Main Responsibilities 主要職責(zé):
1.Maintaining a high standard of personal appearance and hygiene at all times.
? 保持高標(biāo)準(zhǔn)的個人儀容儀表和個人衛(wèi)生狀況。
2.A courteous, professional and efficient service is provided at all times.
? 始終提供禮貌、專業(yè)和高效的服務(wù)。
3.Be knowledgeable of all services and products offered by the hotel.
? 熟悉酒店所提供的服務(wù)和產(chǎn)品。
4.Have a thorough knowledge and understanding of all food and beverage items offered by hotel assigned.
? 對酒店所提供的食品和飲料有全名的了解和認(rèn)識。
5.Ensure that the place of work and surrounding area is kept clean and organized at all times.
? 確保工作場所和周圍區(qū)域始終保持整潔有序。
6.Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
? 禮貌、高效地處理客人的詢問,向主管匯報客人的投訴和反饋。
Job Profile 任職資格:
1.Excellent written and verbal communication skills.
? 優(yōu)秀的書面和口頭溝通能力。
2.English – excellent oral and written skills.
? 流利的英文口頭表達(dá)和書寫能力。
3.Have a good sense of service.
? 有較強的服務(wù)意識。