1. Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
領導方面的展現(xiàn)-利用人際關系和溝通技巧進行領導,有影響力的,并能鼓勵帶動其他人; 建立完好的財務(運作)/商業(yè)決議計劃; 證實其誠信/清廉; 在列舉的幾個方面中做出領袖榜樣.
2. Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance,? feedback, and individual coaching when needed
提升服務 – 和賓客有充分的溝通并了解其個別需求, 提供向導, 回饋并在(賓客)需要時提供方便.
3. Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
提高和建立自身團隊 – 鼓勵和建立共同信賴度, 相互尊敬并在團隊中和其他員工達到良好地溝通.
?4. Achieving/Exceeding Goals - Achieving and exceeding goals including performance goals, budget goals, team goals, etc.
達成/超越目標 – 達到和超越目標包括評估目標, 預算目標和團隊目標,等等…