要求務必熟悉上海市場
Building Successful Relationships that Generate Sales Opportunities
? Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
? Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
? Develops relationships within community to strengthen and expand customer base for sales opportunities.
? Manages and develops relationships with key internal and external stakeholders.
? Provides accurate, complete and effective turnover to Event Management.
?Managing Sales Activities
? Participates in sales calls with members of sales team to acquire new business and/or close on business.
? Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
?Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
? Identifies new business to achieve personal and location revenue goals.
? Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
? Closes the best opportunities for the location based on market conditions and location needs.
? Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
?Providing Exceptional Customer Service
? Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
? Services our customers in order to grow share of the account.
? Executes and supports the company’s customer service standards.
? Provides excellent customer service consistent with the daily service basics of the company.
? Sets a positive example for guest relations.
? Interacts with guests to obtain feedback on product quality and service levels.