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BASIC FUNCTION基本職責(zé) Providesfunctional direction to hotel sales, marketing, PR and reservation staff areato optimize opportunities through proactive planning and execution of theapproved business plan and budget as well as marketing and sales plans. Directand plan hotel advertising and PR plans to raise brand awareness. Implementcorporate marketing program initiatives to drive incremental channel shift.Executes strategies which ultimately stimulate demand for room nights, driveincremental revenues, stimulate product demand and achieve #1 or 2 RGIpositioning among identified competitive set. 為酒店銷(xiāo)售，市場(chǎng)及公關(guān)部員工制定工作計(jì)劃及指導(dǎo)，并落實(shí)執(zhí)行各部門(mén)工作計(jì)劃和預(yù)算指標(biāo)。通過(guò)酒店廣告及公關(guān)計(jì)劃增強(qiáng)酒店的知名度。制定市場(chǎng)及客戶拓展計(jì)劃以增加銷(xiāo)售通路。始終貫徹市場(chǎng)策略的執(zhí)行來(lái)增加客房率及提高酒店收入。 DUTIES AND RESPONSIBILITIES 職責(zé)和義務(wù) 1.?Responsible for the overallsupervision of all Sales personnel in following sales policy and practiceestablished by the Hotel and GCH Hotel Group. 監(jiān)督并負(fù)責(zé)所有部門(mén)員工落實(shí)GCH大中華酒店集團(tuán)制定的銷(xiāo)售策略和政策。 2.?works with General Manager andhotel sales and marketing team to review business projections and developannual marketing/sales plans, which support annual area revenue goals andreturns to owners and shareholders. 協(xié)助總經(jīng)理及市場(chǎng)銷(xiāo)售團(tuán)隊(duì)定期總結(jié)工作項(xiàng)目的執(zhí)行情況和更新市場(chǎng)銷(xiāo)售計(jì)劃，以達(dá)成年度區(qū)域目標(biāo)并匯報(bào)與業(yè)主和股東。 3.?Reviews marketing and salesbudgets and allocated expenditures to ensure most effective use of fundsavailable to support business objectives. 參考市場(chǎng)銷(xiāo)售部門(mén)預(yù)算合理分配開(kāi)支。 4.?Works with hotel GeneralManager and the corporate sales and marketing team in the development ofadvertising and sales promotions and plans, which support the achievement ofprofitability objectives. 協(xié)助總經(jīng)理及市場(chǎng)銷(xiāo)售團(tuán)隊(duì)進(jìn)行廣告推廣和銷(xiāo)售促銷(xiāo)活動(dòng)計(jì)劃，以達(dá)到酒店?duì)I業(yè)目標(biāo)增加利潤(rùn)。 5.?Directs and reviews relatedadvertising activities in conjunction and cooperation with the Public RelationsDepartment. 指導(dǎo)公關(guān)部門(mén)相關(guān)廣告活動(dòng)。 6.?Provides direction in the development ofeffective marketing and sales strategies and plans, to ensure rate andoccupancy objectives are achieved. Keeps abreast of best practices in theregion and tailors’ activities to achieve goals. 為銷(xiāo)售策略的制定提供準(zhǔn)確的市場(chǎng)導(dǎo)向并組織有效地區(qū)域性實(shí)踐活動(dòng)的，以確保房?jī)r(jià)及客房率達(dá)到預(yù)期指標(biāo)。 7.?Identifies and recommend sales training needsdesigned to improve the selling and customer service skills of sales staff.Collaborates with the training department in the assessment of operationalstaff and delivery of specialized training needs. 針對(duì)業(yè)務(wù)需要，將所需培訓(xùn)項(xiàng)目通知培訓(xùn)部門(mén)，定期組織銷(xiāo)售培訓(xùn)活動(dòng)以提高銷(xiāo)售技巧。 8.?Reviews hotel performance against budget andestablishes improvement action as necessary. 定期總結(jié)前段時(shí)間工作情況，為下階段工作做更好的準(zhǔn)備。 9.?Ensure effective use of yield management systemsto maximize revenue opportunities in achieving RevPAR targets. 確保收益管理系統(tǒng)的有效利用，在達(dá)到可售房平均房?jī)r(jià)的指標(biāo)基礎(chǔ)上，使收益增加化。 10.?Ensure synergy in the use of hotel operationsystems, technology and sales practices and the sharing of best practices. 確保與酒店運(yùn)作系統(tǒng)和技術(shù)和銷(xiāo)售培訓(xùn)。 11.?Develops and maintains strong relationships withSales and Marketing Team, customers, industry and the business community. 與市場(chǎng)銷(xiāo)售團(tuán)隊(duì)，客戶和商業(yè)團(tuán)體保持和發(fā)展良好的合作關(guān)系。 12.?Co-ordinate and participate actively intrade-show and Sales trip events as identified to maintain close liaison withtravel intermediaries, local business groups and airlines. 有效參與并協(xié)調(diào)會(huì)展事宜并定期組織銷(xiāo)售旅行以增進(jìn)與旅行社中介，本地商務(wù)旅行客人和航空公司的聯(lián)系。 13.?Establish and review Strategic Sales accountplanning and utilization. 定期回顧總結(jié)客戶計(jì)劃及執(zhí)行情況。 14.?Co-ordinates and manages all monthly reportingrequirements for the home office of GCH Hotel Group and the hotel. 向酒店管理層和GCH大中華酒店集團(tuán)總部提交每月所需報(bào)表。 15.?Coordinates efforts between theSales Office. Front Office and the F&B Department. 協(xié)調(diào)銷(xiāo)售部和前廳及餐飲部的工作。 16.?Performs other duties andresponsibilities that may be assigned. 完成上級(jí)指派的其它工作。 JOB SPECIFICATION工作要求 1.?A degree in BusinessAdministration or related discipline.工商管理或相關(guān)專(zhuān)業(yè)學(xué)位。 2.?Minimum 8 years experience inMarketing and Sales in an international hotel environment. 8年上國(guó)際酒店市場(chǎng)營(yíng)銷(xiāo)工作經(jīng)驗(yàn)及類(lèi)似管理經(jīng)驗(yàn)。 3.?Personable, aggressive andarticulate. 積極進(jìn)取，善于表達(dá)。 4.?Fluent in English and Putonghuawith strong oral and written communication skills. 流利的普通話及英語(yǔ)口語(yǔ)及書(shū)面表達(dá)能力。 5.?An in-depth understanding ofdistribution and yield management. 強(qiáng)烈的責(zé)任心和責(zé)任感。

1.負(fù)責(zé)酒店項(xiàng)目調(diào)研分析，選址與評(píng)估，合作談判，配合項(xiàng)目籌建期的各項(xiàng)協(xié)調(diào)工作； 2.3年以上酒店開(kāi)發(fā)經(jīng)驗(yàn)，有較為亮眼的簽約履歷； 3.熟悉酒店開(kāi)發(fā)流程，具備優(yōu)秀的工作協(xié)調(diào)能力； 4.熟悉酒店管理合同的條款內(nèi)容，具有較為優(yōu)秀的溝通與談判能力。 5.對(duì)酒店設(shè)計(jì)、工程營(yíng)建、日常運(yùn)營(yíng)也有一定的了解。 工作地點(diǎn)：華南、西南、西北、華東、華北、華中

