Depending on level of responsibility, supervises thedaily operation of the restaurant; assists with menu and promotions planning,maintains sanitation standards. To ensure associates and both external andinternal guests are satisfied,? keep aneye on the market to seek opportunity for revenue growth and ensure thefinancial health of the outlet
根據(jù)職責(zé)級(jí)別，監(jiān)督餐廳的日常運(yùn)營(yíng)，協(xié)助菜單訂制和月度促銷計(jì)劃，保持衛(wèi)生標(biāo)準(zhǔn)，確保員工及客人的滿意度，密切關(guān)注市場(chǎng)，尋找收入增長(zhǎng)的機(jī)會(huì)，確保餐廳的利潤(rùn)收入
·???????
Interacts with guests to obtain feedback on product
quality and service levels.
與客人溝通以獲得關(guān)于產(chǎn)品質(zhì)量和服務(wù)水平的反饋
·???????
Supervises staffing levels to ensure that guest
service, operational needs and financial objectives are met.
監(jiān)督員工標(biāo)準(zhǔn)，確?？腿朔?wù)，營(yíng)運(yùn)需求和財(cái)務(wù)目標(biāo)得到滿足
·???????
Ensures all associates have proper supplies, equipment
and uniforms and in accord with the grooming standard
確保所有員工都有適當(dāng)?shù)娜粘Ｓ镁?，設(shè)備和制服，并符合儀容儀表標(biāo)準(zhǔn)
·???????
Empowers associates to provide excellent customer
service within guidelines.
授權(quán)員工在指導(dǎo)方針范圍內(nèi)提供優(yōu)質(zhì)的客戶服務(wù)
·???????
Handles associate question and concerns.
處理客人及員工的相關(guān)問題
·???????
Handles guest problems and complaints, seeking
assistance from supervisor as necessary.
處理客人的問題和投訴，必要時(shí)尋求上級(jí)主管的幫助
·???????
Monitors associates to ensure performance expectations
are met.
監(jiān)控員工，確保員工的工作表現(xiàn)達(dá)到預(yù)期質(zhì)量
·???????
Provides feedback to associates based on observation of
service behaviours.
根據(jù)觀察到的服務(wù)表現(xiàn)向員工提供反饋
·???????
Strives to improve service performance.
努力提高服務(wù)績(jī)效
·???????
Sets a positive example for guest relations.
樹立一個(gè)積極的榜樣對(duì)客服務(wù)
·???????
Assists in the review of comment cards and guest
satisfaction results with associates.
協(xié)助員工跟進(jìn)意見卡和客人滿意度結(jié)果
·???????
Supervises daily shift operations.??????
監(jiān)督日常輪班工作???????????????????????????????????????????????????????????????????????
·???????
Communicates to Chef and Assistant Director of F&B
AND Director of F&B any issues regarding food and beverage quality and
service levels.
與廚師長(zhǎng)和副總監(jiān)以及餐飲總監(jiān)溝通任何有關(guān)餐飲質(zhì)量和服務(wù)質(zhì)量的問題
·???????
Participates in department meetings by communicating a
clear and consistent message regarding the departmental goals to produce
desired results.
參與部門會(huì)議，就部門目標(biāo)傳達(dá)清晰一致的信息，以達(dá)到預(yù)期效果
·???????
Ensures compliance with all restaurant policies,
standards and? financial procedures
確保遵守所有餐廳政策，標(biāo)準(zhǔn)和財(cái)務(wù)制度
·???????
Monitors alcohol beverage service in compliance with
local laws.
根據(jù)當(dāng)?shù)胤杀O(jiān)督酒水服務(wù)標(biāo)準(zhǔn)
·???????
Manages to achieve or exceed budgeted goals.
完成或超過預(yù)算目標(biāo)
·???????
Supervises on-going training initiatives.
監(jiān)督持續(xù)的培訓(xùn)計(jì)劃
·???????
Performs all duties of restaurant associates and
related departments as necessary.
執(zhí)行餐廳員工和相關(guān)部門的溝通和協(xié)調(diào)
·???????
Opens and closes restaurants shifts or schedules the
right associates to do so
合理安排員工班次
·???????
Good communication with other department
與其他部門保持良好的溝通
·???????
To ensure duty rosters for the associates and
department are submit for F&B Management reference
確保員工的排班是按標(biāo)準(zhǔn)時(shí)間交給餐飲部管理層參考
·???????
Update Daily Management Board
每天更新部門信息板
·???????
Uses all available on the job training tools for
associates.
提供員工所有可用的職業(yè)培訓(xùn)工具
·???????
Final check the buffet set up and name tag accuracy
檢查自助餐擺臺(tái)和食物標(biāo)簽的準(zhǔn)確性
·???????
Controls outsourced labour level based on business
needs
根據(jù)日常運(yùn)營(yíng)需求控制外包工成本
·???????
Communicates performance expectations in accordance
with job descriptions for each position.
根據(jù)每個(gè)職位的工作描述傳達(dá)績(jī)效期望
·???????
Coaches and counsels associates regarding performance
on an on-going basis.
為同事提供持續(xù)的績(jī)效方面的指導(dǎo)和咨詢
·????????
Conducts outlet’s associates’ performance appraisals
according to standard operating procedures.
根據(jù)標(biāo)準(zhǔn)操作程序?qū)T工進(jìn)行績(jī)效評(píng)估
·???????
Participates in the development of department’s capital
expenditure goals, manages projects as needed
根據(jù)需要參與部門資本支出目標(biāo)的制定
·???????
To hold and conduct a monthly communications meeting
with all staff, and submit minutes to the Director of F&B accordingly
每月與所有員工召開一次溝通會(huì)議，并將會(huì)議記錄提交給餐飲副總監(jiān)及總監(jiān)
·???????
Performs other duties as assigned to meet business
needs?
完成其他分配的工作以滿足部門需求
·???????
To strictly adhere and enforce the phone usage hotel
policy
嚴(yán)格遵守和執(zhí)行酒店的電話禮儀和使用政策
