To ensure the Front Desk department and all related guest services, achieving maximum sales and guest satisfaction, while adhering to the standards of service required by the Swisstouches and leading by example.
確保前臺(tái)所有相關(guān)客戶服務(wù)的順利,高效運(yùn)作,達(dá)到最大的銷售和客戶滿意度,同時(shí)遵循瑞斯麗所有要求服務(wù)標(biāo)準(zhǔn),以身作則。
Provides courteous and efficient service and if possible to comply with every guest request.
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如果有可能對(duì)每位客人提出每一個(gè)要求都要提供禮貌和高效率的服務(wù)和幫助。
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Greet guest in a courteous and friendly manner.
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禮貌友好的問候客人。
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Escort guest form the main entrance to the Front Desk counter for registration.
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從正門陪同客人到前臺(tái)登記。
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Show guest up to their rooms and explain the facilities the hotel provides.
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引領(lǐng)客人到房間并向客人介紹飯店的設(shè)施。
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Offer to do their flight reconfirmation, changes or new bookings.
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為客人提供機(jī)票確認(rèn),更改或預(yù)訂機(jī)票的服務(wù)。
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Promotes the hotel outlets and offer to make reservations for them.
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推銷飯店的餐廳并為他們提供預(yù)訂服務(wù)。
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Adheres to policies established by the hotel.
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遵守飯店建立的制度。?
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To be thoroughly conversant with the computer system at the Front Office.
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精通前廳的電腦系統(tǒng)。?
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Provides guest service and comply if possible with every guest request.
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如果有可能對(duì)每一位客人提出的每一個(gè)要求提供服務(wù)和幫助。?
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Checks and ensures that all room/suites assigned for VIPs are in order and the respective amenities are placed in the room/suites before the guest arrival.
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檢查并確保為重要貴賓所預(yù)分的房間已經(jīng)就緒,所有的小禮物在客人抵達(dá)前已經(jīng)放入房間。
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Meets and escorts arriving VIPs and bids farewell upon their departure.
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迎接并陪同抵達(dá)的重要貴賓,在客人離店時(shí)應(yīng)向貴賓道別。
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Ensures that the lobby and work place is kept clean at all times.
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確保大堂和工作區(qū)域始終保持整潔。
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Assist in taking room reservations, if a guest approached the desk or calls up.
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如果客人路過總臺(tái)或打電話預(yù)訂房間,要幫助客人。
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Works closely with the Front Desk Agent to ensure a smoothly check in.
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同總臺(tái)員工密切合作以確??腿巳胱№槙场??
Provides the information of the city to the guest.
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向客人提供本市的有關(guān)資料。
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Read and sign the logbook and notice board for the latest news and follow-ups.
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閱讀工作日志并簽字,注意布告板上的最新通知并落實(shí)。
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Adheres the hotel policies and procedures.
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遵守飯店的制度和工作程序。
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Attend meetings and training programs (if any).
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參加會(huì)議和培訓(xùn)。???
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Reports to the Duty Manager of guest complaints immediately.??
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及時(shí)向大堂值班經(jīng)理報(bào)告客人的投訴。
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Be alert and reports to the Duty Manager if seeing someone suspicious on the floor or around the lobby area.
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如果在樓層或大堂區(qū)域看到可疑的人要提醒并匯報(bào)給大堂值班經(jīng)理。
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Ensure all Airport pick-ups are being taken care of.
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確保照顧到所有的接機(jī)客人。