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This is an excellent opportunity to be responsible for delivering brand service & operations learning practices and enhancing the effectiveness to uplift hotel service quality and guest love, as well as supporting new learning initiatives and creatively drive program marketing to support IHG global learning strategy and effectiveness. Your day to day Hotel Training Delivery: ?Deliver existing & new training programs (virtual / face-to-face training) to hotel colleagues ?Ensure learning is embedded by working with Operations team and HR colleagues to ensure effective support, coaching and mentoring is in place. Training Program Design and Implementation: ?Analyze learning needs and identify current learning gaps, understand targeted audience groups learning styles and preferences. ?Provide logistics and coordination support to learning programs ?Revisit programs which have been implemented and make sure programs are updated and feedbacks are incorporated. Digital Learning Program Design & Implementation: ?Leverage global digital learning resources and IHG University platform as appropriate and identify areas where localization is required. ?Creatively design digital learning campaigns and events to attract, engage, and motivate hotel front-line users to learn and grow on WeLearn platform. Other Projects: ?Support global learning strategic project and initiatives and local learning projects. ?Design and implement internal marketing and communication activities to promote learning programs and IHG University. ?Maintain training standards, catalogues and other supporting tools/documents that are related to IHG University. ? What we need from you? ?At least 5 years of work experience in training, instruction design or project management; ?Working experience in training function, especially hospitality industry background is preferred. ?Experience with training delivery, strong training delivery skill is a plus ?Ability to design, facilitate and deliver learning programs with impact ?Project management skills to scope, plan and deliver project key milestones ?Excellent interpersonal, consultative, and communication skills with excellent English proficiency both verbal and written. ?Ability to diagnose problems and thoroughly analyze information to guide decision-making. ?Prefer to have hotel industry experience and training delivery skills, e.g., certifications of training skills.

崗位職責 建立酒店培訓(xùn)體系、酒店知識庫，協(xié)助業(yè)務(wù)部門進行質(zhì)量管理，協(xié)助人力資源總監(jiān)進行人才梯隊培養(yǎng)。 1.根據(jù)酒店戰(zhàn)略發(fā)展需求，建立和完善培訓(xùn)體系、培訓(xùn)制度，制定年度/季度培訓(xùn)計劃； 2.搭建酒店培訓(xùn)員網(wǎng)絡(luò)，激發(fā)部門培訓(xùn)員的積極性，做好追蹤培訓(xùn)和反饋評估工作； 3.擬定酒店年度教育培訓(xùn)經(jīng)費預(yù)算，管理教育培訓(xùn)經(jīng)費，管理培訓(xùn)部設(shè)施設(shè)備； 4.拓展培訓(xùn)渠道、維護內(nèi)外部培訓(xùn)資源； 5.收集各類數(shù)據(jù)，建立和健全培訓(xùn)檔案庫，為考核、評估、選拔各類人員當好參謀； 6.負責酒店員工的教育培訓(xùn)需求分析、課程制定、培訓(xùn)落實、評估、考核、發(fā)證等組織管理工作； 7.完成上級安排的各項工作。 任職要求 1、?大學(xué)本科及以上學(xué)歷； 2、?至少3年的酒店經(jīng)驗，及2年以上培訓(xùn)相關(guān)經(jīng)驗； 3、?熟練使用Word、Excel、PPT等辦公軟件，如有攝影、視頻剪輯、圖片經(jīng)驗尤佳； 4、?優(yōu)秀演示及溝能技巧，能和不同類型的人員進行有效溝通； 5、?英語CET-4以上； 6、?充滿活力、積極主動、必要時愿意承擔額外的職責。