職責(zé)描述： 1、負(fù)責(zé)公司酒店項(xiàng)目的業(yè)務(wù)拓展，完成新項(xiàng)目的尋找與開(kāi)拓； 2、根據(jù)公司發(fā)展戰(zhàn)略，擴(kuò)大公司的信息渠道，擴(kuò)大項(xiàng)目在市場(chǎng)的占有率。積極通過(guò)各種渠道收集整理項(xiàng)目信息，安排項(xiàng)目信息整理，跟蹤項(xiàng)目，客戶回訪，挖掘潛在客戶資源； 3、負(fù)責(zé)新項(xiàng)目的SWOT分析與制作； 4、負(fù)責(zé)開(kāi)發(fā)項(xiàng)目的獨(dú)立談判； 5、負(fù)責(zé)與中介機(jī)構(gòu)的合作關(guān)系建立及協(xié)議簽署； 6、負(fù)責(zé)組織酒店項(xiàng)目分析會(huì)，根據(jù)各專(zhuān)業(yè)對(duì)項(xiàng)目評(píng)估結(jié)果，完成酒店項(xiàng)目計(jì)劃書(shū)、服務(wù)建議書(shū)； 7、負(fù)責(zé)與業(yè)主保持良好溝通，關(guān)注項(xiàng)目進(jìn)度，及時(shí)反饋跟進(jìn)。 任職要求： 1. 大專(zhuān)以上學(xué)歷，有豐富的商務(wù)拓展經(jīng)驗(yàn)； 2、熟悉房地產(chǎn)市場(chǎng)或具備良好的酒店投資人人脈關(guān)系，有良好的社會(huì)關(guān)系、社會(huì)資源； 3、有項(xiàng)目獨(dú)立開(kāi)發(fā)成功經(jīng)驗(yàn)； 4、良好的溝通、人際交往能力，思路敏捷，敬業(yè)負(fù)責(zé)，吃苦耐勞，富有挑戰(zhàn)精神； 5、3年以上開(kāi)發(fā)相關(guān)工作經(jīng)驗(yàn)，能適應(yīng)出差； 6、此崗位可以異地辦公。

工作職責(zé)：? 1、結(jié)合公司業(yè)務(wù)發(fā)展需求，為公司尋找和篩選酒店管理輸出潛在項(xiàng)目和合作方；主要拓展格蘭云天·閱品牌酒店。 2、深度挖掘市場(chǎng)潛在資源，重點(diǎn)負(fù)責(zé)業(yè)務(wù)開(kāi)發(fā)城市及周邊區(qū)域內(nèi)渠道布局的規(guī)劃并積極拓展。 3、收集并掌握酒店行業(yè)政策、市場(chǎng)動(dòng)向，制定項(xiàng)目拓展策略，定期提交年、季、月度的業(yè)績(jī)完成情況分析。 4、跟進(jìn)合作項(xiàng)目，開(kāi)展項(xiàng)目考察、項(xiàng)目分析、盡職調(diào)查、風(fēng)險(xiǎn)評(píng)估，進(jìn)行市場(chǎng)調(diào)研分析，撰寫(xiě)項(xiàng)目定位、策劃及實(shí)施方案并提出建議，為項(xiàng)目開(kāi)發(fā)和運(yùn)營(yíng)管控提供決策支持。 5、實(shí)施開(kāi)展酒店項(xiàng)目發(fā)展工作，包括項(xiàng)目接洽、業(yè)主溝通、項(xiàng)目調(diào)研、價(jià)值判斷、合同簽約跟進(jìn)等，負(fù)責(zé)合作項(xiàng)目開(kāi)發(fā)、洽談及合同簽訂工作，負(fù)責(zé)業(yè)主溝通工作和關(guān)系維護(hù)。 6、從簽約完成到開(kāi)業(yè)前全程的跟進(jìn)及內(nèi)外協(xié)作，確保業(yè)務(wù)順暢開(kāi)展；與業(yè)主方代表/投資人保持良好溝通。 任職資格：? 1、本科以上學(xué)歷優(yōu)先；? 2、豐富的酒店項(xiàng)目資源和人脈關(guān)系；? 3、熟悉酒店行業(yè)，具備大型酒店集團(tuán)/酒店管理公司項(xiàng)目拓展、業(yè)務(wù)發(fā)展崗位經(jīng)驗(yàn)為佳；? 4、熟悉品牌管理輸出的工作流程及相關(guān)知識(shí)，熟知相關(guān)政策法規(guī)；? 5、良好的表達(dá)能力、溝通協(xié)調(diào)能力、學(xué)習(xí)能力、執(zhí)行力，強(qiáng)烈的責(zé)任心和抗壓能力。

BASIC FUNCTION基本職責(zé) 1.?對(duì)酒店進(jìn)行收益管理及房態(tài)管理，收集分析市場(chǎng)信息，發(fā)現(xiàn)商業(yè)機(jī)會(huì)，協(xié)助制定價(jià)格策略。幫助酒店實(shí)現(xiàn)利潤(rùn)最大化。 Revenue and room state management, collect and analyze market information,find business opportunities, develop pricing strategies, maximize the profits 2.?管理飯店預(yù)訂團(tuán)隊(duì)，確保有效的處理所有預(yù)訂，協(xié)助飯店增加利潤(rùn)。 In charge reservation team that handle all bookings effectively. Assisthotel increase profit DUTIES AND RESPONSIBILITIES 職責(zé)和義務(wù) 1.?了解市場(chǎng)動(dòng)態(tài)，發(fā)現(xiàn)商業(yè)機(jī)會(huì)。 Understand market trends, identify business opportunities. 2.?分析市場(chǎng)趨勢(shì)，做出市場(chǎng)預(yù)測(cè)。 Analyze market trends, make market forecasts. 3.?收集競(jìng)爭(zhēng)對(duì)手?jǐn)?shù)據(jù)及市場(chǎng)信息，為決策提供依據(jù)。 Collect competitive data and market information; provide the basis for the decision 4.?協(xié)助市場(chǎng)銷(xiāo)售總監(jiān)制定銷(xiāo)售策略、價(jià)格策略、制定價(jià)格體系，做出收入預(yù)測(cè)。 Assist DOSM in developing sales and pricing strategies. 5.?組織開(kāi)展收益管理等相關(guān)培訓(xùn)。 Organize related training in revenue management. 6.?協(xié)助市場(chǎng)銷(xiāo)售總監(jiān)配合集團(tuán)及其他合作伙伴，結(jié)合酒店情況，推出并管理相關(guān)促銷(xiāo)活動(dòng)。 Cooperate with group and other partners to handle promotions. 7.?管理及維護(hù)所有預(yù)訂渠道，預(yù)訂渠道包括但不限于：集團(tuán)預(yù)定中心，旅行社，第三方訂房網(wǎng)站，酒店銷(xiāo)售部等。 Manage all booking channels, including but not only limitation Group reservation center, Travel Agent,Online Agent and Hotel Sales. 8.?通過(guò)房態(tài)使用情況和價(jià)格管理幫助酒店實(shí)現(xiàn)利潤(rùn)目標(biāo)。 Assist hotel to achieve profit target by controlling room status and pricetools. 9.?管理線上各渠道價(jià)格及產(chǎn)品 Manage prices and products across online channels. 10.?負(fù)責(zé)預(yù)訂部的日常管理工作。 In charge daily work of reservation department. 1）嚴(yán)格要求部門(mén)員工的日常行為并幫助員工提高工作技能。 Discipline reservation agents’ daily works andassist them improve working skills. 2）通過(guò)有效的管理技巧鼓勵(lì)員工和激發(fā)員工的工作積極性。 Encourage and work up employees’ enthusiasm byusing effective management skills. 3）安排員工班次，視情況安排員工加班及休假。 Arrange work shift, overtime and leave. 4）完善部門(mén)各項(xiàng)管理規(guī)章制度，制定培訓(xùn)大綱，定期開(kāi)展員工培訓(xùn)。 Improve policy and procedure of department. Maketraining plan and conduct trainings.? 11.?帶領(lǐng)團(tuán)隊(duì)做好預(yù)訂及相關(guān)工作。 Lead the team to complete reservation works. 1）熟悉處理房間預(yù)訂的程序，確保有效的處理所有的預(yù)訂。 Be familiar with room booking procedure and makesure hand all bookings. 2）根據(jù)預(yù)訂情況更改現(xiàn)有預(yù)訂并預(yù)測(cè)將來(lái)的預(yù)訂情況。 Revise the current booking status to do forecast. 3）結(jié)合酒店運(yùn)營(yíng)情況控制房?jī)r(jià)，并在系統(tǒng)中更新。 Control room price and keep updating in system. 4）與預(yù)訂人員及時(shí)溝通當(dāng)前銷(xiāo)售策略、促銷(xiāo)活動(dòng)及酒店其它活動(dòng)。 Keep communication with reservation agentsregarding sales strategy, promotion and other hotel activities. 5）與相關(guān)部門(mén)溝通協(xié)調(diào)，保證預(yù)訂工作順利開(kāi)展。 Keep good communication with other relateddepartments that ensure the working goes smoothly. 6)? 協(xié)助掌握集團(tuán)各酒店及競(jìng)爭(zhēng)對(duì)手酒店預(yù)訂情況。 Assist obtain information of sister hotels andcompetitor hotels. 7）帶領(lǐng)團(tuán)隊(duì)積極配合銷(xiāo)售人員完成銷(xiāo)售指標(biāo)。 To work together with sales to reach the target. 8）協(xié)助市場(chǎng)銷(xiāo)售總監(jiān)完成相關(guān)工作。 Assist DOSM related work. 12.??關(guān)注對(duì)客服務(wù)Focus on customer service. 1)???同客人建立良好的公共關(guān)系。Build up goodrelationship with guests. 2)???向客人提供最新最準(zhǔn)確的信息。Provide updated and accurate information forguests. 3）不斷的提高對(duì)客服務(wù)水平，確保贏得客人最大程度的滿意。 Improveservice standard and ensure gain customers’ greatest satisfaction. 4）保持酒店的良好聲譽(yù)并協(xié)助酒店實(shí)現(xiàn)利潤(rùn)最大化。 Maintain hotel goodreputation and assist hotel customize maximum profit. JOB SPECIFICATION工作要求 1.???知識(shí) Education Qualifications 1） 學(xué)歷要求：大專(zhuān)及以上學(xué)歷； Academic requirement: colleague certificate andabove. 2） 專(zhuān)業(yè)要求：旅游/酒店管理等相關(guān)專(zhuān)業(yè)； Major: hospitality orrelated. 3） 工作經(jīng)驗(yàn)要求：三年以上高星級(jí)酒店相關(guān)工作經(jīng)驗(yàn)。 Working experience: three year related working experience in high classhotels. 2.???技能 Skills 1） 專(zhuān)業(yè)技能要求：ProfessionalSkills <1> 熟悉高星級(jí)酒店預(yù)訂運(yùn)作及管理模式。Befamiliar with reservation process and management model of high class hotel. <2> 具備較強(qiáng)的數(shù)據(jù)分析，邏輯分析及判斷能力。 Good ability of judging, making decision, innovating and dealing withemergency. ?2)? ?職業(yè)素養(yǎng)要求 ProfessionalQuality Requirement <1> 具有團(tuán)隊(duì)精神及創(chuàng)新意識(shí)。Have team spirit and innovative consciousness <2> 具有服務(wù)意識(shí)，責(zé)任感強(qiáng)。Good sense of service and responsibility <3> 保密意識(shí)。Highawareness of confidentiality

