job overview職位概述
·?Provide fast and courteous service of food and beverages to guests and ensure quality of food and beverage presentation per established standards.
·?為客人提供快速熱情的餐飲服務，根據設定的標準確保餐飲外觀的質量。
·?Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. ??
·?遵守當地的衛(wèi)生和安全法規(guī)，或其它適用的規(guī)定，以及品牌規(guī)范和當地的規(guī)章制度。
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At InterContinental Hotels & Resorts??we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
Be charming?by being approachable, having confidence and showing respect.
Stay in the moment?by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
Make it memorable?by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
在洲際酒店及度假村?，我們希望賓客感覺風格獨特、時尚現(xiàn)代和深入洞悉，這意味我們需要你：
親切、充滿自信、體現(xiàn)尊重來展現(xiàn)富有魅力的你。
理解和預測賓客的需要、做到細心周到、具主人翁精神、把事情辦好，保持專注當下。
見多識廣、分享閱歷、展現(xiàn)你的風格來創(chuàng)造令人感覺特別的時刻，做到令人難忘。
Duties and Responsibilities工作職責
·?Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
·?按照部門的規(guī)范和程序提供高標準的餐飲服務。
·?Communicates to his/her superior any difficulties, guest comments and other relevant information ?
·?與上級領導交流有關疑難，客人意見和其它相關信息。
·?Establishes and maintains effective employee working relationships
·?與員工建立并保持良好的工作關系。
·?Attends and participates in daily briefings and other meetings as scheduled
·?參加和參與每日的例會和其它計劃好的會議。
·?Attends and participates in training sessions as scheduled
·?參加和參與計劃好的培訓課程。
·?Prepares for service by ensuring:
·?確保部門的以下各項工作就緒為客人提供服務：
o?Grooming is impeccable and in accordance with ICHG personal presentation standards
o?遵守洲際酒店集團的個人儀表儀容規(guī)范著裝無可挑剔
o?Outlet equipment is clean
o?設備干凈
o?Equipment is sorted and stored
o?設備分類且存放好
o?Glassware is polished
o?玻璃器皿擦亮?
o?Flatware is polished
o?擦亮餐具
o?China is clean
o?清潔瓷器
o?Waiter stations are prepared
o?準備好服務臺
o?Cutlery is placed for buffet and table service
o?擺放好自助餐桌上的餐具
o?Tables are set
o?擺設好餐臺
o?Reservations are read and familiarized
o?閱讀并熟悉預訂
o?Special occasions are ready
o?準備好特別活動
o?Music is on
o?放音樂
o?Lighting is on
o?開燈
o?Outlet is ready for service and guest comfort
o?酒吧準備就緒為客人提供舒適的服務。
o?Carries out effective service by ensuring:
o?高效的提供服務：
o?Guests are greeted and seated
o?迎賓并安排客人就坐
o?Daily specials are explained and upsold
o?說明并推銷每日特價
o?Food orders are processed accurately
o?準確的下餐單
o?Trays and tray jacks are effectively used
o?有效的利用托盤和托盤架
o?Food orders are taken quickly
o?快速的為客人寫餐單
o?Payment methods are handled accurately
o?確的處理付款方法
o?Working areas are cleaned and re-set quickly
o?快速的清潔工作區(qū)和重新布置
o?Bar is clean
o?清潔的酒吧
o?Used ashtrays are regularly cleaned
o?定時清理用過的煙灰缸
o?Guests are conversed with in relation to the food and beverage products
o?與客人談論有關的餐飲產品
·?Carries out effective beverage service by ensuring:
·?通過確保以下內容高效的提供飲品服務：
o?Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
o?遵守酒精飲料服務歸定，推銷飲料并定時為客人續(xù)酒。
o?Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
o?與客人談論葡萄酒，建意葡萄酒的品種和風格，寫單和為客人送酒
o?Promoting and selling cocktails to guests
o?向客人推銷雞尾酒
o?Making and presenting cocktails
o?調配和裝飾雞尾酒
o?Coffee and tea is served hot and in accordance with standard
o?按規(guī)范提供熱的咖啡和茶
·?Take appropriate action to resolve guest complaints
·?正確處理客人的投訴。
·?Food and beverage stock is stored in relation to hotel procedures
·?按照酒店的規(guī)定存儲餐飲存貨。
·?Performs related duties and special projects as assigned
·?承擔相關的職責和安排的特別項目。