Duties and Responsibilities 工作職責 ? 1. Major responsibilities 主要職責 · Develop L&D policies as required. 根據(jù)要求制定學(xué)習與發(fā)展政策。 · Develop and monitor annual and monthly training budget. 制定并監(jiān)控年度及月度培訓(xùn)預(yù)算。 · Conduct needs analysis with department managers to assess specific learning needs. 與部門經(jīng)理合作進行需求分析，確定學(xué)習需求。 · Maintain a current knowledge of statutory requirements and develop creative and innovative training programs (on-line or off-line) 熟悉當前法定的培訓(xùn)項目的要求，以及開發(fā)一些創(chuàng)新的培訓(xùn)項目（線上或者線下） · Conduct training programs such as Orientation, English training, customer service programs, supervisory and management skills programs, and other components of the LHI Learning & Development Framework as necessary. 根據(jù)需要開展各項培訓(xùn)課程，如入職培訓(xùn)、英語培訓(xùn)、客戶服務(wù)培訓(xùn)、管理技能培訓(xùn)及朗廷酒店集團學(xué)習與發(fā)展框架中的其他培訓(xùn)項目。 · Coordinate training programs with external consultants such as beauty make-up class, grooming class, fire safety training, first aid class, hygiene class, etc. 與外方顧問協(xié)調(diào)化妝、儀容儀表、防火安全、急救、衛(wèi)生等培訓(xùn)項目。 · Evaluate training effectiveness by conducting training audits and produce audit reports for management review. 通過審核評估培訓(xùn)效果，制作審核報告交管理層審閱。 · Develop Departmental Trainers System by conducting Train-the-trainer program, monthly training plan and report system, etc. 通過培訓(xùn)員培訓(xùn)、月度培訓(xùn)計劃和報告系統(tǒng)等發(fā)展部門培訓(xùn)員系統(tǒng)。 · Conduct monthly departmental trainer meeting. 組織每月部門培訓(xùn)員會議。 · Sit-in departmental training sessions and give feedback to departmental trainers. 旁聽部門培訓(xùn)并向部門培訓(xùn)員提供反饋。 · Develop and monitor Best Trainer Award system. 發(fā)展和監(jiān)控最佳培訓(xùn)員獎勵系統(tǒng)。 · Monitor and oversee all departmental learning programs including, Departmental Orientation, FLHSS (Fire Life Health Safe Security), etc 監(jiān)督和管理所有部門學(xué)習項目，包括部門入職、防火、生命健康、安保培訓(xùn)等。 · Develop and present Annual and Monthly Training Plan and Calendar. 制定出臺年度和月度培訓(xùn)計劃和日程安排。 · Recruit and monitor student trainees and management trainees according to annual plan. 根據(jù)年度計劃招聘并監(jiān)督學(xué)校實習生及管理實習生。 · Conduct monthly trainee meeting. 組織每月實習生會議。 · Monitor and control training resources. 監(jiān)管培訓(xùn)資源。 · Track, input and maintain all individual colleague learning & development records within HRMIS System. 在人力資源管理信息系統(tǒng)內(nèi)跟蹤、錄入及管理所有員工的學(xué)習與發(fā)展記錄。 · Maintenance of attendance records and other documentation related to the Learning & Development efforts. 維護與學(xué)習和發(fā)展活動有關(guān)的考勤記錄和其他文件。 · Maintain creative training communication channels (Wechat, Notice Board, emails or other platform). 管理各個培訓(xùn)溝通渠道，保證其內(nèi)容新穎。 · Observe and appraise colleague performance during sessions, providing feedback to management which would facilitate improvements in accordance to LHI standards with regard to product and performance. 評估員工在各階段的表現(xiàn)并向管理層反饋，以促進產(chǎn)品和績效按朗廷酒店集團的標準不斷得以提高和完善。 · Support all efforts to enliven our Company’s Vison, Mission, Objective & Values (VMOV) Brand Promise, and Quality and Guest Experiences programs throughout the hotel leading by example and serving as a role model. 支持酒店內(nèi)一切以實例和楷?；罨具h景、使命、目標、信念，品牌承諾以及顧客體驗項目。 · Ensure security and confidentiality of all information throughout the hotel. 保證酒店所有信息機密安全。 · Plan and conduct meetings with EXCO members, department managers, departmental trainers and rest of colleagues to review performance trends, develop action plans and give recognition. 組織會議，與行政委員會委員、部門經(jīng)理、部門培訓(xùn)員及其他員工研究業(yè)績走向、制定行動方案并給予肯定。 · Perform any duties as assigned by the management deemed necessary. 