職責(zé)描述： 1、負(fù)責(zé)酒店工程的施工管理，對(duì)工程的進(jìn)度、質(zhì)量、成本、安全進(jìn)行控制； 2、負(fù)責(zé)酒店設(shè)施設(shè)備（中央空調(diào)、排風(fēng)、排氣、排水、電機(jī)、電梯、電視、網(wǎng)絡(luò)、電話等）的維護(hù)保養(yǎng)工作； 3、負(fù)責(zé)工程部門(mén)的日常管理，定期進(jìn)行基礎(chǔ)的維保知識(shí)、安全消防知識(shí)及技能培訓(xùn)； 4、對(duì)接工程、消防、安全等政府部門(mén)； 5、管理酒店安全消防系統(tǒng)，組織酒店的安全生產(chǎn)工作并保證其順利開(kāi)展。 任職要求： 1、5-8年以上星級(jí)酒店工程管理工作經(jīng)驗(yàn)； 2、對(duì)酒店設(shè)施設(shè)備的維修保養(yǎng)有一定的工作經(jīng)驗(yàn)； 3、對(duì)酒店機(jī)電工程設(shè)備、建筑設(shè)施等的布局、功能有較深的了解； 4、熟悉酒店消防系統(tǒng)，熟悉酒店安全系統(tǒng)； 5、需持有高壓電工證，持有構(gòu)建筑消防證、暖通證優(yōu)先。

BASIC FUNCTION基本職能 在指定范圍內(nèi)負(fù)責(zé)開(kāi)展與公司客房及會(huì)議客戶的良好關(guān)系，以確保和增加酒店銷(xiāo)售指標(biāo)完成。 Responsible formanaging and developing corporate accounts and corporate meeting accountswithin assigned territory / market segment to generate sales and achieve hotelsales plan and profit targets DUTIES AND RESPONSIBILITIES職責(zé)和責(zé)任 1.?在指定業(yè)務(wù)范圍內(nèi)規(guī)劃并發(fā)展與公司客房及會(huì)議客戶的良好關(guān)系，從而確保酒店銷(xiāo)售指標(biāo)完成。 Prospectand develop strong relationships with meeting planners, convention organizers,associations, corporate and commercial accounts within assigned territory togrow sales revenue and achieve annual sales plan. 2.?對(duì)所有客戶要求在24小時(shí)內(nèi)予以回復(fù)。 ?Act on and respond to all enquiries andrequests for proposals within 24 hrs. 3.?建立系統(tǒng)的銷(xiāo)售活動(dòng)計(jì)劃以更有效的開(kāi)展客戶，從而確保酒店銷(xiāo)售額的最大化。3. Formulate a systematic approach todeveloping sales plans and activities to support account set in order toachieve maximum return on sales call productivity. 4.?積極發(fā)展利用私人關(guān)系以擴(kuò)大客戶范圍。 Solicits through personal calladditional sales accounts from assigned accounts. 5.?為了更好地位客戶提供服務(wù)，加強(qiáng)與前廳、餐飲、客房及其它部門(mén)合作配合。 Coordinates with Front Office,F&B, Banquet, Housekeeping and other related department to ensure thehighest level of customer service for our accounts. 6.?負(fù)責(zé)在銷(xiāo)售管理系統(tǒng)中及時(shí)更新工作進(jìn)程。 Maintains an up-to-date record ofall sales activities and account profiles within the sales management system. 7.?每周上交以下報(bào)表：每周銷(xiāo)售活動(dòng)情況，下周銷(xiāo)售計(jì)劃，競(jìng)爭(zhēng)者和市場(chǎng)分析和其它報(bào)表。 Submits the following reports on aweekly basis, a summary of sales activities, forward sales plans, competitiveand market intelligence and any other report as may be required. 8.?參加會(huì)展和開(kāi)展銷(xiāo)售掃樓及出差等活動(dòng)，以擴(kuò)大銷(xiāo)售范圍。 Participatesactively at assigned trade shows, sales blitz and sales trip to gain exposurefor the hotel?andsecure sales leads. 9.?參加每周由銷(xiāo)售總監(jiān)或銷(xiāo)售副總監(jiān)的會(huì)議， 并協(xié)助銷(xiāo)售總監(jiān)或者銷(xiāo)售副總監(jiān)管理團(tuán)隊(duì)。 Attendsweekly sales meetings and other meetings as assigned by ADOS or DOS， Assist DOS or ADOSin managing sales team. 10.?完成其它委派的任務(wù)。 Performsother duties and responsibilities that may be required. 11.?每月評(píng)估銷(xiāo)售成績(jī)。 Tracks and measures theperformance of sales on a monthly or period basis. JOB SPECIFICATION職位要求 1.?大專(zhuān)及以上學(xué)歷，相關(guān)專(zhuān)業(yè)。 A degree in Business Administration or related discipline. 2.?至少4年國(guó)際性酒店的相關(guān)工作經(jīng)驗(yàn)。 Minimum 4 years’ experience in Sales in an international hotelenvironment. 3.?有進(jìn)取心及良好形象。 Personable,aggressive and articulate. 4.?良好的書(shū)寫(xiě)和口頭交流技巧，英文及普通語(yǔ)言話流利。 Fluent inEnglish and Putonghua with strong oral and written communication skills. 5.?資深處理國(guó)際市場(chǎng)經(jīng)驗(yàn)及對(duì)當(dāng)?shù)厥袌?chǎng)有很好的了解。 Establishedrelationships with key multinational accounts, commercial houses,?travelagents and tour operators.

