisfaction by providing quality guest services and amenities.
建立酒店的新標(biāo)準(zhǔn)，并提供建議和指導(dǎo)，以確保通過(guò)提供優(yōu)質(zhì)的客人服務(wù)和設(shè)施實(shí)現(xiàn)最高水平的客戶滿意度。
b)????? Respond to customer complaintsand grievances in a timely manner and seek timely reports from the RoomsDirector, Front Office Manager, and Duty Manager, and take action as needed.
及時(shí)回應(yīng)客戶投訴和不滿，并及時(shí)向客房總監(jiān)、前臺(tái)經(jīng)理和值班經(jīng)理尋求報(bào)告，并根據(jù)需要采取行動(dòng)
c)????? Participate in conducting monthlyinspections to ensure that the physical facilities are kept in operationalcondition through full implementation of the preventive maintenance program andwise planning and management of FF&E and CapEx as directed
參與進(jìn)行每月檢查，確保通過(guò)全面實(shí)施預(yù)防性維護(hù)計(jì)劃以及根據(jù)指示合理規(guī)劃和管理家具及設(shè)備（FF&E）和資本支出（CapEx），保持物理設(shè)施處于運(yùn)營(yíng)狀態(tài)。
d)? ? ? ?Inspect and conduct regular inspections andenforcement of all guest rooms with the Director of Rooms, especially duringVIP check-in and check-in Villa without any fail, and greet guests at check-in time
與房務(wù)總監(jiān)一起定期檢查所有客房，特別是在VIP入住和別墅入住時(shí)，確保不出現(xiàn)失誤，并在入住時(shí)迎接客人。
e)????? Ensure that emergency proceduresare practiced and implemented to protect the safety and security of guests andemployees
確保實(shí)施和實(shí)踐應(yīng)急程序，以保護(hù)客人和員工的安全。
f)????? Review and implement energyconservation plans to minimize energy and utility consumption withoutsacrificing human comfort.
審查并實(shí)施節(jié)能計(jì)劃，以在不犧牲人類舒適的情況下最小化能源和公共事業(yè)的消耗。
g)????? Participate in MOD and be incharge of the night shift to implement and report on crime prevention, facilityand operational management, including customer support and satisfaction.
參與值班經(jīng)理（MOD）工作，負(fù)責(zé)夜班，實(shí)施并報(bào)告犯罪預(yù)防、設(shè)施和運(yùn)營(yíng)管理，客戶支持和滿意度等工作。
h)????? Coordinate functions andactivities with the General Manager, the community, and government offices asappropriate.
根據(jù)需要與總經(jīng)理、社區(qū)和政府辦公室協(xié)調(diào)功能和活動(dòng)。