執(zhí)行任何管理層委托的工作。 ? 2. Human Resources responsibilities 人力資源職責 · Work closely with entire HR Team with regard to promoting an “employer of choice” philosophy. 與整個人力資源團隊密切配合，倡導(dǎo)“理想雇主”宗旨使命。 · Career development programs for colleagues. 為員工提供職業(yè)發(fā)展計劃。 · Involvement in the local community. 積極參與當?shù)厣鐓^(qū)活動。 · Assist in all colleague recognition programs such as Thank-you Card, Colleague of the Month, Birthday parties, annual party, holiday parties & celebrations. 協(xié)助所有員工認同計劃，如每月最佳員工、生日會、年會、節(jié)日慶祝會等。 ? ? Requirements 職位要求 ? 1. Mandatory 必備要求 ? Educational Background 教育背景 · Degree in Human Resources, Hospitality, Communications, Education, Psychology, Fine Arts or other related areas. 人事、酒店管理、傳播、教育、心理學(xué)、文學(xué)或其他相關(guān)專業(yè)學(xué)歷 · Previous HR experiences a plus. 有人事經(jīng)驗最佳 ? Experience 工作經(jīng)驗 A minimum of 5 years in training experience, preferably within the hospitality field or high end customer service discipline 至少5年培訓(xùn)工作經(jīng)驗，酒店或高端客服領(lǐng)域最佳 ? Job Skill / Knowledge 職業(yè)技能/知識 Knowledge of different departments within a hotel setting. 熟悉酒店各部門 Must possess ability to coordinate with multiple tasks. 同時協(xié)調(diào)多項工作的能力 Knowledge of how to develop training programs. 開發(fā)培訓(xùn)計劃的能力 Strong Computer literacy to include: Microsoft Office Suite and Internet.? Digital Imaging knowledge preferable. 熟練使用微軟辦公軟件及因特網(wǎng)，了解數(shù)字影像技術(shù)優(yōu)先 Excellent communication skills . 優(yōu)秀的溝通能力 Fluency in English and Chinese (verbal, written and comprehension) . 中、英文流利（口頭、書面及理解） Problem solving and Action Plan formulation. 解決問題、制定行動方案的能力 Requires high levels of interaction with all members of staff.? ? ? ?Exchanging ideas, information and opinions with others to formulate programs and arrive jointly at decisions, conclusions and solutions. 與所有員工深層互動的能力，與他人交流想法、信息和看法以制定計劃、做出決定及解決問題的能力 Possess high degree of stamina, agility and flexibility. 精力充沛、反應(yīng)敏捷、靈活機動 Able to present themselves with an uplifting personality as well as presenting a high degree of confidentially. 積極向上、嚴守機密

Job Responsibilities： Assesses training needs based on Performance Monitor Report, Performance Development Reviews, employee feedback, guest comments, business result, observation, among others. Assists in developing annual training plan for general skills, knowledge, languages, and areas for improvement based on the result of training needs analysis and revise when needed. Facilitates and conducts Orientation Programs for new hires, as well as casual and contractual staff. Introduces Shangri-La Group, Vision, Mission, Philosophy, Guiding Principles, and Shangri-La Care and other core service skills and knowledge trainings. Ensures the cascading of SLA Trainer Skill I and II especially for identified Departmental Trainers. Assists the DHR in administering HR policies and procedures, as well as in coaching, implementation, review, recording and communications related to all HR procedures, programs and activities. Job?Requirements： More than 3 years working experience in the same position. Have good communication ability and coordination ability. Have strong written comprehensive ability and oral expression ability. Able to formulate the overall training planning and implementation plan of the hotel in accordance with the needs of the hotel operation and development of talents.

