·??????Greets all guests atall times in a friendly and helpful manner and attempts to learn and useguest’s name at every opportunity?
·??????Registers and roomsall arrivals according to established procedures
·??????Maintains intimateknowledge of departmental standards and procedures
·??????Performs check in,check out and room change procedures and ensures all data are entered completelyinto the hotel systems in accordance with reservation
·??????Controls andmaintains arrivals and departures records and pre-registration cards for VIPsand Priority Club Members
·??????Maintains cashierfloat and ensures accurate daily report of all money received
·??????Ensure sufficientadvance deposit collected upon check in and action on high balance accountevery shift
·??????Cashes hotel guest’spersonal and travelers checks and assists with currency exchange, ensure nofake or damage currency collect when receiving or changing money for the guest
·??????Be familiar withtravel agent or any organization voucher and check the validity of travel agentvouchers
·??????Keeps abreast ofall modifications to accounting policies and procedures
·??????Maintain anaccurate room status and to be familiar with all room types, package plan, roomrates, F&B promotion etc
·??????Advise Concierge onthe assigned rooms to expedite the delivery of luggage
·??????Responsible andattends to guest’s request of using the service of safety box at all times
·??????Knowledgeable ofall special promotion procedures, for programs such as; Seasonal Packages and IntercontinentalHotels Group Loyalty programs
·??????Attends to guest’scomplaints, inquiries and requests, referees problems to supervisor/AssistantManager if he/she unable to assist
·??????Record in thelogbook any unusual happenings and all important matters for follow up
·??????Run the “back-up”in order to anticipate computer or electrical failure according to the setstandard
·??????Is familiar withother Intercontinental Hotels and Resorts so that guest indicating any nextdestination on the registration card can be “sold” an onward booking to anotherInterContinental Hotels
·??????Does everythingpossible to ensure that the guests depart the hotel with a positive impressionof hotel service
·??????Performs the audit balancesand prepares all works for audit in an orderly fashion
·??????When on nightshift, checks night report, prepare the morning report and prepare allnecessary forms for the guest arrival
·??????Check allcorrespondences to ensure billing instructions are properly approved andsupported with voucher or other valid credit advance
·??????Maintainscomprehensive knowledge of standard reservation procedures including correctforms to use, how to read telex, e-mail, messages, and how to interpretavailability sources within the reservation systems
·??????Prepare groupmaster folio and outstanding list upon check out
·??????Ensure accuratepost of guests’ miscellaneous charges into guest accounts
·??????Ensure hotel creditpolicy is adhered to at all times
·??????Handle small amountof cash paid out
·??????Ensure all vouchersfor rebates, transfers, paid-outs and corrections are clearly explained andsupported
·??????Ensure all guestssettle their account by proper form of payment before leaving the hotel
·??????To balance the day’spostings, receipts, cash and credit cards to the computer print-outs at the endof shift. Ensure Shift Leader witness your balance work and drop in the float
·??????Hand over to the followingGuest Service Officer the established sum of the rotating float. Both partymust acknowledge the transfer in the prided logbook. Maintain, count and keepsecure all house funds
·??????Help in the effortto avoid late charges and skippers and to inform the Guest Service ShiftLeader/Reception Manager/Front Office Manager if they are discovered
·??????Make sure allchecks and folios are following the number sequence. Sings void checks with thereason
·??????Takes wake up callsfrom guests, files in properly the call list and then sends it to the TelephoneOperator for process
·??????Make sure allcashier transaction summaries have been completed correctly and balanced withOpera Summary
·??????Responsible formaintaining enough currency denominations for cashiers daily exchange
·??????Maintains exemplarydeportment standards of behavior and appearance and attitude as expected in aICHG Brand
·??????Takes personalinterest and pride to ensure that the front desk work area is kept clean and inan orderly state al all times
·??????Endeavors tomaintain the high standards of the hotel with particular regard to theimportance of ICHG Loyalty Program member and other VIP’s and with reference tohotel and to be a health or safety hazard
