The China Hotel Finance Manager is a pivotal role responsible for overseeing the entire lifecycle of product development, from concept ideation to successful implementation and post - launch optimization. This individual will lead cross - functional teams, collaborate with various stakeholders, and ensure that products meet market needs, business goals, and high - quality standards. This role ensures seamless delivery of services such as P2P, T&E, AR Recon and GL etc. across multiple hotel units. The individual will drive process improvements, manage teams, and collaborate with stakeholders to enhance overall operational efficiency and service quality.
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Your day to day
Product Implementation and Deployment
? Ensure smooth product implementation at customer sites or within the organization. Work with implementation teams to address any issues.
? Develop and execute training programs for end - users, both internal and external, to ensure proper product adoption.
? Monitor post - implementation performance, gather user feedback, and drive continuous improvement initiatives.
Process Management
? Conduct market research and customer interviews to gather insights for product innovation. Translate these insights into actionable product requirements.
? Review, analyze, and re-design shared service processes to eliminate inefficiencies
? Develop and implement standard operating procedures (SOPs) for all shared service functions, ensuring consistency in service delivery.
? Set performance metrics and KPIs for shared service processes and regularly monitor and report on their achievement.
Team Leadership
? Lead and manage teams within the shared service center, including recruitment, training, performance evaluation, and career development.
? Foster a positive and collaborative team culture, promoting knowledge sharing and continuous learning.
? Allocate resources effectively to meet service demands, ensuring that teams are appropriately staffed during peak periods.
Stakeholder Collaboration
? Act as the main point of contact for business units regarding shared service matters. Build and maintain strong relationships with key stakeholders across the organization.
? Understand the specific needs of each business unit and translate them into service enhancements or customized solutions.
Service Quality and Customer Satisfaction
? Ensure high - quality service delivery by implementing quality control measures. Conduct regular customer satisfaction surveys and use feedback to drive service improvements.
? Resolve escalated service issues in a timely and effective manner, ensuring that customer concerns are addressed to their satisfaction.
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What we need from you
? A minimum of 3-5 years of experience in a shared service environment, with at least 3 years in a managerial position, and with at least 3 years in a project management role.
? Proven experience in leading large - scale process improvement projects.
? Strong leadership and people management skills, with the ability to motivate and develop teams.
? Excellent analytical and problem - solving skills, with the ability to identify and resolve complex operational issues.
? Exceptional communication and interpersonal skills, enabling effective collaboration with stakeholders at all levels.
? Fluency in Mandarine and English
? Proficiency in relevant software applications, such as enterprise resource planning (ERP) systems, project management tools, and data analysis software. ?Knowledge of industry best practices in shared service management.