BASIC FUNCTION 基本職責(zé) Responsible for managing and supervising customer relationship services. 協(xié)助負(fù)責(zé)管理監(jiān)督客戶關(guān)系服務(wù)的事宜。盡可能多的客人并提供服務(wù) 1.Greet and escort guests, handle check-in/check-out procedures, and provide efficient and courteous one-stop services. 負(fù)責(zé)酒店賓客的迎送、入住登記及退房辦理，提供高效、禮貌的一站式服務(wù)。 2.?Proactively understand guest needs, coordinate with housekeeping, F&B, conference and other departments to ensure timely resolution of guest requests. 主動(dòng)了解賓客需求，協(xié)調(diào)客房、餐飲、會(huì)務(wù)等部門(mén)，確保賓客訴求及時(shí)解決。 3.?Provide personalized recommendations based on guest preferences (e.g., room type, dining, activity arrangements) to enhance the guest experience. 根據(jù)賓客偏好（如房型、飲食、活動(dòng)安排等）提供定制化建議，提升賓客體驗(yàn)。 4.?Be familiar with hotel facilities, services, and nearby attractions, providing accurate information and route guidance to guests. 熟悉酒店設(shè)施、服務(wù)項(xiàng)目及周邊景點(diǎn)，為賓客提供準(zhǔn)確的信息咨詢與路線指引。 5.?Patiently listen to guest feedback, resolve complaints in a timely manner, and report to management to drive service improvements. 耐心傾聽(tīng)賓客意見(jiàn)，及時(shí)處理投訴并上報(bào)管理層，推動(dòng)服務(wù)優(yōu)化。 6.? Patrol public areas to ensure cleanliness, proper facility conditions, and maintain the hotel’s high-service standards. 巡視公共區(qū)域，確保環(huán)境整潔、設(shè)施完好，維護(hù)酒店高端服務(wù)標(biāo)準(zhǔn)。 7.Assist guests in emergency situations (e.g., safety incidents, guest illness) and follow hotel emergency procedures. 在突發(fā)事件（如安全事故、客人生病等）中協(xié)助賓客，配合酒店應(yīng)急流程。 JOB SPECIFICATION 工作要求 1.Educational level: Graduated from a college diploma 文化程度：大學(xué)專(zhuān)科畢業(yè) 2.Age: 22-40 years old 年齡： 22- 40歲 3.Experience: At least 2 years of work experience standard hotels 經(jīng)驗(yàn)：至少2年以上在酒店同崗位工作經(jīng)驗(yàn) 4.Language proficiency: fluent Mandarin; Solid English conversation skills 語(yǔ)言能力： 流利的普通話；英文會(huì)話能力扎實(shí)

BASIC FUNCTION基本職責(zé) Assists Executive Housekeeper in supervising and coordinating all activities of Housekeeping personnel. 協(xié)助行政副管家做好監(jiān)督工作，并協(xié)調(diào)好所有客房員工的工作 DUTIES AND RESPONSIBILITIES 職責(zé)和義務(wù) 1.Supervises and coordinates the functions of Housekeeping personnel such as cleaning and maintaining hotel premises, storing and issuing of hotel linens. 監(jiān)督協(xié)調(diào)客房部員工的工作，例如：清潔和保養(yǎng)客房營(yíng)運(yùn)場(chǎng)所，儲(chǔ)存發(fā)放酒店的布草 2.Prepares daily floor assignments of Room Attendants based on room occupancy. 根據(jù)住客率安排每天樓層服務(wù)員在樓層內(nèi)的工作 3.Hands out floor keys to Floor Supervisor and lists of work priorities for the day. 分發(fā)樓層鑰匙給樓層主管，并列出當(dāng)天的工作重點(diǎn) 4.Inspects all rooms blocked for VIPS; endorses all VIP-occupied rooms are properly cleaned and maintained. 檢查所有房間尤其是貴賓房；確認(rèn)所有貴賓房的清潔和物品的完好 5.Checks regularly all floor areas and floor public areas and informs supervisors concerned regarding deficiencies. 定時(shí)檢查所有樓層區(qū)域和客房公共區(qū)域，并通知主管其不足之處 6.Spot checks all Housekeeping equipment in use and kept in storeroom. 盤(pán)點(diǎn)所有客房部正在使用的設(shè)備和庫(kù)存的設(shè)備 7.Trains all supervisors periodically for improvement of Housekeeping operations. 定期進(jìn)行主管的培訓(xùn)以提高改善客房部的運(yùn)作 8.Supervises the general inventory taking of all housekeeping materials, linen and equipment. 監(jiān)督管理客房部一般物品，布草和設(shè)備 9.Coordinates with other departments such as Front Office, Engineering and Laundry. 與其他部門(mén)做好協(xié)調(diào)工作，例如：前臺(tái)、工程部、洗衣房 10.Performs other duties that may be required by his superior. 履行由其上級(jí)要求的工作職責(zé) JOB SPECIFICATION工作要求 1.College graduate 專(zhuān)科畢業(yè) 2.At least with 3 years’ experience 至少3年同崗位工作經(jīng)驗(yàn) 3. Familiar with operation of Front Office, Engineering and Laundry 熟悉前臺(tái)、工程部和洗衣房的運(yùn)作 4. Personable and neat, aggressive 外貌姣好、整潔，有進(jìn)取心的

工作職責(zé)： 1.根據(jù)部門(mén)年度發(fā)展計(jì)劃，實(shí)施開(kāi)展格蘭云天·閱品牌項(xiàng)目發(fā)展工作； 2.積極尋找社會(huì)優(yōu)質(zhì)資源，拓展以全權(quán)委托管理為主的公司品牌連鎖發(fā)展業(yè)務(wù)； 3.進(jìn)行項(xiàng)目實(shí)地調(diào)研，包括市場(chǎng)調(diào)查、信息搜集整理、專(zhuān)題研究、報(bào)告編寫(xiě)等； 4.與各類(lèi)發(fā)展渠道維系良好的合作關(guān)系； 5.完成部門(mén)宣傳營(yíng)銷(xiāo)、客戶檔案管理、合同更新等日常工作； 6.完成品牌事業(yè)部總經(jīng)理交辦的其他工作。 任職資格： 1.男女不限、年齡25-40周歲； 2.大學(xué)專(zhuān)科以上學(xué)歷； 3.具有一定酒店開(kāi)發(fā)工作經(jīng)驗(yàn)或2年以上中端品牌酒店運(yùn)營(yíng)工作經(jīng)驗(yàn)的優(yōu)先；具有酒店行業(yè)資歷或資源；帶項(xiàng)目入職的條件可適當(dāng)放寬。 4.出色的人際交往能力，具有一定的社會(huì)關(guān)系資源； 5.求知欲強(qiáng)，具有良好的學(xué)習(xí)能力、書(shū)面寫(xiě)作能力。

