亚洲欧美自偷自拍视频图片,伊人久久精品亚洲午夜,亚洲精品一区二区三区四区高清,荫蒂添的好舒服视频 ,最近免费中文字幕大全免费版视频

【崗位職責(zé)】 1、負(fù)責(zé)酒店前廳部的接待和管理工作，熟知前廳服務(wù)設(shè)施的功能，處于完好狀態(tài)。 2、進(jìn)行有關(guān)的市場(chǎng)計(jì)劃分析制定部門工作計(jì)劃，完成工作報(bào)告。 3、使客房達(dá)到最高出租率，獲取最佳的客房收入。 4、督導(dǎo)下屬部門主管，委派工作任務(wù)，明確崗位責(zé)任，隨時(shí)調(diào)整工作部署。 5、保持良好的客際關(guān)系，能獨(dú)立有效地處理賓客投訴。 6、協(xié)助酒店處理突發(fā)事件。 【崗位要求】 1、大專及以上學(xué)歷，有四星級(jí)前廳管理工作經(jīng)驗(yàn).3年以上，經(jīng)驗(yàn)豐富者可應(yīng)聘前廳經(jīng)理崗位。 2、熟悉酒店前廳的經(jīng)營(yíng)管理工作，具有較強(qiáng)的工作責(zé)任感和敬業(yè)精神。 3、督導(dǎo)前廳各分部員工服務(wù)質(zhì)量標(biāo)準(zhǔn)、操作流程標(biāo)準(zhǔn)并對(duì)前廳部各項(xiàng)工作實(shí)施全面監(jiān)管。 4、有效貫徹、落實(shí)并完成部門制訂的每月工作計(jì)劃。 5、英語(yǔ)對(duì)話流利，有較強(qiáng)的協(xié)調(diào)管理能力，具有一定的銷售能力。 6、全面掌握前臺(tái)收銀方面的財(cái)務(wù)基礎(chǔ)知識(shí)，能處理日常服務(wù)環(huán)節(jié)中所涉及到的財(cái)務(wù)方面的問(wèn)題。 福利：底薪+提成，具體薪資面議，6天休，兩班倒，社保，年假滿一年5天，滿2年6天，以此遞增，15天封頂，傳統(tǒng)節(jié)日/生日福利、季度年度評(píng)優(yōu)、會(huì)有外出團(tuán)建/廣交會(huì)獎(jiǎng)金等等。

職位簡(jiǎn)介 負(fù)責(zé)日常的前廳接待事務(wù)，負(fù)責(zé)前臺(tái)團(tuán)隊(duì)的管理，協(xié)助前臺(tái)經(jīng)理管理前臺(tái)團(tuán)隊(duì)。 主要工作職責(zé) 處理日常的入住、退房、預(yù)定及接待工作。 確保正確處理開票和行政工作，包括審查和歸檔工作報(bào)告。 在日常工作及對(duì)客服務(wù)中體現(xiàn)良好的公司和個(gè)人專業(yè)形象，保持與物業(yè)合作方的良好溝通和協(xié)調(diào)。 妥善和及時(shí)處理客戶的要求、詢問(wèn)和投訴。如有需要，及時(shí)向上級(jí)匯報(bào)。 確保并遵守雅詩(shī)閣相關(guān)的政策、程序和標(biāo)準(zhǔn)。 資質(zhì)需求 大專以上學(xué)歷，酒店管理、旅游類或者語(yǔ)言類專業(yè)畢業(yè)優(yōu)先考慮； 有相關(guān)工作經(jīng)驗(yàn)者優(yōu)先； 良好的溝通能力，具備良好的英語(yǔ)口語(yǔ)能力； 良好的儀容儀表； 可接受輪班工作制。 工作地點(diǎn)：廣州市海珠區(qū)合生廣場(chǎng)C區(qū)-廣州盛捷海珠中心服務(wù)公寓