【崗位職責】 1、制定并完善酒店各項培訓(xùn)管理制度。 2、協(xié)助上級進行全酒店各部門日常培訓(xùn)需求分析。 3、負責新員工的入職培訓(xùn)工作。 4、負責全酒店員工的公共外語、行業(yè)素質(zhì)意識及酒店規(guī)章制度培訓(xùn)。 5、收取各部門季度、月度培訓(xùn)計劃、初審工作。 6、協(xié)助上級培訓(xùn)各部門業(yè)務(wù)培訓(xùn)負責人培訓(xùn)技巧和知識。 7、編輯最新酒店業(yè)管理和信息資料,向各部門和全體員工推薦公布。 8、員工活動策劃舉辦及分享（員工大會、集團要求的各類活動、團建活動、員工生日會、總經(jīng)理對話會等）。 9、酒店儀容儀表及產(chǎn)品知識檢查。 10、負責酒店整體培訓(xùn)小時數(shù)的管控。 11、傳達集團培訓(xùn)學(xué)習內(nèi)容及跟進。 【崗位要求】 1、專科以上學(xué)歷，有相同崗位工作經(jīng)驗2年以上。 2、具有良好的溝通能力和協(xié)調(diào)能力。 3、具有較強的文字綜合能力和口頭表達能力。 3、能按照酒店經(jīng)營發(fā)展對人才的需要，制訂酒店總體培訓(xùn)規(guī)劃和實施計劃。 4、具備教育學(xué)、心理學(xué)以及酒店管理理論知識。 5、熟悉員工的規(guī)律、特點和崗位培訓(xùn)工作程序。 6、有萬豪工作背景為佳。

崗位職責： 1、完成酒店人力資源的培訓(xùn)與開發(fā)，制定、完善酒店培訓(xùn)制度與細則，制定長、短期培訓(xùn)計劃。 2、負責實施組織新員工培訓(xùn)、部門交叉培訓(xùn)，并對培訓(xùn)的效果進行評估。 3、負責與外部培訓(xùn)機構(gòu)或培訓(xùn)師建立良好的關(guān)系，并且收集外部培訓(xùn)、教育的各種信息。 4、負責建立系統(tǒng)的員工培訓(xùn)檔案。 職位描述： 有酒店2-3年專職培訓(xùn)工作，大專以上學(xué)歷水平，具有良好的英文水平以及電腦操作能力。

Your day to day 日常職責 ? 1.Responsible for managing the hotel’s training function, including developing a complement of qualified departmental trainers and establishes a hotel system for generating training data and evaluating results.?The Training Manager position impacts on the skills, knowledge and attitudes of every hotel employee and ensures the availability and use of effective resource. ? ?負責管理酒店的培訓(xùn)職能，包括發(fā)展合格的部門后備培訓(xùn)師，建立一套酒店培訓(xùn)數(shù)據(jù)和評估結(jié)果系統(tǒng)。培訓(xùn)經(jīng)理這個職位將對每家酒店員工的知識技能和工作態(tài)度起影響作用，并確保酒店擁有和任用高素質(zhì)的人力資源。 ? 2.Analyse training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Plan for the General Manager and Executive Committee for review. ? ?分析酒店整體的和各部門的培訓(xùn)需求，針對需求制定策略，用培訓(xùn)計劃書的形式呈交給總經(jīng)理和行政委員會審閱。 ? 3.Familiarize yourself with the IHG HR and Training Standards, localizing where necessary. ? ?使自己了解洲際酒店集團人力資源和培訓(xùn)的規(guī)范，必要之處進行本地化處理。 ? 4.Monitor the progress of theTraining Business Plan for each department to ensure that the training objectives are being achieved. ? ?監(jiān)督每個部門培訓(xùn)業(yè)務(wù)計劃的進展，確保實現(xiàn)培訓(xùn)目標。 ? 5.Maintains all hotel training records. ? ?保存酒店全部的培訓(xùn)記錄。 ? 6.Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective. ? ?與部門領(lǐng)導(dǎo)一起設(shè)計、制定和執(zhí)行能夠符合具體的部門要求的培訓(xùn)計劃，確保培訓(xùn)課程方案的制定，以及培訓(xùn)的有效性。 ? 7.Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, Heartbeat,achievement of budget, etc. ? ?利用洲際酒店集團的基本測量標準監(jiān)測培訓(xùn)計劃的成果，并進行相應(yīng)的修改。如員工融入調(diào)查及意向調(diào)查，賓客心語報告，預(yù)算完成情況等。 What we need from you 我們需要你具備 ? 1.Communication skills are utilized a significant amount of time when interacting with others;demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. ? ?