·?Process all incoming and outgoing calls accurately and courteously
正確并禮貌地處理所有打進(jìn)和打出酒店的電話。
·?Records and controls accurately wake up calls
準(zhǔn)確記錄并管理叫早服務(wù)。
·?Pages guests in co-operation with concerned departments
與相關(guān)部門合作，對(duì)客人進(jìn)行呼叫。
·?Records all entries on traffic sheets
將所有條目記錄到電話單上。
·?Assists guests with international calls and directory queries
協(xié)助客人處理國(guó)際長(zhǎng)途和號(hào)碼查詢。
·?Calls guests by name whenever possible
盡量稱呼客人的姓名?。
·?Pages staff member when requested
如有需要，對(duì)工作人員進(jìn)行呼叫。
·?Abides by principles of guest privacy
遵守保護(hù)客人隱私的原則
·?Handles guests needs or requests and reports complaints to the Telephone Supervisor
滿足客人的需要或請(qǐng)求，并向總機(jī)主管匯報(bào)投訴情況。
·?Report on logbook daily
每日記下工作日志。
·?Bill call costs
提供電話費(fèi)單據(jù)。
·?Aware of local telephone listings and frequently dialed numbers
熟悉當(dāng)?shù)仉娫挶硪约俺芴?hào)碼。
·?Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
嚴(yán)格遵守處理緊急事件，如火災(zāi)、炸彈威脅和其它危機(jī)的標(biāo)準(zhǔn)政策和工作程序。
·?Advises defects on switchboard equipment to Supervisor
向主管匯報(bào)總機(jī)設(shè)備出現(xiàn)的問題。
·?Maintains a clean work environment
保持工作環(huán)境的清潔。
·?Attends to all guest queries and requests promptly
及時(shí)處理客人的所有問詢和要求。
·?Maintains detailed knowledge of the Hotel’s fire, life and safety system
熟知酒店的消防、救生和安全系統(tǒng)。
·?Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
熟知緊急事件處理小組的相關(guān)情況以及電話室在此方面的工作方式。
·?Maintain Hotel Information
保管酒店相關(guān)信息。
·?Maintain a log book to record the daily operational activities and submit the same to the superior.
每日每班次交班記錄，并交給上級(jí)審閱。
·?Enter only official matters in the log book. Avoid any personal notes
在交班本上記錄公事， 避免任何私事
·?Indicate time of duty and affix signature after making any entry
記錄交班時(shí)要注明時(shí)間并簽名
·?Forward log book to the superior’s office when off-duty daily
每日下班前將交班本交給上級(jí)查閱
·?Prepare reports on accidents to guests to damage to persons and properties within the Guest Service Center.
對(duì)發(fā)生在賓客服務(wù)中心的事故要做事故報(bào)告。
·?Maintain a friendly, neat and professional image to guests
保持友善，整潔和專業(yè)的酒店形象
·?Interact with guests to ensure expectations are being met
與賓客聯(lián)絡(luò)互動(dòng)，確保達(dá)成賓客的期望。
·?Establishes and maintains effective employee working relationships
與員工建立并保持良好的工作關(guān)系。
·?Attends and participates in daily briefings and other meetings as scheduled
按計(jì)劃參加并參與每日例會(huì)及其它會(huì)議。
·?Attends and participates in training sessions as scheduled
按計(jì)劃參加培訓(xùn)活動(dòng)。
·?Implements the hotel and department regulations, policies and procedures including but not limited to:
實(shí)施酒店和部門的規(guī)定、政策和工作程序，包括但不限于：??
o?House Rules and Regulation
酒店的規(guī)則和規(guī)定
o?Health and Safety
健康和安全
o?Grooming
儀表儀容
o?Quality
質(zhì)量
o?Hygiene and Cleanliness
衛(wèi)生和清潔
·?Perform any other duties as requested by the superior?or other Management staff
跟進(jìn)上級(jí)或管理層要求的其他工作
