管理所有西餐廳每天的運(yùn)營(yíng),關(guān)注客人,提升顧客滿意度,保障同事福利,盡可能在控制成本的基礎(chǔ)上實(shí)現(xiàn)利潤(rùn)最大化。
Manage the daily operation of all western restaurants, pay attention to customers, improve customer satisfaction, ensure the welfare of colleagues, and maximize profits on the basis of controlling costs as much as possible.
職責(zé)義務(wù):
Duties & Responsibilities:
1.確保餐廳政策和程序與品牌標(biāo)準(zhǔn)相符并得到貫徹和執(zhí)行。
Ensure that restaurant policies and procedures are in line with brand standards and are implemented and enforced.
2.根據(jù)員工需求制定和實(shí)施相關(guān)培訓(xùn)計(jì)劃并對(duì)他們的學(xué)習(xí)情況做出評(píng)估。
Develop and implement relevant training plans according to employees' needs and evaluate their learning.
3.在制定計(jì)劃及時(shí)發(fā)現(xiàn)和彌補(bǔ)服務(wù)標(biāo)準(zhǔn)上的不足加以彌補(bǔ)并在之后予以貫徹和執(zhí)行。
?Develop plans to identify and remedy gaps in service standards in a timely manner and to remedy them and to implement and enforce them thereafter.
4.指導(dǎo)下屬的工作以確保相關(guān)政策和程序的執(zhí)行。
Direct subordinates to ensure the implementation of relevant policies and procedures.
5.和廚房保持及時(shí)有效溝通。
Keep in touch with the kitchen.
6.幫助團(tuán)隊(duì)成員指定培訓(xùn)計(jì)劃。
Help team members develop training plans.
7.保持并提升與下屬員工的良好工作氛圍和恰當(dāng)?shù)墓ぷ麝P(guān)系。
Maintain and promote a good working atmosphere and proper working relationship with subordinates.
8.嚴(yán)格執(zhí)行員工儀容儀表規(guī)范。
Strictly implement staff grooming standards.
9.問候客人,解決客人提出的各種意見及問題,隨時(shí)保持銷售意識(shí)以增加收入在客人點(diǎn)單時(shí)向他們推薦餐廳的食品及飲料。
Greet guests, solve all kinds of comments and problems raised by guests, maintain sales awareness at any time to increase income, and recommend food and beverage to guests when they order.
10.保持并不斷拓展與客人的良好關(guān)系。
Maintain and develop good relationships with guests.
11.有能力完成所有工作以及經(jīng)理安排下來的工作。
Ability to complete all tasks and tasks assigned by the manager.
12.能相應(yīng)的對(duì)食品促銷等活動(dòng)提出自己的合理化建議。
?Can put forward reasonable suggestions for food promotion activities accordingly.
專業(yè)知識(shí)技能:
Job Knowledge / Skill:
1.豐富的西餐廳工作經(jīng)驗(yàn)和管理崗位經(jīng)驗(yàn)。
Rich working experience in western restaurants and management positions.
2.具備優(yōu)秀的專業(yè)的餐廳運(yùn)營(yíng)知識(shí)。
Have excellent professional knowledge of restaurant operation.
3.具備優(yōu)秀的英語和普通話表達(dá)能力。
Excellent communication skills in English and Mandarin.
4.豐富的食品飲料服務(wù)知識(shí)。
Rich knowledge of food and beverage service.
5.有靈巧的處理對(duì)客關(guān)系的技巧。
Have deft interpersonal skills.