擁有在與他人交往時大多數(shù)時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。 ? 2.Proficient in the use of Microsoft Office. ? ?精通微軟辦公軟件。 ? 3.Good writing skills. ? ?良好的寫作技能 ? 4.Knowledge of Local Labour and Employment Regulations. ? ?具有本地人力和雇傭法的知識 ? 5.Problem solving,analytical, reasoning, motivating, organizational and training abilities. ? ?具有解決問題，推理，號召，組織和培訓(xùn)能力 ? 6.2 years of relevant experience or an equivalent combination of education and work-related experience. ? ?2年相關(guān)工作經(jīng)驗或與此相當?shù)慕逃c工作經(jīng)驗結(jié)合的背景

崗位職責 協(xié)助建立酒店培訓(xùn)體系、酒店知識庫，協(xié)助業(yè)務(wù)部門進行質(zhì)量管理，實施人才梯隊培養(yǎng)。 1.? 根據(jù)酒店培訓(xùn)重點，督導(dǎo)各部門制定培訓(xùn)計劃，審核部門培訓(xùn)教材，并跟進部門實施過程及效果，收集并審核部門月度培訓(xùn)資料； 2.? 負責開展入職培訓(xùn)、禮節(jié)禮貌、酒店英語、行業(yè)知識等基礎(chǔ)性培訓(xùn)； 3.? 協(xié)助搭建酒店培訓(xùn)員網(wǎng)絡(luò)，激發(fā)部門培訓(xùn)員的積極性，做好追蹤培訓(xùn)和反饋評估工作； 4.? 拓展培訓(xùn)渠道、維護內(nèi)外部培訓(xùn)資源； 5.? 收集各類數(shù)據(jù)，建立和健全培訓(xùn)檔案庫，為考核、評估、選拔各類人員當好參謀； 6.? 負責酒店員工的教育培訓(xùn)需求分析、課程制定、培訓(xùn)落實、評估、考核、發(fā)證等組織管理工作； 7.? 完成上級安排的各項工作。 任職要求 1、 大專及以上學(xué)歷； 2、 至少1年的酒店培訓(xùn)相關(guān)經(jīng)驗； 3、 熟練使用Word、Excel、PPT等辦公軟件，如有攝影、視頻剪輯、圖片經(jīng)驗尤佳； 4、 熟悉酒店服務(wù)流程，具備良好的表達及溝通能力； 5、 充滿活力、積極主動、必要時愿意承擔額外的職責。

【崗位職責】 1、負責管理酒店的培訓(xùn)職能，包括發(fā)展合格的部門后備培訓(xùn)師，建立一套酒店培訓(xùn)數(shù)據(jù)和評估結(jié)果系統(tǒng)，確保酒店擁有和任用高素質(zhì)的人力資源。 2、分析酒店整體的和各部門的培訓(xùn)需求，針對需求制定策略。 3、使自己了解洲際酒店集團人力資源和培訓(xùn)的規(guī)范，必要之處進行本地化處理。 4、確保有效的執(zhí)行培訓(xùn)計劃。 5、監(jiān)督每個部門培訓(xùn)業(yè)務(wù)計劃的進展，確保實現(xiàn)培訓(xùn)目標。 6、保存酒店全部的培訓(xùn)記錄。 7、建立培訓(xùn)圖書館，配備書籍，錄像，記錄和視聽資料來協(xié)助培訓(xùn)師的培訓(xùn)計劃以及員工的個人發(fā)展。 8、與部門領(lǐng)導(dǎo)一起設(shè)計、制定和執(zhí)行能夠符合具體的部門要求的培訓(xùn)計劃，確保培訓(xùn)課程方案的制定，以及培訓(xùn)的有效性。 9、參加部門的培訓(xùn)課程，評估表現(xiàn)。 10、利用洲際酒店集團的基本測量標準監(jiān)測培訓(xùn)計劃的成果，并進行相應(yīng)的修改。如員工滿意指標，顧客滿意指標(GSI)，預(yù)算完成情況等。 11、協(xié)助部門培訓(xùn)師準備和進行部門培訓(xùn)并進行評估。 12、制定和監(jiān)督為實習生、培訓(xùn)生提供的培訓(xùn)項目。 13、與能夠協(xié)助提供高級或?qū)I(yè)培訓(xùn)的專業(yè)人士取得聯(lián)系。 14、確保部門領(lǐng)導(dǎo)遵守自己的職責為員工提供有關(guān)部門規(guī)范程序的培訓(xùn)。 15、為上級經(jīng)理和總經(jīng)理編制月度培訓(xùn)報告。 16、與洲際酒店集團的培訓(xùn)經(jīng)理們保持聯(lián)系，交流經(jīng)驗，交換資源。 17、同從事旅游服務(wù)和培訓(xùn)課程的教育機構(gòu)保持聯(lián)系。 18、更新培訓(xùn)資源和資料供應(yīng)商的信息和記錄。 19、為行政管理層和部門領(lǐng)導(dǎo)提供所有內(nèi)部培訓(xùn)計劃的介紹。 20、為按照公司的指導(dǎo)方針進行的正式的員工績效考核和鑒定提供建議。 21、向員工提供工作指導(dǎo)、咨詢，必要時對其進行批評處分，并提供建設(shè)性反饋意見以便提高工作績效。 22、定期與員工交流思想，保持良好的員工關(guān)系。 23、和上級領(lǐng)導(dǎo)一起編制和管理部門預(yù)算。 【崗位要求】 1、?？埔陨蠈W(xué)歷，有相同崗位以及國際聯(lián)號品牌工作經(jīng)驗2年以上。 2、熟悉崗位培訓(xùn)工作程序。 3、了解酒店員工的服務(wù)工作規(guī)范和質(zhì)量標準的要求。 4、具有良好的溝通能力和協(xié)調(diào)能力。 5、具有較強的文字綜合能力和口頭表達能力。 6、能熟練操作計算機。