職責(zé)描述： 1、負(fù)責(zé)公司酒店項(xiàng)目的業(yè)務(wù)拓展，完成新項(xiàng)目的尋找與開(kāi)拓； 2、根據(jù)公司發(fā)展戰(zhàn)略，擴(kuò)大公司的信息渠道，擴(kuò)大項(xiàng)目在市場(chǎng)的占有率。積極通過(guò)各種渠道收集整理項(xiàng)目信息，安排項(xiàng)目信息整理，跟蹤項(xiàng)目，客戶回訪，挖掘潛在客戶資源； 3、負(fù)責(zé)新項(xiàng)目的SWOT分析與制作； 4、負(fù)責(zé)開(kāi)發(fā)項(xiàng)目的獨(dú)立談判； 5、負(fù)責(zé)與中介機(jī)構(gòu)的合作關(guān)系建立及協(xié)議簽署； 6、負(fù)責(zé)組織酒店項(xiàng)目分析會(huì)，根據(jù)各專(zhuān)業(yè)對(duì)項(xiàng)目評(píng)估結(jié)果，完成酒店項(xiàng)目計(jì)劃書(shū)、服務(wù)建議書(shū)； 7、負(fù)責(zé)與業(yè)主保持良好溝通，關(guān)注項(xiàng)目進(jìn)度，及時(shí)反饋跟進(jìn)。 任職要求： 1. 大專(zhuān)以上學(xué)歷，有豐富的商務(wù)拓展經(jīng)驗(yàn)； 2、熟悉房地產(chǎn)市場(chǎng)或具備良好的酒店投資人人脈關(guān)系，有良好的社會(huì)關(guān)系、社會(huì)資源； 3、有項(xiàng)目獨(dú)立開(kāi)發(fā)成功經(jīng)驗(yàn)； 4、良好的溝通、人際交往能力，思路敏捷，敬業(yè)負(fù)責(zé)，吃苦耐勞，富有挑戰(zhàn)精神； 5、3年以上開(kāi)發(fā)相關(guān)工作經(jīng)驗(yàn)，能適應(yīng)出差； 6、此崗位可以異地辦公。

BASIC FUNCTION基本職責(zé) Provide assistant services to theGeneral Manager. 提供總經(jīng)理助理服務(wù)。 RESPONSIBILITIES AND MEANS職責(zé)和方法 1. Types reports, letters, memoranda,forms and correspondence for the General Manager; maintains files of same. 打印報(bào)告、信件、備忘錄、表格及總經(jīng)理的相關(guān)文件，并保管相關(guān)文件。 2.?Takes down and transcribesdictation and minutes of meeting; distributes same. 記錄并轉(zhuǎn)錄口述及會(huì)議記錄，并分發(fā)。 3.?Answers and places phone call andarranges appointments for the General Manager reminds superior of same. 接聽(tīng)電話并為總經(jīng)理安排預(yù)約并給予相關(guān)提醒。 4.?Receives and screens office callsand visitors. 接聽(tīng)并篩選辦公室電話及來(lái)訪者。 5.?Maintains adequate necessaryoffice supplies, initiates necessary requisitions. 保持適當(dāng)?shù)霓k公室設(shè)施供應(yīng)，提出必要的補(bǔ)缺請(qǐng)求。 6.?Sees to cleanliness andorderliness of own work area and of superior. 注意并保持自己工作區(qū)域的整潔。 7.?Opens, reads, sorts and recordsall incoming mail; dispatches and records all outgoing mail. 打開(kāi)、閱讀、分類(lèi)及記錄所有來(lái)信；分派及記錄所有外發(fā)函件。 8.?Communicate with the owner and transferthe information to General Manager. 與業(yè)主溝通并傳達(dá)信息給總經(jīng)理。 9. Keep filing. Keep filesin order.? 保管文件，使文件整理有序。 10. Performs other dutiesthat maybe required of her.? 履行分配給她的其他職責(zé)。 JOB SPECIFICATION工作要求 1.?At least college graduate.?大專(zhuān)以上 2.?3?years’ experience. 國(guó)際品牌酒店三年以上工作經(jīng)驗(yàn)? 3.?Proficient in typing and steno. 精通打字及速記 4.?Can compose correspondence. 能編寫(xiě)相應(yīng)文件及信函 5.?Can maintain confidentialinformation. 能保守機(jī)密信息

BASIC FUNCTION?基礎(chǔ)職能 Responsible forthe immediate supervision and for co-coordinating the activities of personnelresponsible for guest, house laundry and dry-cleaning. Helps in the generalsupervision of work in the department and takes charge of the department andits operations in the absence of Assistant Departmental Head and DepartmentalHead. 負(fù)責(zé)監(jiān)督和協(xié)調(diào)員工工作，包括客人和酒店的水洗、干洗物品。幫助監(jiān)督部門(mén)內(nèi)部工作，并在助理經(jīng)理不在時(shí)接管其管轄事件 DUTIES AND RESPONSIBILITIES?工作職責(zé) 1.?Supervises and co-ordinates theactivities of personnel responsible for and engaged in the processing of guestand house laundry items. 監(jiān)督和協(xié)調(diào)員工負(fù)責(zé)的工作及物品的洗滌進(jìn)程 2.?Reports to Laundry Managermajor problems and discrepancies in count, defects, or stains in items prior tolaundry and dry-cleaning. 向洗衣房經(jīng)理匯報(bào)主要問(wèn)題和數(shù)目的差異，報(bào)損或在洗滌過(guò)程中出現(xiàn)的暇疵 3.?Ensures that guest and houselaundry items are properly sorted for washing and drying, cleaned and packedaccordingly; examines them for tears, stains and missing accessories due toprocessing; ensures that these are remedied or replaced. 確保客人及酒店物品的正確洗滌，清洗和包裝一致，確保正確性 4.?Ensures cleanliness, properhandling and maintenance of work area and equipment. 確保工作區(qū)域和機(jī)器設(shè)備的清潔和正確使用及保養(yǎng) 5.?Maintains daily checklist ofthings to be done for each items processed, submit same to Laundry Manager atthe end of work day. 保留每天在工作中使用物品的檢查清單,建議洗衣房經(jīng)理每天結(jié)束工作前也做此工作. 6.?Shifts personnel from one jobto another as necessary and with approval of superior. 必要的換班要經(jīng)過(guò)上級(jí)的同意. 7.?Performs duties common to allsupervisors and other duties as may be assigned. 履行所有主管共同的責(zé)任以及其它被安排的特殊任務(wù). JOB SPECIFICATION?職位要求 1.?At least 2 yearcollege education 至少2年大學(xué)教育 2.?Minimum 2 years’ experience inlaundry operations 最少有洗衣房工作經(jīng)驗(yàn)2年 3. Familiar with overall laundry operations,including handling of equipment 熟悉洗衣房的操作，包括設(shè)備操作 4.?Possesses supervisory skills 具有監(jiān)督技巧