【崗位職責(zé)】 全面負(fù)責(zé)禮賓部的日常運(yùn)營(yíng)管理工作，確保提供高效、專業(yè)的賓客服務(wù)。 督導(dǎo)禮賓團(tuán)隊(duì)執(zhí)行行李服務(wù)、車輛安排、旅游咨詢等各項(xiàng)禮賓服務(wù)。 建立并維護(hù)與本地交通、旅游、商業(yè)機(jī)構(gòu)的合作關(guān)系，優(yōu)化賓客體驗(yàn)。 處理賓客特殊需求及投訴，及時(shí)解決服務(wù)過(guò)程中的突發(fā)問(wèn)題。 制定部門服務(wù)標(biāo)準(zhǔn)和工作流程，定期進(jìn)行服務(wù)質(zhì)量評(píng)估與改進(jìn)。 負(fù)責(zé)禮賓部員工及車隊(duì)師傅的排班、培訓(xùn)、績(jī)效考核，提升團(tuán)隊(duì)專業(yè)水平。 管理禮賓部物資設(shè)備，控制部門運(yùn)營(yíng)成本。 【崗位要求】 具備優(yōu)秀的酒店服務(wù)意識(shí)，熟悉高端酒店禮賓服務(wù)流程及標(biāo)準(zhǔn) 出色的溝通協(xié)調(diào)能力和突發(fā)事件處理能力 流利的英語(yǔ)口語(yǔ)能力，能熟練使用酒店管理系統(tǒng) 具備團(tuán)隊(duì)管理經(jīng)驗(yàn)，善于激勵(lì)和培養(yǎng)員工 了解廣州本地旅游資源及交通網(wǎng)絡(luò) 優(yōu)先考慮金鑰匙

The Night Manager takes a role in assisting to provide supervision and leadership in theFront Office in accordance with the objectives, performance and qualitystandards established by the hotel. The Night Manager also responsible for handling any guest inquiries or complaints andemergency situations round the clock and ensure guest satisfaction is attainedwith a good balance of the interest of the company.? 夜班經(jīng)理根據(jù)酒店制定的目標(biāo)、績(jī)效和質(zhì)量標(biāo)準(zhǔn)，協(xié)助監(jiān)督和領(lǐng)導(dǎo)前廳部的工作。夜班經(jīng)理還負(fù)責(zé)處理客人的詢問(wèn)、投訴和緊急情況，確保客人滿意，同時(shí)兼顧酒店的利益。 Duties and Supporting Responsibilities Support, create and promote a climate of enthusiasm; maintain a work environment that promotes teamwork, performance, feedback, recognition, mutual respect and colleague commitment for achieving the goal (CXS) of the department as well as the hotel. Ensures departmental practices are compliant with company policies and legal requirements Assist to promote upselling programmes in Front Office and be always creative and proactive in recommending ways of achieving better result. Compile monthly upselling report/ analysis Assume the role of Night Manager on rotating basis. Liaise closely during the night with Security, Housekeeping and Engineering and to be aware of any situations that are going on in the hotel. Patrol all guest floors, public area, back of house area, offices and restaurants at least once every night Handle any guest’s inquiries or complaints, emergency situations, overbook situation. Ensure guest satisfaction is attained with a good balance of the interest of the company. Properly record cases into daily log, take appropriate follow up actions and update in individual guest profile (HMS). Always share, report and consult with Director of Front Office Operations or Front Office Manager of any guest complaint/ comment/ recommendation Coordinate within Front Office and other departments for arrangement on VIPs’ arrivals and departures Assist with daily operations within Front Office, particularly Guest Services (i.e. check-in, check-out), Guest Relations and Concierge, whenever required or busy Relieve duty and day-off of Guest Relations Manager/ Reception Manager when needed and upon request by superior Always maintain a good work relationship with other departments? Job Requested A minimum of 3 years Duty Manager/ Night Manager experience in luxury hotel. Good knowledge of front desk operations. Strong desire to deliver excellent guest services and with passion to serve. Ability to multi-task and always remain composed. Computer literacy which is not limited to Excel, Power Point and Word. Fluent in English and Mandarin, both spoken and written.

