【職位描述】
主要目標:
客戶服務中心服務大使通過電話、品牌官網在線、電子郵件、品牌公眾號、企業(yè)微信、天貓平臺在線聊天工具或其他電子社交媒體,代表江詩丹頓與顧客建立聯(lián)系。服務大使始終代表品牌形象,處理所有關于顧客服務、銷售和售后方面的要求?;趦?yōu)秀的溝通技能,服務大使對于所有的顧客需求能夠提供幫助,包括服務需求和銷售咨詢。判讀顧客需求,引導顧客下單,并處理各類顧客投訴,提高顧客滿意度。
主要職責:
通過電話、品牌官網在線、電子郵件、品牌公眾號、企業(yè)微信、天貓平臺在線聊天工具或其他電子社交媒體與顧客保持聯(lián)系,回答顧客的問題;
利用線上觸點,做全渠道溝通協(xié)助;與銷售團隊配合,為到店用戶提供個性化服務,進一步提升轉化率和滿意度;
促進線上銷售和電話銷售成交量,提高詢單轉化率以達到銷售目標;
負責平臺訂單管理,發(fā)貨進度的跟進,及時處理快遞物流異常問題;
在相關系統(tǒng)內,準確錄入所有業(yè)務需要的數據和相關信息;
及時、有效、妥善處理各類客戶投訴,辨別顧客滿意與否,并將結果匯報給主管;
熟悉各個平臺規(guī)則、做好差評防控,與顧客建立友好信任的關系,提高顧客滿意度,并達到顧客滿意度調研目標;
支持品牌電子商務的網頁管理及相應的用戶體驗測試;
遵守品牌的政策和工作流程,塑造專業(yè)形象;
與品牌售后團隊、各店鋪和集團售后平臺協(xié)作,處理各類保養(yǎng)、維修和售后需求。
職位要求:
優(yōu)秀的溝通能力,普通話發(fā)音標準,優(yōu)秀的電話溝通、在線文字表達能力
出色的學習能力和團隊合作精神
服務意識佳、高度的責任心和同理心
熱愛客服工作,可以接受早晚班和周末、國定假日輪班的工作安排
基本的電腦操作技能,打字速度50-60字/分鐘以上
本科及以上學歷
具有以下經驗更佳:
擁有銷售經驗或對客服務相關經驗者優(yōu)先考慮
——他們用聲音和網絡傳遞藝術作品的工匠精神,讓尊貴的客人體驗全方位的優(yōu)質服務;
——他們不斷助力江詩丹頓的數字化戰(zhàn)略升級,與江詩丹頓新零售業(yè)務共創(chuàng)輝煌!
About Vacheron Constantin
Vacheron Constantin, crafting eternity since 1755, has transmitted its expertise through generations of master craftsmen without interruption in order to craft its timekeepers for eternity. Representing for over 260 years the very spirit of Haute Horlogerie, Vacheron Constantin continues to design, develop, and produce outstanding timepieces that remain faithful to its three brand fundamentals: technical excellence, inspired aesthetics, and superlative finishing. Vacheron Constantin is the longest established submitting company of the prestigious, independent quality seal ‘Poin?on de Genève’ and produces the largest number of certified watches. This commitment has guaranteed the highest quality of its timepieces since 1901. Vacheron Constantin is currently active in 80 countries through 400 points of sales and continuing to develop in accordance with Fran?ois Constantin’s motto “Do better if possible, and that is always possible”.
You will enjoy this new adventure THANKS TO
? Our teams. You will join motivated, creative, and talented teams that share the same passion and energy.
? Our benefits. Joining Vacheron Constantin means working in a caring, transparent, and flexible work environment. We offer a workspace where you will feel welcome, and you will be able to give the best of yourself.
? Your personal development: You will enjoy career growth opportunities, as well as international mobility within the Maison or within Richemont Maisons.