熟悉并且掌握餐飲部各營(yíng)業(yè)點(diǎn)技能，能夠配合上級(jí)經(jīng)理完成工作目標(biāo)，參與到管理和協(xié)調(diào)員工，使其出色完成擺設(shè)和服務(wù)的各項(xiàng)工作。 1．Confers with host of function on last minute arrangements, co-ordinates with kitchen in providing for extra or in decreasing number of covers when necessary. 主持開(kāi)始前的準(zhǔn)備工作, 當(dāng)發(fā)生客人有所增加或減少時(shí)協(xié)調(diào)與廚房的工作。 2．Co-ordinates with Kitchen regarding food preparation, co-ordinates with Beverage regarding necessary bar requirements. 協(xié)調(diào)與廚房的食品準(zhǔn)備工作和飲料部的酒水工作。 3．Ensures that all necessary arrangements and preparations have been made, co-ordinates with Housekeeping, Engineering and other departments regarding special arrangements. 確保準(zhǔn)備工作完善, 協(xié)調(diào)和管家部,工程部及其他部門(mén)的工作,特別是在特殊情況發(fā)生時(shí)。 4．Gives necessary instructions regarding set-up and service to all personnel assigned to functions,ensures that grooming and general appearance of service staff conforms to hotel standards. 給與員工必要的擺設(shè)和服務(wù)指令，確保員工儀容儀表和服務(wù)質(zhì)量符合酒店要求。 5．Attends to guest complaints and request refers same to Manager when necessary. 處理客人投訴和需求并向餐廳經(jīng)理匯報(bào). 6．Computes amount to be billed, presents bill to clients, transmits payments to Outlet Cashier, co-ordinates with Accounting in collecting bills. 打單，呈帳單給客人，付款轉(zhuǎn)賬給各部門(mén)收銀員，和財(cái)務(wù)部協(xié)作收集帳單。 7．Initiates requisitions for materials and supplies needed for functions. 酒席需要的器材和物料打申請(qǐng)單。 8．Co-ordinates with Engineering necessary repairs, trouble reports and special projects. 必要的修理，工程改進(jìn)和特殊的情況發(fā)生時(shí)，和工程部聯(lián)系。 9．Performs other duties that may be assigned by his manager. 完成由經(jīng)理布置下來(lái)的任務(wù)。 JOB SPECIFICATION工作要求 1.Minimum 3 years’ experience in a hotel of international standard 酒店相關(guān)工作經(jīng)驗(yàn)3年以上 2.Facility in verbal and written expressions 口頭和書(shū)面表達(dá)能力好 3.Personable and aggressive 儀表端莊，富于進(jìn)取心

BASIC FUNCTION基本職責(zé) Responsible for planning, organizing, leading, supervising, coordinating, reviewing, and participating in the daily work of front desk employees. 負(fù)責(zé)計(jì)劃，組織，領(lǐng)導(dǎo)，主管，協(xié)調(diào)，審核和參加前臺(tái)員工的日常工作。 DUTIES AND RESPONSIBILITIES 職責(zé)和義務(wù) 1.Supervise, coordinate and participate in the daily work of front desk staff, such as: assigning rooms to guests; Control and handle keys, information, and correspondence for guest rooms; Provide information; Timely update the room situation for the purpose of selling rooms; Keep relevant records for statistical reporting purposes; Maintain accurate records of guest history/registration cards; Provide accurate room occupancy rates 主管協(xié)調(diào)并參與前臺(tái)員工的日常工作，如：為客人分房；控制和處理客人房間的鑰匙，信息和信件；提供信息；及時(shí)更新房間情況以便銷(xiāo)售房間；保留相關(guān)記錄以備統(tǒng)計(jì)報(bào)告；保留準(zhǔn)確的客人歷史/登記卡的檔案；提供準(zhǔn)確的客房入住率. 2.Ensure that the daily work of all front desk staff is carried out in accordance with the established procedures and standards 確保所有前臺(tái)員工的日常工作根據(jù)擬定的程序和標(biāo)準(zhǔn)進(jìn)行 3.Ensure the accuracy of guest bills, room rates, and other information, and check them before handing them over to the audit 保證賬單，房?jī)r(jià)等信息的準(zhǔn)確性，交審計(jì)進(jìn)行審核 4.Ensure that guests' needs, inquiries, and complaints are appropriately addressed and resolved through mediation 確?？腿说男枨螅儐?wèn)，投訴適當(dāng)處理和調(diào)解了 5.Monitor the daily list of arriving guests, record VIP guests and other special instructions or requests, and complete them according to the requirements 監(jiān)察每天的到達(dá)客人名單，記錄下貴賓客人和其他特別指示或要求并根據(jù)要求完成 6.Work closely with the housekeeping department to monitor guests' room status 與客房部密切合作留意客人的房態(tài) 7.Compare the room status report of the housekeeping department with that of the front desk department, and notify the front desk manager/guest service manager of any discrepancies 將客房部的房態(tài)報(bào)告與前廳部的比較，一旦有任何差異通知前廳部經(jīng)理/賓客服務(wù)經(jīng)理 8.Understand the knowledge of group members and provide training on relevant skills for front desk colleagues 了解集團(tuán)會(huì)員知識(shí)，對(duì)前臺(tái)同事相關(guān)技能培訓(xùn) 9.Fulfill the obligations of all department heads and other assigned tasks 履行所有部門(mén)主管的義務(wù)及其他指派的任務(wù) JOB SPECIFICATION工作要求 1.Must be familiar with the operation of the front desk 必須熟悉前臺(tái)的操作 2.Strong oral and written communication skills 口頭表達(dá)和書(shū)面表達(dá)能力強(qiáng) 3.Able to communicate with people of different personalities 能與不同個(gè)性的人交流 4.Proficient in local city history, famous historical sites, shopping areas, theaters, etc., in order to provide better service to customers 精通當(dāng)?shù)爻鞘袣v史，名勝古跡，購(gòu)物區(qū)，劇院，等等，以便提供給客人更好的服務(wù) 5.At least 2 years of work experience in international standard hotels 至少2年以上在國(guó)際標(biāo)準(zhǔn)酒店工作經(jīng)驗(yàn) 6.Language proficiency: fluent Mandarin; Master English conversation skills 語(yǔ)言能力： 流利的普通話、掌握英文會(huì)話

BASIC FUNCTION基本職責(zé) Responsible for planning, organizing,conducting, leading and auditing the performance of personnel involved in BellService activities. 負(fù)責(zé)計(jì)劃，組織，領(lǐng)導(dǎo)，主管，協(xié)調(diào)，審核行李員的日常工作。? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?? DUTIES ANDRESPONSIBILITIES職責(zé)和義務(wù) 1. Supervises the activities of Bellman andDoormen engaged in duties such as carrying baggage,rooming guests, paging, running errands andposting information on the event order board. 主管行李員日常工作包括行李遞運(yùn)，安置客人，呼叫，信息傳達(dá)并在事件項(xiàng)目表上作記錄。 2. Answers telephone calls for Bell Serviceand attends to guest inquiries requests and complaints?regarding his section. 回答有關(guān)行李員服務(wù)的電話并處理客人對(duì)其部門(mén)的詢問(wèn)要求和投訴。 3. Determines work schedule of all BellService personnel; reviews record of attendance and accomplishments of Bell Service personnelin log books; ensures that pending items are completed; takes appropriateaction. 為所有行李員制訂工作日程表，在筆記本上核查行李員任務(wù)出席和完成情況，確保未完成項(xiàng)目將及時(shí)完成，采取適當(dāng)行動(dòng)。 4. Supervises maintenance and control ofuse of Bell Service Baggage room; enforces cleanliness of?baggage room and proper procedures inreceiving, storing and issuing baggage. 主管行李房的使用和維護(hù)，處理行李房的清潔事務(wù)并根據(jù)適當(dāng)程序收取、存儲(chǔ)和處理行李。 5. Ensures that personnel are alwaysproperly groomed neat and orderly and proper in manner and?deportment. 確保員工儀表得體、干凈有序、并能使用適當(dāng)?shù)亩Y儀。 6. Keeps superior informed regarding theperformance of his section; suggests possible ways and?means of improving service. 向上級(jí)領(lǐng)導(dǎo)反饋員工表現(xiàn)的事宜，對(duì)提高服務(wù)質(zhì)量的方式方法提出建議。 7. Appraises performance of subordinatesand recommends appropriate action basing on results of?rating. 根據(jù)情況表?yè)P(yáng)員工的表現(xiàn)和推薦良好的行為。 8. Identifies training needs ofsubordinates of personnel within his section. 如有需要?jiǎng)t進(jìn)行部門(mén)內(nèi)部人員培訓(xùn)。 9. Performs such other duties common to allsupervisors and other duties as may be assigned. 完成領(lǐng)導(dǎo)安排的其他工作。

