Mandarin Oriental Pudong, Shanghai is looking for an In Room Dining Supervisor to join our Food & Beverage Service team.
Are you a master of craft??Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.?
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design.
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About the job
Based at the Mandarin Oriental Pudong, Shanghai within the Food &Beverage Service Department, The In Room Dining Supervisor reports to the In Room Dining Manager.
As In Room Dining Supervisor you will be?responsible?for the following duties:
The In Room Dining Supervisor will work with the waiters to ensure the highest level of guest satisfaction through the accurate and timely delivery of all orders and amenities received per the Order Taker.? To provide back up for the Manager and Assistant Manager, take responsibility for supervising and coordinating the daily In Room Dining activities and maintaining the highest standard of service established by the hotel.
As In Room Dining Supervisor we?expect?from you:?
Have a minimum of 2 years' experience in a luxury establishment
Have a keen interest in food and the culinary ambitions of the establishment.
Willing to work a flexible schedule and holidays.
Work in a safe, prudent and organized manner
Have an in-depth knowledge of food and preparation
Have a good knowledge of wine and beverages
Be able to relate to all levels of guests and management
Have the ability to handle multiple tasks at one time
Have excellent communication and organization skills
Be able to consistently delight and satisfy our guest
Have the ability to handle guest requests in a detailed manner
Reading, writing and oral proficiency in the English and local language
Professional appearance and demeanor at all times
Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge
Actively looking to be ‘Best in class’
Actively looking to use the career development within MOHG
Desire to understand and research competition
Committed to improvement and knowledge of hospitality outside work.
Multi-lingual
Knowledge of specific hospitality industry applications is desirable
Our commitment to you
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow,continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. Asa member of the #MOfamily, you can stay with us wherever you go in the world.The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath &Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for6 months, you can enjoy supplementary commercial medical insurance).
Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttlebus.
Delicious work buffet meals &various team building activities.
Support the internal talent transfer plan of the group worldwide.
We’re Fans. Are you?
上海浦東文華東方酒店正在尋找送餐部主管加入我們的餐飲服務部團隊。
您是精雕細琢的大師嗎?您想在一個共同榮耀的團隊中茁壯成長,在盡心盡責的同時彰顯誠信與尊重嗎?您擁有成長思維嗎?我們邀請您成為非凡卓越的粉絲。
文華東方作為一家屢獲殊榮的酒店集團,也是一些全球知名目的地的最豪華酒店、度假村和住宅的運營者,同時擁有豐富的開發(fā)渠道。集團因打造一些全球最受歡迎的酒店、提供受亞洲傳統(tǒng)啟發(fā)的傳奇服務,同時代表最前沿的奢華體驗,而受到越來越多的認可。
上海浦東文華東方酒店是一家坐落在黃浦江畔的豪華酒店。酒店位于浦東金融區(qū)中心,將時尚風范、舒適和服務完美集于一身。我們對酒店的創(chuàng)意餐廳、寧靜的水療中心和現(xiàn)代設(shè)計倍感自豪。
關(guān)于工作
工作地點位于上海浦東文華東方酒店,在餐飲服務部,送餐部主管向送餐部經(jīng)理匯報。
作為送餐部主管,您將負責以下職責:
送餐部主管支持經(jīng)理和副經(jīng)理的工作,對監(jiān)督和協(xié)調(diào)每日客房用餐和維持酒店制定的最高服務標準。
作為送餐部主管,我們對您的期望:
在相關(guān)餐飲方面至少有2年工作經(jīng)歷
對食品和烹飪有著濃厚的興趣
愿意在彈性時間和假期期間工作
必須在安全,謹慎,有組織的方式下工作
對食物和準備方面有深厚的知識
對酒水飲料有深刻了解
有能力使所有層次的客人和管理層相處融洽
有能力在同一時間處理多種任務
有良好的溝通和組織能力技巧
能夠讓我們的客人感到一貫的喜悅滿意
有能力細心的處理客人的要求
當?shù)卣Z言和英語閱讀,書寫,口語流利
在任何時候保持職業(yè)精神和風度
具備數(shù)學技巧,電腦軟件能力(按照要求)和一些酒店的運行知識
積極成為“行業(yè)中的最好”
積極在上海文華東方酒店里有職業(yè)發(fā)展
渴望理解和研究競爭
堅持改進和工作外知識的獲取
多語種
具有特定酒店行業(yè)知識應聘者為先
我們對您的承諾
學習與發(fā)展。您的成功就是我們的成功。我們?yōu)槟殬I(yè)生涯的各個階段制定獨特的學習和發(fā)展計劃,讓您不斷成長。
MOstay(同事住宿福利)。當您像我們的同事一樣工作非常努力,那么必要的休息是很重要的。作為 #MOfamily(文華東方大家庭)的一員,無論您身在何處,都可以入住我們的酒店。 MOstay 計劃為您和您的親人提供免費住宿和優(yōu)惠房價。
健康與同事福利。找到正確的工作與生活平衡很重要,您的健康對我們來說意義重大。我們?yōu)槿蛩型绿峁└鞣N健康福利和健康計劃(工作6個月后可享有補充商業(yè)醫(yī)療保險)。
有競爭力的薪酬和福利待遇,提供優(yōu)越的四人間宿舍,擁有獨立衛(wèi)浴,獨立洗衣機和冰箱,免費高速Wi-Fi,免費健身房和上下班班車。
豐富多樣兼顧各地口味的美味自助工作餐及精彩紛呈的文娛活動。
支持集團全球范圍內(nèi)的人才內(nèi)部調(diào)轉(zhuǎn)計劃。
我們是粉絲。您呢?