崗位職責 1、協(xié)助制定酒店年度培訓(xùn)規(guī)劃和月度培訓(xùn)計劃。 2、負責酒店年度、月度培訓(xùn)計劃實施的組織、協(xié)調(diào)工作。 3、按期向上級領(lǐng)導(dǎo)反饋酒店培訓(xùn)實施結(jié)果。 4、與相關(guān)部門及人員進行溝通，取得培訓(xùn)工作所需的協(xié)助。 5、審核各種培訓(xùn)教材；負責員工考核工作。 6、深入部門，了解部門的培訓(xùn)需要，提出可行性教學(xué)建議。 7、協(xié)助經(jīng)理聘請各項目培訓(xùn)人員，做好各種培訓(xùn)班的組織工作。 崗位要求 1、大專以上學(xué)歷，有相同崗位工作經(jīng)驗1年以上。 2、熟悉崗位培訓(xùn)工作程序。 3、了解酒店員工的服務(wù)工作規(guī)范和質(zhì)量標準的要求。 4、具有良好的溝通能力和協(xié)調(diào)能力。 5、具有較強的文字綜合能力和口頭表達能力。 6、掌握電化教育的方法，能熟練操作計算機。

職位要求： 至少三年同類行業(yè)工作經(jīng)驗，大學(xué)?？苹蛞陨蠈W(xué)歷。具有較強的溝通、協(xié)調(diào)和管理能力。 崗位職責： 1、負責制定并執(zhí)行各項培訓(xùn)政策及管理制度。 2、負責制定并實施年度培訓(xùn)計劃。根據(jù)經(jīng)營方針和在管理、服務(wù)上存在的問題，分析并制定有效的培訓(xùn)計劃。 3、負責制定年度培訓(xùn)預(yù)算。 4、負責各種知識性培訓(xùn)、各種技能培訓(xùn)，重點抓好各層次英語培訓(xùn)工作的組織和實施。完成集團下達的各類培訓(xùn)任務(wù)。 5、負責制訂培訓(xùn)相關(guān)月、季、年度上報的各類統(tǒng)計報表及相關(guān)的文件。 6、根據(jù)培訓(xùn)需求調(diào)查及時開發(fā)新課程，并適時調(diào)整培訓(xùn)方案。

Mission 1: Ambassador for Université des Talents (UDT): marketing, implementing, creating, improving and communicating Club Med’s employee-development strategy across different platforms: · TRAINER: Facilitate training with excellence. Inspire them! · COORDINATOR: Coordinate technical trainings and talent development with main actors. · CONSULTANT: Facilitate & coach managers to assess · PERFORMANCE: Identify needs and deliver effective solutions. · ADMINISTRATOR: Validate, record, report training activity & results. Assure training & reporting meets UDT and compliance standards. Improve agility & efficiency of our administrative functions.   Mission 2: Improve guest hospitality experience at Club Med, through focus and priority on developing local talents to establish a solid hospitality platfrom in each resort.   Mission 3: Exemplary Ambassador aligned to Club Med’s Values, Management Principles, Upscale Service behaviors & Entrepreneurial Mindset.     JOB SUMMARY: · Responsible for developing, coordinating and implementing various Learning & Development training initiatives aligned to training content & tools. · Supporting and facilitating all GO-GE development initiatives as consultant to village operations at the BU & village levels. · Analyzes, develops, and improves training modules and tools. · Assesses performance issues - researches and proposes actions and/or alternatives. · Optimizes tools & procedures. · Coach Managers · Personally, facilitates and co-facilitates training programs. · Evaluates impact of training solutions. · Documents and reports training results. · Assures local training compliance. · Works with minimal supervision to complete established goals and objectives · Serves as primary contact for Consulting Village Trainer for training programs. Handles and discusses inquiries from