BASIC FUNCTION基本職責(zé) Responsible for all activities related to the hotel, familiar with hotel product knowledge, book rooms for guests and put the reservation information into the system, answer all external and internal calls of the hotel. Voice always brings joy to conversation. Management and training of GSC staff. 負(fù)責(zé)所有與酒店相關(guān)的活動(dòng)，熟悉酒店產(chǎn)品知識(shí)，為客人預(yù)定房間并將預(yù)定做入系統(tǒng)，接聽(tīng)酒店所有外線和內(nèi)線電話。聲音總是能使人在交談中感到愉悅?？倷C(jī)員工的管理和培訓(xùn)。 DUTIES AND RESPONSIBILITIES 職責(zé)和義務(wù) 1.Greet guests at all times in a friendly and helpful manner, and try to understand and address them by name. 隨時(shí)以友好和樂(lè)于協(xié)助的態(tài)度迎接客人，并盡量了解和稱呼客人的名字。 2.Be familiar with standard departmental work procedures. 熟知部門(mén)標(biāo)準(zhǔn)工作程序。 3.Answer all calls from guests according telephone etiquette and resolve the guest’s requirement. 按照標(biāo)準(zhǔn)電話禮儀接聽(tīng)所有來(lái)電并解決客人的需求。 4.Record the information and needs of all callers, and communicate them to relevant departments or individuals in a timely manner. 記錄所有來(lái)電者的信息和需求，并及時(shí)傳達(dá)給相關(guān)部門(mén)或個(gè)人。 5.Understand the activities that will be held in the hotel within three days, so as to answer the guests' inquiries 了解三天內(nèi)酒店將舉行的活動(dòng)，以便客人詢問(wèn)時(shí)為客人解答。 6.Familiar with all the products that the hotel can provide to improve the hotel's operating income. 熟悉所有酒店可以提供的產(chǎn)品，為酒店提高營(yíng)業(yè)收益。 7.Keeps abreast of changes in financial policies and work procedures. 隨時(shí)留意財(cái)務(wù)政策和工作程序的變化。 8.Responsible for responding to guest requests for safe deposit box service at all times. 隨時(shí)負(fù)責(zé)回應(yīng)客人關(guān)于使用保險(xiǎn)箱服務(wù)的要求。 9.Be familiar with all special promotions such as: seasonal package programs, frequent guest discount programs. 熟知所有特別促銷(xiāo)活動(dòng)，如：季節(jié)性套餐計(jì)劃、常客優(yōu)惠計(jì)劃等。 10.Handles guest complaints, inquiries and requests, include morning call and telephone DND. and refers problems to manager if unable to provide assistance themselves. 處理客人的投訴、問(wèn)詢和請(qǐng)求，包括叫醒服務(wù)，房間免打擾等等。如果自己無(wú)法提供協(xié)助，則將問(wèn)題轉(zhuǎn)給經(jīng)理。 11.Every effort is made to ensure that guests will leave the hotel with a good impression of the service they received. 盡一切努力確?？腿嗽陔x店時(shí)會(huì)對(duì)酒店的服務(wù)有很好的印象。 12.Keep the work area neat and orderly at all times . 隨時(shí)保持工作區(qū)域的整潔和有序。 13.Develop training plan and complete monthly training report. 制定培訓(xùn)計(jì)劃和完成每月培訓(xùn)報(bào)告。 14.Obey the work arranged by the superior and complete it efficiently 服從上級(jí)安排的工作并高效完成 JOB SPECIFICATION工作要求 1.Proficient in various aspects of protocol work 精通總機(jī)各項(xiàng)工作內(nèi)容 2.Good communication and computer operate skills 良好的溝通和計(jì)算機(jī)操作能力 3.Responsible, strictly confidential, meticulous, and practical 有責(zé)任心、嚴(yán)守機(jī)密，仔細(xì)認(rèn)真，講求實(shí)效 4.Having management skills 具有管理能力 5.Priority given to candidates with relevant and equivalent job experience 同等崗位工作經(jīng)驗(yàn)者優(yōu)先

BASIC FUNCTION基本職責(zé) Responsible for the cleanliness, and co-ordinates with Engineering regarding maintenance of the swimming pool and surrounding areas; ensures the safety and comfort of pool users. 負(fù)責(zé)清潔泳池及其周?chē)鷧^(qū)域并與工程部協(xié)調(diào)好對(duì)泳池的保養(yǎng)工作；確保顧客的安全和舒適 DUTIES AND RESPONSIBILITIES 職責(zé)和義務(wù) 1.Observes closely activities in the swimming pool area and advises pool users on preventive and safety measures. 緊密觀察泳池區(qū)域的情況，并勸告顧客注意安全 2.Cleans and maintains regularly the swimming pool and surrounding areas, including chairs, tables, pool locker rooms and all pool equipment. 定期清潔保養(yǎng)泳池及其周?chē)鷧^(qū)域，包括躺椅、桌子、泳池更衣室和所有泳池內(nèi)的設(shè)施設(shè)備 3.Informs medical clinic, Assistant Executive housekeeper and immediate supervisors of any accident and readily renders first aid assistance to victims. 向醫(yī)務(wù)室、行政副管家和主管匯報(bào)意外事故并給與受害者第一時(shí)間的急救 4.Checks chlorine and acid contents of pool water, records results in logbook reports same to supervisor. 檢查池水氯氣和酸的含量，做好記錄并向主管匯報(bào) 5.Controls issuance of towels and locker keys to pool users and makes sure that guests sign in the log book provided for tracer purposes. 控制好發(fā)放給顧客的毛巾和更衣室鑰匙，確保顧客在記錄本上簽字 6.Attends to the needs of guests such as providing them with towels, arranging tables and chairs and others. 照顧顧客的需要，例如：為他們提供毛巾，整理桌子和躺椅等 7.Checks membership cards of guests using pool locker rooms as required. 檢查使用泳池的顧客的會(huì)員卡 8.Checks and maintains supplies room and ensures that supplies and equipment are adequate and complete for the day’s work. 檢查和保養(yǎng)供應(yīng)室，并確保供品和設(shè)備的完好充足以滿足一天的工作 9.Makes sure that all doors are locked before signing out. 在下班前確保所有的門(mén)都被鎖上 10.Performs other related duties that may be assigned. 履行其他可能被安排的相關(guān)任務(wù) JOB SPECIFICATION工作要求 1.At least high school graduate 高中以上學(xué)歷 2. Male, physically and medically fit 男性，身強(qiáng)體壯 3. Must be a strong and skilful swimmer 必須具有較好的游泳技能 4. Holder of life saver certificate 具有救生員證書(shū) 5. Knowledgeable in administering first aid measures 具有第一時(shí)間的觀念 6. Good in verbal communication 良好的口語(yǔ)能力

What will I be doing? The cluster DOF role is responsible for the supervision and day to day control of the Finance Department of covered hotels, including but not limited to the timely delivery of financial statements and reports and controlling all assets of the hotel. People Management ? Supervises the Team Member (Team Management) ? Team Development (Mentoring; Training/Guiding) ? Recruitment Reporting & Financial Analysis ? Produces internal financial reports in an accurate and timely manner for the daily work of the Management Team (Month-end Report & Owner Report) ? Is responsible for budgeting and forecasting of annual profit, capital, cash, and other short-term plans ? Review/Implement Finance policies, procedures, and operating guidelines Control & Commercial Awareness: ? Miscellaneous Requests/Activities (Insurance claims; submissions to government agencies; outsourcing contracts/services) ? Operational related investigations/reviews ? Preparation & adherence to External Audits; Internal Audits & any other Audit by local government agencies Direct reports ? Onsite Accountant What are we looking for? To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: ?University Preferred Commerce Degree in Accounting and Management ? At least 2 years of working experience as Financial Manager or higher position in the hospitality industry ? Previous experience in a managerial operational accounting role ? Fluent in written and spoken English ? Good relationship with the local bank and government agencies ? Thorough knowledge of federal, state and local laws ? Proficient in Microsoft Office applications ? Ability to lead, to provide guidance and to develop team member ? Ability to train, motivate, evaluate, mentor and direct associates and managers to meet desired ends ? A resourceful individual who is creative and able to maintain flexibility ? Line operations management and labor related experience preferred