The Assistant Manager takes a role in assisting to provide supervision and leadership in the Front Office in accordance with the objectives, performance and quality standards established by the hotel. The Assistant Manager also responsible for handling any guest inquiries or complaints and emergency situations round the clock and ensure guest satisfaction is attained with a good balance of the interest of the company. 大堂副理根據(jù)酒店制定的目標(biāo)、績(jī)效和質(zhì)量標(biāo)準(zhǔn)，協(xié)助監(jiān)督和領(lǐng)導(dǎo)前廳部的工作。大堂副理還負(fù)責(zé)處理客人的詢問(wèn)、投訴和緊急情況，確保客人滿意，同時(shí)兼顧酒店的利益。 Duties and Supporting Responsibilities 1. Support, create and promote a climate of enthusiasm; maintain a work environment that promotes teamwork, performance, feedback, recognition, mutual respect and colleague commitment for achieving the goal (Colleague Engagement Survey) of the department as well as the hotel. Ensures departmental practices are compliant with company policies and legal requirements 2. Assist to promote upselling programmed in Front Office and be always creative and proactive in recommending ways of achieving better result. Compile monthly upselling report/ analysis 3. Assume the role of Night Manager on rotating basis. Liaise closely during the night with Security, Housekeeping and Engineering and to be aware of any situations that are going on in the hotel. Patrol all guest floors, public area, back of house area, offices and restaurants at least once every night 4. Handle any guest’s inquiries or complaints, emergency situations, overbook situation. Ensure guest satisfaction is attained with a good balance of the interest of the company. Properly record cases into daily log, take appropriate follow up actions and update in individual guest profile (PSMS). Always share, report and consult with Director of Front Office Operations of any guest complaint/ comment/ recommendation 5. Coordinate within Front Office and other departments for arrangement on VIPs’ arrivals and departures 6. Assist with daily operations within Front Office, particularly Guest Services (i.e. check-in, check-out), Guest Relations and Concierge, whenever required or busy Relieve duty and day-off of Guest Relations Manager/ Guest Services Manager when needed and upon request by superior 7. Always maintain a good work relationship with other departments? Job Requested 1. A minimum of 2 years Assistant Manager experience in luxury hotel. 2. Good knowledge of front desk operations. 3. Strong desire to deliver excellent guest services and with passion to serve. 4. Ability to multi-task and remain composed at all times. 5. Computer literacy which is not limited to Excel, Power Point and Word. 6. Fluent in English and Mandarin, both spoken and written