trainees & managers about training programs & needs. · Deploys all aspects of high-potential development programs for local GE employees. · Creates/coordinates annual training plan for resort populations. · Plans, organizes, presents, and facilitates training programs for all resort populations. · Creates, manages, participates in and develops a wide variety of learning environments and activities to provide GO-GEs the opportunity to develop their potential and achieve their objectives. · Coaches & supports managers on performance & hospitality challenges. · Reviews, evaluates, modifies and improves existing and proposed training programs. Benchmarks for best practices. · Prepares training aids such as instructional material, handouts, learner workbooks, leader guides, visual aids & evaluation forms. · Prepares training sessions: schedules sessions & locations, coordinates logistics, contacts trainees and managers, sets-up classrooms. · Assures accurate documentation of training records & trainee attendance in Workday and other UDT reporting channels. · Assures local compliance with training & training-related requirements. · Participates collaboratively and professionally with other HR & UDT members to achieve team goals. · Assures effective two-way communication at all levels of responsibility. · Participates in HR and UDT meetings as appropriate. · Continually maintains, updates his/her facilitation & hospitality competencies. · All other duties as assigned.   PROFILE: 1.English (Mandatory) 2.Bachelors / BAC+3 degree in Education, HR Management or HR Development. 3.Experienced hospitality trainer with strong presentation & learner engagement skills. 4.Hospitality Team Management experience. bility to work autonomously in “consultant mode” with minimal supervision. 5.Ability to anticipate and initiate key training priorities aligned to individual development.

崗位職責： 1.根據(jù)公司發(fā)展戰(zhàn)略，協(xié)助上級領(lǐng)導(dǎo)搭建和運作適用于組織發(fā)展的人才培養(yǎng)體系； 2.負責搭建酒店培訓(xùn)體系； 3.建立、完善相關(guān)培訓(xùn)管理制度，不斷優(yōu)化和健全培訓(xùn)體系、機制，塑造良好的學(xué)習氛圍； 4.制定年度、月度培訓(xùn)計劃并跟進督導(dǎo)落實； 5.做好各類培訓(xùn)活動的組織協(xié)調(diào)工作，統(tǒng)籌和協(xié)調(diào)推進酒店重點培訓(xùn)項目落地； 6.負責酒店內(nèi)部課程的開發(fā)與維護，并擔任部分課程的講授工作； 7.負責酒店線上培訓(xùn)平臺的管理； 8.管理和維護外部培訓(xùn)渠道及資源，與外部機構(gòu)建立良好的合作關(guān)系； 9.建立健全酒店培訓(xùn)檔案，檢查各部門培訓(xùn)檔案、資料的全面性與實效性； 10.完成領(lǐng)導(dǎo)安排的其他工作任務(wù)。 任職條件： 1.3年以上同崗位工作經(jīng)驗，了解酒店培訓(xùn)工作開展的流程； 2.具備扎實的培訓(xùn)相關(guān)專業(yè)知識及經(jīng)驗，熟悉內(nèi)外部培訓(xùn)流程，曾主導(dǎo)過培訓(xùn)的策劃及實施； 3.善于維系良好的人際關(guān)系，具備較好的形象氣質(zhì)。認同企業(yè)文化； 4.具備主動學(xué)習能力，盡職敬業(yè)，有保密意識； 5.可接受工作地點調(diào)配； 6.同等條件下，中共黨員優(yōu)先。