?Direct everyday activity, plan and assignwork ensuring you always have the right staffing numbers?指導(dǎo)日常行動(dòng),計(jì)劃和分配工作,確保您始終擁有人數(shù)合適的員工團(tuán)隊(duì)?
?Develop your team and improve theirperformance through coaching and feedback, and create performance anddevelopment goals for colleagues?通過(guò)輔導(dǎo)和提供反饋培養(yǎng)團(tuán)隊(duì)并提高績(jī)效,為員工制定績(jī)效和發(fā)展目標(biāo),表彰表現(xiàn)優(yōu)異的員工
?Train colleagues to make sure theydeliver with compliance and to the standards we expect?為員工提供培訓(xùn),確保他們的服務(wù)符合相關(guān)規(guī)定和我們期望的標(biāo)準(zhǔn)?
?Drive a great working environment forteams to thrive - linking up departments to create sense of one team?為團(tuán)隊(duì)的發(fā)展創(chuàng)造一個(gè)良好的工作環(huán)境;緊密團(tuán)結(jié)各部門(mén),培養(yǎng)“一個(gè)團(tuán)隊(duì)”的意識(shí)?
?Promote teamwork and quality servicethrough daily communication and coordination with other departments?與其他部門(mén)保持日常的溝通與協(xié)調(diào),從而提高團(tuán)隊(duì)工作效率和服務(wù)質(zhì)量?
?Make sure all food and beverage equipmentis in operational condition and regularly cleaned?確保所有餐飲設(shè)備都能正常工作并定期清潔?
?Make sure all food and beveragefacilities including banquet/convention spaces are clean and properly stockedto anticipated business volume. Notify engineering immediately of anymaintenance and repair needs?確保包括宴會(huì)、會(huì)議場(chǎng)所在內(nèi)的所有餐飲設(shè)施干凈整潔,并根據(jù)預(yù)期業(yè)務(wù)量?jī)?chǔ)備適當(dāng)?shù)膸?kù)存若有任何維修需求,應(yīng)立即通知工程部?
?Establish and achieve quality and guestsatisfaction goals. Help guests with their requests and complaints - makingsure you maintain a high level of guest satisfaction?制定并達(dá)成質(zhì)量目標(biāo)與賓客滿(mǎn)意度目標(biāo)。在賓客提出要求和投訴時(shí)提供幫助,確保維持高水平的賓客滿(mǎn)意度
?Analyse guest insights to identify andmeet customer expectations and build on guest loyalty?以賓客的角度分析他們的需求,識(shí)別并滿(mǎn)足賓客的期望,建立賓客忠誠(chéng)度?
?Regularly communicate with guests toensure expectations are met?定期與賓客溝通,確保他們的期望得到滿(mǎn)足?
?Manage hotel food and beverage marketingprogrammes and participate in and maintain system-wide food and beveragemarketing programmes and promotions?管理酒店的餐飲市場(chǎng)營(yíng)銷(xiāo)計(jì)劃;參與并維護(hù)整個(gè)系統(tǒng)內(nèi)的各種餐飲市場(chǎng)營(yíng)銷(xiāo)計(jì)劃和促銷(xiāo)活動(dòng)?
?Keep an eye on competitor activity /industry innovation. Review and approve menu design and concepts with theExecutive Chef?洞悉市場(chǎng),關(guān)注競(jìng)爭(zhēng)對(duì)手的活動(dòng)和行業(yè)創(chuàng)新與行政主廚一起審查并核準(zhǔn)菜單設(shè)計(jì)與構(gòu)思?
?Make sure food and drinks are secure andstored safely - always keep stock replenished to minimise waste?確保食物和飲品的安全以及安全儲(chǔ)存,始終保持庫(kù)存充足,并盡量減少浪費(fèi)?
?Handle food and beverage inventoryprocedures. Determine minimum and maximum stocks for all food, beverage,material, and equipment?處理食物和飲品的庫(kù)存盤(pán)點(diǎn)決定所有食品、酒水、物資和設(shè)備的最大及最小庫(kù)存量
?Other ad-hoc duties - unexpected momentswhen we?have to?pull together to get a task done?其他臨時(shí)職責(zé)——需要全員出動(dòng)完成任務(wù)的特殊時(shí)刻?
?May also serve as manager on duty?有時(shí)可能要充當(dāng)值班經(jīng)理的角色
?Help prepare the hotel’s annual budgetand the setting of departmental goals?協(xié)助準(zhǔn)備酒店年度預(yù)算,并設(shè)定部門(mén)目標(biāo)?
?Monitor budget and control expenses witha focus on food, beverage, and labour costs?監(jiān)控預(yù)算并控制費(fèi)用,重點(diǎn)監(jiān)督食品、酒水與人力成本
?Working with the catering office,identify additional sales opportunities to enhance revenue?與商務(wù)業(yè)績(jī)部合作,發(fā)現(xiàn)提升營(yíng)收的各種營(yíng)銷(xiāo)機(jī)會(huì)
?Drive promotions that deliver greatdining experiences for guests at a good value?推出促銷(xiāo)活動(dòng),為賓客帶來(lái)各種超值的出色就餐體驗(yàn)
?Make sure credit and financialtransactions are handled securely確保安全處理信貸與財(cái)務(wù)交易?Supervises?a large number of?employees in multiple major food and beverage outlets and kitchens, and banquet and convention facilities. Oversees multiple managers and supervisors.??負(fù)責(zé)監(jiān)管多處大型用餐場(chǎng)所、廚房及宴會(huì)與會(huì)議設(shè)施內(nèi)的全體工作人員。監(jiān)管多位經(jīng)理和主管。
必要要求:多年宴會(huì)管理經(jīng)驗(yàn)