Role Purpose As General Manager?you will manage the day to day leadership and direction of the hotel, maximising on sales and revenue and driving financial returns. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and?brand within the local area.? ? Your Day to Day People? Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy. Develop, implement and monitor team member succession planning to ensure future bench strength. Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance. Oversee HR related actions in accordance with company rules and policies. Guest Experience Demonstrate brand citizenship by maintaining compliance with all required brand and service standards. Drive improvement in guest?satisfaction goals.? Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations. Speak to guests – ask for their feedback and build relationships. Financial Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets. Analyse financials to drive revenues, future profitability and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximise market share.? Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position.? Responsible Business Ensure a safe and secure environment for guests, colleagues and hotel assets.? Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organisations, activities and businesses. Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint. Perform other duties as assigned. May also serve as manager on duty. ? What We Need from You Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration. Five to ten years’ of prior hotel management experience, or equivalent combination of education and experience. Experience required may vary based on size and complexity of operation. Must speak fluent English and preferably to able to converse in local language.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. ? The General Manager has the responsibility of the total performance of the property, implementing agreed Hilton strategies, ensuring the business has the correct focus to deliver the right level of profitability.?? This role leads a team of highly experienced senior executives including Director of Operations, Director of Finance, Director of Human Resources and the Commercial Director.? As a team, he / she will build and maintain a good public image for the hotel and achieve an 'esprit de corps' amongst team members. ? What will I be doing? As the General Manager, you will be responsible for performing the following tasks to the highest standards: Foster creativity and innovation within the team. Recognize Hilton's brand culture and live Hilton's values by example every day. Lead the hotel to achieve the key performance indicators, including but not limited to manage ongoing profitability of your hotel, ensuring earnings and revenue, team member and guest satisfaction targets are met and exceeded. Make annual / quarterly / monthly budget, forecast and work plan, implementing them effectively. Lead in all key property issues including capital projects, customer service, and refurbishment. Ensure all decisions are made in the best interest of the hotels and Hilton. Deliver achievable hotel budgets and set other short- and long- term strategic goals for the property. Ensure that Hilton brand standards are fully implemented, and hotel comply with all regulatory requirements which include hygiene and safety standards. Lead in all aspects of business planning. Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton. Hold regular briefings and communication meetings with the HOD team, respond to audits to ensure continual improvement is achieved. Maintain good communication with the owner company periodically to ensure that it is aware of the hotel's operating conditions and it is satisfied with the hotel's operation. Perform all relevant requirements and tasks of Hilton. What are we looking for? A General Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Hospitality: You are passionate about delivering exceptional guest experiences. Integrity: Do the right thing, all the time. Leadership: Strive to be leader in our industry and in our communities. Teamwork: You are team player in everything you do. Ownership: You are owner of your actions and decisions. Now: You operate with a sense of urgency and discipline. College degree or equivalent. Hospitality / travel / leisure industry management professional. Minimum 1 year of experience in similar capacity with international chain hotels or 3-5 years as Director of Operations or Commercial Director working experience in international brand hotels. Strong proficiency in English and Chinese to meet business needs, with the ability to do some translations. Proficient in Microsoft Office. Resourceful, creative and maintain flexibility. ? What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

崗位職責(zé) 1、 有藏區(qū)同樣崗位的工作經(jīng)驗(yàn)。 2、全面負(fù)責(zé)酒店的經(jīng)營(yíng)管理。 3、 建立、健全酒店的組織管理系統(tǒng)，使之合理化、精簡(jiǎn)化、高效化。 4、 負(fù)責(zé)實(shí)現(xiàn)酒店的營(yíng)業(yè)收入指標(biāo)和利潤(rùn)指標(biāo)。 5、 負(fù)責(zé)制定酒店的經(jīng)營(yíng)預(yù)算和決算，提出更新改造和投資計(jì)劃。 6、 落實(shí)酒店年度財(cái)務(wù)預(yù)算，向各部門(mén)下達(dá)年度工作指標(biāo)。 7、 督促酒店維修保養(yǎng)工作和酒店安全管理工作。 8、 負(fù)責(zé)做好酒店與各界人士的公共關(guān)系,樹(shù)立酒店良好形象。 9、 做好酒店機(jī)構(gòu)設(shè)置、員工編制及重要人事變更。 10、 指導(dǎo)培訓(xùn)工作，培養(yǎng)人才，提高整個(gè)酒店的服務(wù)質(zhì)量和員工素質(zhì)。 崗位要求 1、 本科以上學(xué)歷，相關(guān)管理專(zhuān)業(yè)。 2、 從事星級(jí)酒店工作10年以上，具有8年以上相關(guān)高層管理工作經(jīng)驗(yàn)。 3、 熟悉酒店各部門(mén)服務(wù)及管理流程。 4、 善于管理和經(jīng)營(yíng)團(tuán)隊(duì)，事業(yè)心強(qiáng)。 5、 有較強(qiáng)的溝通、計(jì)劃、決策和綜合判斷能力。

設(shè)計(jì)并組織親子活動(dòng)，包括且不限于場(chǎng)地設(shè)計(jì)，布置，流程控制，安全維護(hù)等。 任職要求： 工作態(tài)度積極 具備親子活動(dòng)或者青少年訓(xùn)練營(yíng)組織活動(dòng)經(jīng)驗(yàn)優(yōu)先 溝通能力良好 具備基本的英文溝通能力

崗位職責(zé)： 1、 儲(chǔ)備期間協(xié)助總經(jīng)理做好酒店的經(jīng)營(yíng)管理工作，落實(shí)總經(jīng)理分派的各項(xiàng)工作任務(wù)。 2、 需到體系內(nèi)培養(yǎng)基地掛職培養(yǎng)，至少分管兩個(gè)及以上部門(mén)，以熟悉體系標(biāo)準(zhǔn)，加深企業(yè)文化認(rèn)同。 3、 協(xié)助區(qū)域總參與區(qū)域內(nèi)的籌備項(xiàng)目，負(fù)責(zé)兩個(gè)及以上業(yè)務(wù)模塊的籌備工作。 4、 外部招募的儲(chǔ)備總經(jīng)理，需集中總部學(xué)習(xí)，并安排其學(xué)習(xí)酒店SOP及企業(yè)文化培訓(xùn)。 5、 內(nèi)部選拔的儲(chǔ)備總經(jīng)理，需交叉學(xué)習(xí)至少兩個(gè)其他部門(mén)的業(yè)務(wù)。 6、 儲(chǔ)備培養(yǎng)時(shí)間3-6個(gè)月，儲(chǔ)備到期或有需要匹配的新項(xiàng)目時(shí)，對(duì)儲(chǔ)備總經(jīng)理進(jìn)行匹配度評(píng)估（包括能力素質(zhì)、企業(yè)文化等），并結(jié)合儲(chǔ)備期評(píng)估標(biāo)準(zhǔn)，將通過(guò)評(píng)估的儲(chǔ)備總經(jīng)理推薦至合適項(xiàng)目任職。 崗位要求： 1、需服從全國(guó)外派。 2、年齡30-45歲之間，大專(zhuān)以上學(xué)歷，旅游管理、酒店管理相關(guān)專(zhuān)業(yè)優(yōu)先。 3、5年以上部門(mén)總監(jiān)或3年以上總助、副總工作經(jīng)驗(yàn)，酒店市場(chǎng)銷(xiāo)售、房務(wù)管理出身優(yōu)先考慮。 4、良好的溝通技巧，較強(qiáng)的語(yǔ)言表達(dá)能力和靈活的處事能力。 5、較強(qiáng)的組織協(xié)調(diào)能力，能獨(dú)立處理對(duì)內(nèi)對(duì)外各種關(guān)系。