· Directs the work assignments of the assigned area to Room Attendants and other non supervisory person personnel.
· 負(fù)責(zé)給員工分配工作任務(wù)和其他員工分配工作任務(wù)
· Identifies training needs and ensures departmental training plans are successfully implemented.
· 確認(rèn)培訓(xùn)需求和保證部門(mén)的培訓(xùn)能夠得到很好的貫徹執(zhí)行
· Provides support to front line personnel, so they can deliver the highest level of outstanding guest service possible.
· 給第一線(xiàn)的員工以支持和鼓勵(lì),以便其能向客人提供更好的優(yōu)質(zhì)的服務(wù)
· Assists in personnel matters such as evaluating and counseling.
· 幫助員工,如員工評(píng)估和員工的生活等方面
· To ensure good interdepartmental communication, network and teamwork.
· 確保有個(gè)好的溝通環(huán)境和好的團(tuán)對(duì)建設(shè)
· Ensures that Housekeeping personnel are familiar with PA facilities for the purpose of assisting guests
· 保證所有員工熟悉PA內(nèi)的所有設(shè)施設(shè)備,以便給客人提供更好的服務(wù)
· Maintains open channels of communication with the Assistant Housekeeper on all matters affecting the Housekeeping, Front Office, Engineering and Laundry Department.
· 在能夠影響部門(mén)與前臺(tái),工程部和洗衣房的關(guān)系等方面的事務(wù)要能夠與助理管家有著很好的溝通渠道
· Conducts regular meetings within assigned area.
· 給員工開(kāi)例會(huì)
· Follow up the pest control and plants in PA
· 跟進(jìn)酒店的蟲(chóng)害和植物管理
· Ensure that the dilution of all cleaning chemicals is carried out according to the procedures. Check the safety of the working condition and maintenance of the equipments.
· 保證所有清潔劑按照要求使用,檢查員工的工作安全問(wèn)題和維護(hù)清潔機(jī)器設(shè)備
· Inspects all hotel all public area on a daily basis to ensure that all furnishings, facilities and equipment are in good repair as per HICPJ standard.
· 每日檢查自己所負(fù)責(zé)的公共場(chǎng)區(qū)域并保證酒店公共區(qū)域家私,設(shè)施設(shè)備是完好的符合酒店標(biāo)準(zhǔn)的
· To ensure guest requests are met and company policies and standard procedures are implemented and maintained.
· 保證客人的需求是符合要求的,并且要保證所提供的服務(wù)是按照標(biāo)準(zhǔn)去來(lái)完成的
· Inspects guest and public area on daily basis to ensure that all furnishing, facilities, and equipment are clean and in good repair report findings to the Executive Housekeeper.
· 每日檢查所有公共區(qū)域,餐廳,會(huì)議室,客用洗手間,后區(qū)等以確保所有家私和設(shè)施設(shè)備是完好的,若發(fā)現(xiàn)有任何問(wèn)題及時(shí)向行政管家報(bào)告
· To inspect daily VIP meeting and dining place and to spot check meeting rooms or dining place of the VIP guests.
· 檢查當(dāng)日所有VIP會(huì)議和其用餐的地方
· Receive and investigate queries and complaints from Hotel guests, Management and F&B, then report to Executive housekeeper.
· 接收并調(diào)查來(lái)自客人;管理層和餐飲的有關(guān)清潔問(wèn)題和投訴并向行政管家報(bào)告
· Maintains appropriate standards and discipline for dress, hygiene, uniform, appearance, posture and conduct of Housekeeping personnel.
· 在儀容儀表和禮貌禮節(jié)方面要有一個(gè)正確的標(biāo)準(zhǔn)和制度,并以此來(lái)督導(dǎo)員工
· Monitors and controls Housekeeping tasks, such as lost and found, key control, security and emergency procedures, that help maintain the health and security of personnel and guests..
· 監(jiān)督和控制客房部的工作,如在失物招領(lǐng),鑰匙控制,安全和緊急事件的處理的方法,以保證客人和酒店員工的人身財(cái)產(chǎn)的安全