前臺(tái)主管 工作職責(zé)： 1、崗位統(tǒng)籌管理 動(dòng)態(tài)排班管理，根據(jù)客流量及業(yè)務(wù)需求靈活調(diào)配前臺(tái)接待、無(wú)動(dòng)力樂(lè)園服務(wù)人員，確保高峰時(shí)段人力充足。 制定并推行《跨場(chǎng)景服務(wù)話術(shù)手冊(cè)》，統(tǒng)一前臺(tái)接待、無(wú)動(dòng)力樂(lè)園服務(wù)流程及禮儀標(biāo)準(zhǔn)，定期組織培訓(xùn)與考核。 2、客戶體驗(yàn)優(yōu)化 主導(dǎo)設(shè)計(jì)“全流程觸點(diǎn)優(yōu)化方案”，涵蓋客人從預(yù)訂、入住、參與活動(dòng)到離店的全流程服務(wù)細(xì)節(jié)，提升服務(wù)連貫性與個(gè)性化體驗(yàn)。 直接處理客戶升級(jí)投訴，確保48小時(shí)內(nèi)完成問(wèn)題調(diào)查、解決方案制定及客戶回訪，投訴閉環(huán)解決率≥95%。 3、數(shù)據(jù)驅(qū)動(dòng)決策 基于民宿PMS系統(tǒng)、客戶評(píng)價(jià)及標(biāo)簽數(shù)據(jù)（如消費(fèi)偏好、投訴類型等），每月輸出《服務(wù)升級(jí)建議報(bào)告》，提出可落地的服務(wù)改進(jìn)策略。 監(jiān)控前臺(tái)/餐廳服務(wù)效率數(shù)據(jù)（如平均響應(yīng)時(shí)長(zhǎng)、客戶滿意度評(píng)分），推動(dòng)流程優(yōu)化及團(tuán)隊(duì)效能提升。 任職要求： 1、基本條件 學(xué)歷：大專及以上學(xué)歷，酒店管理、旅游管理、市場(chǎng)營(yíng)銷等相關(guān)專業(yè)優(yōu)先。 經(jīng)驗(yàn)：3年以上高星級(jí)酒店/高端民宿前廳管理經(jīng)驗(yàn)，具備跨部門統(tǒng)籌能力者優(yōu)先。 2、核心技能 多語(yǔ)言溝通能力：普通話標(biāo)準(zhǔn)，具備流利的日常英文口語(yǔ)及書面表達(dá)能力，掌握第二外語(yǔ)（如日語(yǔ)、韓語(yǔ)）者優(yōu)先。 精通客戶服務(wù)全流程管理，熟悉OTA平臺(tái)運(yùn)營(yíng)邏輯及客戶評(píng)價(jià)體系。 熟練使用Excel進(jìn)行數(shù)據(jù)分析，能獨(dú)立完成服務(wù)問(wèn)題診斷及報(bào)告撰寫。 具備優(yōu)秀的多任務(wù)處理能力，可同時(shí)應(yīng)對(duì)前臺(tái)接待、餐廳運(yùn)營(yíng)及突發(fā)事件。 3、素質(zhì)要求 跨場(chǎng)景溝通能力：能清晰傳達(dá)服務(wù)標(biāo)準(zhǔn)至團(tuán)隊(duì)成員，并熟練運(yùn)用溝通技巧化解客訴矛盾。 服務(wù)意識(shí)敏銳，能通過(guò)細(xì)節(jié)洞察客戶潛在需求。 抗壓能力強(qiáng)，擅長(zhǎng)跨團(tuán)隊(duì)溝通與復(fù)雜問(wèn)題協(xié)調(diào)。 具備創(chuàng)新思維，能結(jié)合行業(yè)趨勢(shì)提出差異化服務(wù)方案。

1.為顧客提供禮賓臺(tái)常規(guī)業(yè)務(wù)辦理，如解答客戶咨詢、物品租借等增值服務(wù)、停車辦理、會(huì)員積分、禮品兌換等； 2.宣傳品牌文化，為顧客提供中英文藝術(shù)導(dǎo)賞服務(wù)； 3.能獨(dú)立處理客戶個(gè)案，帶領(lǐng)團(tuán)隊(duì)優(yōu)化服務(wù)體驗(yàn)； 4.會(huì)員業(yè)務(wù)及活動(dòng)執(zhí)行：招募會(huì)員，介紹會(huì)員權(quán)益及審核顧客入會(huì)資格及入會(huì)資料；協(xié)助策劃并執(zhí)行會(huì)員活動(dòng)； 5.參與銷售工作，向顧客推薦當(dāng)期活動(dòng)，銷售藝術(shù)展覽的門票、當(dāng)期活動(dòng)產(chǎn)品等。 任職要求： 1.3年及以上相關(guān)工作經(jīng)驗(yàn)，本科學(xué)歷及以上，必須有大型商場(chǎng)、酒店、寫字樓、物業(yè)客戶服務(wù)/助理工作經(jīng)驗(yàn)； 2.形象氣質(zhì)佳，男士170cm以上、女士160cm以上； 3.接受輪班制雙休，早班：9:00-18:00?；晚班：13:30-22:30?； 4.溝通表達(dá)能力強(qiáng)，良好粵語(yǔ)者優(yōu)先，能滿足基礎(chǔ)英語(yǔ)對(duì)話及介紹。 本職位提供精美工服及免費(fèi)清洗服務(wù)，辦公環(huán)境好，可享受K11各項(xiàng)員工福利。